The store experience was great, Raza was very thorough. We went for the Labor Day weekend sale, tried all the beds, and thought we got a great deal. We talked AT LENGTH about whether our existing platform adjustable bed would work with the mattress and decided to get the integrated base so that the compressor and wires would be tucked neatly. When my partner asked what we would be getting, Raza pointed to the floor model that didnt raise and said that one. When comparing what we were getting, all of the pictures showed the mattress on the integrated base THAT WAS ON A FRAME. At no point at all were we told that the integrated base DOES NOT include the FRAME. Apparently this is not uncommon as our delivery men said lots of people seemed surprised to be getting just a BOX SPRING (sure, with a hole for the compressor) and a mattress. Thank goodness we got it on sale, as Id be even more livid to have to pay even more to get a freaking frame. So, we sleep on the floor tonight. Tried to call the store but no call back yet. Supremely disappointed in this apparent bait and switch. This store needs to be upfront and frank about the fact that the integrated base does NOT include a frame. Had I known upfront, I could have planned. As it stands, I am very unhappy.

I was glad I stopped by. Floyd was perfect in helping me find new pillows for the wife and I. I wasnt comfortable selecting pillows online. Sleep number has a large selection of custom/pre built pillows.

The associate my husband and I worked with was very pleasant and professional. He did not approach us with a sales pitch or seem to be just trying to sell us a sleep number bed. He was informative and genuine. The manager at my location rocks! We purchased a bed and adjustable base, now we are anticipating and excited about delivery! Other mattress stores gave us a delivery date of December 2020, Sleep Number delivery date is in November! I cant wait!

Floyd, the representative at the Owings Mills location was a pleasure to work with and went above and beyond to accommodate my needs. Thanks Floyd!

I recently made a purchase and the representative Hope was very helpful and professional. I would recommend someone to look to her site for a new mattress.

My husband and I went to look at beds at the Owings Mills store today and had a wonderful and positive experience. Marla the store manager was very professional, knowledgeable, answered all our questions and great to work with. Would definitely recommend this store and ask for Marla.

This was a phone sale and I was surprised that it came from Owings Mills. The associate named Floyd was very helpful - even outstanding. The only negative part of the experience is the 18 day delivery window. Is there any way to improve that?

Joe Ogletree made the experience easy and answered all my questions. He made me aware of the Insider benefits since this is my second Sleep Number bed. I tried 3 mattresses and almost fell asleep. The store looked great and had lots of accessories.

Our sales person marla was great. We keep checking back and forth between 2 different beds and she was a very patient person. Not a pushy typical sales person. I would recommend going out of your way to seeing her

Floyd was great!. Great experience. Hopefully the mattress is just as good.

Joe Ogletree was awesome!! He was super helpful in helping me figure out my very first sleep number. I can’t be happy enough with this investment. Thank you so much!

Marla at the Owings Mills store was so helpful and informative. She showed us the beds that were recommended based on our sleep experience. We never felt pressured in our purchase. We ended up getting the split king I8 and the base. We also purchased pillows, got 2 sheet sets for free and a mattress cover for free. Marla made our first experience at the Sleep Number Store an awesome one! So excited for delivery! Thank you, again, Marla!

My wife and I had a great experience shopping this store and dealing with Raza. He was extremely knowledgeable about every product at the store and very helpful helping us pick out the mattress and bed that saved us thousands of dollars. I would highly recommend this store for anyone who wants great customer care. Now I will just have to wait for the actual mattress to arrive!

I was greeted upon entering the store, Marla listened to my reasons for wanting a Sleep Number bed, took me through the process of finding my number and trying different beds. Although most of my questions were answered I wish there was more information given about the materials that are inside the mattress as I am sensitive to many materials (I told her about my allergy to memory foam). Like many retailers, there was a slight urgency to the sell but I already knew I wanted to try one when going in. The only BIG DRAWBACK with purchasing one, despite the 100-day tryout, is that you cannot return the foundation for the mattress which makes absolutely NO sense to me. I just hope it works for me with that knowledge.

Kiearrah was great and made our visit easy going and helped my wife and I really understand what we were buying. She didnt make me feel rushed into the sale and after doing some homework, found out she knew her stuff and told us the truth. Felt like we were speaking to a younger friend and not a salesperson. Overall the store and personnel is a very welcoming place.

My wife and I were on the hunt for our perfect bed and stopped at sleep number. We were pretty sure it was going to be out of our price range but we met with Raza who was patient and knowledgeable and gave us all the information we needed. We left and visited 3 more mattress stores before going back to Raza and purchasing our bed. We even came back a week later and he helped us pick out some sheets! Thanks Raza!!

We bought king size i10 smart bed with flex 3 adjustable base. My wifey and I both love it. Sales consultant Raza helped us all the way finding the perfect match for us.

John did an excellent job. This is the second bed in less than two years. I am very happy.

My new sleep number adjustable bed has me feeling like Im sleeping on clouds ⛅💕

Dale was professional, thorough, and courteous. I enjoyed my experience throughout the buying process. J. Edwards.

Great new opening here. The staff are very supportive and informative. Test drive the beds and make sure you pick the right one for you with the right options - the staff are experts at helping you.

We purchased the mattress on Saturday, the 30th. It is scheduled to be delivered on the 12th.You asked me today if i like something i did not get yet. No. No. No.

I’ve had the best experience I went into the Sleep Number in the Towson Town Center and I had the pleasure of meeting Mr Trevin who was an awesome salesman. I told him I was coming back however I don’t have a car so the day I actually purchased my sleep number I went to the Owings Mills store which is where I live. I wanted Mr Trevin to get my sale but when I went to the Owings Mills store I met Mr DeWayne who was as great as Mr Trevin customer service Outstanding with both these gentlemen. I’m looking forward to working with them in the future for future purchases. Thank You

Not happy with the experience. Bad sales tactics. Will never return.

Friendly associates, nice store.

Salesmen was knowledgeable but a little sarcastic

Great Customer Service!

Marla was very helpful

Nice beds

OK OK