My husband and I had the best experience working with Bruce who was absolutely amazing! He knew so much about the mattresses, was so well spoken, professional, patient with us (we had a ton of questions), and even stayed late to make sure we were taken care of a happy with our purchase. Thank you, Bruce!!
(This review is specifically for the Mattress Firm on Northlake Blvd NOT on Okeechobee Blvd. )David was our sleep expert and he was AMAZING! He was attentive to our needs. He also took the time to show us beds that helped with our sleep AND within our price range!He also made sure we were aware of any ongoing specials and lower prices available. He broke everything down to us and gave us a great deal! Thanks David. You are indeed a Sleep expert!( Mattress Firm please give David a raise and send him to your other stores to train them in GREAT customer service!)
Wendy was supper helpful and patient. She was very knowledgeable about the various mattresses and didn’t pressure us at all.Definitely ready to buy the rest of the mattresses for our home at Mattress Firm..
JAMI was great!She went above and beyond to find my wife and I the mattress we were looking for!Great job!
Jessica at the Northlake Blvd store made our experience an enjoyable one. She was not a pushy sales person. She was very informative and answered all our questions. Cant wait to get a good nights sleep.
Wendy was great, very helpful and accommodating, and I left with the mattress I wanted at a great price.
Sean was an absolute pleasure. From the second we walked in he was excited and so happy to help. He was more than informative and gave me my sister and grandmother an amazing experience. He stayed after hours to make sure we did not rush our decision and he truly made the experience one of a kind. I will always recommended every one I know to Sean and we appreciate his help more than ever! We are so excited for our new beds!! Thank you Sean!!
Excellent service. Friendly staff. Thank you for helping us choose the right mattresses.
The staff was very helpful and fast. I called prior to my arrival to ensure they had what I needed in stock. Once I got there, they were ready to check me out and assist me with helping me on my way. Price was great!! I will definitely be returning!!
David Provided are related information asked and shared good advice
David was very hopeful and knowledgeable. He helped us choose the right mattress for our needs.
Jessica was a great help in showing us which mattresses best suited us and explaining the differences between brands, models, etc. It was a great experience. Would definitely recommend!
I’m so sorry I never got the name of the lady that helped us with our purchases. She was excellent very very knowledgeable and helpful. we manage to buy two bed sets and bedroom furniture all within less than 30 minutes. She was very very efficient.
We had a great buying experience with Jessica. She was extremely pleasant, knowledgeable and easy to work with. The transaction went smoothly, the pricing was fair and I strongly recommend this store and Jessica Selby!
We were assisted by Jessica and she was a delight. She knew what she was doing and had us out the door in a flash!
Great experience buying a bed. Christina was so knowledgeable about beds. Christina and Jenny 3 greeted us as we walked in door. I reccomend this place to anyone looking for a bed. Also no pressure at all which is nice when your looking to buy.
Good price, good quality, and excellent service
Wendy was so helpful and knowledgeable about the products. She kept me within my budget, did not try to oversell me, and she was willing to negotiate! A very pleasant shopping experience. Highly recommend this store.
Great experience. Wendy Tooker was my salesperson she was very knowledgeable and nice to deal with.
The sales person was extremely helpful, and although I already made up my mind what product I want it, she was very understanding and try to offer complementary items to the mattress isolation. Extremely pleasant experience
Finally we got to the store with the associate, who didn’t lecture us on our preferences and just gave us what we wanted. Thank you!
Jami was great so helpful and knowledgeable of the product.
Wonderful service! Highly knowledgeable and helpful. Will definitely be going back when we need another mattress!
The woman who helped me was super nice. The bed was double the size of her and she pulled it out so I could try it. Very pleasant experience.
Wendy was really helpful and able to work with me to find a comparable mattress to the one I used to have and a comparable price. She was helpful and efficient!
Great customer service Wendy took very good care of me Ill be buying my next bed from Mattress also
I met with Joe and Wendy to get an education on the different type of mattresses to decide if I should keep the mattress I purchased from another source or consider purchasing a mattress from Mattress Firm. Both were great describing and having me test showroom mattresses to feel the differences and understand hybrid, gel foam, wrapped springs, foam types, etc. They both were very knowledgeable and took the time to make sure I left with the knowledge I needed to make a decision.
Joe was so nice and informative! He knew right away what bed to recommend. He showed us the promotion 0%for 2 years. Joe was very kind especially in the pandemic where some great customer service is not available. I would definitely buy another bed from Joe! Thanks so much !
It was great everything was ready and at the door waiting for me. The sales girl even helped me carry out the package. Thanks again.
Ppl was really nice... My wife found wat she was looking for
The customer service was the best. I they take care my biggest concern. What Im going to do with the old mattress. They are going to take care that... That for me was the hungrun.
I had a excellent experience buying my new mattress. Wendy was very helpful and knowledgeable. I got to try several mattress types. I felt very secure trying mattresses in the store as everyone adhered to Covid-19 protocols. I highly recommend purchasing a mattress from Mattress Firm.
Very helpful service. We went in to the palm beach gardens location off off PGA National. We walked in had very little idea what we were looking for. Wendy greeted us and was very kind and helpful. She educated us on our options and guided us around the store. Something we thought was going to take a long time ended up only taking about 30 min in and out.
Wendy was great! After the online service completely screwed up my order (as in didnt tell me until delivery day that a mattress was back ordered and not available until 10 days later), she told me to come in (before they opened) helped me look at mattress options that were in stock and got me secured into a delivery slot the next day that worked with my work schedule! She was Fantastic!I do not recommend their online ordering services (even if you chat with a sales representative...mine didnt care that Id be without a mattress for 10 nights due to his inability to follow up on orders).
Our Sales Associate was Joseph Vera - he was fantastic. Wasn’t pushy at all and was very informed. Highly recommend.
I came into mattress firm already knowing what I want as doing research and what not. Wendy was my sales helper and she made the experience amazing and so fast! Wendy knows temperpedic and knew exactly what I wanted! Thank you for the amazing experience Wendy you ROCK!
I purchased our third mattress set this afternoon, 12/29,from Mattress Firm in PBG. Got a GREAT deal $$ fromthe store manager, Wendy, AND next day delivery!Quality products, and large inventory which you can “try-out”on-site; exceptional service, and wonderful people whotreat you as friends, not merely customers. If you’re in the market for Sealy, Serta, or other top name brands, don’t spend any money, anywhere, until you visit these folks, and can compare quality, cost, and services. HIGHLY recommended!
Wendy was very helpful, knowledgeable and patient.We will be back for mattresses for additional rooms.
Wonderful service from Jessica who was very professional, accommodating and well informed.
Was very happy with the service,
Very friendly and helpful.
I haven’t been shopping for a mattress in over 10 years. Technology has changed greatly and there’s only so much research you can do online. I tried Casper, Sleep Number and was willing to buy online but wanted to first understand what I preferred. Between Memory Foam, Hybrid or Coil with pillow top like we were used to. Firstly having a store like Matress Firm where you can see first hand what you may like - is awesome! You can’t buy everything online! Secondly it matters who you buy it from! Out of everyone we dealt with Linda Bowen was spectacular!!!! She walked us through our choices, didn’t try and sell us anything. When we finally narrowed it down she gave us lots of options on upgrades/downgrades, terms, extras, savings and went above and beyond to get us what we wanted. I can’t thank her enough! She made a potentially daunting process easy!
Wendy from Palm Beach Gardens was a great help! She guided me with her knowledge and patience to choose the right beds for us!! I greatly appreciate everything she has done to help us!
Very friendly and helpful. We felt very comfortable testing out the mattresses. Would definitely recommend this place to friends. Thanks Wendy!😁
Although we already knew what we had in mind before arriving at mattress firm, Wendy made sure weHad everything we needed, and was very helpful.And she also gave us a little more knowledge about the mattress we buying. Very professional and niceThank you Wendy!
We always buy our mattresses at Mattress Firm, and yesterday we went to the store in Northlake Commons Shopping Center on Northlake Boulevard. We needed to replace our king size mattress with two twin size mattresses and Joseph Cerulli, our salesman, helped us find the appropriate mattress for us. We told Joe how much we liked our new mattress at our home up north, and he looked us up in their computer system. As it turns out, those mattresses were in the store and Joe was able to order them for us at a good price. We really appreciate all that Joe did to meet our needs. Besides being a great salesman, we found him to be very pleasant and knowledgeable. If you’re shopping for a mattress, stop by and see Joe. You’ll be glad you did!
Great Customer service by Jessica Selby!!
Kristina was extremely knowledgeable and helpful - she answered all of our questions and led us to the perfect mattresses in about a half an hour!
Wendy was extremely helpful in helping us pick out a mattress for our new home. She was professional and friendly and we feel we got good advice and a great deal. I have purchased many beds over the years always at Mattress Firm.
Wow, what else can I say. Joe was amazing, he answered all of our questions and spent a lot of time going over each mattress we looked at. I had my children with me and although they had to test every single mattress Joe went along with it and really accommodated myself and family. Oddly I left there enjoying my time buying a mattress. It honestly felt like Joe was a long lost relative.
Joe is great. Me and my brothers were moving into our first apartment and he took care care of us. Would recommend to anyone looking for a mattress for a reasonable price.
First time shopping at Mattress Firm and I’m definitely going back. Staff was professional and very helpful. Once l stepped inside Carlos got up from his desk and welcomed me, l told him what l wanted and he showed me around and explained the difference so l was able to make the right choice. Carlos has great customer service skills and doesn’t try to convince you that the most expensive item is best, but also explains to you about the lower cost items.
Michael G. is the consummate professional. Any questions can be answered either immediately or swiftly. He was super helpful throughout the process. Hell take care of you!
Went to the Northlake store to check out a Purple Mattress. Wendy, the Manager, greeted me warmly which was nice. She took all the time I needed to answer my questions. Checking out was a breeze and I am looking forward to having my new bed delivered. Great shopping experience.
This company is the best! I received individual attention and answers to all my questions with kindness and efficiency. Many thanks to all the employees who helped with my purchase.
We did the worse thing imaginable and came in 10 minutes before closing and Nancy was kind enough to let us try mattresses out and not rush us out of the store. My wife had a lot of questions and concerns as we went through the different options Nancy was able to put all her fears to rest which allowed us to come to a decision that we felt comfortable with. We have a new bed frame arriving in two days and thanks to Nancy staying late and helping us we were able to get a new mattress for it. We can’t thank her enough!
The salesperson Keith was extremely helpful with mattress options and best choice for my home. He was very knowledgeable and personable without rushing me through to a purchase. Thank for the excellent customer.service. I would highly recommend this store to family and friends.
Wendy was very nice and personable. Helped find my first ever brand new bed in a price range I liked with all the extras.
Carlos was very helpful and knowledgeable. He made us feel comfortable, taking time to be sure we made a choice that we were happy with and answer any question we had prior to our purchase.We would recommend this store and Mattress Firm to anyone looking for a new mattress!
Wendy was very helpful and very knowledgeable with what she was doing as far as knowing her products and was very helpful during the process of our financing. Thank you very much.
Carlos was extremely helpful and awesome to work with. Haven’t had great experiences at mattress stores in the past but he really made this one a breeze. Went home with a great deal on the best mattress and adjustable frame Highly recommend seeing Carlos at this location.
Carlos was a knowledgeable and wonderful help. He helped us apply for credit and gave us a great selection of products until we found one perfect for us! I would go back to mattress firm for my next mattress if I didn’t expect this one to please me for life!Thank you Carlos, you were great!-Liane & Kelcie
Excellent service! The absolute best! Carlos and Frank spent countless hours with me and my wife making sure we got exactly what we needed and liked in our price range! Never once did I feel like I was with salesmen! More like friends trying to help me! Look no further! This is the place and these are the guys!
Such an easy and relaxing experience. Wendy was so patient and knowledgeable. Thank you for the help and quick delivery.
Went in for a mattress for the guest bedroom and had a great experience. Carlos was very friendly, not pushy, and helped us find something quickly and within our budget! Would definitely recommend to a friend.
Carlos was great! He did a great job of showing me my options and making sure that I picked what I thought was the best mattress for me. Quick and easy process to order my mattress for delivery out of state where I will be moving.
We called right before the store was closing and Irina told us she would stay and wait for us. She was super nice and helpful!! She was not pushy and helped us with exactly what we needed. I definitely recommend asking for Irina. She is honest and kind and can help with your mattress needs. :)
Great customer service! Wendy was very informative with all our questions. Super friendly and an easy process. Would definitely reccomend.
Wendy was amazing!!! So helpful and she found me the PERFECT MATTRESS! I will definitely come back.
My husband and I were looking for a king mattress deal. We met with Carlos who recommended some great options and helped us pick the mattress we needed. We got a great mattress at a good price!Overall we were very satisfied with the whole process from looking for the mattress to delivery.
We purchased a frame for our king size mattress. Assembly was easy. Works great. Price was only $59.
Carlos was very informative and helpful. He also gave us a great deal on our mattress. Overall great experience I recommend this location for your next mattress shopping trip!
Joe gave me the best help Ive ever received in a store by far. Knowledgeable, easy going, and helpful.
I came in today and was helped by the store manager Wendy. She was super sweet and friendly and helped me pick out the perfect mattress. I ended up getting the Purple mattress and I can’t wait to use it!
Keith was very helpful and knowledgeable when it came to making our mattress purchase. It didn’t take much time at all and he made it a painless process. Would send anyone I know to him!
We got a good price on the Greewood firm model made in Georgia USA. We tied it to the Jeep and had it set up at home in minutes. Thank you!
Great beds, great service. I have been to 2 locations and had great customer service at both.
Keith is AWESOME!! He is super chill, no crazy sales tactics. The price he straight up. Excellent experience!!
Great service from Alex! He was very helpful and professional and helped us find the perfect mattress. Alex listened to what we had to say and didnt push us into buying something we didnt want. Would recommend!
Very professional service. no pressure salespeople.A very large selection of mattresses and different price points.John GPalm Beach Gardens Florida
Wonderful experience! I was there today Frank was professional and was very knowledgeable about all their products and was very patient with every question I had. Lol.I highly recommend Mattresses Firm in Palm Beach Gardens !
Amazing service! Joe helped me and my brothers get exactly what we needed! Definitely recommend if you’re looking for a mattress.
Excellent customer service! Frank was patient and friendly and, by asking the right questions, very quickly helped me find the perfect bed for me. An overall great shopping experience.
Hands down the simplest, best buying experience.
Excellent customer service!! Thank you Wendy for your help and good advice.
Joe was very helpful and knowledgeable. Found exactly what we were looking for at price we wanted.
Joe took such good care of us and gave a great deal....will definitely be back when we need another mattress🙂🙂🙂🙂
Joe and Wendy were great, made my trip there easier then ever
Got excellent attention and service by Bob! Took his time to attend to our needs and explained each mattress thoroughly.
Irina was great. Charming woman who was very courteous and worked with me on the price. We tried a few beds and was even showing me the adjustable beds after the sale. Nice work for Mattress Firm.
We worked with John Glabe at Mattress Firm and had an amazing experience. He was very knowledgeable about all of the mattress options and recommended the products that were the best bang for the buck. If you go to Mattress Firm on Northlake ask for John. He’s the best!
Wendy was awesome and an absolute smoke show!
Very helpful and nice
Came in store for a mattress and Keith helped me out. Great service. I recommend.
This store is awesome! Employees are very friendly and helpful
Carlos was an amazing sales person. He listened attentively to my needs and found me the perfect mattress and adjustable base.
Carlos Otto was an informative and nice salesman. Great deal on a mattress today.
Very nice people who made replacing a bed easy.
When into the mattress firm in Palm Beach Gardens which greeted by Carlos the sales person there he help me very much pick out the bed I needed for my guest Room very efficient very polite and very knowledgeable on his job there it was a great experience and I will certainly recommend it to everybody that I know