Hey this place has that old town mom n pop feel to it as soon as you walk in. Like any Ace Hardware things are kinda hard to find. Mostly because they are a mom n pop type of old fashion local hardware store. Like they used to be. And we are used to the giant “home improvement” stores today, which I used to feel lost in. So now I go into the smaller stores and they have everything you need just closer to you. The people at Rex know what they are doing AND…. get this…. They know where everything is! It’s an amazing experience. Try to stump these guys. You can’t do it. It’s a great hardware store with more than hardware. Parking is a little tough but that’s not their fault. Ya’ll don’t want a Lowe’s or a Home Depot anyway. On the west side you got Rex.
Well stocked for home repair or home supplies, they have a very knowledgeable staff that get me the right thing for the job. You cant get this kind of service at Home Depot. They just helped me out with a plumbing project. I spent $22 on a leaky outdoor faucet. It would have cost me $222 if I had called a plumber.
They’re honest and so am I. Had a problem with an item I’d bought a month ago, no receipt. The lady at Rex simply exchanged faulty item. The replacement is PERFECT! Thanx for your trust!
Theyll usually have just what you need. Fair - High prices though 🤷♂️Friendly, Knowledgeable Staff thats refreshing compared to the, Big Box Stores
Great people.. great store.. they have everything you need.. or they will get it!Thank you Clyde 👍
So helpful!! Cant walk through without 2-3 employees offering to help with expertise. They have everything for most quick home improvement projects, certainly have those last-minute washers, gaskets, and even a nice selection of home goods
Lisa was more than helpful she went overboard and be a nice in every way she could everyone else was very nice also
Friendly and knowledgeable staff. Well clean and organized store.
When I can I love to support the community and this downtown hardware store is my fav spot to find that thing I need to fix whatever is broken at home. They are super helpful to get me going and giving me ideas. They greet you when you come in and I just love the people who shop there too.
Always great! Very knowledgeable and helpful people work here.
Needed some hinges and screws for cabinets we refinished. Got in and out fast with everything we needed.Owner @ Quality Paint Contractor
Always our place for Ol-Skool Ace Hardware essentials, and the most Devine Frangipani & Gardenia, by Wavertree & London French Triple Milled Soaps /Australia. Today I found Tomasini Hardware caries our favorite Childrens Birthday and special celebration cards!
Very friendly and helpful staff had what I needed in and out nice and quick.
For the two decades Ive gone there they have been knowledgeable, friendly, provided great service and have a remarkable inventory to solve your problems in a small space. We love the housewares room too. If you love your kitchen then get in there.
Best hardware store anywhere! Employees always assist you in finding everything you need. If you have questions they have answers.
I have loved this store since I moved to Petaluma in June of 2013. I probably have mostly bought kitchen gadgets and figurines as Christmas presents for people over the last 7 years, but sometimes, like lately, when I have a home security issue or a plumbing problem, I have been buying things to make me feel safer in my apartment, and being single currently, I have asked for and gotten advice there, too, which I have appreciated greatly. I am giving 4 instead of 5 stars, now, however, as they unaccountably no longer want my business. --Looking for a new store.
Wide variety of hardware and Kitchen products. Friendly and knowledgeable staff
Every time I visit this compact hardware-home goods store I receive the most incredible, friendly service. Need one screw, theyve got it Chicken wire, theyll cut it to size. Dish towels, uh huh.
Love this place! Small and a bit more expensive but it has everything you need
Lovely, clean, well organized, well stocked store with the most gracious, knowledgeable staff imaginable. This was delightfully unlike most other shopping experiences Ive had in a very long time. Ill return to Rex Ace whenever Im in the area and if I lived in Petaluma this would be one of my go-to places.
Best locally owned hardware store in the area. Great when Im doing little projects around the house and need replacement hardware. Employees are friendly and knowledgeable. Theres even a section with home goods and chachkies.
Employee and Customer loudly discussing polarizing religious and political opinions.
As local as it gets, and they always have what you need!
I always make a point of stopping off at this hardware store when Im in town. The customer service is terrific and they have a wonderful selection of goods. I always find something in the cooking section.
It is a great local hardware store period but it is so much more than just hardware period and this stuff is very knowledgeable and super friendly.
They know their store. Really helpful
Old school owner still miraculously operating in the middle of Petaluma prime real estate with attentive and honest manner. I was trying to purchase pricey tool for my home project but owner offered me alternative and almost free solution, despite loosing hefty potential profit. I am going there again
These guys are great
Great Hardware Store! I always go here first. It is a smallish store but they always seem to have what I need! They are also right there when you walk in ready to get you what you need. I am usually in and out in under 15 minutes! The staff are knowledgeable and friendly. They know the store and have great hints on how to get your job done. The only time that they didnt have what I needed they knew exactly where to get what I needed! Go here to get your hardware. They also have a huge housewares section with great selections.
A favorite and useful place in PTown. This is much like what The General Store used to be for Great Grand Parents and what Ace Hardwares still are. The folks here a always friendly and knowledgeable. The selection of products if fine and a wide array and you cant beat the location. I love knowing I have such a place when I am in the area, or have friends/clients nearby to send in!
Great customer service. They are not a big warehouse store so have a more limited selection, but I always check here first because you always feel welcome.
Always nice, helpful, comical abs in your face w limericks, riddles and word from play. They have coffee cones !!!!
Rex Ace Hardware knowledgeable, and friendly. I never leave there without good reliable information about how to fix something and with the tools and materials in hand. Always an enjoyable visit to a hardware store that maintains a high standard of customer care.
They have everything and the customer service is AMAZING! I LOVE this place 😍 ❤
Great service, I walked in expecting to spend $10 or better for a few parts for my trailer, I walked out at $0.60 with a fantastic gentlemans help.
Great little locally owned hardware store
Great people good service. A little pricey but thats what you have to pay for to get quality help
Very Helpful & Nice people,they have alot of inventory,My first choice is ACE,i reckon we should support ACE as they stay open later, etc
Always friendly always helpful. Thank you guys.
Rex is awesome and I love his hardware store. Buying local makes me feel good and is better for the community. Plus Rex always goes the extra mile to help his customers!
Small hardware store with a large variety of items. Great prices and very helpful and friendly staff. Perfect small town feeling!
My favorite hardware store anywhere!! Im a handy guy, have done a lot of different things in life, but at Rex I can always find someone who knows more than I do to help me get just what I need to do the job right. If I need 2 screws in a particular size, thats all I need to buy. Very friendly, very helpful!!
As always great service, good supply, very helpful
How many times do I have to learn my lesson - go to these guys first! Two big box stores and a specialty store didnt have the bulb I needed. Walked in here and yep - theyve got it. Next time, Rex Ace is first on the list.
Everyone there knows the right answer to anything.Oh and theyre nice folks and family owned, too.
Love this place and the people. Truly a personal touch with great customer service
Love Rex Hardware. Best place to find everything you can imagine. All the little specialty hardware in one location makes shopping easy. Definitely our new go to place when we need something
This is my Go To for keys made in a jiff. They have always been helpful and kind to me and very helpful in finding what i was looking for, half the time not knowing what it actually was called till they told me!! Thanks Guys and ladies!!
Love this place! Obviously they dont carry everything a big box store does, but I cant think of a single time when they didnt have what I needed for doing all kinds of projects around the house. Staff is very knowledgable and pleasant. Be sure to check out the housewares section, the wax table clothes are awesome!!
Its been a While since I have been but ACE in general is my favorite hardware store. One of my favorite things about ACE is the people. For some reason no matter what ACE they are just a bit friendlier and more knowlegeable than the Home Depot or Lowes. I find some things cost a little more at ACE but Id rather pay to support a business that Id like to Keep around than save a few cents at a big business that I like less. ACE Stores are fantastic and very neighborly.
Every time I have gone to this store, the employees immediately knew where to find what I needed and were beyond friendly. I was very impressed by how seriously they take their jobs.
Best local hardware store to get what you need for your small home repairs. The staff is off the chain friendly and knowledgeable.
Fabulous world class hardware store! Small town store with friendly helpful staff! Very well stocked. Paint department, household, garden, gifts! Knowledgeable staff! Quality merchandise, great variety! Very conveniently located in picturesque and quaint central Downtown Petaluma.
Amazing customer service.
Its like a Grown-Up Toy Store! Ive been going to REX since I was a kid before it burnt down and was rebuilt - I was so happy when they rebuilt! Theyre very well located with pretty good parking too (considering the location). Excluding appliances & furniture, you can find just about all the essentials that are needed for a home/living space with what I think is the best selection around for any type of hardware you might be looking for - hell, you can even buy nails/screws by the pound (I like getting just as much as I might need).And then there is the kitchen side. I could get lost in there for hours and for everything that I already have, I can still walk out of there with something that I DONT have? - go figure! While some items may carry a $+ price tag, I like that they also make a point of stocking something similar but for a more affordable price (cuz I sometimes get something and dont know how much Ill really use it).Never a waste of time going into this store!
Excellent
Always friendly and helpful.
Theyre into harassing you at this store, getting in your face for no reason.
The people here are always friendly always helpful theyre just wonderful people great place to go
Surprisingly fun and lively for a hardware store, owners seem to know most customers well as if they are friends, and were extremely helpful for solving my needs. True experts and gentlemen.
Hi I am just 1 of more than 50 Drivers that deliver to this store. RSC Acehardware is in Rocklin Ca. Nothing but hands down a bunch of Good people here at Rex. The guys in rec ate a riot.
A real true hardware store. Always giving me friendly advice. The kitchen/gifts section is exceptional.
Very convenient if you are working on a project in Downtown Petaluma. Stock is pretty decent for such a small place especially when you consider half the place is housewares and cutsie non- hardware stuff. Some hard to find items as well.
Great local family people.
The employees are always there to offer assistance. Its a great local hardware store for all your needs.
The perfect toystore for grown ups and cooks. Even the creaky wooden floor adds to the charm.
Awesome people, have almost anything you need fit into a small space downtown. Employees have the old school knowledge of most trades, missing from the large corporate hardware/home improvement stores.
Stopped in while on a trip for a T15 Torx bit. Everyone in the store was amazing. So willing to help!
The great local hardware youre bound to run into somebody you know and they got everything
I always enjoy going to this historic hardware store. People always help me. Thank you.Louise Gregg.
A lot of experience - all willingly shared - all the help you need
Rex Ace turned out to be one of the most helpful places when it came to finding a certain sized lightbulb I was looking for. The salesman helped me promptly and explained how they didnt carry the product but directed me to a local merchant that did indeed carry this rare-sized bulb. I award them with great customer service and a decent selection of Ace hardware products.
They always have what Im looking for plus helpful service to make suggestions.
I like going to ACE hardware stores. They are always so unique.
This is a great local hardware store all of the small necessities, and by far the best service you could ask for, they even have a workshop in the back where they help customers with small projects..... They also have all the canning stuff you could ever need
Local store with all the last minute stuff you need for home projects, plus a useful and whimsical home goods area. Highly recommend this Petaluma institution!
Best place in town
They have a little bit of everything but loads of advice.
.. They Got A Lot Of Cool 😎 and Awesome 😏 Stuff .... The People 👥, who Works 👨💻👩💻👨💻👩💻 There Are Nice and Kind and Caring To Their Customers Too!! ..
EXCELLENT hardware store!!.... customer service is outstanding, & someone is ALWAYS there to help you find ANYTHING!
Exactly what you need in a local hardware store. They somehow have everything you need and then some. Stellar customer service, always friendly and knowledgable. Dont know what Id do without this shop.
Nice store and helpful staff. Good selection of tools.
Remarkably helpful staff who went above and beyond to help me find (and ultimately ordered) an obscure fitting. Thanks!
Always professional. Good hometown people!
Easy in/out with friendly courteous staff
Love a local hardware store. Staff is very knowledgeable.
Great local hardware store with the most helpful staff
Great local place with very efficient staff. Everyone there is quite knowledgeable and extremely helpful highly recommended
Thank goodness for this place I live and work downtown and they save me all the time.
Always good service and they have anything
A Petaluma classic worth shopping for the home town feel.
Always convenient and great customer service!
Had just the lightbulb that I could not find at all other stores. I had been looking for some time now. They are so warm and loving. They have it all.
Old timey downtown hardware store
Wow..... just wow. In a world of full of big box shortcomings sits a tight knit team of knowledgeable professionals with the inventory you need and trust. How refreshingly original.
Always helpful. Great gift section too!
Great hometown, old time feel hardware store! This is a gem in downtown Petaluma!
Small but lots of good help and advice. Unfortunately not a lot of choices in products
Friendly staff, great place!