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Herold Family Automotive and Tire
8916 Day Dr, Parma, OH 44129, United States
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Herold Family Automotive and Tire
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Sa
Review №1

Herolds Family Automotive is THE BEST place to go to for all your auto needs.They are honest, friendly, courteous and very accommodating to you. You can even get a free loaner car while yours is being fixed. I have been going to Herolds for many years and will never go anywhere else.! They are the best of the best!!! I give them 5 ⭐⭐⭐⭐⭐.

G
Review №2

Herolds Family Auto is the most honest and knowledgable car repair shop around. We have four cars and I would never take them anywhere else. They are so caring and always stand behind their work. They follow up with you after the repair to make sure you are satisfied. Cant say enough GREAT things about Herolds!!

Al
Review №3

Such wonderful people! Went out of their way and beyond to take care of me! Really helped me out and got me going again! Definitely recommending everyone I know there! Thank you guys so much!

Ch
Review №4

I’ve bounced around from auto repair / maintenance locations for years and years. I finally found a location that truly is like family. They are professional and courteous and they want the best for their customers. They will repair what it necessary, recommend additional repairs and they are always honest and up front. Their value and commitment is 2nd to none. If something doesn’t need repairs, they won’t repair it and will advise the customer accordingly. Also, they will send a detailed analysis as well as pictures of the vehicle so that you can see what they see. Quite simply, this is the best auto repair shop I’ve dealt with and will continue to going forward.I heard of this location from my neighbor and I wanted to continue to spread the positive word about Harold’s Family Automotive. Highly recommended.

Ma
Review №5

I have taken my car for service at Herold Family Automotive & Tire a few times and I already feel like Ive developed a great relationship with the staff. Personally, I get very nervous when faced with any kind of car repair because I dont feel like I know what Im talking about and it seems to always be so expensive. Keith, and everyone at Herold Family Auto have made it a priority to speak to me about my car in a way that I can understand. It empowers me to feel confident about making maintenance decisions. And even when I still feel in over my head, Keith has even talked with my dad on the phone. It is such a relief to know that while they are a business, they are on my side, too.Their pricing is fair and reasonable, too. When I took my car in for its 100,000 mile tune up, the offered a few different payment options which allowed me to take a deep breath and not worry about which bill I was going to pay late in order to get my car fixed.I love that I found a place I can trust, and its just another benefit that they are a family operation. In these (and any) economic times, Im proud to support a local family business. They make me feel like part of the family so I will be supporting them any way I can.10/10, highly recommend.

Ti
Review №6

Best price and warranty around. Very friendly and professional. They make you feel you are important and part of their family.

Al
Review №7

I took our aging backup car for an inspection to make sure it was roadworthy for a weekend trip. I had been taking my cars to a trusted mechanic over the past few years (shout out to Miller Auto in Mentor!), but since moving to the west side, I had to find a replacement. Based on my experience so far, I would recommend trying them outMy customer service rep was personable and knowledgeable, and they have a lot of the niceties more commonly associated with large dealership service departments: online booking, text message alerts, loaner car available, decent waiting room.They sent me a link to an inspection report that included all the findings, along with photos of potential areas of concern. For example, they sent decent photos of the condition of the struts, and some corrosion on the oil pan. They recommended a workaround for an issue to help keep me on the road and stillness save me a lot of money since the car is not worth putting a whole lot into.

Mi
Review №8

Reasonable prices, very accurate and letting you know what needs to be done immediately. Just overall fair and seems to be trustworthy..

Ro
Review №9

Best deals on tires and very professional. They let me use a loaner car while they worked on my truck. I will be back!

Er
Review №10

Service representative who scheduled my appointment was polite and attentive, and straightforward about everything from start to finish, what they could and couldnt do, potential costs, and kept me posted about what was needed and when it would be done. After not so great service from other automotive centers this was a breathe of fresh air, they even had a loaner car available until mine was done. Id go back and recommend them.

Ji
Review №11

The best deal on tires around. Found other problems with my truck but were not pushy about having the work done.Very knowledgeable and friendly staff, especially Pam. Definitely will be a return customer.

De
Review №12

They are very professional, carring and their mechanics are certified.The service Is great. They have a loner car if you need one or theyll drop you off and return to pick you up. They every leave you candy 🍬 after the work is finished. I highly recommend Harolds.

er
Review №13

This place is the best. Ive been there for numerous repairs from brakes, oxygen sensors, tires etc. and their prices are always fair, the service is great and they have loaner cars available if needed. They are my go to auto repair shop in Medina.

Am
Review №14

Herold Family Auto staff was able to get me in for an appointment in a timely manner once I noticed my check engine came on. Within just a few hours of taking a look at it, I received a call with the results from the diagnostic testing with all the information I needed for the repair. They ordered the part, in which they said it would arrive within a half an hour from our phone call.My appointment was for 7:30am & I was able to pick my car up around 4pm. My daily errands weren’t interrupted as I was given a loner vehicle while mine was being serviced.I’ve always been skeptical about going to smaller auto shops & usually preferred to stay in the dealership, but I can say I have found my new mechanic & trust coming back to HFA if my vehicle needs further assistance/work.

Ji
Review №15

My first experience with Herold Family Automotive was fantastic. The staff is friendly, the price was fair and the certified mechanics seem to really know their stuff. Hopefully, I wont have any vehicle issues anytime soon, but if I do Ill definitely be using Harolds Family Automotive in Parma Ohio. Thank you again for the great service.

J.
Review №16

Jeff and his Brother are really very good mechanics and are very honest in their dealings. They have worked on my entire families cars and they have never done anything I didnt ask to have done. I have worked in automotive before but they explain everything they did and they are very thorough, if you dont need it they dont do it but if you need something that you werent aware of they let you know before they do anything. This is the only place I have work on my cars because I know I can trust Jeff to do it right plus he is only a call away and is always willing to talk to you.

Jo
Review №17

I really enjoy taking my car to heralds family auto. The mechanics are always pleasant the front desk representative is friendly as well. Ive never had any issues on my car repairs. The family business is honest and are very thorough. This place is awesome for car repairs. Please check them out

Be
Review №18

Amazing service with great value!! Not even the service at the manufacturers dealership has such efficient and personable service. Friendly and kind staff that are very helpful. The car was very well taken care of and they even provided a loaner. I love how even though it is a family-owned shop, their technology use was top notch. I got a proper status report on the car with photos of inspection findings sent right to my phone. The car was ready sooner than anticipated too. They left a nice little “thank you” gift in the car and did a follow-up call to make sure everything was good. They are family-owned and make you feel like family. They definitely exceeded my expectations and I will recommend them to everyone.

jo
Review №19

Ridiculous. I set up an online appt.for an oil change 2 days in advanced. I get a call on that morning stating that there are no lifts available to perform an oil change. And that all oil changes are done during the morning hours. So my appointment was canceled for me, got no apology and the next available was two days. Unacceptable. That’s not how you treat customers. I will take my business elsewhere.

La
Review №20

This was my first time here. Had such a great experience !!! Got to use one of their loaner cars which helped me out so much!!! I will never go anywhere else for car repairs!

Da
Review №21

They were kind, efficient and informative. I would go back.

Sh
Review №22

I love Herolds, its a little expensive but you get what you pay for plus their fair and honest and my car always stay running superbly. Pam and Keith will have your back!! This family knows about cars. Also, you can get a loaner car while yours is getting worked on.

Ca
Review №23

Couldn’t ask for a better experience! Friendly staff and upfront estimate of costs so no surprises. Appreciated the follow up the next day. I highly recommend Herold Family Auto and will use them again !!

Ca
Review №24

I regularly get my oil change here, and their work matches their prices.They are a hard working location that understands what their doing and what can be done in the future.

Di
Review №25

I needed my car fixed up before heading home on break. Several other med students use this dealership and are incredibly happy with the service. From the moment you walk in you can tell it’s a family operated business. They’re great at prioritizing the services that need to be done, with your safety and the safety of other drivers at the center. They have great technology, photographing and texting you the problems they see. It’s your job to determine what you would like to do. They have great deals running and try to minimize the hurt while trying to run their business. I couldn’t suggest an automotive repair group more.

Mi
Review №26

Super friendly, down to earth and relatable. With no loaner car available, they still gave me a ride home. Was able to pay for services over the phone, and pick my vehicle up after closing. External lock boxes available for getting your vehicle after closing hours. Provided same-day service. Followed up the next day to make sure everything was satisfactory and I was happy.

El
Review №27

They were so helpful & professional with quotes, loaner vehicle, done when they said it would be and a good price!We definitely will be using their services again!

me
Review №28

Personalized service which you do not get at a chain: Jeff followed up with work done. That interaction with customers builds up overtime, I can see a lot of customers are regulars from my wait time at the shop. I will definitely recommend this place to others.

Er
Review №29

Always professional and courteous. Recommended to all for automotive repairs and service.

wi
Review №30

Professionalism and customer service skills are top notched! When I called to get info on the services I needed.They provided details and exact cost for each service which were very reasonable. They are awesome and it was a pleasure doing business with them!

Br
Review №31

My alternator went bad and was a crazy hard installation and they took care of it with no issues. I was also surprised at how fast and easy they made the process. I would definitely recommend Herold Family Auto to anybody.

ka
Review №32

After getting my car back Ive concluded this is a great place to get auto repairs. I was treated well by the staff and firmly believe the owner didnt get to where he is now by being dishonest so go here if youve read this review and need any auto repairs. I am a DIY kind of person with auto repairs but needed new tires and an alignment because I changed out my tie rod ends and other suspension parts. They got new tires and an alignment done on my car for the best price thats why I chose them and they are also a quality repair shop. They also did it within 4 days of calling so it all adds up to a true 5 star review.

Ti
Review №33

I have found my family’s forever car mechanic shop, lol . I will not go anywhere else .This company is a small family business and you get the hospitality and care you would expect . I’ve never received such detailed and honest car service before . You get a detailed breakdown of everything in bad condition, warning, and good condition including pictures sent to you phone for viewing . Keith is especially helpful it’s like you are talking to a friend on the phone. Excellent payment options for all. This is a company with integrity and passion. Thank you !Xoxo, The Hill family

Co
Review №34

Local outfit. Super friendly, they remember you each time you’re there. Fair pricing and honest work. Highly recommend

St
Review №35

The staff was friendly and didn’t try to upsell or sneakily charge anything else. The work was done at the time they said it would be. This is a top notch business and I will be going back.

Mo
Review №36

Always awesome, super friendly. Always willing to go the extra mile to get you safely on the road!

Ri
Review №37

I could have gone to any of a dozen big name companies or my auto dealer for service, but given the opportunity I would rather support a local small business. Herold Family Automotive and Tire is just that - a small, family business. They are friendly and courteous and their technicians are certified.

Ch
Review №38

Great job on getting my tires, ordered ahead of time & ready for my scheduled service date. The price for the tires I wanted where better then other places. I got my car back the same day as was requested. Will definitely be back for a scheduled service or unscheduled if the case may be (crosses fingers).

Ro
Review №39

Took a tire there that had 1 nail in it. Tire was off the car already, just needed a plug. Is was $32!!!!!! As if the $26 for the 10 minute repair job wasnt enough, they charged us $4 for the tiny rubber plug. These guys are a RIP OFF. I went to a tire shop up the street and got a decent used tire installed and balanced for $25.

Da
Review №40

Very professional and friendly.they even provided me with a loaner car for that day. They are fantastic there. I will be taking my car to them from now on for any problems I have. Thank you for the great service.

Vi
Review №41

This is best service we have ever received for our vehicle. Thank you Herold family! In particular, thank you, Keith!

Ch
Review №42

From start to finish, my experience at Herold was amazing. Staff was friendly and went above and beyond to get me the tires I needed. They were also great with how fast they completed the tire change. Will definitely use them again for other services. Highly recommend them!!!

wy
Review №43

They were really honest and upfront about everything. Told me the costs of they could or could not save my calipers, and they did saving me almost 300 bucks. Everyone I dealt with there were nice,and attentive and I will absolutely be going here for my car work from now.

De
Review №44

Great service once again, suspension trouble was covered under warranty so they suggested I take it to the dealership rather than charge to fix it. Stand up people all around. Very impressed and happy.

Ad
Review №45

Very professional service, Brandi was suuper nice and very helpful at the front desk and then Keith was awesome. He went through every detail with me and explained the process. Will definitely recommend to anyone. Herold Family its a # 1 in my book . Thank you !!!!

Mi
Review №46

The overall experience with Herold Family Automotive was great i would highly recommend using them for your next Automotive repair

De
Review №47

Ive been going to Harolds family Automotive for how about 3 or 4 years now, always get great service.

Em
Review №48

Always friendly, and have had great service everytime! They had my car ready when they promised. They dont pressure you into getting service and gave me honest answers to all my questions. Ill definitely go back.

He
Review №49

They took really good care of my vehicle. I will keep taking my vehicle to them. I highly recommend them to anyone who needs work done on there car. They do great work.

Na
Review №50

IF ONLY THERE WAS A ZERO STAR OPTION! took my car in at 10am for an oil change. i called all a few hours later and hey said its next in line. 40 minutes later they said the same thing. I call again at 2pm and was told it will be done at 3:30-4!! they said theyre working on it in between other appointments. i have NEVER waited this long for a simple oil change even if the shop is packed. you will NEVER EVER catch me at this place again. Absolutely ridiculous!

TA
Review №51

HEROLD FAMILY AUTOMOTIVE STAFF WAS VERY PROFESSIONAL, FRIENDLY, EFFICIENT!! THEY GAVEEE ME A LOANER UNTIL MY VEHICLE WAS FINISHED. THEY FINISHED MY REPAIRS A DAY EARLY!!! 5 STARZZZZZZ!!! I DEFINITELY RECOMMEND IF YOU NEED ANY REPAIRS CHECK THEM OUT!!!!

Sh
Review №52

Jeffrey was great! Great work at affordable pricing! New customer for life!

Pa
Review №53

They got me in the next day and fixed it the same day I dropped it off. They gave me a loaner car so I wasnt stranded and were able to save the calipers, which saved me hundreds of dollars, rather than charging for something that didnt need to be replaced. They were polite and professional, even called me the next day to thank me for my business. I would definitely use them again.

Di
Review №54

I was able to have my brake lines replaced without having an appointment! It was such a comfort to know that competent staff were doing the work. They explained everything and were kind and friendly. I appreciate their service and expertise!

Bi
Review №55

Family, friendly, excellent work, clean shop & honest! A1!

ma
Review №56

So friendly and professional. They were quick and efficient.

Di
Review №57

It was my first time using Herold Family Automotive and Tire. The service was excellent as well as very professional and friendly. I will most definitely use their services again.

Ma
Review №58

On Monday April 12th I walked into Harold’s Family Automotive for the first time. The young lady at the desk was waiting on someone, the phone rang and yet she still took the time to wave and acknowledge me. I asked for a quote on tires, she was very helpful. I left and said I would be in touch with her. I called her back the next day, Tuesday. Tires were ordered on Wednesday and by Thursday I had tires put on and other work done to my car. They even gave me a loaner car to use that day. When I picked up my car there was a little bag of candy on the seat which was a very sweet surprise. 😁 Thank you to Brandy, Matt, Jeff and whoever else helped with the repairs to my car and were a part in making this a great experience for me. Harolds’s is a very warm, welcoming place and I will definitely be back. I Highly recommend them.

Jo
Review №59

The best auto repair shop in town. The staff are very knowledgeable and will let you know what parts need fixing and what can wait.

Ma
Review №60

This shop is extremely professional and very reliable! I took my car there for the first time on Friday, and Keith was very helpful and informational as well as completely honest and transparent with everything! The prices are fair, and they even let me borrow a loaner car while they worked on mine over the weekend FOR FREE! They are a fantastic place and I will continue to come back to them for any car needs. Thank you all!

Jo
Review №61

This place is amazing! They performed all work on time and at the prices quotes that were more than reasonable. They even left a goodie bag in the car as a thank you, a free keychain and they always call or text me the next day to make sure my service was great and that everything with my vehicle is doing well after the visit. I’ll be coming here for all of my car maintenance needs. Thanks guys, you’re the best!

Da
Review №62

Place was great polite and kind people from desk to mechanic. They even called to make sure my car was running alright will be returning.

Ma
Review №63

Who likes taking their car in for repair? Nobody does. But what matters most is how you feel when your car is fixed right the first time and youre smiling when you leave. Jeff, Jay and Roger are the best! They make you feel like you are important to them. Purchase the car repair coupon book. Well worth it!

Ni
Review №64

I took my car to Herold Family Automotive to get headlights installed. Not only were they upfront about the cost, they were honest and transparent about how much work would go into the installation. While I was there they gave me a great price on tires, which I desperately needed. Not only is it a family owned and run business, but they made me feel like family too. I will continue to use them for all my car repair and maintenance needs.

Ev
Review №65

That was an accident on the 2 stars honestly... And I wasnt in your shop. I actually live across the street. So I called to ask about putting a tire that I already have onto my rim. And the women that answered the phone was very nice and helpful. I honestly didnt mean to put two stars. I didnt come to your shop because your price was around $30 and I previously talked to two other tire shops in Cleveland and their charge was $10. Besides the price difference I had a great experience with your staff and she was very helpful... I apologize if accidentally putting two start effected u in a negative way.

Ka
Review №66

This was my first time using Herold’s and the quality of work was great. Very friendly and professional. I would highly recommend them.

Ke
Review №67

From the friendly, upbeat appointment confirmation phone call with Brandy, to the knowledgeable, helpful service information provided by Keith–I couldnt be happier with giving my business to Herold Family Automotive. Not only was the customer service wonderful, they also inspected my 2015 Infiniti Q50S top to bottom and provided transparent service recommendations that were then completed extremely fast. Really impressive operation–this local, family-owned business deserves 5/5 stars and more!

Fr
Review №68

After growing tired of dealerships taking up to 2 weeks to get an appointment for an oil change, I gave Herold Family Automotive a call. I got an appointment right away at a time that worked well with my work schedule. Jeff (the Owner) and his staff were very friendly and a pleasure to be with. At one point, I was taken into the garage to be shown a suspension part that would need to be replaced. There was no pressure to have the repair made immediately, they just wanted me to be aware of it. Overall, my visit to Herold Family Automotive was a refreshing experience. Ill be going back, and I would recommend Jeff and his staff to take care of your automotive needs.

PL
Review №69

Highly recommend quality work and the staff goes above and beyond to make sure you are satisfied great people will be back

Ca
Review №70

Truly one of the best out there. They care about you and offer excellent service and pricing.

Tw
Review №71

I walked in for tire service and was able to get service that day. Staff was very knowledgeable and courteous. I Was offered loaner car or a ride home will my car was being serviced. And also they called after services rendered to f/u to make sure we was satisfied with service and not having any issues.

ca
Review №72

Very nice people to service you

Ga
Review №73

Excellent service! Had an emergency and they were able to help me right away. Kept me informed as they were working on my car. My husband will be taking his car in for maintenance there now too! I definitely recommend them!!

Kr
Review №74

I was a first time customer and I will be back! The service was great and the price was affordable!! The checked in with me the day after as well just to make sure everything was still running great!

Li
Review №75

Great service. Friendly. The only complaint was no communication when the truck was started, after dropping it off at 730a and wasnt worked on until after 1p and only foumd that out because i called them. Was told i would get texts and photos, i received nothing

Lu
Review №76

Weve been area residents for going on 15 years now and have been dealing exclusively with Harold Family Automotive for all of our car repair needs. When you find a business that is as professional, honest, and priced right as Harold Family Automotive theres no need to go anywhere else. I highly recommend.

Ro
Review №77

Exceptional work on time and great value

An
Review №78

Always professional and kind. Wonderful service.

El
Review №79

I called and asked for a BALL PARK estimate for a certain part... I understand that theres a lot involved and it could be other things plus labor costs and etc, but the way the mechanic spoke to me was INCREDIBLY unprofessional and condescending. Telling me rudely its like calling a doctor and saying my arm hurts and expecting a diagnosis and who told you it was that? I just cant believe the way I was spoken to and the tone that was used. He could have just said its too difficult to tell or something simple if he didnt want to give me an answer instead of what he did. I decided to not go with this shop due to it already exceeding the reputation of speaking to women condescendingly. I was only asking for, if the crank seal DID need replaced and only the crank seal, what would the ball park estimate be.... The front desk girl was sweet and patient though, I will say that....

As
Review №80

I called in a panic the morning of. They were able to get me in that day. They sent an online report of their findings. They called me within 10 minutes of sending the report and explained everything in detail. They gave me a realistic expectation or time and cost on that phone call. They far exceeded my expectations by having my car done the same afternoon in less time. Everyone there was so friendly and helpful. We will be returning in the future.

Ch
Review №81

Always worry about bringing your car into a Automotive dealer? This shop is the place to bring your vehicle. Family owned for over 30 yrs. They treat every customer like family. They get you in and out in a timely manner. Very honest and take the time to explain and show you what problems your car is having.. Thank you

Wi
Review №82

Told me my brakes were ok after Toyota dealership said that they were bad. Flushed brake and cooling system fluids. Cleaned throttle. I appreciate their honesty. Will be using in the future.

Lu
Review №83

I was upset with with my bill at first, owner contacted me HIMSELF & completely fixed the situation for me, awesome down to earth owner and great quality repair done fast ✅

Ju
Review №84

Went in for brake work. Fantastic job all around. They actually quote labor high so you dont get called with extra fees and more often then not they come down in price! Will be back definitely!

St
Review №85

Very professional and knowledgeable. I will continue to take my cars to Herold Automotive in the future.Update:Actually I would think twice about this place. They just lost all my future business. Check engine light on a couple days later for another problem. Their overhead must be expensive and the customer definitely pays for it.

Ra
Review №86

Love the Family atmosphere. Staff is awesome, price are competitive.. got tires for my wifes SUV and my F150... stop in. See for your self...

Pe
Review №87

The service I received was outstanding. I just popped up on them on Monday needing a wheel alignment and new backup lights. They helped me with both items in record time; gave me a loaner car (no cost) and I think the price was very good. My nephew who is a motor-head thought it was good and he goes there all the time for his auto needs. Thank you very much for everything!! Great folks and very friendsly also!

Jo
Review №88

I went here and the service I received was fair. I would definitely go back to them before I buy my next car.

Ja
Review №89

Amazing service, super accommodating and was able to get my 21 year old truck driving like new again!

Ta
Review №90

Herold Family Automotive and Tire is a fabulous and caring shop. Their professionalism is outstanding! The quality of service and product is incredible. They made a point to call me the next day to ensure that I was happy with everything and that my car was working as expected. Herold Family Automotive and Tire went above and beyond my expectations, I would recommend them and will definitely return for future automotive repairs.

Ry
Review №91

Air Conditioning was working just fine before the oil change and now it does not work anymore

Ma
Review №92

First I want to extend my gratitude and many thanks to Keith and his whole crew. I brought my 2004 4Runner in for what appeared to be a reaccuring alignment and wheel balance issue...according too (2) other local auto shops. After 5 weeks of taking my vehicle to these shops without any satisfaction I went to Harolds Family auto. They put my truck on the lift and showed me exactly what was wrong. I agreed to have the work done. They provided a loner car for the weekend at the cost of returning the vehicle with the same amount of fuel as I recirved it. Highly recommend anyone in need of a professional, supportive, and (Honest) auto repair to visit Harolds Family Automotive and Tire. MattnCLE

Ti
Review №93

They are very excellent repairs than I thought

Ca
Review №94

Took my car in for the first time and could not be more pleased. The diagnostic check they do is awesome to keep the customer informed about current and future repairs. They send you a report with pictures so you can physically see the problem. The loaner vehicle helped me out because I could not get my car due to my work hours. The service was awesome and the constant follow ups to make sure the job was done right shows how much they care about their business. Would recommend to anyone.

Ro
Review №95

Had a very nice experience dealing with Herold Family Automotive. I initially called to inquire about getting a 90K service for my vehicle and found out quickly that this place is different in a good way. I spoke to Jeff and he let me know he wanted to get the car in because even though youre supposed to have such and such checked, thered be no need replacing things if they really didnt need to. I really like the fact that they send you the inspection report with pictures so you can see for yourself versus taking someones word for it if you have little knowledge about vehicles. I also like the fact that theyll let you know about the priorities of work thats needed for your vehicle and set up a timeline as to when you can get certain things done. Everybody at the shop was incredibly nice and I received a phone call and text after the work was done asking was I satisfied with the work and thanking me for giving them business. Now its never a good thing when you spend two weeks pay in a span of thirty seconds, but I felt the price was fair and I would not have any issues going back to get future work done.

Ph
Review №96

Ive used many auto shops in my time & I always dread the visits. This time was different. I found them online & read great reviews so i booked my appointment. 5 Star service from beginning to end. All the ataff was highly attentive and friendly. Keith did my intake process. I work in healthcare & I felt like my car was going through auto doctor triage ! LOL. He was very thorough & made notes. Shortly after, I received a text with a full report on my vehicle- pictures included. My car was in bad shape and needed a lot of repairs. Some i was aware of and others that were discovered upon examination. He was aware that I did not intend to keep the vehicle long. Therefore I was not looking to spend a lot. Only enough to make the vehicle safe. So, when I called he listed all the things in order of importance and made his suggestions. J was offered a FREE loaner vehicle. Which as we all know not having our vehicle and trying to rely on others is a major inconvenience. I had never been to a shop that was not dealership that has this benefit. I called them once more to tell them i would not be in to pick it up at the time I originally agreed upon because I did not have a ride w a car seat for my son. I told them I would be taking the bus and be there soon. They set me up to have Brandi pick my son and I up! She grabbed his carseat and was at my house in no time. She was a lovely girl. Professional and genuine. I enjoyed chatting with her on the way to the shop. The loaner was clean and rode lovely. My car was repaired a day ahead of schedule. They left a little candy bag in my car and gave my son his own. I even had a cool keychain put on my key rings. The following day i received a follow-up text from Jeff asking how my car was running and if I was satisfied. I rarely write reviews but this one was well-deserved. I will return & recommend!

To
Review №97

Wonderful job done! Service technician was very knowledgeable. Fair price. Will be back again for any service work needed.

ja
Review №98

From my first phone call with Brandy to the check in, a day after my repairs were done, I received awesome customer service from everyone. Not to mention, the work performed was quality and timely. Brandy was awesome and happens to be very knowledgeable, being my first contact over the phone, that was a plus. Jeff was super nice and up front on what was needed. He was very reassuring to me. He was very upfront with the work and timeline I had for future work. I felt very confident that I made the right choice to come to Harold Family Auto. Mike was also very nice and very helpful to, keeping in contact with me on the status of my repairs was an added bonus.The takeaway that I got is awesome service, a shop I trust for future repairs and convience since I literally live around the corner. I was greeted with a smile and I felt welcomed as soon as I came in the door. And just to mention, Im an African American man living in Parma but Im proud to call it home for me and my kids. Its people like Jeff and the staff at Harolds that remind me I made a great choice moving here a year ago after leaving California. Thank you to everyone at Harolds for being AWESOME! You have a long term customer!!!! If I could have gave 10 stars, I would have.

Do
Review №99

Friendly and courteous staff. Great value for what was done and quick turnaround. Good pricing.

Mi
Review №100

Great service that wont up sell you on extra cost.

Information
24 Photos
100 Comments
4.9 Rating
  • Address:8916 Day Dr, Parma, OH 44129, United States
  • Site:http://heroldfamilyautoparma.com/
  • Phone:+1 440-845-8879
Categories
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Diesel engine repair service
  • Mechanic
  • Oil change service
  • Tire shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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