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Heritage Honda Parkville
9213 Harford Rd, Parkville, MD 21234, United States
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Heritage Honda Parkville
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Pa
Review №1

As a previous car sales guy, I had a really good experience purchasing my 2018 Honda CR-V Touring from this location. The staff is friendly and professional. Justin Skinner is a very prompt manager and he is easy to talk to. Jason Davis is another sales manager that was also very easy to work with. The business manager Bryan Ford was very efficient and got us out of there in a timely manner. Our sales guy Ryan Austin was super easy to work with as well and takes care of you. Just ask for Ryan. He’s off Wednesdays tho. Shoutout to everyone involved.

Le
Review №2

Charlotte and Bryan were absolutely wonderful helping us find a car. Ask for them and you will find a great deal. Charlotte went above and beyond to get our car from another location and even worked round the clock to get us our deal in this hot market! Thank you so much!! They were loads of fun talking too and professional. Ask any questions.

Pr
Review №3

Miss. Charlotte was amazing and worked very hard to get me in the vehicle I wanted with the terms that I was comfortable with. Also shout out toTodd for making me feel comfortable and making it possible for me to get the rate and benefits that I appreciated.I will continue to do business with HeritageTheir professionalism and courtesy is worth the drive!

An
Review №4

I recently purchased a car from Heritage Volkswagen and it was a great experience. I worked with Melissa she was professional, knowledgeable and made the process stress free! I would recommend this dealership and for anyone to go see her! The management team was amazing as well and really seemed to care about the customer!

To
Review №5

Mohammad Elmanyari exceeded our expectations! He was a wonderful salesman! He was friendly, down to earth, informative and accommodated our needs when purchasing our Honda! I highly recommend this fantastic salesman and the Heritage Honda Parkville. (not Heritage Honda Bel Air!)

Be
Review №6

Purchased my new 2016 Honda Civic at Heritage Honda Parkville, besides regular maintenance have not encountered many problems. Robert Wigginton my service advisor is fantastic, hes honest, experienced knowledgeable and pleasant to work with. I always prefer Mr Wigginton when service is required for my Honda.

He
Review №7

Awesome experiencing trading in my leased car for a new HRV with Ryan Austin tonight! This is my 5th car from Heritage Parkville. They are always a pleasure to work with.

Sh
Review №8

Thanks to Ryan Austin for helping us getting our new ride it was a pleasure working with you.

Ma
Review №9

I had the best experience with Heritage Honda Parkville Service Department. I has the pleasure of dealing with Robert. Robert was very professional and knew exactly what was wrong with my car just from a conversation. He even made sure my car was completed by a certain time. If you need any maintenance to your car visit Heritage Honda and ask for Robert. His customer service was outstanding.

Sw
Review №10

If I could give 0 stars I would. Our experience has been a nightmare. We purchased a pre-owned vehicle on 8/26 and as of 9/6 the vehicle would not start and left us stranded. We purchased the warranty, when we called we were informed they had nothing in the system on our warranty purchase so there for we were instructed to go through our own ins company in which we refused to do. We were able to get the truck back to the dealer and requested they have it fixed at no cost us and to also provide a loaner vehicle. We purchased a Suburban and they offered us a Honda FIT after hours of going back and forth. Received a call that the starter went up on the truck and once the parts came in they would get it repaired right away. We were informed the truck was ready for pick up. Arrived at the dealer 9/9 for pickup to only find there are more issues. There was other service to be completed such as the Diamond Coating for inside and out that we also purchased. It was documented that all service was completed from looking at the truck you could tell it was not done so the question was asked to the service dept was the coating completed and was told no yet it was signed off on as being done and we were told we were all set. I would not recommend this place.

Br
Review №11

Thanks so much for Ryan Austin had a great time doing business with you.

Za
Review №12

Great experience bringing my car in for what ended up being a bad wheel bearing. They helped me immediately, told me beforehand that it could be the tires, but then called me and clarified that the tires looked good and after some time investigating they found the bad part. Extremely grateful for this, as they could have easily convinced me that I needed new tires.This is a group of trustworthy, service-first people who are happy to help you as quickly as they are able!

St
Review №13

Great service . Great attitude thanks Ryan Austin for being helpful and patient with me!

Sh
Review №14

Great experience at this dealership! Ryan Austin did a great job working with us to get a new car. He was great to work with!

He
Review №15

The team at Heritage Honda worked with me on a warranty issue and discovered an underlying issue causing my car to be unreliable. They were communicative and fair in their pricing and evaluation of the problem. I appreciate their speed in getting the repairs done, allowing me to be back on the road in a day. Ed Jones was especially helpful throughout the process.

th
Review №16

Great service. Mark was my service advisor, very knowledgeable. They keep my 12 yr old Honda running like new !

Ce
Review №17

I have never had such an amazing experience at a car dealership before! Everyone was so welcoming and super polite. Gary helped us through the entire process start to finish made it super easy going and less stressful. The financing went way better than expected they definitely work with you as well all around a great experience! I will Be going back for my next car!

Kr
Review №18

Great experience. Staff was friendly and knowledgeable. The service was so fast that I barely had time to settle down with my Kindle. Price was okay and not excessive. I have bought my last two cars at this dealership and happily had all services performed by same. Never had a bad experience. Highly recommend

Sa
Review №19

Getting a car can be a very intimidating and confusing experience. However, if you are lucky, you may find yourself at a great dealership that provides a concierge service like Heritage Honda, Parkville to turn this experience into a memorable one.After being to various dealers and getting unreasonably high rates, I was referred to H.H team. Not only did I get the lowest qoute in the market but also a personalized experience when it came to picking the right car.Highly recommend this dealership! Especially thankful to Mr. Michael Yoon, Mr.Troy Smith and Mr. Konstantinos Kohilas for making the process of getting a 2022 Civic a walk in the park for me.

jo
Review №20

Great dealership would recommend to friends and family. Had a great experience buying new ridgeline. Bought another ride.

Mo
Review №21

Nice place waiting room is clean, the staff is very friendly. Friends tv show is always on when I go there which is my favorite lol.

Al
Review №22

Great customer experience, I highly recommend buying your car here. Friendly staff, and salesman Ryan Austin is very professional and fun sales. I would go to him if you want a great experience

Br
Review №23

Good people, Ryan Austin was great. Wasnt able to leave with the vehicle we wanted due to something we didnt like about the vehicle that couldnt be changed. Not their fault.

Jo
Review №24

Routine maintenance and oil change. Was able to get appointment next day ( dropped off car).Bill has always been our service advisor for last 4 visits. It’s helpful to have someone who consistently works with us. Seamless event.

Ki
Review №25

Had a wonderful experience here! Erin Natzke found me the perfect car and was super helpful through the whole process. Got financing through them too and it was pretty pain free. Would recommend a friend to shop here for sure!

Ke
Review №26

My wife and I had a very pleasant experience. Our salesperson was extremely knowledgeable and honest. This is a dealership to consider when looking for a vehicle.

Ga
Review №27

Bought a car 5 months ago, I’ve had four brake replacements…. I wouldn’t do any business with ROBERT WIGGINGTON AND MARK SOWDER, the only words I can describe them is disrespectful scam artists. I wouldn’t do any business with these people. The only reason why I’m giving this place a two star is because a guy name RICK GIBBON. He’s a great guy very friendly and he was able to find the problem and fix it with no charge so thank you Rick. I wish you the very best.

Ch
Review №28

I loved this place and I have been taking my car for service for as long as I can remember until I took my car for service 2 weeks ago and I have had numerous issues with my tire pressure/tpms since. I went back to have them check what could be wrong just to realize my tires had a psi of 50 which is not even close to my regular 32. Clearly someone put the wrong amount of air in my tires during the last service I went to. After waiting of over an hour I was told one of my tires had a nail and had to get a new one. I have lost my trust in this dealership. I dont understand how I get such service after paying lots of money for what I thought was supposed to make my car better. I am absolutely disappointed

Ja
Review №29

Ryan is such a personable individual with a marvelous sense of patience. He made sure I was taken care of in every sense possible and continued to check on my satisfaction with the car I purchased. If you go to this location, I would undoubtedly recommend you dealing/ setting up an appointment through Ryan.

Em
Review №30

We had an accident with our car over 100 miles from our hometown. Drove here in hopes that we could drive the car home. They checked our car and made sure it was drivable. Everyone there was super friendly and made us feel comfortable. The wait time was around an hour.

Pl
Review №31

These guys will try to rob you. Calling it market adjustment these guys are quoting $2500 above MSRP which is way high. Unless you want to get robbed please research your market well before coming to Heritage Honda. There are numerous other dealers who charge less than these guys, please please research.Terrible experience.

Ma
Review №32

I had the best experience at Heritage Honda in Parkville buying my CRV. Rob Jacobson was very knowledgeable, kind and patient. The night I bought my car he walked me through all the technical features. He was amazing and so helpful! The whole staff was great and a wonderful experience.

Ch
Review №33

Had an easy and great experience. Ryan Austin was very helpful, he even helped me switch my insurance over to my new vehicle!! Definitely recommend!!!

Cr
Review №34

I have been trying to order two new headlights since July 2021. I have spoke with several different people including the manager Mark in regards to having them ordered. Each time I was told they will be ordered but clearly they have not. I was even told they did not have my email address and phone number on file. Which is another lie; I have had the exact same email and phone number for over 10 years. In fact, I have received several emails AND phone calls from Heritage over the years. Including within the last month with them asking me to trade my vehicle in. I even came in for an oil change at the end of August 2021 and expressed my concerns to Erin and once again; I was told they would be ordered. So to use that as an excuse as to why after three months I have not received my order shows that this company does not VALUE a long time customer.

Ki
Review №35

McKenzie was my sales person he did an excellent job. He went above and beyond in every way shape and form. I traded in a car that was in the collision center and they gave me an excellent price on a 2018 pilot. I noticed the car had a small chip in the windshield and the next day I went back and they scheduled me for the repair free of charge. McKenzie also helped me with another car I have that needed performance tuning. He found a shop for me to go to, one that also had availability immediately. He checked in with me every day for like the first three days to make sure that everything was covered. Can’t say enough good things really enjoyed my experience!!!

Wa
Review №36

Mark Sowder provided excellent service at the service department. The service experience was great and he didnt try to offer me additional services that was not needed.

Th
Review №37

I have been consistently pleased with the service I have received from Heritage. I mistakenly put 2 gallons of diesel fuel in my tank before realizing the error and filling the rest of the tank with gas. I made an appointment to have the tank drained but Heritage called me and offered to expedite the service and get me in earlier so I gladly accepted their offer. My service specialist, Erin, was professional and courteous. She arranged to have a driver take me home since the work required a significant amount of time and I had combined it with a routine maintenance service; then called to tell me the work was done and sent the driver to pick me up. They had drained the tank, inspected the fuel system in general and cleaned the plugs, then test drove it to make sure everything was ok. Very pleased. Everyone with whom I dealt, including the driver, was very pleasant and I wholeheartedly recommend this dealership.

Tr
Review №38

I had such a wonderful experience here! I never want to buy a car anywhere else! Brett and Konstantine are both amazing!

Ma
Review №39

Gary and everyone at Heritage were a huge help buying the perfect car for me and my family! Ill be back to see him for my next purchase.

La
Review №40

Mr. Dallas and his manager are good people. They served us well. By the way I bought a chevy volt 2012.

Ke
Review №41

It was such a pleasurable experience having my vehicle serviced at Honda Heritage in Parkville. My vehicle is working just fine and I am definitely looking forward to bringing my vehicle to this location again. Robert, thank you so much for your excellent communication and exemplary customer service.

Jo
Review №42

They give feeling of a strip club.Very manipulative and make fun of you by showing unrealistic numbers. Dunno how theyre surviving !

Be
Review №43

Quick service. Erin was very helpful with scheduling and communication. All repairs were completed with good results. Happy with my service.

Ca
Review №44

Charlotte was very helpful in getting me the car that I wanted with all the accessories that I wanted added to my HRV. I would definitely recommend this dealership.

Al
Review №45

Rick was great for service! Absolutely recommend, had a difficult issue with my Honda Civic stalling out that he took the time to diagnose and was a delight to work with!

Zq
Review №46

Ryan Austin helped me a lot. He was very enthusiastic and helpful through getting my finance toward my new car. I recommend people to go here to get a car.

Ja
Review №47

Mark was this last time and always is, awesome he’s the first person we call anytime we need anything done with our cars!!!

Da
Review №48

We worked with Ryan Austin, buying 2022 Honda Civic.He was great, very helpfulVery great experience

K
Review №49

I had a recall, and Heritage Honda was very good about updating me about the parts arrival. That meant I was able to schedule my appointment when the part arrived. The shuttle van was clean, and I was in and out of the service center quickly for both drop-off and pickup.

Jo
Review №50

Service advisor Ed Jones at Heritage Honda Parkville help solved a transmission problem that was developing in my 2017 Pilot. Mechanic Rick Gibson went above expectations by taking me on a test drive after normal close of business to assure me (and himself) that the problem was solved. Thanks guys!

Ti
Review №51

Service is TOP of the line! Effecient and quick. Robert my Service Advisor was my Angel!! He was so professional, and courteous and informed me of everything my vehicle needed and what was covered. I never felt haggled or taken advantage of. I will be purchasing my future vehicle from Heritage Honda.

Wi
Review №52

EXCELLENT customer service! Friendly phone staff. Friendly, knowledgable, and professional service technician. Had an appt to drop my car off on Monday afternoon to have repair done on Tuesday. Left the car at noon on Monday and received a call at 5 pm the same day saying my car was ready! What more can you ask for???

Ki
Review №53

Great customer service,they are very professional and will exceed your expectations!next car I purchase I will go there.

Jo
Review №54

If you own a Honda and want to keep your car running as long as possible, take your Honda here. The service advisors and technicians are top notch. It might be expensive to fix your car but it is a whole lot better than having to buy a new car.

Be
Review №55

I want to give Steven a big thank you for reaching out to me about my current situation with my car and making things happen. Sometimes things happen and we dont understand why but good people like Steven really makes a difference.I really appreciate the help and your caring no matter how I felt.Sometime just the little things in life goes along way and makes a huge difference.Steven thanks for making sure my car got fixed and being there and understanding what I was going through. just a misunderstanding Ill definitely be back. Thanks Steven and Honda Service appreciate you guys.5-5-27-2021Thanks Bill and Steven forgetting me in my wife said the car rides like its new appreciate the help and the 5star service.

al
Review №56

This was the best experience. Erin and Constantinos (hope i spelled that right) are the best! thanks guys. love my new car.

M
Review №57

I have purchased many cars over the years from many dealerships but I feel the need to write this review because of the outstanding customer service and overall experience my wife and I had here at Heritage Honda of Parkville. Dallas was our salesman and he was great. My wife arrived first and he welcomed her and got the process started by getting her car appraised. He listened to what she wanted and didnt try to push anything extra. When I arrived he got me up to speed on where we were in the process so far and then proceeded to listen to what we were looking for exactly.I must emphasize again that Dallas listened to what we wanted. He took everything in that I told him and he got us a car that matched my exact needs from color to price and everything in between. Dallas also did a wonderful job of talking and listening to both me and my wife. He never ignored either of us and payed attention to us both. It was quite refreshing to have a sales person that listens to the customer needs instead of pushing what they think the customer should get.Dallas is by far the best sales consultant I have ever had when purchasing a car and I want to thank him for all his help, he should consider being a trainer.I also need to compliment Michael in the Finance department. What a refreshing character. After a long day of work and then a long evening looking at cars to end the day with Michael was great. In my experience the Finance people are usually pretty dry and matter of fact when it comes to presenting the numbers and signing all the documents. Michael really livened up the end of a long day and made all the paperwork stuff kind of fun and entertaining. Thank you to Michael for staying late and helping the keep us entertained while also being very professional and getting all the paperwork completed.For anyone looking for a new or used car I would highly recommend Dallas as your sales guy and then ask if Michael can do your paperwork. You wont be disappointed.

Am
Review №58

I bought a Honda Ridgeline here in October 2020. Troy was the sales person and he was very patient with me and although he was fairly new to the dealership, he was knowledgeable.I went for my first service appointment yesterday and Dora was my service agent. There were multiple cars waiting for drop off and Dora was taking control over the situation. She was very efficient and it was clear that she had been doing this for a long time. Everyone that I have spoken to in person and on the phone has been very friendly and helpful and I am so appreciative of that.

lo
Review №59

I came in there after two unpleasant experiences at other dealerships and was treated with respect and very well taken care of and ended up finding something I wanted. My sales person Jonathan Solovey was very helpful during the process of looking for something I wanted. I would recommend asking for him as your sales rep if you plan on going there.

As
Review №60

Not a nice place to shop a Car. Offered price was more than the Market price.Staff was good but they were asking too much.

Re
Review №61

We purchased Honda care with a new car and when it comes to get service the Honda care “does not exist.”We try to follow up and are told- we we will send you paperwork and they never follow up. This is the most unprofessional dealership. Please do not support this dealership- it will save from feeling disappointed. Horrible customer service! If I could give less stars than one I would.

Jo
Review №62

The service is excellent, just a few minutes the service is complete 👌 friendly staff

De
Review №63

Overall services was excellent and done in a timely fashion only concern would be when you spending thousands to get ya car repaired you should receive a loaner not go rent a car more money being kick out but just my thoughts but hey who am I

Ma
Review №64

I have been dealing with Heritage Honda since 1994 for both Sales and Service. Just recently (Memorial Day), I traded in, and bought a new Honda 2021 CRV. The Sales team was excellent. Hats off to Dallas Ware and Mitchell Giller for going above and beyond to make this buying experience exemplary. As expected, Honda Parkville Sales came through on both the trade-in & new vehicle price. They really will work tirelessly to get you the best deal they can. The Service team has been excellent over the years for any vehicle I have had. Ill be going back there for the next one. You should too.

Tm
Review №65

Great staff really helped us pick the right vehicle and got us into it

Mi
Review №66

Took my car in here a little while ago and they actually got it done before they promised it. They were very friendly and very efficient.

Pa
Review №67

Love my vehicle...went to get my second key programed and my tags put on . Waited 1 hour and felt like, if I hadnt questioned if my vehicle was done I would have been.sitting longer. The service department was not working together, a little unorganized.

Sh
Review №68

Great place! Mohammad was super helpful and I recommend him for anyone looking for a hassle free car buying experience. Doug the finance manager was a wonderful man as well. They will take care of you!

Ja
Review №69

Excellent service! Mr. Edward Jones was professional and friendly. Thank you! I would always recommend this dealership to everyone. Janice

Ph
Review №70

Worse communication within a company I’ve ever seen. Went in to look at a vehicle and was waiting on a call back for my finance information. Got no call back, disconnected 6 times in one day due to them “transferring me to the right person” and the. Promptly sent to voicemail everytime. I would never do business here if my life depended on it, also witnessing my friend buy a vehicle this company will lie to your face about the deals they can actually do and will actually do them for a lot less when you’re about to walk out their door. Extremely dishonest

G
Review №71

Troy and Todd were amazing dealer and finance people super helpful did everything they could to help me they took very good care of my needs I would strongly recommend this place and ask her Troy and Todd I always drove past this place since I was a kid and now I know why I strongly recommend buying a car from these people

Te
Review №72

Excellent customer service from Mitch to resolve an issue!

Am
Review №73

I am searching options in Honda between CR V and Accord Hybrid from 8-10 days and connected to multiple dealerships near around. During this shortage time mostly dealers are taking benefits of current situations and selling cars on over prices except 2-3 dealers. Heritage Honda is one of them who are still offering better price comparatively to others dealers. We didnt had any deal but I am giving this review based on the my current market search experience.

Ch
Review №74

We had an awesome experience with Travis, Jason and our financial advisor, think it was Konstatine maybe. We were treated with the utmost respect and they were willing to work with us financially to meet our needs and get us in the car we went there to buy. Would definitely recommend to friends and family.

Ju
Review №75

The staff at Heritage Honda Parkville were professional, friendly and helpful. A ‘no pressure’, stream-lined and pleasant buying experience. Buy your next new Honda here. Thank you to Gary, Erin and Constantine!

Wi
Review №76

I’ve had several car buying experiences with Gary Burlage and he is hands down the most knowledgeable, customer- focused, and personable vehicle salesman I have ever had the the pleasure of dealing with. You will leave satisfied and excited. Be smart, choose Gary to help you with your new car.

Ra
Review №77

Everyone at this dealer was incredible! They listened to what I wanted, had the car ready to go before I arrived, worked with me to get financing and answer any and all questions I had and they did it with a smile. I felt so welcome and relaxed. It was the best car buying experience I have ever had. No one was pushy and they made it clear they just wanted me to be happy and they wanted to help me get the car I was looking for. Love this dealership!!The men I worked with were:Salesman: Cesar CastilloFinance Manager? (Sorry, Im not sure): OzFinance Manager: ToddFloor Managers: Jason, JustinThese men are the dream team, I strongly recommend you work with all of them, Thank you all for everything!

Ky
Review №78

So i went to get work done and ended up trading in my car and getting a brand new 2021 honda accord. Gary and Mike definitely worked with me to get me where I needed to be as far as monthly payments and etc. all in all it was an awesome experience. Thank you guys again!!!!

A
Review №79

Dora provided me with excellent customer service!! She explained what repairs my vehicle needed and my price reasonable, too!

De
Review №80

Excellent advisor I worked with. Gave me the confidence I was being treated fairly. Provide me with enough information that I understood what was going on with my vehicle.

Lu
Review №81

I have had nothing but positive experiences at this location. From sales to service, everyone is welcoming, friendly, and provide great customer service. Wayyyyy better than the owings mills location.

Sa
Review №82

Ms Charlotte was amazing and super accommodating.

Sa
Review №83

We just purchased a 2021 Honda CRV from Heritage. Excellent customer service! They found the car we wanted thanks to Mitchell Giller. As soon as we entered the building we were greeted and taken care of. Jason was extremely helpful and knowledgeable. He was very thorough Michael helped us with the financing process with no problems at all .Don walked us through every aspect of the car and how everything worked. Highly recommend Heritage The staff is wonderful!! We will be back

St
Review №84

I have had a great experience with Heritage Honda Parkville. From buying there to service, the staff is knowledgeable and easy to work with. They gave me a very fair price on my trade and a great price on my Insight. About 10 months later, I took it in for service on a recall and the experience was just as good as when I worked with sales. They got me scheduled quickly and the repair was done that day. I would absolutely recommend this car dealer.

As
Review №85

Customer service reps are rude. Theres maybe One or two good ones. The only time u get anywhere is by talking to the cashiers (former) or service managers. Ths location is the worst.

Ca
Review №86

First time in Heritage Honda Parkville. My advisor was Erin L. They was very polite and helpful. I felt comfortable and knowing that my car is in good hands. I made appointment to just to get my oil change. Also they saw other issues that need to be done and kept me up to date. Everything got done in a hour and forty-five minutes. I will definitely will recommend others who own Honda to go to this location. Thank you!

Je
Review №87

I always come back to Heritage Honda in Parkville.....prices are reasonable.....people are friendly.....I have confidence in them....they also try to get the work according to your schedule!

Ca
Review №88

Mark is the best advisor ever. He listens to your car issues and goes above and beyond to provide excellent customer service.

Ki
Review №89

Everything done and in a timely manner. While I waited

Ro
Review №90

Erin Lober was phenomenal she really looked out for me emphasized with my situation i cannot wait to book my next appointment with her! So kind beyond the best service experience I’ve ever had with my Honda!

Wi
Review №91

I was in surfing for a new car. I was reference by a friend from New Jersey. I contact Parkville I am interesting to buy civic. They emailed me the “reduced price” to $16,484 and I was like perfect! (It was too good) and I asked them to make an appointment and I called them and ask what I need to bring since I will pay it off by checkbook and I made a offer for $17,500 and Erin said it’s reasonable offers!!! I asked them I need the final price so I can prepare for it and out of blue they emailed me that the final price almost to $25K. They said I am not active military, recent graduate student. I was so confused. My planning has ruined, I asked my boss to switch shift so I can have a day to buy a car now I gonna lose a day at work because of this.I won’t forgive you, Erin Roche. After I told you it’s too much. You gave me a cold shoulder. Shame on you.Update (1/7/2021) - The Honda respond to everybody else comment but avoid me? Guilty as charged!

An
Review №92

The people here are kind hearted, everybody speaks to you. They treat you like youre special person to them. Dora Norman, Service Advisor is an exceptionally kind people person. I trust Dora, shes smart and will not deceive you. Dora is the only reason why I travel from far away to get my car serviced at this location. Dora, makes me feel like Im leaving my car with my best friend.Actually, I believe all the Service Advisors are very honest people...but Dora is the Diamond!The culture at Heritage Honda is one of honesty to the customer at all times. On my recent visit I met the Service Manager, he personally listened to my concerns and took prompt action to address my concerns. I was totally amazed that he did that. I was even more amazed that he was waiting for me upon my arrival after I had left a voicemessage. To me this was Gold Diamond Service. What more can you ask for then to have leadership involved to help resolve your issues.How can you go wrong when you have all these incredible people working together to provide excellent service and customer experience.I recommend that people in the Baltimore area should use Heritage Honda Service Dept and stop dealing with these 2nd rate auto shops. Heritage Honda is a Grade A Service Shop. Dora Norman as your service advisor. Shes honest, friendly, knowledgeable and kind.She makes you feel like family and shes not trying to get over on you.

do
Review №93

In desperate need of a new car..found Heritage Honda! Was warmly welcomed by Jason at the front desk, then experienced the friendly consultative selling of Mckenzie !Todd in Finance did a great job too.Love my 2018 Civic EX..Will highly recommend heritage Honda to all my friends !! Thanks everybody for making a difficult decision so easy !!Keep up the good work!!

Ja
Review №94

If I could leave 0 stars I would. I would definitely recommend finding another dealership if you like even just basic customer service. I have been trying to get in touch with their service department since Monday July 12th (4 days ago at the time of this review). Ive called 4 times, left 2 messages, and tried to have them call me back twice through the online portal. I even had one person say she was personally going to email the service manager to have them reach back out to me. I have zero return calls from all of this. This is by far the worst experience Ive had with trying to get service done on my car. It has completely soured my experience on this dealership as a whole.

Ja
Review №95

Pretty good as dealerships go. The service department is great and makes up for the weak sales end. Sales makes promises that they dont follow up on. The service department has fair prices and does a good job following up.

Sa
Review №96

AMAZING!!!!!!!!!!!!!!!!!!! I had the pleasure to deal with Charlotte & Oz who provided me with first class service! Not to mention-the entire Heritage team was super friendly and professional. The whole process was smooth, quick and they go the extra mile to make sure everything works out to your satisfaction. Their pricing is very competitive with none of that BS you get from other dealerships. I always choose Heritage for all my automotive needs. Honda is known for their reliability, value and long list of awards- go there today and see for yourself! Also, very clean and sanitary following all the government and CDC guidelines. Charlotte & Oz, Thanks again!

Gr
Review №97

Sells dented and scratched used cars, overpriced, sales person somewhat rude, appeared distracted by a customer.

Je
Review №98

Cesar made our car buying experience so pleasant and smooth! He was not pushy at all. Very down to earth and easy to talk to. Thank you so much, Cesar!

A
Review №99

We had a Honda Fit that had been sitting for 2 years in a storage locker. Ed and his team got it up and running great, facilitated the state inspection, and did everything it needed. Greatcommunication and service!

Va
Review №100

I had an amazing experience!! I was handled professionally and with care, i came in knowing what i want and left with exactly that. Nothing but the best❤️

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  • Address:9213 Harford Rd, Parkville, MD 21234, United States
  • Site:http://heritagehondabaltimore.com/?y_source=1_MzgzNjQ3Ni03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 877-366-2776
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:Closed
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–6PM
From the business
  • Identifies as veteran-led:Yes
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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