First of All, until this issue, I was mostly happy with your business. My truck was ordered brand new, modified by ATC, and next delivered to Personal Mobility in Peoria. This past winter I had a heck of a time keeping my truck on the road with any ice or snow on the road at all. At the time, I attributed it to the tires, but I wasnt sure. On Easter Sunday, I noticed along with some of my family that were visiting that my two front tires were worn very badly. I had less than 2400 miles on the truck. Gerry: my wife and I called and tried to get this resolved several times. You were paid for a job. Your company took my truck to another company to be aligned after your employee reinstalled the modified rack and pinion. Instead of picking up my truck and having it repaired, you told me to contact the company that did the alignment for you. My response was that you took my truck to the alignment shop, not me. Your response was, well its your truck. After contacting the alignment shop and speaking with a rude employee who didnt sound helpful at all, I took my truck to the closet alignment shop that had a good reputation. Now, several months later, Ive finally been reimbursed part of the repair bill. The alignment shop doesnt agree with the labor charges from the other repair shop. Regardless, your company should stand behind the work you were paid to do. Im now out several hundred dollars. I told you this is not right and my only remedy is to go to court. Your response is well I cant make the alignment shop pay you, and that youve done everything as a business owner you could do. I dont believe you have. What youve done is wash your hands of the issue. Issues the local repair shop had to fix: replace two front tires, replace missing cross member bolt, replace damaged camber/caster pins with factory eccentric bolts and washers on both sides ( front and back), tighten lift kit parts that were left loose, replace missing control arm bolt, tighten lower strut bolts that were loose, and align the vehicle. This is no reflection on Casey or Chad who were very kind and helpful during the whole process.

This is a family owned/operated business that truly cares about their customers!! Gerry, the owner, worked diligently to make sure I had the perfect rental van for my needs, and he personally delivered the van to my home. I am a larger lady with leg issues, finding transportation to medical appointments is never easy for me. Not only was the van in excellent condition, but I was very comfortable riding in it for the three hours it took to get to/from my appointment! I HIGHLY recommend this company, they are phenomenal!!!

Great price. This is the place to shop for your wheelchair accessible van.

Casey and his staff were extremely helpful and conscientious while providing the right van for our travel needs. His concern and passion for meeting our needs and concerns are exemplary in every detail. Thank you so much for your kindness and service Casey!

We have had the need for assistance in our mobility needs for more than 40 years. We have had a number of companies try so solve all or some of our needs. Reva found Personal Mobility last year. I think the best description of this company is commitment. Their products are top of the line and their knowledge is unequaled. Sales, service, and technical expertise is delivered on time.

Absolutely great service and Casey is awesome!!!

Made you feel like a family member was helping you and not being judgmental about your disability

They are very thorough. They can also help anyone with mobility issues.

Had a problem with my door and they fixed it and it works great. Nice to work with a company that takes care of you.

Every one there is so attentive to all the needs with my new van. They have really gone above and beyond on taking of my beautiful new van

This was the first time renting a accessible van. I had no idea how everything worked, but everyone was so helpful and easy to work with we are getting ready to reserve one for this years trip.

Stopped by on Tuesday and was told tech would call the next day. Second time weve been and told wed be contacted by someone - still waiting.