Natalie is absolutely amazing! She is literally a walking cosmo encyclopedia. She knew the complete science of every product I asked her about and happily spent time explaining it to me. Above and beyond!

I will not go back to this store. I asked them it they had a certain color by a brand and they did not. I asked them when theyll be getting more back in-stock. They said they dont know what is on their order. Like what how do you not know what is on your order. They said theyd call me when they get more of that color in. They told me they would call me when they get their shipment in. I never got a call. So I went in to see if they had any. They had their shipment in. And I asked them if they had any of the color I was looking for they said they arent sure whats in the cart for their shipment. Like how hard is it to go and look and see if you have the color and brand Im looking for.I got a call back TWO months later saying they had the color I was looking for. I didnt go and pick it up and buy it because I was frustrated and went to salon centric instead.

The girl is very nice and helped me with type of wax that they have

Love this store. The girls are always so helpful and nice but was very appalled to see a customer yell at the associates and call them profanities.

I needed color for my 8:30am client. I got to the store at 8:15 and it was locked up and closed. It said they opened up at 8am and I planned my morning around it. Now I have to run to salon centric and will be late to my 8:30 appt

Horrible customer service. I called to see if a product was in stock and I was told immediately no they did not have it. I was driving past so I decided to stop by and check and of course there were 3 of the product I was looking for sitting on the shelves. No one had even checked and just told me no. When I got there both girls working were sitting in the back room.

I needed some hydrogen peroxide in a cream to bleach some old computer cases. They were completely confused as to what that was. I went to a beauty supply store in the next town and they knew immediately that what I needed was called developer. Its odd this beauty supply store would not know what their products are or what they do.

Manager, you need to pay attention to what your clients are saying about the service at your store! The two girls working on 12/26/20 at 3:00 pm dont have skills on dont care when it comes to customer service. The product I was looking for, was overpriced at the store than cosmoprof app and SalonCentric. I explained the situation the girl didnt care, went to my regular cosmoprof store in provo which I love, but they didnt have the product I need. Went back to the orem store because they were the only one between all the cosprof & salon centric in the area. Then she was finally willing to match the price, and I did let her know that she would have save me a lot trouble if she was just willing to take car of the first time I was there. So frustrating.

Sales ladies were not helpful at all. We asked for price clarification and no one would offer assistance, just a shrug of shoulders and stood behind counter. There were 3 people working standing behind the counter with masks not worn or under noses. Come on utah county! We were the only people in the store. Will go to Salon Centric next time.

Cashiers here are really bad at customer service. Would prefer people who are actually kind and not demeaning. One lady actually asked if I “paid attention to the signs” when referring to hours. Like, is it that hard for you to just say when you’re closing? Won’t shop here again. Kinda stuff gives people anxiety for even opening their mouths.

As a man that needs a lot of hair gel (great hair comes with a price, dont judge me) I love coming here with my gf. They are always well stocked and have the best prices. Management has gone to great lengths to assure the staff is professional and kind to everyone who walks in. Wouldnt go anywhere else.

They were really helpful. I was sent to pick up wax. soft and hard. I am a 60 year old guy. Like I knew whats what. They totally saved my Butt.

Why does the store smell like backed up sewage every time I go in? I have a hard time wanting to go in for my supplies because it smells soooo bad inside!

Got to love great places like this one.

Very helpful and friendly staff.

In the past I could go and buy products if my cosmetologist called and said I was coming in. That way she doesnt have to buy every item for every client. It saves her time. Now they no longer will let you do that. Only the cosmetologist can purchase items. Im frustrated and my cosmetologist is frustrated

The people here are always super helpful and nice. Always love coming here.

The girls that worked here helped me so much! Lots in stock to pick through. Although the store smelled unpleasant.

Cosmo Prof has wonderful products. I will never go to or buy anything from the Orem location again because the staff are so rude and unhelpful.

I always love coming here for my hair supply products. The ladies who help me are always kind and friendly.

These girls are some of my favorite! So easy to work with they truly go out of their way to help you with New product questions etc. Love Lexy and Mariah

Why wont you let me spend my money here why do you only sell to people with licenses why

Had exactly what we needed. The clerk was super helpful and kind.

Great product

Came on with my licence and drivers licence took them 20 min to figure it out and finally get my purchases, only to find out they forgot to give me my free item for a promotion I had bought. Had to go back 2 times to get it. Staff is very unprofessional.

Even just walking in was bad. Order lady behind the counter was like, didn’t you read the sign walking in? Professionals only. Seriously? That’s not the way to ask people if they are aware of policies.

Sucks and very expressive

Love this place !