Our salesman, Kelly H, was phenomenal, offering excellent and thorough follow through and and a very satisfying buying experience. The entire process with Axelrod from my online inquiry, to text communication and on to my in-person test drive and the video call with my husband in which Kelly joined in, answering all questions and pointing out features, was top notch. The finance process with Jaimie was almost enjoyable. She was a pro and made the process go quickly while addressing any questions that we had along the way.

I had the pleasure of dealing with Mr. Brett Leek and Brandon Leek. They were truly great. They explained every detail as we went along. The line of communication was open and I was kept advised of what was happening. They had to find the car I wanted and they did. I personally had never purchased a car before. I was nervous but the Leeks made me feel comfortable and well informed.

Axelrod Buick GMC is a great place to purchase a vehicle. Steve Cseke is a great salesman and is not pushy. The financing team is very knowledgeable as was as Steve. If you are in need of a used or new vehicle visit Axelrod Buick GMC at 6603 Brookpark Rd, Parma Oh make sure you ask for STEVE CSEKE!

Love working with Steve! Returning customer. The excellence of the service team is what has brought me there for years, but working with Steve has been easier than I could ever hope for

I took my 2021 GMC Acadia in for routine service. They performed the service in a timely manner and at a reasonable price. While I was there I asked about a parking brake issue and they were able to handle the problem through an existing service bulletin. So overall, I was very satisfied with my visit and would recommend Axelrod Buick GMC to my family and friends.

Bret & Brandon were very friendly and helpful as we searched for a replacement for our Chevy Equinox. We felt we got a good deal and hope we have found a dealership we can stay with in the future. The entire process went smoothly.

Hadnt bought a car in 15 years. Chad and everyone at the dealership made it an awesome experience. Love my GMC Acadia!!! Will definitely go back for next vehicle.

Chad was great, very personable and real which is not how dealerships and management want salesman to act. Chad made the deal flow pretty quick and easy so I could show up, sign and leave which is how I do my car deals! Chad definitely deserves some praise for his effort and commitment to the deal getting done, thanks Chad!

All staff and so friendly and make me feel very comfortable

Not pushy at all. Went above and beyond to fix a few things I needed. Adjusted some numbers to fit a warranty and gap into my payment. Very happy. I will be back to give you guys my business as long as this continues. I love my new truck

I recently purchase a 2021 Acadia. My sells man Tom Reppucci aka Squid was very pleasant and patient with me and my family. He was very upfront and did not hide anything or over promised. He was honest and took the time to offer many options. I was not pressure to buy at the moment of visit. He was not disappointed one bit when I told him I was considering other vehicles before making a final decision. Ultimately my experience with Axelrod was the best and decided on an Acadia. If you looking for a no pressure buying experience on an America made vehicle. I highly recommend Axelrod.

I just have to say that Tom Shaffer was amazing to work with. My husband and I really enjoyed him and would be back and recommend people to him in a second. He made it super easy and quick. Thank you!

I did not have an appointment for service I had a nail in my tire and drove to the dealership they told me they were very busy but would look at the vehicle in a few minutes. I went into the waiting room a few minutes later was told I needed a new tire I approved the cost and within a half hour or so was back on the road also with my car washed. I cannot say enough about this dealership never have I experienced such A1 service anywhere else. Loved my experience with Axelrod

This is the first car I have purchased from them. I enjoyed a no hassle experience.The service center is equally impressive.

Had a tire blow out, needed immediate replacement since supposed to leave town on a tri the next day. Called dealer service, told nothing available for 3 weeks. Then called parts to determine they had the tires in stock, they transfered me to the service manager who worked me in the next day and everything was taken care of. Thats the kind of service you expect from the dealer who sold you the car and values you as a customer. Thanks for your support!

Axelrod is the place to go for new and pre owned. I have been followingJamie Yates for years, wherever he go I’ll follow when I want a new carIt’s almost like family there, and I enjoyed buying my car from axelrod. Jut got my Terrain (GMC) from there and I love it…

We drove over an hour to shop for a specific vehicle. Unfortunately this vehicle had been loaned out. However, we were greeted by a very personable sales person, Kelly, who listened to what we were looking for. He sat down with us to get information and search for a similar vehicle. Together with Kelly and Mitchell (the store operator, I believe), we test drove a similar vehicle, then managed to find another that matched closer our wants and needs. Ultimately, they didnt stop their efforts until this vehicle was brought to the lot for us to drive home. We have bought many vehicles throughout the years. This was the first time we didnt feel uncomfortable or pressured. They were actually listening to us. The atmosphere was friendly and comfortable. It was more like talking with friends than dealing with strangers or sales people.

Always treated with friendliness and respect. Feel completely confident that I and my vehicle is kept safe through their professional and thorough care.

The service agent was professional, your customer service representative are engaging and personable. I have always had a wonderful experience with this department.

Everything was great, greeted at the door, paperwork all set, vehicle was ready to go customer service was excellent.

Very pleasant experience. Salesman Steve was Great, not pushy. 👍 Very informative 👏Went over a lot of things about the vehicle.Over all great experience so far. Thank you so much.

No issue with the dealership however this is the second oil change I had done. Just an oil change and the first time took an hour and this time took over an hour. I think the wait is ridiculous. Especially for just an oil change. That would be the only reason I wouldnt be going back. Customers dont have that kind of time for something that shouldnt take that long in the first place.

Its a car dealer, what can you say ?In my experience, despite a $32K pre-approval USPS letter from Capital One Online Auto Financing, they refused to reveal down-payment, or interest rates/terms via e-mail, text, or telephone, even after I spent hours researching a pair of available vehicles from their miniscule inventory, and arranging insurance coverage quotes, all online.Sorry, but with COVID-Delta running rampant, the last place I want to spend a couple of hours is your office/showroom !

I would like to thank GMC axelrod for there great customer service

Service was prompt.people were courtesyIm satisfied

Awesome staff. Made the buy very easy.

Everyone at the dealership is friendly. Service dept goes above and beyond every time I have work completed. They are professional and make sure I’m completely satisfied before I leave. I will come back again and again.

Its all about the service! Axelrod Buick GMC service department does a great job keeping my 2017 Yukon running like new. Axelrod Buick GMCs service department, led by service manager Ryan Prosinski, bend over backwards to accommodate their customers needs. Thanks for working with me Ryan.

I shop online for all my vehicles. Axelrod GMC exceeded all my expectations. Mitchell was very responsive and to all my question. I live 1.5 hrs away so when I arrived everything was ready and McCoy took very good care of us. I was very impressed with the finance managers efficiency with all the paperwork. I would highly recommend this dealer!!

The whole experience was great. Our sales consultant, McKoy Kendrick, was amazing. We found a scratch, but expected that since it was a used vehicle, and he took it upon himself to get it buffed out before we picked up the car without us even asking to fix it. His goal was to make sure I was happy. He went above and beyond to take care of things. The credit manager, Susie Axelrod Woodward was very knowledgeable about extended warranty packages and wasnt pushy at all. The entire staff we dealt with was friendly and professional and I would 100% recommend them to any of my friends and family looking for a new or used car. Thank you for a great buying experience.

Everything was easy and straight forward. They provided me with a great car, at a great price, with great service. There were no surprises at delivery, and everything was exactly as promised. I am very happy with this car buying experience.

Tom was informative and helpful. He made it clear he warned our business but was (thankfully) not pushy. And we had fun!

Working with Michael Hadley was a quick and easy-going process in buying my first brand new car (2021 Buick Encore GX)!! He assisted my boyfriend when he bought a car in April 2019 and I knew I wanted to go back and give Axelrod Buick GMC more service. Michael was very helpful towards my needs and informative about everything I wanted and needed to know. The friendliness of the Axelrod staff is impressive and the laid back environment made a lasting impression. I highly recommend giving Michael at Axelrod the opportunity to provide you with a new or used car if youre in search for one.

They really listen to what the customer is saying. Dorothy Kusek got it 100% correct in her notes about the problem with a lack of refrigerant in my air conditioning. She even captured that the driver’s side was the worst with lack of cold air. She is a keeper!

The Service is Awesome and the employees are kind and thorough.

I started off in a position that every time I went to another place to buy a vehicle it was sold before I got there. This was not the case with Axelrod. When I said i was coming the vehicle was clean and ready for a test drive. Sales and Managers took their time to explain everything to me and help me thru the process. I had a unique one that required certain approvals for discount and plans of action were made to help the process and let me drive home in my brand new truck. I even got to meet the owner Mitch Axelrod who even assured me things would be taken care of. Truly a great experience all the way around. I have already told many friends about this location to come for their needs.

Both Brandon and Brett were amazing. They helped all my car dreams come true while staying within my budget. They went above and beyond to make sure I was getting what I wanted and that I was taken care of

I want to thank Tom Reppucci for handling our truck and getting it serviced while we were out of town

Everyone was great! From the receptionist, sales, finance, and Mitchel Axelrod.

I’m just not happy. I’m already upset that I had a safety issue with a brand new vehicle. But when I pick up my truck there was grease spot on the entrance, floor mat has a grease footprint. The assist handle has grease spots as well as the steering wheel !!! What happened to putting paper floor mats down. Overall I’m not happy the my truck or the dealer.

I drove 60 miles to buy a car from them this morning and had a great experience. Fast, smooth, efficient, and most important NO GAMES! Steve Cseke was my salesman, what a nice guy. I would purchase from them again.

We bought a 2021 GMC Terrain and had a very positive experience. Our sales rep, Zachary Nakonieczny, was very knowledgeable and friendly. We will be back for our next car!

I started my search online. I was contacted by the dealer after requesting some more information. I dealt with Tom Shaffer, and he was excellent. Tom worked to see that I qualified for every discount available. They had the car in stock and we worked the entire deal via email and phone. I showed up at the dealership later the same day and was greeted by Tom. The whole process was very professional and efficient. I was in and out of the dealership in less than 90 minutes.

Greatest! I had to come from Vegas to the right people to get a car didnt just run my credit for nothing.

This is my 3rd lease with Mark Taylor and Axelrod. He always finds what the car I want at the price I’m looking for and the process is fast and easy. Thanks Mark!

I was not satisfied with GM or the dealership. GM did not back their product. Axelrod took too long to long to get me my car back. The overall process was frustrating, slow, and try to place the blame on me. GM has a poor quality engine is the issue and they did not adequately acknowledge their responsibility. BTW - my other GM vehicle with less than 30,000 miles also has an engine issue. GM has an engine quality issue. I was a life long customer of GM. I will not buy another GM in my lifetime based on this experience. I can live with the quality issue - I cant accept the fact they did not own up to the issue and fix it. I will not support an organization that does not stand up to their challenges.

Bought new car from here nice sales staff and service department is great as well thank you

Great Service, but your website needs some work . I have used it many times to schedule service but after many trys I could not schedule my service. I had to call and talk to a service agent and the day and time I wanted was not available. I told her the internet shows it was available but apparently its not correct. I also asked about other times but none were available even though your website showed they were.

We worked with Mark to get my daughter a Buick. And he was more than willing to help my mom. Staff is always polite and helpful.

Already Come here for all my car service needs, was having oil change, tire rotation, and brakes done, but was having an issue I mentioned about, and was able to get that serviced as well, was very pleased and I think that took care of the problem so far so good! Everyone there is awesome! Alexerod is the best! Thank you so much Axelrod!

Tim took care of me and was very efficient and caring to my needs and concerns. He went above and beyond to keep me posted on updates from warranty company and the communication was just amazing!! Tim Kubow was amazing!!!

Had two vehicles in for service recently. One for service bulletin and other to fix sensors and wheel alignment. The alignment was done incorrectly twice. Went to tire shop and they got it perfect. Returned with printout and received refund for alignment. Overall Axelrod did a good job.

Quick, painless, no hard selling, polite, courteous.

Husband went there to get a key made for his truck. Quick and curtious associate. Had it programmed on no time. Thank you

I love this Axlerod car dealership place. Very nice place. Super fancy and ridiculously spotless clean. I was treated very well and they are all very professional at what they do. I bought my vehicle here and also have them install new running boards on my 2015 GMC Acadia as seen in the pictures. Totally professionals at their job and very affordable too. This will always be my place to go to when getting a new or a certified used vehicle and I truly recommend it to everyone looking for a car, including my family and friends. The salesman Mr Mark is a great man who took care of everything from start to finish and very fast and Mr Tom from finance helped us every step of the way. I definitely recommend this place to everyone, the best dealer in Cleveland, OH! Trust me, I’ve been to few.

Awesome experience!Recommended my salesman Tom Schaffer to my daughter, who went back the very next day and purchased a vehicle!!Great guy!!!!

Took my Encore GX in for its first oil change & tire rotation. The wait wasnt too bad, but someone in the service department got oil/grease on my floormat. They took it to detail to be cleaned (looks like they tried to brush it out) but it is still stained. I have never been to a dealership that didnt put down paper to protect the floormats when servicing the vehicle.

The Service Department is outstanding! Tim, the Service Advisor who took care of me; Paula, the Cashier; and, Ryan Prosinski, the Service Department Manager, go above-and-beyond in treating me like a member of the family. The Axelrod Buick GMC Service Department is the best around, and I have no need to get my Terrain serviced anywhere else!

The service was excellent and the staff is very friendly and professional and go over and beyond to make the customer comfortable you are differently a plus👍

As far as Dealerships go it stacked right up there with the rest. Steve Cseke was very accomadating though.

As luck would have it, my appointment was on one of those days when, if something could go wrong...it went wrong!! The day began at 8:30am. There for a tire replacement. 15 minutes in, and the machine needed to put the tire on the rim broke! Repair tech was unable to get there for a few hours, but I was able to get a ride home. Later that day, the same machine broke again!! Finally, by about 4:30, I got a call from Tim that my car was ready. They were clearly frazzled by the events of the day, but were still pleasant and apologetic for the delay. Best of all, I was in and out pretty quickly and made it to my dinner reservation at 5:00 with 2 minutes to spare!!

Everyone was extremely helpful and friendly and courteous. They make you feel like family. I would recommend Axelrod to my family and friends.

Mitch and his staff are great from sales to service,they really take care of you

I worked with Steve Cseke, he was very polite, helpful and courteous, answered all our questions and followed up immediately by text, email and phone. When my wife and I arrived at the dealership he made us comfortable and had all the paperwork ready, very good experience.

Great dealer. 2nd purchase

Great customer service! The process was very smooth!

Tom Shaffer was great. He explained things when i had questions. He wasnt pushy he made sure i was comfortable. This was the easiest buying process. Excellent salesman.

Working with Ryan in service was a pleasure, very thorough and knowledgeable. Vehicle promised on time.

Kudos to Ryan Prosinski who went above and beyond my expectations for my concerns and needs thanks again great job Axelrod From the service techs all the way to the cashier

Trustworthy business highly recommend them stop in and see Brandon for your next vehicle he will take real good care of you. The whole Axelrod facility is outstanding. My Daughter loves her new car.

Very courteous and attentive.

Very pleased! Came in early on a Saturday and was driving off the lot in the car I wanted! Jim was great!

The service team at Axelrod was as helpful as the sales team. My issue was taken care of quickly and I wasnt waiting like I have at other dealerships.

My salesman chat was not pushy Took a while to get together with him I did not live close to the dealership But we E mailed back-and-forth and everything worked out just fine very good salesman would buy from him again

Was there about a week ago for a recall. Dropped car off 1st thing in the morning and got a call in the afternoon saying the car wouldnt be done. They did give me a rental saying that it would be ready the following day. Called the next day towards end of workday to be told they took my car somewhere else and wouldnt be able to get it back because they had no one to get it. Never was given notice or update during the entire process nor did I give permission to take my car anywhere other than dealership. On the 3rd day I called just to be transferred a few times to have no one pick up or give me answers. I left message for service manager to call me back (its been over a week no call). Called back again demanded not to be transferred and wanted to know where my car is. It was ready but no one decided to call me to come get my car. 3 days I sat without my car seats to for my kids that was left in my car so I couldnt go anywhere. Finally got up to dealership to get my car back and of course service already went home. Spoke to a separate manager who said would follow-up and get me some answers since Im still not sure what caused my car to be transferred somewhere else to be repaired. But you would think that was enough to deal with! When I went into my car sitting in my console was a half drunken water bottle! Wont wash a car because you wont to keep us safe by having the least amount of people and hands on our cars but someone driving my car with their refreshment that they leave behind is better! I have lost respect and trust for this service department. Cant wait till after the holidays so I can look into trading my car back to Chevrolet brand where service department never gave me this hassle.

Contacted Brandon who was quick to give me app form to fill out. I filled it out and sent it and let them know. Also sent images of my trade in via text message to Brandon. Never got a response. Told them I wished to do this ASAP the next day (Friday) so I could go up Saturday and buy.Never heard from them again. Sent multiple messages via text and email and never heard anything. Credit is outstanding and would have been no issue getting the vehicle from them had they just did even the bare minimum of there job.Guess I should have seen it coming when he didn’t even say goodbye over the phone 1st time we talked, just said okay and hung up on me. Their loss.

What a great experience shopping at Axelrod GMC. Bryan Schuerger and Jerry hit it out of the park. I cant thank you enough for working with me and getting the vehicle I wanted. You have made me a very happy customer and I will definitely recommend you to all my friends and family. I appreciate all the hard work you did to get me to the price I was comfortable at. After the bad experiences I had at other dealers, you made me feel comfortable and did not give up on helping me get into the Terrain I was interested in. Thank you again!!

Definitely super disappointed in the customer service I get when I have issues with my vehicle that I purchased for Axelrod . Also more disappointed in the service department for never being honest and never fixing the issues I’ve have with the Certified truck that I purchased. .Of course when my warranty is lifted and I have the same issues . Axelrod wants to do the job correctly now and quote me almost $1,000 to fix it. When this should’ve been handle correctly the first time.I would like management to reach out to me ASAP reguarding my issues with my truck since day 1 I purchased it . Thank you

Great customer service and a fast service department

The staff was awesome, they talk to you like friends. Telling you stores of there lives. Making you feel comfortable. They are quick with the process of buying a car, and they also make sure you get what you want or better. I would recommend Axelrod to everyone.

Who knew I could have so much fun spending money? The experience with Axelrod beginning with a phone conversation had with Brandon to the very last ‘ Thank-You ‘ given to Mark on site at the dealership was easy, comfortable, met with patience, and just superb. It would be my idea of an Exemplary dealership. And having the incredible salesman Mark on my side, and your side when you visit Axelrod, it is a sure BET with extremely GREAT ODDS that you may find yourself having fun spending money too! The pun is my homage to Mark.

Staff is polite friendly.

Overall great experience. Felt like a family member. Team listened to my needs and were great to work and communicate with.

Just moved up from Georgia and this will be our dealership from now on. I’ve never experienced such an honest and transparent sales team. Michael and Mitchell were awesome. They listened to what we wanted and didn’t waste our time by trying to push me Into a payment I didn’t want. everything was fast and easy going once we decided what vehicle we wanted to move forward with. if you’re wanting a hassle free, fun and honest car buying experience, I highly recommend the Axelrod family. it truly doesn’t get better than this. Very knowledgeable on the vehicles and the female detailer did a great job on our new Terrain!

The Axlerod team is professional, personable and made the purchasing of my new car a seamless experience.

Very clean dealership. Sevices my truck fast and with quality.

Dorothy from parts department was amazing,She made the whole experience delightful, arranged a loaner for me and processed the repair on my 2018 Terrain

Very Professional and Courteous! My 7:30 appointment was on time. The work was completed in a timely manner. Kudos to Management!

Jim was very helpful in the leasing process. All the employees were helpful and very friendly! I am in love with my new GMC Terrain

I’ve always had great service and good product. Wonderful company to deal with

Tom Squid Repucci was our sales professional. I would highly recommend! Made our buying experience great.

Its always a pleasure, everyone is very helpful. Highly recommended

The service department went above and beyond to service my vehicle. I am very satisfied with the service received.

Weve been looking for a GMC Sierra for a couple months. We have been to so many dealerships, some with terrible customer service and some with average. As soon as we stepped out of our vehicle we were greeted, not in an overbearing way and kindly asked if we needed help. We did. We knew exactly what we were looking for and the amount we wanted to spend. Every detail was explained to us down to the last penny. They are in search of the color we like and expect to have it within a week. I honestly must say this is by far the best experience weve had in all myyears of buying cars. In fact, I dont think we will ever go anywhere else. Its worth the drive for us. And the price was right!

This is the second vehicle Ive leased with Axelrod. The end of lease preparations went smoothly and the salesman I worked with, Michael Hadley, was friendly, attentive and knowledgeable. He did everything he could to convince me to remain a customer of this dealership and put me in the car that I was most interested in driving. It was a very pleasant experience.

Came in, picked up vehicle and left. Tim was great through the entire process. Will do all of my business here in the future.

Truly an exceptional experience. I worked in the retail automotive field for over 20 years and have never felt more like part of the family. I cant wait until Im ready for another purchase! Thanks to the entire team!!

Awesome hassle free deal on our car, great salespeople and staff, definitely recommend this dealer.

I have no idea how this place has such high reviews. I’m sure they are all paid for or maybe they delete the negative reviews. If you want to get lied to and strung around, then little steve the snakey salesperson is who you need to see!! He’ll tell you one number and say it’s final, then when you’re about to sign they will add additional fees. Additional fees are fine, but don’t tell customers a number is final until the number is final. I questioned their numbers and little steve immediately got furious and cursed me out. That’s never happened to me before! Little baby steve must have a really hard life and I feel pretty sorry for him. These people are not classy or professional at all, and I’m pretty sure they’re having financial trouble. I wouldn’t be surprised if this location goes out of business in the next 12-18 months.

Great experience throughout the whole process! Definitely recommend Axelrod for a new vehicle purchase and will buy again.