I went in to try out the purple mattress everyone raves about. I was greeted by Samantha who fitted me for a pillow to use when trying out the beds. The pillow was perfect- I ended up buying 2!After trying out each purple mattress- somewhat dissatisfied since you can feel the grid when you first sit on it. Samantha showed me around the store helping me find my perfect mattress. I ended up going with intellibed. Similar grid concept except you don’t feel the grid and it’s got cooling technology!You should definitely stop in here if you’re looking for the perfect mattress. Ask for Samantha- she is super knowledgeable about all the products they have and gives you the space and time required to feel satisfied with trying out the beds.
Jan was incredibly helpful. He showed us a ton of options and worked hard to make sure we got exactly what we wanted. We had a small misunderstanding on their financing program, but got it all worked out. I would buy here again.
Austin the salesman is awesome 👌 .Friendly atmosphere..Great selection of mattresses along with my 129day trial service of sleeping on the mattress.Fast delivery selection dates on the day I chose.Highly recommend.
The store manager, Austin, is great to work with. He is very knowledgeable about all of the products. He wants to help you find the perfect match for your preferences and budget. He is not a pushy salesman. He is honest and lets the products sell themselves.
This was one of the best shopping experiences I’ve had. I had originally purchased a bed and mattress set from another store that starts with Living and ends in Spaces. The bed purchase at that store was a breeze, but the mattress itself was a logistic nightmare, even though I made my purchase weeks in advance of when I needed the product. Long story short, I walked into Mattress Firm, told them what I needed, and was able to purchase, pick up (from the warehouse) and have a complete bed set for my mother in law’s visit within 15 minutes! If you need a mattress for your home, Mattress Firm should be your first and only stop. From in store purchase, to pick up at the warehouse, was easy, stress free and a complete pleasure! I purchased the Sleepy brand Doze model, which came in a box, was a breeze to open and set up, and my mother in law loves it. Happy customer here Mattress Firm! Keep up the good work!
Best experience I had this mattress firm, we went to this store to buy one mattress but at the end we bought 3 mattress. Amazing superb friendly customer service by Mr. Travis and Mr. Ali. Both are very knowledgeable about mattress, If you want to buy any mattress you must visit that store location. I must recommend to all my family and friends.
Was very helpful and understanding of what we wanted. Very friendly and not pushy with made the transaction so much better. Would definitely recommend
Outstanding customer service by Mr. Austin!! We purchased a mattress and adjustable frame from him. Weeks later he followed up with us to make sure the mattress and frame is working out. Unfortunately at that time it wasnt but he went up and beyond to resolve our concerns no questions asked. If your in need of purchasing a new mattress ask for Austin. He took care of us and I know he will take care of you too. Did I say they are military friendly.
Very friendly and helpful. Explained the different bed types and helped me choose a new bed.
We came into mattress firm after going to Living Spaces and Samantha Hawkins was so amazing! She helped us get exactly what we wanted at an amazing price! If you want a new mattress go see her, you will not be disappointed!!
Samantha was extremely pleasant and knowledgeable. She showed me a variety of options. I never felt pressured or overwhelmed. I would highly recommend Mattress Firm and Samantha to anyone looking for a mew mattress!
My husband and I went to the store after having been to a different store that had mattresses on sale. When we went in to comparative shop we were surprise by the friendly, genuine and helpful store representative Arnie. We explained our days event and let him know what we wanted to compare prices on. He listened. He said that they pride themselves not in selling mattresses but sleep. I liked that as good quality sleep is definitely needed on my part. But let’s be real, finances play a role in most of our purchases. He had us answer a few questions and then lay on special mattresses that gathered scientific information on our sleep positions. Then he showed us 4 mattresses that would best match our pressure distribution as gathered by the “special” computer mattress we had laid on. Long story short, we both really felt relief and comfort on the very first mattress he had us lay on. It wasn’t the most expensive on the printout but it was fair priced and the freedom from being pressured to purchase was also present. Arnie along with his coworker were both very kind and thoughtful but there was an honor and respect presented to us as well. We can honestly say we had a stress free and actually a joyful experience shopping there. 😊
After trying several mattress my wife was convince of the mattress we would enjoy the most. Mattress Firm was the one we enjoy shopping. The service is outstanding.
Went in to look for a mattress and Samantha was outstanding. Walked through the options, asked questions made suggestions. Not high pressure and made a deal I couldn’t pass up. Highly recommend!!
Samantha Hawkins helped us and we had the best experience! We got exactly what we wanted, great customer service, great price! Highly recommend
Ali was great. He took the time out to evaluate our needs and ultimately offered us 2 great deals that met my price point without the usual “ sales and up selling” pressure. We will definitely be back for our mattress needs!
Samantha was amazing!!!! She didn’t pressure us at all Like most salesman. She helped us find our perfect mattress. I definitely would recommend her to all my friends and family.
Samantha was awesome at helping me, absolute pleasure!!! I almost purchased a mattress elsewhere but I’m happy I came here instead. She gave me a great deal and was so kind.
My sister recommended this location to me because of her fantastic experience buying a mattress here. The mattress firm team and Austin got me my dream bed. They went above and beyond to get me a great deal. Phenomenal group of people. Thank you again!
The sales representative Austin was very attentive, professional and friendly. He explained to us all the qualities and traits of every mattress we asked him about without any hesitation.Additionally, the deal he set up for us was practically unmatchable. Not only are we happy with our purchase, but we are so relieved that we have done business at mattress firm with Austin.
I just got my first apartment and I came here looking for a comfortable mattress within my price range. I believe her name was Samantha who helped us and she was amazing. She was very knowledgeable and recommended a mattress with all the qualities I was looking for and again - in my price range. She helped me get a great deal on it too that I’m sure I couldn’t have gotten anywhere else. She was very helpful and nice and thanks to her, whenever I or anyone else needs a new mattress, I will be going here and recommending to others.
Staff was great. They were helpful and informative without being pushy of a sale.
I was in and out in 15 minutes with exactly what I needed. Max was very knowledgeable and friendly, professional and polite.Very good experience overall.
Fantastic experience! Max was our sales agent and absolutely helped find the perfect mattress. Made it easy and stress-free. Prices are very competitive
Travis and Max were great. Travis answered all my questions over the phone and assured me of the extra precautions they were taking for the pandemic.Max was exrtremely helpful and friendly with me. He made the whole mattress buying experience easy and I loved those boots he was wearing. I got a great deal and they guys even threw in a free frame and delivery!
Had a great experience in store. Then when we found out the same mattress was cheaper online, store had no issue price matching. They were very professional and very helpful.
The man that helped me was great. He listened to what I wanted and showed me my options. It was easy and fast. Very friendly and helpful. I’ve been a loyal customer for many years now.
Easy, quick & to the point buying experience. They have great financing options & gave me discounts cheaper than online prices.
No games just value added non-pushy and helpful sales people.
We were helped by Samantha today and she was so great! Polite, helpful and very knowledgeable! We walked away feeling great about the choice we made, and got a great price as well! Would definitely recommend this location & Samantha for anyone looking to buy a new mattress!
Travis totally knows the different models and features, had a good balance of interaction and hands off for customer self exploration. I felt no pressure and he was very responsive to my questions. A pleasant experience.
Best place to buy a mattress hands down, customer service was perfect! thanks
Received a fair price on our purchase. Awesome customer service by Austin and Max! Definately the place to go. You will be taken care of! Thank you Austin and Max!
Austin went above and beyond to help me identify the correct type of mattress for the issues I was having. He was also courteous of my budget and time. He made it easy and pleasant.
The sales associate was very helpful and patient.
Our mattress had seen better days, it was time for a new one. I walked into mattress firm and was immediately greeted by Austin. He treated us great and gave us a killer deal, I can’t thank him enough for the amount of help he gave me. I highly recommend mattress firm on stone hill in pflugerville. ask for Austin, he will treat you right
Austin did a great sales job. He was attentive and available everytime we had a question, but he didnt hover over us while we were talking and discussing. Overall very happy with the store and especially with Austin the sales guy.
Had a great experience here. Our first time at a mattress store, and with like 6 mattress stores in a 1-mile radius Im glad we picked this one lol. Austin and the small team inside were great -- not pushy, informative, and friendly.
Samantha was GREAT! She completely helped us out in every detail possible. We can honestly say we had a great service 👍🏼. Thank you Samantha!
We placed an order with another company and went to visit mattress Firm to see about getting a accessory to go with our order.Even though he knew he was not getting a sale out of us, he was still extremely friendly and helped us in trying to find the accessory we needed for our bed. We went back to Mattress Firm days later after multiple issues with our order (with other company). We talked with Travis, explained our situation and what we were trying to buy. He was able to help us and get the exact same order and have it delivered within 2 days. He and the other staff were so helpful and friendly.Not only that but he even went above and beyond to call and make sure that our order was coming the day it was scheduled for delivery. He even called the day of delivery to make sure we were completely satisfied with the delivery experience. I would definitely encourage anyone to go check them out.
Samantha helped me in my visit. She helped me find the perfect mattress well within my budget and was kind and helpful. She made the experience wonderful and stress free. Will be coming to her soon for my kids beds!
I refuse to spend money with a company that hires crooks.Clearly, they don’t do proper background searches. Otherwise, they’d know their salesperson/Samantha, who I recognized as soon as we walked through the door. She worked for another Mattress company that was down the street where our money was basically stolen and we never did receive our mattress. One excuse after another, delays, smooth talking, lies, and trying to switch out the mattress we purchased for something not even similar. Then they went out of business and it took months, and a court case settlement to get our money back!It’s disgusting how crooks always manage to find themselves in the position where they’re capable of ripping someone else off.
Austin was more than helpful and the team was very fun! Thank you for helping me get my mattress, I had a very pleasant experience and I am so excited!
Travis was awesome! Super informative and just plain ol great customer service! Highly recommend! Thank you for the great help!
Very patient and knowledgeable sales person. Travis took time to answer all our questions and helped my wife and I get the best mattress for us
Great customer service. Samantha was very knowledgeable and helpful. Great experience and amazing prices to keep us as happy customers
I came in never buying a mattress before. I was also in a price range, because my parents did not think I needed an expensive mattress. Parents know best lol. Bryce T. Was really helpful and the first bed he picked was the best one out of the next options. He definitely knew what I wanted and it was a super quick process. Not to mention it was on sale so I saved $300+. If youre like me, in your 20s, moving on your own. Talking to Bryce is a great choice. Thank you :) My family also approves Haha
Austin gave me the multiple options based on my requirement and purchased the mattress very quickly
Max is awesome! Very friendly, professional and made sure I was taken care of.
Max helped me out, he was knowledgeable, and thorough. I came away feeling really good about my purchase
Max was great! Approval process super easy.. delivery fast as well.. most places told us 2 to 3 weeks due to Covid smh..
Great service! Very knowledgeable and accommodating staff, they had great Presidents’ Day deals going on and even added on 2 high quality pillows for the price of 1 to the purchase of our mattress!
Great experience. They were very patient and gave me great information to select the right bed for me.
Travis was very helpful at the mattress firm store, delivery and set up was excellent. Johnny and LJ or professional, efficient and timely. Set up and haul away was done in approximately 30 minutes.
Super helpful and wanted to make sure we got what we wanted, didn’t have to wait and no pressure to buy more !!
Absolutely loved every minute of my experience at Mattress Firm. Max was very helpful. He truly made my visit very easy and welcoming. He also made sure I had all the information I needed before I made my purchase. I will definitely be going back for future purchases.
Max at MattressFirm was very helpful and accommodating. He was knowledgeable about the mattresses and was very patient considering our family of six were not the easiest to deal with. Over all the experience at the store was pleasant still waiting for the mattress. To be purchased yesterday and it is to be delivered tomorrow.
Samantha Gave me the excellent service she recommended nice firm mattresses and adjustable base to help with my back problem neck problem and sleep better I really appreciate her service and I highly recommend her
Highly recommend. I have purchased every bed I own from here. The people are amazing, the product is great. Mera and Randy care about your true needs and will go above and beyond to make sure you are satisfied. Really I cant say enough good things. ❤😊
Today my Mom my Dad and my son came in to purchase myself and my son mattresses for our new bed Max was very nice and helpful from the time we walked in the door much Love Max you’re a great salesperson I can’t wait until our mattresses arrive so I can sleep on the plush Serrta again Max Thank You...
It was a little busy but all in all, very friendly staff. They even gave us a discount for making us wait so long and being patient with them.
Perfect no pressure service! I really appreciated the salesman took my specific needs into consideration.
Samantha is amazing! Im getting closer to 40 and decided the wife and I needed a new bed. Placed an online order from another company and after 5 weeks the bed still had not been delivered with no answer as to why. Got a refund, sucked it up and went straight to mattress firm. I had previously priced beds at a few other stores in the area and they were cheaper, but the quality just wasnt there. The sales people were bland and left me to walk the store by myself. And not every bed was guaranteed to be in stock (2-4 week wait!) Samantha wasted no time greeting me. Made sure to show me a wide range of beds that were ALL in stock, in town and available immediately. Plus she waved the shipping charge for me so I didnt feel like I was getting nickel and dimed like other places where they try to charge for 2 week rapid shipping and various warranties 🤦♂️. Our King size bed with adjustable frame should be here today (less than 48 hours after sale) and we cant wait! Go see Samantha at the Pflugerville location!
Very helpful staff. Quick and easy process. I went in to get a bed frame and box spring. They helped me find a deal to reach my budget and made it easy for delivery 🚚!! I’m so grateful
I enjoyed my experience at Mattress Firm. No pressure, gave me alot of time to lay down on my own to see how it felt to me. I always go somewhere else, but I am.glad I stopped there and purchased my Purple3!!!
Everything was great. We walked in and told Austin what we wanted and he hooked us up in no time. No pressure to buy something we didn’t need. Very professional. Appreciated the respect and kindness. Thank you.
Very good customer service given by both representatives working, also the gentleman helping me took the time to help me decide on my selection. I was happy with my visit to the Store your representative was very informative with each question I asked. I have been buying products from this company for years and Will always come back because of the great products and service.Thank you😊
Austin Day was quite informative and gave us all the time we needed, worked with us to find the best solution and I felt great about our purchase! Would highly recommend this store!
My husband and I had a great customer experience. We were very impressed with his product knowledge and attention to detail.Kevin and Roslyn Caldwell
Mattress Firm is great. Staff is very friendly and caring. Take their time to explain all the features of the mattress.
Great customer service. They go out of their way to accommodate any requests.
Our sales rep, Austin, was really helpful in answering all of our questions. I liked he let us take our time in choosing the right mattress for us.
Samantha was wonderful at making sure we got what we needed. She was patient and kind while making sure we understood the differences between beds helping us stay on budget. Samantha is great!!!
My salesman Travis was patient, a great listener and got me exactly what I wanted. Thanks again
My family went in to browse. We were promptly met by Samantha, and she took us through the process of finding the right mattress for our needs. We are eagerly awaiting the arrival of our new mattress.
Max, our sales expert, was amazing! Very professional and cognizant of our needs for not only my wife and I, but our children also. He and his peers are the definition of great team!
I worked with Travis at the Stone hill location in Pflugerville. He was so kind and accommodating! He did not have a floor model for me to try, so he calledaround and found a location in Georgetown for us to go to. We went, tried out the Kingsdown Meritage mattress, and because Travis had been so willing to help us enough to give up business for himself, we went back to him for our purchase. Super nice and helpful!
We had a great experience with Samantha. She was really nice and had a very warm personality!
Samantha was amazing gave us a great deal and we were in and out quickly!
Austin was great! Knowledgeable, friendly, courteous, personable, no-pressure, overall a great representative of Mattress Firm. We appreciated his expertise and approach in helping us get the best mattress for the best price.
Quick and easy process. We were able to get a mattress and box spring within our budget. Free delivery too!
I came in looking to get a King Sized Purple mattress and thanks to Travis I got hooked up with a purple 3 and I cant wait to get it
Max is he best, patient and knowledgeable looking forward to our new purple 2!!!
Austin was very professional, knowledgeable, friendly with excellent customer service and he made sure we got the right mattress to fit our comfort needs.
Great service from a knowledgeable person.
Great mattress company. Not all are a pleasant experience. I bought a queen and adjustable frame back in January and was so happy I just bought a King set too. Prices were very attractive, a few freebies, all in stock and quick delivery. I highly recommend.
Travis took initiative to ask questions on how we sleep from that information he was able to determine the mattress that would support both are needs. Once we try the mattress I will post an updatethank you
Great fast service from Max! Very helpful. Got what I needed.
Sam was knowledgable and informative. She really helped us pick out the best mattress for us.
Awesome experience. Mattress Firm has never disappointed me.
Samantha, at the Round Rock location gave the 5 star experience.
From the moment we walked in to the moment we walked out Samantha Hawkins made us feel important. She was very helpful and knowledgeable.
Excellent buying experience. Sales staff were knowledgeable but not pushy. Showed us options that met our needs and patiently let us decide which mattress we wanted to buy. Prices were very reasonable.
Everyone I dealt with at mattress firm was very friendly and helpful. Mera cannon was polite, knowledgeable, and helpful. I got what I needed without any issues. Ill definitely use them again.
Austin is very knowledgeable about mattresses..very nice selections..
I recently purchased a mattress and an adjustable base from this location. Our salesperson, Randy Williams, was very helpful and patient. He was extremely knowledgeable about all the products and provided pros and cons of each type. I typically dont enjoy shopping for mattresses/furniture because I find some salespeople to be pushy. Randy was not this way, and gave us time to try out mattresses and the bases for as long as we needed and did not make us feel awkward or pressured to make a purchase in anyway. He also did an excellent job of explaining the available warranty plans and financing terms. I highly recommend shopping for a mattress at this location.
Thank you, Travis R, for your help! I can not say enough good things about him and Mattress Firm. Great deals and excellent customer service.
Mera helped me find the perfect new bed for my elderly Mama, who is moving into our home. Thank you so much for your expertise and getting us through the process quickly and easily! We had a wonderful experience with the team at Mattress Firm Pflugerville!!
Very fast service. Its not only their mattress that is nice, the people that works in their store are very nice as well. Will definitely recommend.
Travis worked hard to get the bed we wanted within the range we had budgeted.