Very fast service Got everything I need and everything taken care of would definitely go back

Got off of work at 6 went home changed to get to Verizon store by 630 to do an upgrade. 2 ladies and 4 customers including me waiting. They finish with one and now helping a customer open a line and trying to help the other customer fix his phone by putting it on the charger (why they aren’t technical support). One asks what I’m there for and I tell her an upgrade as I’m looking for a phone. She’s says ok. I guess she might have been training but looked like they were flirting more with the customer while the other guy just sat there starting at his phone being charged. They finish with the one starting the line after an hour and ask me what phone I was looking to upgrade too and they tell me it’s out of stock they have to order it. An hour sitting there to tell me they don’t have the phone I want. Worst store In west Texas hands down.

It is a very good experience, to go in a place and be able to ask questions and get a good answer. The people are very friendly and professional. Thank y’all for helping me get a phone and the plan that best fit me.

She did a good job at getting me going. Good Thing, I remembered my password cause service would of been a downward spiral.They saved me money I had to give 375.46 .My first bill will be 401.23 so its better than any other phone service. My new phone is smaller than a payphone but the Billy is bigger than Bill gates and gates two phone

Service was as quick as it could be. Very nice and professional young lady.

My experience at this store was very positive. The employees were knowledgeable and competent, as well as very friendly. The only thing that was lacking was the variety of choices. However, this was the least time consuming experience at a Verizon store ever. I congratulate these young women for making this a pleasant experience.

My experience here at Verizon was the best Service any one can ask for. All 3 girls Gloria,Kimberly and Jiselle were very helpful and was patient with me and my husband. If y’all want a phone come to Verizon in Pecos Tx.

Am very happy and satisfied with the service and the lady that help me she knew what she was doing plus very friendly and willing to help THANK YOU

Kimberly helped me when I got to the store. She was very friendly and polite. She was also very helpful when it came to assisting me in which phone was best for me

The staff at the store is very professional and proficient, expediting the and making my visit a very positive one.

Jiselle was a Great help and helped get me started with my new phone. Even though the phone was a touch expensive and my old phone was turning off by itself, She was very professional and knowledgeable. Never had another person at that store as good as She. May God bless. Her.

Yalls need to put someone bilingual unless you wanna pay my husband next time hes translating 🙄 incompetence at its finest. Some in and out thing became an almost half damn hour thing. Get your business straight.

The girls in there are ALWAYS most hospitable when you arrive. They are courteous, funny, and professional. Then if they are available to do so at the time, walk you out with a smile. Enjoy doing business there.

I have to say by far Jiselle is the worst customer service representative I’ve ever encountered in this store I’ve lived in PecosTexas almost all my life and I have never had such a bad experience with someone at the store in my whole time dealing with Verizon not only was I hung up on but when I called back to speak to the manager she laughed and said that she was busy I also did not get any help had to go to another branch of Russell cellular To get help thank God I did get the help I needed but if I could I would give this place no stars and that’s only because of her she ruined what good they had and to think I was going to turn on 4 more lines to Verizon I won’t be doing that anytime soon!!!!!

Jiselle was very helpful, nice, and polite with me, thx for the service.

The staff was very kind and professional, very knowledgeable about the products I was looking to buy and quick to get me in and out of the store with my purchases.

The staff was great and I really appreciate there help.

Since the salespeople at the t-mobile in el paso,tx put one of their sim cards in my previous sprint one..and then didnt register the number to this phone..I found I had basically a paperweight..I stopped by the Verizon office in pecos,TX and the personnel not only calmed my irritation with t-mobile down,and were kind enough to assist me in my plight...Had this phone been compatible I dang sure would have switched carriers in a heartbeat...

Very nice and very helpful. Thanks Jiselle!

Had to get a new phone, and they hooked me right up. The wait was long, but good service, and Mathew did a great job.

Representative had a long line, yet she took the time to answer everyone’s questions despite the long line.-Peter

Jiselle was a great help!! Helped me set up my new line, and was very kind throughout the process. Would recommend her to my friends!!

Jiselle is absolutely delightful! Super friendly!

I have nothing bad to say but good they answered everything I ask it was great

Exellent costumers service veny nice an genteel employee i really recomend this place for all your phone needs

I WANT TO THANK YOU FOR THE EXCELLENT HELP AND PROFESSIONALISM THE PERSONAL HAS, SPECIALLY RAYMOND, HE DID EXELLENT JOB, HAD ALOT KNOWLEDGE ABOUT EVERYTHING I ASKED HIM AND HE WAS ALWAYS PATIENT AND VERY FRIENDLY, I RECOMMEND THIS PLACE 💯💯💯👍👍

Very helpful and gorgeous as well

My account had a myriad of problems but the team worked with me until they were all fixed. Marry worked tirelessly on my behalf to fix all of my problems. She was friendly and engaging. I have 0 complaints. This was an amazing experience!

Wonderful staff very helpful and very sweet i appreciated all they did to help me and make me feel welcome and satisfied

Jiselle was very helpful and kind! Great customer service.

Excellent service...if u need help, ask for Mary ...again Excellent job!

Staff is VERY difficult to get them to work with the company that owns them. They are only interested in selling you something, making money, and nothing else. Had to have an agent from Verizon explain to one of the staff here that yes they CAN do all these adjustments to accounts and process returns. My wife used to work for a Verizon authorized retailer too, and was more knowledgeable about their job than they were. They will fight you on anything that will cost them a dollar. Will never return here, we now travel all the way to Odessa to handle anything in-store.

Kimberly was great!

Marry was excellent. She helped me when I was in a hurry trying to buy a new phone since mine broke.

He gave them that he did not know English to learn their reaction and one of them was making fun. la persona que me atendió fue muy amable gracias

Mary is the most incredible person Ive ever dealt with. I will continue here because of her

Great customer service! Very knowledgeable

Marry was absolutely beyond helpful and had a great time with her.

Jeremy really went out his way to help me and got it done

Muymala information

Very friendly and help me with everything I needed help with right away 🙂

Isahi was great I have never had such great experience with any other Verizon store before. Helped me transfer my contacts and had outstanding patience thanks.

Thank you very much for helping, you are kind patient

Very polite and helpful.

Great service!

Marry did a great job explaining any answers to my questions! thankyou!

Only knowledgeable person there is the gentleman isahi. Gave me an awesome deal

Over a 1 hour wait

Not sure why all the bad reviews but this place is amazing, the blonde haired lady (Forgot her name) is very patient and helpful, she got me better service and ported my number quick and same with my friend, although she had to get a new phone. Never had such great customer service in any carrier store, until i came here.

Only person useful was Isai, helped me transfer all my contacts and explained my options and plan. Thank you will comeback .

Excellent service!

This Russell Cellular is BETTER than any Verizon Corp Store. Their friendly, know the products & they dont feed you a line! Nathan is particularly one of their best. Come by and see for yourself...

The general manager helped me personally pick a case for my wife. Her patience was amazing and I was super grateful

The worst service I have ever had. 5 females sitting down on their phones at their desk while im sitting here waiting for service. The employees were giving each other a massage on the arm. One girl was helping me switch my sims card from At&t to Verizon, her name was Sarah, dropped my phone. While she was switching my phone she stopped what she was doing and got on her phone looking at Snapchat and messaging people on Iphone Messages. We was talking to her and she interrupted us like we werent even there and asked the other employees if they were ordering pizza....like what the hell, we were talking to you. The manager came out from the back and told her to go that he has this. He was the only helpful person here. 1/10 review. Never coming back.

Store clerk was pleasant brought the phone they did not have a case for it no screen protector felt like just another sale and thats what you will be.

I feel like sponge bob....3 hours later 😩

This place had the worst service i ever experienced in any store.I waited in line for an hour and was told first come first served then someone walked in and got waited on just when it was our turn .Nothing good to say about this store besides the people working there looking like they would be on wanted posters

GREAT GROUP OF PEOPLE WORKING AT THIS STORE. THANKS FOR THE HELP

Very friendly! And got me exactly what i went in for!

Rude service they sit in their chair and no one even acknowledges you walking in the door. As I was waiting I over heard 2 workers arguing about taking a customer that walked in the door because of the way he looked.🤔 the dude ended up paying cash for a brand new iPhone too

Excellent service and support from Mary

Great service but could have had more merchandise on site

Very pleasant.. Raymond was very cordial and knowledgeable about everything that was needed.

This rude girl talking back and refusing service!!!!Did not want to help me because she was to bussy flirting with a guy that was probably her boyfriend ... I wanted to start service with version and because I did not have my social on hand she did not want to help me i told her she did not want to de her job and she mumbled something as I left....

Had a great .. fabulous...awesome service..havent had service or help like this in this town in a while..i aprectiate ya staying later then expected...my son loves his phone..i love the deals

Isahi was great ask 4 him

I came In on black friday was about to purchase a phone and Nathan was helping me. I wanted to change phone to an s8+ instead application froze advised me to come in the next following day and everything was going to be handled and now its a problem in giving me the promo for black friday cannot honor it. Because NATHAN!!!!! CANCELLED IT!!!!! 😤😤😤😤 IF HE STILL THERE DONT GO WITH HIME.

Awesome deals, great staff, short wait and manager Vanessa Morales is very savvy and professional

I traded my phone and got a great value for it, and my questions all were resolved

The people here are very helpful, Nathan helped with my purchase, he is very knowledgeable about the devices

Worst service bring a lunch prepare to wait.long time slowest service ever untrained employees place sucks in pecos,TX

Great staff and hardworking individuals!!

Greeted when I walked in, gentleman was able to fix my phone quickly

This place doesnt even deserve 1 star. Walked in and was not greeted. I was asked what do you want very poor customer service. The young ladies need a training for customers service skills. When asked about plans or deals response was very rude and attitude was as if she did not want to help me. Left very disappointed with this place.

Store was very dirty, the sales women was very rude absolutely no customer service!! Stay far far away from this place

Rude employees. Didnt acknowledge us when we walked in. They were busy joking around with friends.

Great

Good customer service a little slow

Friendly and easy process on my new account

Siting waiting when there staff free to help bs storeVerizon will be losing me and my company business

Terrible (no) service & staff attitude! Twice

Freaked rude people. Simple help they wouldnt do it. Not going there again

Seriously only one employee for the whole store. Ridiculous. Spent an hour here just to buy a phone case.

They were really kind

No good,just went there with a Verizon phone and they said I couldnt activate my Verizon phone because it was bought at Walmart

Worst servers .. they be on their phone the whole time n dont attended

Customer service was very good, but equipment and extras are way way over priced even for Verizon.

The people should be all let go unqualified at there job I actually feel bad for pecos having people like that representing Verizon very rude it to bad they have to go to Midland TERRIBLE

Small, understaffed, non corporate owned location. This is an authorized reseller, save your time and just call Verizon customer service!

Very very slow service

One sales girl 8 customers took almost 2 hours waiting!!!

They are Slow and dont have much in Store.

Its good enough

Great very helpful.

Great service

Bad customer service

No good

Good service

Expensive and overpriced

Poor to no service.