It’s been a wonderful shopping experience here, so many lovely piece to choose from! salesman John was so informative and gone out of his way to help us. All the other staff are friendly too.

The merchandise I have bought from Patagonia is the best. However, the main n reason I buy from them is their political views. Thank you for not supporting a fundraiser by Jackson Hole Mountain Resort raising money for QANON people like Marjorie Taylor Green. THANK YOU!! You have great products but more importantly, you have a GREAT HEART!!!!

They didn’t have the item I was looking for in stock but the friendly staff searched the back just in case then ended up helping me order online to get what I needed (you get free 2-day shipping to you if you order in the store!). Have to reiterate that the staff was very kind and informative!

I got a duffle bag I have been wanting for years!!! Patagonia! Can’t wait to travel with it!

Please update your hours. Drove all this way because site said it was open only to get there and find that it’s not open until later. Very annoying.

WOW!!! What a pleasure to stop by this Patagonia store today and to get help from Miguel here!My old R1 hoody that lasted me the better part of a decade (RIP as you get recycled for another garment) had a zipper lining that was coming undone so I grabbed a reservation for a repair request (grab one online for these COVID times) and arrived this morning.Miguel here expertly informed me of every option I had available for a repair, but also kindly let me know that with all the wear that my R1 had I could get a replacement in store. (thanks to Patagonia’s Iron Clad warranty!)So, instead of an 18-week repair turnaround, (COVID times) I walked out with a new hoody in hand to last me the next decade to come! He took the time to help me find the best 1-for-1 exchange and I couldn’t be happier!Thanks so much for your warmth and expertise, Miguel!!!

Great products, great customer service, and a lot of stuff to buy!

This is a great company, they make an effort to ethically source the material used in their products through fair trade and environmentally friendly methods. The staff in this particular store are friendly and helpful. The only downside is the pricing but you get what you pay for, high quality, ethical products.

I cant book an appointment to shop or to make return a week out. No one picks up the phone. VM is full. So you might as well be closed. I can eat in a Resturant now, but I cant even shop. Im all for being C-19 careful, wearing a mask and washing hands, but this is impossible. Just close the store. Frustrating.

This location keeps the front door LOCKED during business hours and force you to be let out by employees - in violation of fire code. DANGEROUS

Whats with the hours? Impossible to shop. Why would I spend so much effort to buy this stuff for 25% markup compared to unnamed online retailers. Very disappointing these sports stores are just not serving their customers.

Patagonia sells premium outdoors clothes. Its good quality and the price reflects it. If you want something somewhat similar but at a lower cost check out Eddie Bauer.

Figured I should finally leave a review for this shop (Patagonia is a stand up company but this review applies to this particular location).Having come into the store numerous times over the years, the sales reps here have been quite a pleasure to deal with. They extend a helping hand in a friendly, professional, and kind manner. Im not sure how a location can have so many genuinely caring people employed! Props, Pasadena Patagonia!

Only get in here occasionally, but always find what Im looking for (my husband is picky). I could get it online but I enjoy going in the store. In Old Town Pasadena, where parking is at a premium, they have a smallparking lot on the west side of the store.

Went in yesterday to talk gear, specifically a jacket and base layer considerations for my daughter going to Michigan for school. The employees were exceptionally generous with their time and information, specifically one employee (i am sorry not to have gotten his name). He wrote down every jacket to consider, base layers, etc. My 50 mile trip into Pasadena was well worth the educational experience received. I will be back! Thanks again Patagonia!

The employees: Emily, Jen, and Doug are fantastic! They all provided me with an exceptional customer service experience. I had been searching for the right jacket (for comfort, style, and versatility) for a while and was debating on colors. Each of the provided me with support and took an interest in me and my purchase. Their personal touch and interest was what gave coming into a brick and mortar store special in comparison shopping online. 5 stars for each of these employees. Give them a raise! Thanks for being so friendly and warm and for representing such an incredible, environmentally defending company!

A total great store, excellent store, even had a class on native plants in the evening! They have a great stuff and affordable as well.

Horrible experience sales associate was extremely rude...didnt honor 100%satisfaction guarantee I was shorted $159 from my return. Would not allow an exchange. Patagonia has really gone downhill in Customer Service and quality. Unforatante i have been wearing Patagonia for over 20 years to hike, climb and ski. I will no longer wear Patagonia with pride or enjoyment. Its a shame.

I didnt go to this store. But Old Towne Pasadena is amazing. So, wear your walking shoes, park your car or take the train. Shop, done and have dessert at the Pie Hole. Apple pie with a scoop of vanilla ice cream is tasty 😋

I’ve always been a huge fan of Patagonia in general but this store just sealed the deal for me.  It’s so clean and organized and they did a fantastic job at hiring the sales staff.  They are all very passionate about the outdoors and are extremely knowledgeable.  They helped me

Very nice store. The Asian girl employee can be rude. Ive been to many Patagonia stores and for the most part the majority of employees are very friendly and helpful. But Patagonias gear is the best and they stand behind their products 100% and theyre always looking out to defend mother nature.

Great brand. Love what they make and do. Glad to support them. Friendly and helpful staff. They have a discount section in the back so sometimes you can find some good deals back there.

Employees are friendly and helpful. Products are high quality, which is reflected in their prices.

Love Patagonia, their clothes are made of sustainable material and they last forever, look out for their specials and also this store does actives every month

Super awesome! Everyone seem happy to help.

Good selection of style wear. Poorer selection of technical attire. The people are friendly and helpful, and that makes up for it.

Friendly and helpful staff! Public bathroom right around the corner lol

Very great quality merchandise. The gentleman that helped us was very friendly and knowledgeable his name was Gary He helped my husband and i to pick the exact doen jackets to keep us warm in chicago.

Brand with a great sustainability philosophy, very nice store (awarded renovation work), cool products and events (movie The true cost, + Q&A), and friendly staff. All of that make an outstanding place to shop at.

Well organized store. Super friendly staff that were very helpful.

Great location with wonderful staff that show great customer service

Friendly, helpful staff and great offers! You can really feel the companys spirit in these stores and you can tell that youre buying something sustainable and of high quality.

So appreciate the CONSCIOUSNESS of this organization. The Joshua tree wildflower presentation was fab

Visually amazing, great overall feeling when you first walk in and real tea and items. Serious tea drinkers should check this place out

The parking sucks but otherwise really cool store! Me likes it lots

The store is very organized and clean. Always feel welcoming whenever I walk in there!

I LOVE this company and location. Its such a great spot in Old Town Pasadena and they always have such nice and helpful employees.

Very good quality of clothes. A company with good standars of sustainability

Great store, with Eco friendly products, if you get on the manager email list,you get invites to all kinds of kewl events, like jazz concert in store or prevention on Living Legally in Tiny House in LA, which I an attending right now and this is the picture I posted.

Well laid out merchandise, friendly staff but....too expensive. I can get the same gear for half the price anywhere else.

If you like your coats spendy and puffy you come to here. Staff are knowledgeable and friendly. Lots of clothing selections. Check the discounted selections in the back.

Support California based companies.

Great store! Staff is always very helpful!

Good selection of unique styles, just makes me wish I had more money to spend on all this.

Great jackets and gear.

Awesome store. Helpful and very knowledgeable staff.

Friendly service, good selection.

It is a Patagonia store, but also tied into the local climbing and outdoor community in a very real way.

They closed the store earlier than their posted set time.

Very nice service and I love the clothing!! I spent more than expected tho 😬

Great store. No parking for free.

Friendly, helpful staff, and a great selection!

Excellent store, even had a class on native plants in the evening!

Products are great, but customer service is hit or miss depending on sales associate. Cyndee was combative for no reason, was curt, and unfriendly.

Nice stuff but pricey

Very helpful staff and beautiful clothes

Good selection.

Simply the best. Ask for Sam.

I basically only wear Patagonia gear.

Love the clothes!

There is no better clothing company than crazy shirts. Patagonia styles are not interesting or mod. Bought nothing...moving on.

Way too expensive!

Outlet is nice.

Awesome 👍

Good

Great customer service

Overpriced and self absorbed

Very friendly staff

Convenient

Awesome

Very friendly attention. They have a wide assortment of merchandise.

It closes at 8pm. A must visit if you are a Patagonia fan. However, they are sold at regular prices, and discount items are either too small or too large for Koreans. The store has a lot of customers and the store is well organized. Its about 30,000 to 50,000 won cheaper than the Korean store, so if you visit, lets buy a pair of Patagonia clothes. tip! The hat is half the price of Korea.

The clothes are expensive and comfortable to wear!

Well