Every time i call to acquire parts im immediately put on hold for an hour without even being checked back on....to me that says you dont care about your customers

They dont need your business. They ignore you while youre standing there, obviously before others, completely ignore you. Go somewhere else.

Great service! In and out

Avoid the young guy in there. Hes got a horrible attitude. Had it not been for him, I would have given 5 stars. The rest of the staff are knowledgeable and helpful.

Its ok services but more then often youll be ignored by the people behind the counter when they clearly see you waiting in line while they are just there

Wow stay away from this place. Paid for oil filters I needed immediately. I paid for them 1 minute before they closed and they said they would leave them outside as i was only about 7 minutes away. I show up when there are still employee trucks here and no filters. I go back around the corner to see if the trucks are still here and they are gone. If you arent going to do something just be honest. I wont ever do business here again.

Overpriced. But better than driving to the next nearest town. And they know that. Dont recommend coming in on Fridays. Seem to be seriously understaffed.

On hold for twenty minutes. Yall just lost a sale.

Great staff. First part didnt work right so he kept trying until he found the one that did. In my experience most places wont do that. If the one the computer shows isnt right they just shrug their shoulders and say sorry we dont have it. Not this place.

Very helpful got exactly what I needed thank you

Was busy, waiting line for a counter salesperson but with 7 people working the counter the wait was nothing. Showed a picture of the part I needed, salesman got the part, fast transaction and I was out of there. Kudos!

Fast, friendly & you get just what your looking for 👍👍

The service was slow there was a long line and not enough staff . But the parts were good quality and the employees were very knowledgeable

Staff very nice. Good selection. Found what I needed easily.

Very good selection and not so expensive given tyat tyey are in Pecos

Large selection of parts and tools, very knowledgeable staff, thanks yall

Only game in town, rude, lack communication. Indifferent is a good start. For the hundreds of thousands I have spent there I regret every penny. Unfortunately they cannot be wvoidedif you are in the West Texas service industry

This place does their job great costumer service

They always have what I need. Even hard to get stuff

Like every Napa good people and they got your parts.

There napa they can order anything you need next day

Maybe should hire people that know what they are doing. Almost a week to get one shock for a pretty common vehicle

Poor phone service theyve had me on hold for over an hour and hung and redialed and was put on hold again for another hour. Called again this time got to at least tell him that I was put on hold for 2 hours, didnt say anything just put me on hold again.

I like the atmosphere when I go to Napa an get parts for work rudy,an jr,Joe, chava,Louie all the staff are very help full when it comes down to it

Service is slow, but it is understandable knowing that is the only napa store in town.

Good and friendly staff.. Although I did not find what I was looking for..

GOOD AND GREAT PRIZES. AND GOOD FAST SERVICE

Great folks to do business with.

Helpful staff get you what you need and on the road again

Slow as hell, and believe most of them dont have a clue of what a part is unless its in hand.

Best at auto zone NAPA WAY TOO PRICEY

Worst Napa ever been in everything is on back order, O,rileys is much better

Reasonable prices, outstanding service.

The parts are good but the people are slow

Great people. Great service.

Great help. A little pricey

Long lines long wait they need more help

The employees are always working their way through a long line of customers and always get what I need that day or as fast as they can get it.

They have all the parts you need

Fast service and knowledgeable cashiers.

Good service a lil slow

They r slow and do not stock enough items

Waited in line about 20 minutes to get what I needed and when I got to the car I noticed the part was wrong. Went back inside, had to wait in line again, and when I got to the register of the same person that sold me the item, I was told by him that he was closing out and I had to wait for someone else. Had to wait in line again. Will never go in that store again.

Need more space inside

Friendly people and try to help you with what ever you need

The ladies here know their business.

Good customer service and well organized

Long line very busy place 5 guys working the counter out of there with my parts in no time

Trying to improve despite the oil rush

Great, I got what I needed

Good quality parts and tools

Fast and knowalgeable.

Great people great service

Worst auto parts ever takes a long time to get waited on and never get the right parts

Slow service, and isually you leave empty hands.

Great service, a lot of tools

Good people

Great service

Great service and people

No counter help waited for the only parts guy to help one person for more than 25 minutes there were another 10 to 12 people behind me at least 6 walked out

Mario was good help

Good tools.

U gotta wait yr brain out

Very slow and service sucks

Poor service.

It has a fair selection of lubes, parts, and tools.

Very helpful staff

Have what you need

Great personnel!

Rude.

Too expensive

Need people w

No good

Good Guys, Good Service!

Poor customer service

Helpful

Slow service

Parts too costly

It okay

Out of stock

Overpriced

Very good treatment to customers

You get everything to repair your troka (trailer)

They took good care of me very well

Quite a variety

See and frendly people

Well

Good service thanks