I have been with public storage since July 8th of 2020. I fell into some issues with the payment. Mrs. Lorraine,is a very beautiful lady with a heart that is willing to help anyone in their time of need. She really helped me out a lot. I will forever appreciate her help and thats why Im still at public storage now. I have deleted my post because it was negative and I acted out of my personal anger nothing dealing with public storage so,I do apologize to the staff. But I will recommend anyone to public storage.

I will never rent from here again. I had charges on my account and spoke to the regional manager and it was suppose to be resolved. However months later my account was sent to collections. I spoken again to the manager and was willing to pay the balance however when going to pay it at the store nobody seems to know how to work the system. I have good credit and to have them send it to collections over $70 some dollars is crazy when I was thinking the matter was cleared. Most of the employees are confused on how to work the system or are new without any training. Lorriane is a wonderful lady however when you call there to speak to her the other lady will not allow you to ( stating she is only temp and do not work there full time) . I guess she know that she have better customer service and is fearful of her team mate.

Mrs. Lorraine, hands down! This lady is so awesome and official. She went above and beyond her duties to help me secure my latch, which was missing a screw. Ive never ever had customer service so jubilant! Thanks again Mrs. Lorraine;youre so AWESOME and cant nobody do it like you! Thanks again!🌈

Units are way too small for the price and Insurance! Need to buy a shed!smh

Miss Lorraine was a blessing this morning! I came in a bit frustrated but, your wonderful employee was able to help me turn it all around in a polite and respectful manner which is so very important in these time. I’m glad I can always trust public storage to have wonderful employees like Miss Lorraine!

I came with my friend to Public Storage and the weather was really bad, the property manager came out of office right away and saw the gate didnt open, she push up the gate in the rain both times for us as we enter and exit, all she asked if we could do a Google for her if she gave good service, I told my friend of course, this lady Ms. Lorraine gave us great service all stars for her she is great

Ms.Lorraine showed exceptional customer service this week to me. I moved some items into the storage unit on Monday 9/21 from an apartment I was moving out of. I ended up losing the key to the storage unit which caused a disaster for me. Ms.Lorraine went above and beyond to find a solution for me. She told me that the person who cuts the locks off might be a week before he comes around. She personally called the district manager herself to have come out due to the urgent matter. The lost key lock was cut off yesterday and I was able to get back in to the storage to prepare for my move in my next apartment on today 9/25. I really appreciate her she helped me so much. Keep up the hard work, Ms.Lorraine!!

Lorraine was out for her lunch break but helped me anyways! She was outstanding

Ms.Lorraine thanks so much fast and helping me it was a great experience. Love this storage it is safe and nice people worked fhere.

My lock was cut accidentally according to the district mgr. NO MY LOCK WAS CUT PURPOSELY SO THEY COULD STEAL¡ I DIDNT PAY TO SECURE A STORAGE TO BE RIPPED OFF BY EMPLOYEES¡ THEN THE DISTRICT MANAGER PROCEEDS TO TELL ME WELL WE GAVE U A FREE LOCK. NO U DIDNT GIVE ME ANYTHING, I ALREADY HAD ONE. DONT TRUST THESE PEOPLE.

My friend had a major issue with her account ms loraine gave great 5 star customer service last week

Thanks to ms .Lorraine for the great customer service i will continue to be be with you guys i appreciate you guys ‼️‼️

I needed a storage last minute and came here and got a amazing special! When I walked in I was immediately greeted with a smile by Ashley. She was very respectful and explained everything I needed to know plus more. She answered all of my questions with no problem. If you ever need a storage go see her!! She will get you right!Also, I want to give a big shout out to Lorraine! When I tell you she goes above & beyond for the customers SHE DO! Just by the way she talks with the customers you can tell she loves her job & most of all is there to help others in any way she can! If you ever need anything I suggest you call on the days she work because I love her energy ! That was probably the best customer service I have ever received over the phone & I thank her for that! Lorraine the real MVP!

Visited this property and was surprised by the wonderful manager they have working. After the long day I had of dealing with rude individuals, the manager Jasmine was the COMPLETE opposite. Her customer service is 100 and would highly recommend anyone to visit this specific Public Storage. Unfortunately I was only shopping for prices but I took the time out of the day to write this review because she deserves it!!! Thank You Jasmine!

Horrible service. Only really help is Ms. Lorraine. Huge potholes all throughout the place. Got my lock cut for some reason even though I paid and was nowhere near my next payment. Horrendous service.

Can I give Jasmine 10 stars, excellent customer service!!! Awesome job!! I also give Jessica 10 stars for trying to help me out in any way she could!! I highly recommend public storage and go see my girls Jasmine and Jessica!!!!!

I have had my unit for 3months and Jasmine has been a great MANAGER who takes time and patients in working with the customers. I could give her 5 stars alone. The experience I had with the company was great. Great place to store your belonging. Thank You.

My automatic payment for some reason did not go through one month, and my lock was cut off of the unit 2 weeks later. Not even 30 days late or anything ... just cut off by management. Good price ... but dont be late with a payment because they require special locks that cost a fortune anyway.

Tanya is AMAZING!!!!! She makes the entire experience smooth, fun and easy. Out of sight, out of mind I was late on a payment and she made it so easy with her friendliness and customer care to talk to and figure out next steps. As far as the property, its in a safe and easy location. I have absolutely NOTHING negative to say about PS or Tanya! Highly recommend!

We received great service with Jasmine. Made everything very easy & explained everything very well. Will definitely recommend

Jasmine was great helping us get a storage unit. She provided fast and knowledgeable service. I would definitely recommend them.

No problems in an out great spot

Great customer service in understanding Loraine is awesome

I am brand new to renting and public storage. Tonya made my first experience quick, painless, easy, and excellent! She was spot on with everything, giving me every bit of information I needed and kindly answering all my questions. I was nervous because with a lot of customer service, people dont have patience, will get frustrated with you, and make you feel like youre slow when youre just getting the hang of things. Tonya did none of those. Tonya gladly went out of her way and actually walked me to my unit TWICE to make sure I remembered exactly where I was at. Shes extremely informative, friendly, and all around a warm and inviting person to work with. Tonya Will help you, and shell make sure youve got it. While Im hoping I wont need my unit for too long, I am 100% satisfied with the service and happy I met Tonya as well! This is the very kind of service that I want to give to each and every one of my customers I serve!!! Thank You!

Angela was so knowledgeable and helpful. Her professionalism and customer courtesy was superb!!! She was on lunch and had a sign on the door that indicated the time that she would be available, but forgot to lock the door. I went inside and she helped me anyway. Very good service. Great job Angela!

Service is fast and pleasant. Jasmine is efficient and kind. I recommend this storage.

Your furniture will come out this storage place with roaches!! Guaranteed!!

My experience here today was outstanding. The young lady who took care of me today should win an award. With a bright smile and bright attitude such as hers, Im not surprised to see many great reviews about her on here. Tori listened to every single one of my needs and offered a solution to them all in one visit. I was not expecting in the least to walk out with everything solved. I never take the time to write reviews unless I was given poor service but this is a unique experience I am happy I was able to experience. These people arent kidding when they say this girl knows her stuff and has a one of a kind passion for not only her career but seemingly life in general. Very huge thumbs up to Tori as I am sure she does not realize how much of an impact her attitude and willingness to go above and beyond has on people... Self drive and self motivation are key in work environments especially in management, and I believe she not only has high amounts of both but it seems so effortless that I never once felt like she was putting on a front to sell me out. To sum up what Im trying to say, I am overly impressed with the kindness I received today and the confidence with which Tori spoke. She knew exactly what needed to be done and made sure everything was done correctly before I left.

Im in between apartments right now and needed a nice clean place to put my things until I found something. The service was excellent. The attendant, Krystal was very helpful and kept a smile on her face throughout the process. Good customer service is hard to come by and it was refreshing to be helped by her. I would recommend this storage facility to friends.

I went in to Public Storage to check prices on some items for shipping a few weeks ago and met Tanya.. She made sure I got everything I needed and it was all so affordable. I could not believe how nice and helpful Tanya was that day. When I get customer service like that I can feel good about my purchase and I know Im getting just what i need. I will be sure come back to this location over and over because her customer service just cant be beat!! Such a bubbly, outgoing lady and I will be sure to spread the word and tell all of my friends and family!!!

I just wanted to say that the Chester location needs to take a few tips from the new young girl who works here. She was able to about face my opinion of this company. I was so close to taking all my belongings and saying good riddance. Its worth the 30 minute longer drive I have to take to get to this location instead of the Chester one. I recommend this facility to friends and family now.

I came in with my friend to rent a unit and she wasnt going to get it at first but Tori worked really hard to take care of her needs and listened to what she was storing and was able to find a smaller space for her which was much cheaper! We walked out to the parking lot to leave to compare prices elsewhere but ended up not even leaving, we came right back in because we knew no place else was going to treat us with respect like that. This place has very cheap prices for the value and cleanliness. Will be recommending this facility to anyone I know that needs a storage space. Remarkable service.

I was beyond pleased with my visit at the Petersburg location today. I received the best customer service from Angela. She was very informative and honest. Sometimes you can get someone just trying to sell you anything (robotic) not in this case. So Ms. Angela thank you so much for making this a phenomenal experience and helping my husband and I with everything we needed. She is a great asset to this company.

I chose this public storage because it was convenient to my home and prices were reasonable.

I am very pleased with the service I got at this location. Im shopping around this being my first move from home. The girl Amber was very polite and answered all my questions and more, She was very understanding and very patient with me. I wish there were more people out there like her that are worried about the customers needs instead of a pay check.

Very easy going and personable. Jasmine was knowledgeable about the units and protection offered. I would recommend everyone storing here😊

Tori provides excellent customer service. Ive always received great customer service from this location but her smile and how happy she is really lifted my spirits. There arent many places you can go nowadays where people dont act like they hate their jobs so this was a really nice change. She knew her information and didnt let any detail go unnoticed. I was in line behind a customer and overheard him telling her shes the nicest person hes ever met. I will be recommending this facility to everyone I know, particularly this location. This is what you call outstanding customer service. A+ to the person who hired this lady.

Tanya really helped my sister out when she got evicted. She found her an affordable storage unit so that we could fit all of her belongs at an affordable rate. Thanks again Tanya

Jasmine was very professional, accurate, and accommodating. Her demeanor was pleasant and helpful.

The crater road location is the best location Ive been to so far and I must say the new manager goes above and beyond to meet my needs. I didnt have the highest standards to begin with because its just a storage facility but I wish all people treated their customers the way she does. I could see how satisfied the rest of her customers left her store and that really brightened my day. I read through the other reviews and can tell all her other customers feel the same way. If all establishments treated their customers like she does, there would be a lot of happier people in this world.

Miss Lorraine hook me up when my own City Richmond Va put the wrong information

Angela has consistently gone above and beyond to help us each time weve visited the facility. Even after closing out our storage units, she has again assisted us in receiving our original contracts. Ms Williams truly exemplifies customer service and ensures you are receiving the best service.

Tanya has been the best since day one. I dont come into the store before calling to see if she is working for the day. She is very respectful and helpful. I have dealt with many other storage companys where the employees had a nasty attitude but she always displays the most professional demeanor. Thanks for everything.

Tanya was the most spectacular customer service rep on the planet. She helped make an arduous task much easier. I appreciated all of her help immensely! Thank you for being so friendly and courteous!

I have been going back and forth on whether I wanted to write a review or not because I do not want this company to think The property manager here or anyone else working here is the reason for my review, but I feel I need to warn others of this company. If you are not willing to gamble with your money do not do business at any Public Storage. I have friends and family who have stored here and half have had no problems while the other half had nothing but problems. If you go on any website but this one, you will see what people truly think of Public Storage. Tori herself was an outstanding above 5 star performance and she alone is the only reason I gave more than one star. The company itself is BELOW 1 star. I hope the company reads their reviews because I have something to say. The young lady who I dealt with (Tori) does not need to be working for this company. I hope an honorable company somehow sees her worth and snatches her up. I can only imagine how many unhappy customers the workers here deal with because of corporate and upper management. Shame on Public Storage for caring so little for the people who are the reason for their paycheck. I told the property manager I would be giving a 5 star review and I feel I am honoring that in my actual comment, but I cannot give the company itself that honor. Please truly think and read before signing any contract and ask as many questions as possible upfront. As I said before, go to any other website and you can see true experiences at many Public Storages and most are one star. I feel like the only reason there are almost 5 stars on here are because they probably delete negative ones or they solely rely on workers to bring in good ones.

TONYA was awesome in getting my unit set up. From calling me to confirm to getting me ready, shes the tops. Everything I needed was made available as soon as I got there. They need more happy employees like her.

Angela was very friendly and helpful. This was my first time getting a storage unit and she made me feel very secure about leaving my items here. The storage area was nice and clean.

Great Service Jasmine provided! Very informative and i got a great deal!

Tanya was very nice and tried her hardest to get us the unit thay we wanted at the best price possible for us. This was my first time ever getting a storage unit and it was the best one. There was problems what so ever and everything went smoothly. Even the call center was nice. Id recommend this to anyone and everyone looking for a storage unit

My family and I have enjoyed storing our things at the Public Storage on S. Crater Rd. When we moved to this area, we were hit with the unexpected need for storage after the movers left our apartment filled to the ceiling with boxes and furniture. We chose this location because of the online special they ran at the time, but Brians efficiency and kind customer service was a major thing that kept us there when the rates increased after the discount period ended. We appreciate that he cares for the safety and security of our things as if they were his own and that he remembers us every time we come by. Thank you for providing such great service, Brian. No complaints here; Id recommend this place to anyone :).

I wanted to thank Marquita for all she do you have a real MVP on your team treat her right because she deserves nothing less.

Marquita was excellent I will definitely recommend Public Storage in the future to all my friends and family.

Okay I have to say Tori gave remarkable customer service. I have not ever wanted to cry from having someone in a management position treat me so good before and I hope she goes far in life. I told her this and two other people in line immediately agreed with me.

The Manager there, Ms. Jasmine Martin was very helpful and professional. Would recommend this place to anyone looking for a public storage. Thank you guys, I really appreciated your services. And your help Ms. Jasmine

Lorraine greate customer service

Jasmine was very helpful . She assisted me on how to open my unit without making me feel stupid lol. She was very customer oriented with a pleasant personality. I would definitely recommend this location.

Tori is absolutely terrific!!! I was in you facility on Saturday. She explained everything in detail, had a smile on her face the whole time. Such a great personality. Thats what you call customer service!! What I thought was going to be a chore, ended up being such a wonderful experience! I will most definitely recommend this public storage and Tori to everyone I know!!

Here with Jasmine and She was very Friendly and HelpfulLove her customer service ❤️

I am doing this review on behalf of my mom and uncle. She tells me, Angela was very helpful and informative and she wants to thank her for all the help she provided. Definitely would recommend to family and friends!

This was absolutely the best customer service I have ever experienced. The person behind the counter, Brian, really goes above and beyond to help the customer. I truly appreciate all of the help and making my move the easiest one so far! Would recommend to anyone. Thanks! -Emilio

Ashley was very polite, respectful and courtesy when I came in and paid the rent on my unit

The best customer service I received in a while thanks Marquita.

Great Customer Service!!! It was last minute thing and and this location gave my a great price, the code access made it easy to feel that my things were safe. I appreciate the prompt service and thorough process

Just rented my first storage unit, and Tanya made my experience a breeze. We had been on the road for 9 hours and it was almost 100°, she got my family and I in and out as quick as possible and even offered us water! Amazing customer service and I totally recommend this location!!

My experience with this location has been no less than excellent. Tanya is always friendly and works with you on making sure everything is well with your account. I would recommend this location to anyone looking for storage.

My 1st time using storage unit. Tonya made the experience less stressful. She had a lot of patience with me & answered all my questions 2 my satisfaction. I would refer any of my friends 2 her that needed this service. She was indeed a very friendly person.

I dont store here, but I happened to see the manager outside cleaning up trash and sparked a conversation. I have friends who are moving who may need a storage space and I will be recommending this company. It is a little out of the way to come to this location but if all managers are like this one then they would be storing at another location when it comes time. Not every day especially in Petersburg that you can walk down the sidewalk and strike up a friendly conversation with someone who doesnt hate their job let alone doesnt give off a bad vibe. Kindness and a good heart goes a long way and I will be paying it forward wherever I go today.

After removing my stuff out of this storage unit it was infested with roaches.. the property manager was more worried about me paying the closing balance then being considered about there units having bugs... Will NEVER DO BUSINESS WITH AGAIN.. Manager stated it was nothing they can do... VERY PISSED ONLY HAD UNIT FOR 2 months... Now out of $200+ because i had to get my new house sprayed before became a issue

This girl jasmine deserves 10 stars she is awesome at her job

Lorraine is such a sweet heart!!

Ashley was polite helpful. Very knowledgeable and provided great assistance. Thanked her a 1000 times.

Great price. Covent location & even better customer service

Amber made our day. We were in a stressful situation and you put us at ease. The unit is clean, the office is clean and she also recommended tv and wardrobe boxes I didn’t know we can buy in the office. Thanks so much for your help today.

Received excellent service with Jasmine. Highly recommend!

I had a great time today at public storage best deal ever thanks Jasmine

At the Petersburg Public Storage, I have had only positive interactions with the staff. When I went to Angela today (10/18/17), aka Angel, she was very cordial and helpful relative to the problem I was having with my storage lock. I wish her well and continued success on the job.

I have been a customer at the Crater Road, Petersburg, Virginia for 5+ years. During the last 12 months I down-sized my storage needs and the property Manager, Brian, was most helpful with my needs. Brian is courteous, polite, knowledgeable, and ALWAYS willing and ready to assist his customers in any way he can. He helped me through my storage needs in a considerate and professional manner. To me . Brian is an asset to this Public Storage location.

Jasmine was so helpful, I got everything I needed!

Moving can be a great hassle, but Tanya made this process so much easier. She was helpful in explaining all details and giving advice when using the units and coming in and out the facility. Thank you for all your help on today!

Visted this location with Jasmine today service was awsome

Service was great with Jasmine today, no long waits or issues

Tonya moved me in. She has great customer service and people skills. I enjoy stopping by and chatting with her. Luv her to pieces😇

Recieved great service with jasmine shes awesome

Tori is wonderful! She helped my daughter in law find the perfect unit simply based off of what we told her. Grateful to have such a cheerful and knowledgable person help us with our needs today.

Martha is awesome. She has great customer service skills. Very friendly. Hard to leave there without a smile. She just has one of those personalities that are contagious.

Jasmine Was AMAZING, she waited on me and provided excellent service the whole time while i couldnt make up my mind, she walked me through everything. Thank you so much.

Great service and super friendly staff. Jasmine is awesome. This place is a hidden gem. A+++

Jasmine Thank you so much for all your help. I didnt need any extras today, but you were very pleasant and I look forward to working with you...thank you again!!!!

I had a great experience renting a storage unit. I needed a unit in a hurry and Brian helped me out. I really appreciate all of his help!! Highly recommend renting a unit from here.

I went to Pubic Storage on Thursday may 18 2017 to get storage unit.Martha Gibbs the manager was very professional, polite, and very helpful.best service ever.

Jasmine gave great service. Get her a golf cart!

I had a great experience with jasmine today got a wonderful deal at a great price

Jasmine was very pleasant, and welcoming, great customer service.

About a week ago I visited this location after a very rough morning. The bright attitude I received from Tori was remarkable. She didnt mind taking me to several different units with no complaint, she simply found new things to talk about. I was informed in detail about the property and benefits of storing with Public Storage, she knew the measurements of the spaces I was shown, she even showed me how to stack so I was able to move into a smaller space for a cheaper price. I was taken aback by her want to save ME money and not sell the highest storage unit to make more money. So much so that even though all my items are packed, I bought a box from her just to help her out in return. All in all, I have to say this was the utmost pleasant experience Ive ever had at a business. I was shown genuine interest and appreciation and that is hard to come by these days.

Amber was very nice and friendly. She explained everything clearly. Good job

Jasmine was wonderful and awesome you have a great worker please tell her to keep it up.

Overpriced and the property is not maintained, deep holes in road, shrubbery around keypad not trimmed scratches your car. Price goes up by $20 or more every year, plus insurance. Not worth it, especially for long term.

Marquita is always amazing thanks for all your help.

Awesome experience today while visiting the location with my friend who rented a space the manager jasmine was very understandable in helpful with move I will highly recommend this place to anyone looking for storage

Tonya, thanks for all your help! Your customer service was excellent! You were very polite and extremely helpful! Go to Public Storage on South Crater for all your storage needs!