All hardware stores should carry the variety of homeowner products, have them this well organized and easy to find, and deliver this level of customer service as University Ace Hardware.

Walked in looking for a 2 inch plug wrench, as the website said they were in stock. Dan was very rude not only to me, but my coworker as well. After telling my co worker they didnt have any plug wrenches at all, I asked again only to find they did have the part, but not in the size I needed. Dan from the beggining acted as though he didnt even want to hear our question, let alone help. I was amazed to find after my co worker requested help he didnt even move or attempt to look through the store for other options. If Dan didnt want to work at a hardware store or help people why take the job? Maybe he was having a bad day or he has an ugly partner, but still no reason to be rude.

Employee was having difficult time assisting me properly. I asked the manager if he could take care of the rest of the transaction. It’s been a long day, I just got off work and he refused. He made the confused employee try and figure it out and that’s all fine and dandy when the customer is clearly not in a rush and irritable.Poorly trained employees and poor management. I opted for a full refund and I explained the reason being was because the manager didn’t take over. He started helping a different customer that the cashier helping me could have assisted and when I made my comment about why I wanted a full refund he began humming.

I love my Ace Hardware. People always greet and take you to the section you need! They carry lots of things the bigger stores do not! And the employees help solve problems. I explain the problem and they take me to the items I will need!

Just got back from Ace. I got myself a pretty good deal on a Weber 3 burner grill along with a few extras (cover, gas tank and a 2 free fills). I delt with the store manager who was a hoot.... Ace actually had a better deal than Home Depot. So, if you want to stay out of the warehouse and still get a bargain, go to Ace...

Dan and the team are amazing saved our kids birthday party could not have been more happy with the customer service, the ACE on university has earned a customer for life, heck with the big box stores my home is at ACE the helpful place 😊

I visited this ACE today for the first time and was so impressed by the care and attention Valerie gave me in the nursery! I’ve never experienced such wonderful service! She was so helpful in guiding me. She took a genuine interest in my experience, selection and success of my plants! Thanks Valerie, I’ll be skipping other nurseries and making the drive there now!

The workers here never falter with their customer service, very knowledgeable, and politely straight to the point

Super friendly staff and be sure to grab some Dots Pretzels, youll get addicted.

Always find what we need. Helpful, friendly service

This hardware store is 5 min from my house, go there all the time. Today I waited in line for 10 min while the cashier delt with return and difficult cutomers. The othe 3 employee chatted around the Key Kiosk.

Went in to pick up an online order and was directed back to the hub. Stood at this hub for at least 8-10 minutes with 4 employees all around me, none of them appeared to be busy. They all made eye contact with me so they knew I was there, but no one said a word. Finally I asked if I was in the right spot to pick up an order. Then one of them finally helped me. I dont go to Ace often, and this certainly wont make me go running back anytime soon.. Horrible customer service

They always have a solution to my problems! Courteous, professional, reasonable prices.

Was hoping to patronize a local hardware store, but had to walk right out of this one! None of the employees had a mask on, and less than half of the customers had a mask. I will not spend my money at a place that has clear disregard for public health and safety.

Service was ok. One of the staff members was very nice but the other ones were singing in the back and having fun. Besides that, everything else was very good.

This place is great.I live in North Miami and wanted to send my stepson and his wife a housewarming gift(a napolean grill).I actually called Ace on Aloma as I used to have my propane refilled there when I lived in the area.They would not accept a credit card over the phone.I called University Ace and spoke to Chris who handled the transaction smoothly.Dan the mgr gave me a cover at half price and delivered the grill (assembled) today.Everyone who was involved was great and made the experience easy.5 stars! Thank you!

Andree and Topher were extremely helpful during my first visit this location, they were able to answer all my questions and I couldn’t have asked for better associates, also Sherly was nice and friendly while I was at the check out. Overall I will definitely be shopping here when I need to.

My friend used Locally to secure a Yeti Cooler at the nearest location, I was the middle person picking up an item for a friend, I got to the store and was told the item was paid for. I waited 10 minutes for a manager to check and see, upon arriving home I received a call from the store complaining it wasn’t paid for and I left with their merchandise. There was NO apology for me having to drive back to their store 30 minutes to pay for item. I returned their item and we instead purchased directly from yeti. This was the worst example of customer service I have ever experienced. I dealt with Sean and Dan, I would NEVER return to this Ace store again.

Bought the Big Green Egg XL and they delivered it on a Saturday when they said they would show. Super great people and very customer service friendly. Dan came out after the lid was not aligning properly and did a super fast job getting the alignment proper again with the top and bottom.

Very clean and large store. Staff is knowledgeable, friendly and attentive.

Great customer service with lots of product knowledge. I will be going back to this location.

Dan the man!!I was sent to this Ace on June 29th from the Avalon location, looking for a specific grill. There was a small snafu regarding product availability. But the manager, Dan, went out of his way to make it right for me for what I would call a relatively minor inconvenience.All I can say is WOW and thank you. Your kindness made my day and really entire weekend. Ive already broken in my new grill with 3 racks of apple & pecan wood smoked ribs!I definitely recommend folks come to this Ace as its clear that the business really values their customers!

I went in needing help with a unique project. Not being very handy or familiar with how to tackle this situation I encountered friendly and willing associates to assist. I also had the store manager Dave go above and beyond for me! I was very grateful. I highly recommend this store and plan on returning for my next project.

Always friendly., with a smile too welcome you

Best service and staff ever. Leslie and Chris helped me get an electronic car key copied, and made sure I got the correct price, which was roughly half of what the dealer would have charged me.

Great selection... Better customer service. Went in for bug spray left with bug spray plus a new Benchmade pocket knife.Love, love, love this store... but never forget, its the employees that make any establishment what it is. Hats off to Chris who assisted me and the entire team at Ace Hardware Oviedo.

Ordered a Wuber grill through the store and it was delivered on time and I was able to pick it up without a problem.

After shopping 5 stores... And not finding any space heaters for my daughters room for the cold weather thats coming. I called and was notified that due to covid they closed earlier then what google has posted. Hung up, i put their address in the GPS ... It put me there right 7 when they closed. So i called and asked if i showed up at 7 will i be able to get the heater. without hesitation she said ill wait for you!! As promised she had the item ready and waiting at the door for me. You guys will be my option from this day forward!!!! Without a doubt Home Depot or Lowes would have told not possible!!! Great Customer service from her and the Cashier!!

This ace hardware is so beautiful and when you walk in it feels so modern and nice. On top of that this place has the best hospitality especially by NATHAN! he was so knowledgeable and cared about my experience to make sure everything was perfect. I would have bought the wrong items if it wasn’t for him! Thank you

Need to be knowledgeable about what is in stock. I called to ask if they had a particular piece and was told yes when I arrived they said they never carry it. Disorganized.

Nice selection of live bait, although the worker who helped us continually took his mask off

I stopped in today and needed some bolts for some components on my truck, and I walked up to the manager and said “I usually take about 30minutes to find the bolts I need” and he got a dude named Ben to help me and Ben took me right to all the nuts and bolts I needed and I was out of there in about 5 minutes. Great work guys, also thanks for sporting all the UCF stuff, we love to see companies tagging along with “Orlando’s hometown team”.

Very convenient location, helpful service staff and fair prices.

Excellent staff very friendly and helpful my new go-to store 👍

First of all, must say this is by far one of the nicest Ace hardware stores I have been to. Spacious and clean. The customer service is great. The cashiers are always very nice. The floor associates are very knowledgeable. There is one floor associate Leslie who is very attentive and really goes above and beyond. Every time I go in she will literally spend so much time with me just to make sure I walk out with all my needs. Management really needs to reward her. Thank you guys for the awesome work!

I love this location. . . its clean, always stocked, easy to get in/out of, and best of all the customer service is top notch. I was already obsessed with University Ace, but my latest experience took me over the top. I ordered a new keyfob to be programmed after buying a newer used car that only came 1 key. Once i received notification from Ace that the keyfob came in, I returned this morning at 7 AM to pick it up and get it programmed. Upon trying to program it, the Technician, Leslie, was unable to get the car out of programming mode for some reason. After 1.5 hours of her multiple attempts and getting back up from her Manager, even disconnecting/reconnecting the car battery, they committed to calling the manufacturer and offered to take me to work why they worked on it. I get a call mid morning that she removed and took the battery to an auto parts store to be tested where it was found to be bad/dead. She left it for 1-2 hours to see if it could be charged and was planning to return, reinstall, and try programming the keyfob again. She returned to the auto parts store to pick up the charged battery and found it was bad. She immediately called me to let me know the findings and then offered, if I wanted, to pick up a new battery, install it, and reprogram the keyfob again. I just received a call from Leslie that my car is ready with new working battery and two working keyfobs.Customer service doesnt get any better then this. . . and THIS is why University Ace Hardware is my favorite store of all time!!!Leslie is a stellar employee that Ace should be very proud of . . . I certainly hope they treat her right!

Disappointed in the rigid return policy for tools but more so in the fact that I was told I could return at least one of the tools I purchased as I wanted to compare sizes. They’re relatively cheap tools but felt cheated as I was denied any return despite the note on the receipt from another employee saying I would be back that day for the return. I would have not purchased either if I could not return them.

The staff there is friendly and helpful. Good place to go to get your gas grill tank refilled.

Clean.Welcoming personnel.

Usually has what I need at a fair price

This location is fantastic!! Staff members are super helpful and polite (compared to a neighboring store around the corner)

Only one person greeted me at the register. I was told to go back to the key area and wait for another associate to assist me. I stood there while 3 employees walked right on by without speaking a word to me. Then the key guy shows up, ignores me and assist another customer. Horrible service!! I can not understand why we put fertilizers near the front of the store when they stink and aggravate your sinuses and eyes. I even went to the Green Egg area and received no help. They need to get it together in Thai store. They were not even busy and I counted 6 employees on the floor.

Kind, knowledgeable staff! Clean as a whistle, fair prices, great service.

The girls took good care of us today. Paint mixing was a very pleasant experience (which is usually not the case). Loves the employees here. Always smiling and always helpful. Highly recommend University Ace Hardware.

Wonderful experience. We had to get a new lock and have it rekeyed. The store manager was extremely helpful and friendly. It is a pleasure to shop in this store.

I think they got new management or something because I used to go here all of the time but now they have terrible service and nobody wears a mask. 🤧😷

Nice, clean store. The guy working the key cutting was nice but they didnt carry either one of the keys I needed. When I asked if he could order them for us, he said yes but he didnt know how. Thats it. Went to checkout with other items. The girl at the register asked me if I had their membership card. I said no and she went on scanning without asking me if I wanted one or telling me about their program. She told me the total. I asked if there was a display showing what I had purchased and the charges. She said she thought it was on the credit card display. She looked and it wasnt showing, she said she didnt know then. No reason to go back there.

We were fortunate enough to win a Big Green Egg. So Please note the Green Egg was not EVEN purchased from University Ace Hardware. We made a huge mistake assembling the band kit and let’s just say I needed to purchase a new one. Dan the store manager never once pressured me to by a new band kit ($300.00). After about 15 min he was able to bend and manipulate everything back to working order. Thank you so much Dan, we appreciate you going above and beyond. All the best, The Quinn FamilyPS They have the best selection of Big Green accessories Ive ever seen.

The help was very attentive. We did not require much assistance however; therefore, I did not give 5 stars. The store appears well-stocked and is very clean and neat. Navigating through the store is easy because aisles are clearly marked. Well be back!

In these times ACE in Alafaya, Orlando Florida is price gauging, I will never forget.I been a loyal customer for more than twenty years and I recently purchased a small 1/2 gallon Cloroxs container for 6.59 (more than doubled the price of WM)after getting home my wife noticed the price and ask me to return it, I went back to the store and the young lady ask me to wait while she got the manager, a rude middle age lady forgoing all pleasantries Told me she could not take Clorox back I told her that it was not opened, in witch she replied Nope. I when prepare to purchase my usual seed and some screws (for a TV on the wall project) and I was stunned, I then turn around towards the exit not before telling the rude manager ( and I am sorry I didnt ask her name)that she just lost a loyal customer.It is a shame during this trying times ACE is taking advantage of its customer specially being a neighborhood store, many times I decided to give business to your stores knowing that I was paying more  Than Home Depot or Lowes because of that.Thank You.

Well staffed with friendly and attentive employees who are helpful and knowledgeable.

I stopped going because every time I come in over the last few months, the staff doesnt wear face masks, or they have them hanging under their nose or chin, which gives me the feeling that they dont really care if their customers or staff or their families get covid.

This was definitely one of the nicest Ace Hardwares I have been into it central Florida. they have a great selection on everything you could possibly imagine. Their prices are reasonable, and to top it all off you can even rent pressure washers and possibly other tools there Im not sure. Very highly recommended if you are looking for a hardware store and want to avoid Lowes or Home Depot.

Great customer service and great prices. Much rather go to Ace than any other hardware store.

I came in the store needing help with some plumbing and a lady name michelle help me very nice and knowledgeable...

Pretty much carries almost everything I need and with competitive prices.

My family and I visited today and the manager and staff are absolutley amazing and so helpful! Sherly, Hannah and Leslie are wonderful and really go above and beyond to help! Thank you so much!

1 year into the pandemic and half the staff were wearing their mask wrong and one cashier didnt even have a mask on.I can find everything I need elsewhere. Wont be shopping here again.

Thanks to all for excellent customer service! Absolute best experience! The manager and assistant manager went over and above to help us with the purchase of our new grill! Needless to say this will be our go to hardware store for all future needs!!!

Excellent Ace. Great selection of products, a nice knowledgeable staff. Plus they sell ammo and pocketknives. Which I think is pretty freaking sweet. Not enough places selling pocketknives now a days.

This Ace hardware is very clean and organized. The staff is friendly and professional. One associate named Alex was extremely helpful. He spent time with me to help me come up with solutions for several home repairs. His suggestions enabled me to complete my repairs quickly and properly.Ill be back!

Good customer service. Prices are competitive

Great grill section, with plenty of gadgets and accessories for all the major brands.

Leslie is one of best customers service in this location she really help me all the time!!!!

This is the best hardware store Ive ever been to. They have everything arranged, nothings cluttered. Items are easy to find and staff is very helpful. Big box stores suck compared to this place

Everyone was attentive and kind. The woman behind the counter noticed I was getting children sized gardening gloves and took the liberty to pack a free gift bag for my kids. You dont get this kind of service at the mega-home improvement stores.

I would highly sugest going here for all your hardware needs. I went here for the first time the other day and the customer service was amazing. Specifically one of the employees named Pierce. He helped me find what I needed quickly and went above and beyond to help me make sure it was the correct component. I am very grateful for his help and hope to see more employees like him in customer service.

As a small business owner and an Ace Rewards member I am constantly stopping at Ace hardware locations for anything we need for a job. I will not be returning to this location as my wife and were made to feel VERY uncomfortable. Was treated with lurking suspicion after the manager assisted me in finding one item then didnt check out right away as I needed other items. Then after paying for my items, EXITING then returning back inside to have a saw serviced only raised more suspicion And Harassment. However Jason at the service center was very helpful and pleasant.

I visit this store regularly - Im always asked if I need help even while the employees joke with me that they should give me a red shirt!I tend to browse when visiting and am always pleased to find something new nearly every time I come in. The small lumber section is perfect for repairs or small projects,and there are tons of other items for weekend-home-improvement.

The best customer services

Went to get a lawn mower spark plug. decided to get air filter too. upon check out asked if air filter was returnable since I did not bring original. got a run for a simple question. finally some lawn mower pro as the cashier called him came and said no it was not.Now mind you no one greeted me nor offered any help while I was there. there were 2 cars in the front of the store. Not busy.Wow what age do we live in.I told them I was going to home depot which I did. Glad I did again as the air filter was $2.01 cheaper and spark plug was $.69 cheaper. Plus returnable. Wow.Oh yes I had to park where the employees park thats how busy home depot was, and oh yes with a minute of me not even picking out my stuff yet I had someone offer help.Dont run your commercial ace that your there to help and the big box stores do not offer any help. Complete opposite.Ace is 1.2 miles from the house and home depot is 3.5 miles. I am staying with home depot not just for the convenience, and service but pricing too.You just lost a neighbor sort to speak from visiting you.

The University Ave hardware is a nice place to shop.

We have made numerous purchases at this location since moving to Florida. The service has always been exemplary. The Store Manager and the staff are knowledgable and polite. Customer service is too notch at this store.

Always a quick, clean, well organized place to shop.

Store is very clean and organized. Staff is very helpful. Prices great.

Outstanding customer service! Very accommodating on returns. They get the customers point of view.

Very good 👍 people are always helpful

Walked rite in asked the gentleman for a concrete mixer attachment and concrete. Knew where everything was extremely knowledgeable staff and loaded the quickcrete bags into the back of my jeep no problem. Talk about service. This is my go to place from now on !!

I live down McCulloch and had to drive all the way to Home Depot or Lowes before this store opened. When it opened, I figured it would be like most of the other Ace Hardware stores Ive been in that were very limited in their inventory. I was surprised to walk in and see how much stuff they had.I was looking for a specific type of nut and screw that was used in a bed frame and could not find it at Lowes or Home Depot, but these guys had it. So their hardware selection is on point.They have a little bit of everything; lawn equipment, grills and grill accessories, garden stuff including seeds and plants, pool maintenance and toys, softener salts and mulch, local honey, knives, and of course hardware and most of the common home repair parts.The staff is always willing to help you find what you are looking for also.Basically, if you are in the area this place probably has what you need for most home improvement work unless its lumber or other bulk building supplies.

Always quick service.

Sweet deals -- 10% off ACE Rewards mailing = SuperSpringSavings 😁

Great store! Individual attention is offered which is so much nicer than the big box stores!

Always helpful. Got cell phone accessory and had keys made. In and out in less than 10 minutes. Going back for plants,they have a big selection.🌹🌻

Super helpful....No wandering around in a store with no one in sight to ask something. Everything we needed in stock. Our new go to home store.

Big, clean, and very helpful staff

Very friendly and helpful staff. Awesome store. Thanks again!

The staff is incredibly helpful at this location. Amit went out of his way to resolve my issue!

Prior to Hurricane Irma looked all around for a generator. Home Depot and Lowes didnt have any put said they were coming in the next day. Checked with both stores for 4 days before storm. No generator. Called Ace they didnt have any but expected a shipment and was placed on the waiting list. Got the generator. They did what they said. Appreciate Ace for coming thru.

Very awesome employment

Quick service and most anything you need from a hardware store.

I love Ace Hardware, they have nuts/bolts that big box guys dont have, and good tools, glad they took on Craftsman,

Clean, bright, well organized, good prices, great location, and friendly, helpful staff.

The employees are always extremely helpful and friendly. Even if they dont have something, they always know where to go to get it.

Called one of the other local Ace hardware to ask about cutting a key I bought online and they informed me that they could do it. Decided to go to this place since it was a little closer to my house and was informed that they only cut keys that they sell. I asked if all the Ace hardware are different and the man said yes. I informed him that I would be taking my business elsewhere from now on and he said ok. So after wasting 1 hour of my time and gas to go to a place that claims they cut keys to be turned away. Not to mention the stuff I needed in addition to the keys. Anyway thanks alot Ace hardware you have successfully lost a customer for life just because the guy who cuts keys was too lazy to cut my key!

The managers are a bit snooty, even with their good ideas. José is their saving grace though, a very helpful employee.

Good place and nice people

Friendly place best service helpful costumer service thank you guys

Very friendly.

Amit was great. Very knowledgeable about grills.

The most friendly and helpful staff in this store! Has everything you need in a hardware store!