Isabel is my Go-to SA for Cartier. She is so helpful and knowledgeable, and I love all of my purchases from her. A great service!

Normally I dont like writing negative reviews, but this situation was ridiculous. One of the older employees (age over 65) racially profiled myself and my friend. Ive worked in retail for many years so I understand the protocol of what employees do when they suspect someone of stealing. Were only browsing but she alerted security to keep an eye on us. The security guard followed us around the store into each room and the employee did as well. The lady made sure to approach us a few times to ask us why we were here. My friend and I did nothing suspicious, we didnt even touch items.We only wanted to browse like everyone else but she made the effort to alert security for us specifically rather than the white and East Asian customers in the store who were browsing just as we were. I havent stepped into this specific store since. This happened some time ago but this incident follows me to this day since Ive never been treated that way before. Shame on you!

Wen my sales associate is amazing ! I purchased six pieces from her and every time I had a great experience. She is very patient and kind . Also very friendly but professional. She is very responsive so it’s easy to setup appointments with her . Her attitude makes you feel very comfortable. I will Continue to shop with her. Thank you very much, Wen!

Florence asked me why I came to the boutique. That was strange to me since I made an online appointment and included the reason why I came on the online form. Rude. When I told her I came to the boutique to have my battery changed, she kept telling me, “IF it’s just the battery”. She said that a number of times. What does that even mean? When she was trying to check me into the system on the computer she required help from another associate in order to complete her work on the computer. I had to asked her approximately how long a battery change would take. She told me 2 weeks. I left the boutique with absolutely no confidence that my watch would be okay.She did not tell me how she would contact me after my watch came back from service. I actually had to call the boutique to ask about my watch 2 weeks later. I did not receive an email, phone call or text when my watch was ready. It was only after I called the boutique and left a message that she texted me to tell me it was ready. I made an appointment to pick up my watch at 11:30am the next day. When I arrived at the boutique she was not there. I waited several minutes for her to come back from her break. Waiting was rather annoying since I even made an appointment beforehand. It would be more understandable if I had just walked in, I was aghast she wasn’t even inside of the store. After she arrived and several more minutes of waiting, she had trouble with the computer again citing that the computers were always slow in the morning, which she also said when I dropped off my watch. I was extremely relieved to get my watch back and out of her care. It was a horrific experience. I would recommend Cartier Palo Alto to friends and family only with a warning about Florence, and that they should try to do everything they can to avoid working with her. I already filled out my online customer service survey. Cartier Palo Alto, there is no need to direct me to a Cartier ambassador.

Came in to purchase 2 Cartier love rings. With all my previous purchase, it has always came with a jewelry box..but today I was given a pouch Instead. Didnt even bothered to clean the rings or given a bag for me to carry. Just 2 ring in 2 pouch with a receipt. Ready Cartier, is this your standards practice now?That is unacceptable. What a let down. If I knew this ahead of time. I would have went with Tiffany and Co.

When I arrived they said that I needed to make an appointment and that was totally fine with me-I was excited to do that. But as the lady at the front asked me what I was looking for and I told her, she looks me up and down and says “we probably don’t have that in your size.” I don’t have the smallest figure, especially after COVID, but I’m a size 7 in rings which I feel is a pretty reasonable ring size. After she said that it really hurt my feelings and I walked away without making an appointment because I really don’t want to be spoken to like that before I even enter the store. Disappointed because I really wanted to look at engagement rings with my partner.

Sales associate (short, older woman named Florence) was incredibly rude and curt, and she provided inaccurate information about a product release date (I called Cartier afterword to confirm what she said). Ive found Cartier sales associates in the past to be very friendly and accommodating, but she couldnt be further from this. I wont return to this particular boutique.

Nice experience Andriana is so professional

Customers need to make an appointment, they do not support in store shopping now. I replaced my ring bought online for a smaller size, they didnt have the size but got the one for me real quick.

Great collection and friendly staff

Love this shop, how could it be anything but 5 starts!

Another Breakfast at Tiffanys moment with mask. The SA was kind enough to show me some things. Minus 2 stars for the you need to make an appointment b.$. No problem in SF.

It is a miss and hit with this store just like any other high end stores. The employees has a lot of attitude until youre there to purchase something then everything changes. I always try to see the employee that helped us previously when we purchased our jewelry a couple of years ago. When you do know someone there then they make you feel welcome. Aside from that, the store is beautiful and they do have a lot of gorgeous products for purchase. It is Cartier.

I called the store to see if they had what I was looking for. Luckily they did. Thanks to Isabel and Sarah. It was a pleasant experience.

Very nice merchandise but, if you need to ask “ how much?”, you can’t afford it.

Isabel L., sales associate, was the best. She is knowledgable, patient, extremely kind and friendly. She showed me every Cartier pieces I asked for. Thank you Isabel.The store is still pretty new. Decent size and very clean. Definitely would go back again and again and again.

An associate reached out to me to help me schedule an appointment. After I replied, it has been radio silence for 10+ days. Frankly expect a bit more from them.

Stephanie is the best! She helped us when she was with Cartier Honolulu and her service and care has always been consistently excellent! She has your interest at heart!

I loved jewelry, so if I have time I will past here to check if there is new jewelry displayed. If I appreciated the newly designed I will take that one coz I dont want anybody can take like I experience before.

The name says it all quality

Miquel the new manager is the best! Seriously great service albeit expensive brand for sure

Good quality luxury items

To be Loved...

Great store!

Good quality

Lovely service

Because

Understaffed