All the negative reviews are pretty hilarious given the reason the place is so busy (aka long wait times) is because its so good. Personal faves include the whitefish salad special and the veggie sammie. Dont want to wait? Call ahead and go pickup. They give you an accurate time estimate. This isnt rocket science.

The sign said hot bagels but the bagels we each had tasted neither fresh nor toasted or even warm. We didn’t realize you had to ask for it to be toasted as most bagel shops just do that, so my mom and sister received cold bagels with cold cream cheese, and I received a cold bagel and cream cheese with a warm egg and cold cheese on top. I ate mine as it was but my sister and mom took theirs back to see if they could be toasted or warmed somehow, and the staff looked at each other and then back at my sister as if annoyed and said they’d have to be remade. Not sure if this was on purpose but when she got the new ones and took them back to the car she realized they hadn’t even given them the same thing they ordered, but at least they were toasted this time? 🤷🏻‍♀️ Not sure if it was just an off day but not a great experience here.

Good Bagels, ordering system was easy. We were disappointed in the variety of Bagels available, we went by here around 10am and they only had two options left. It was a bummer and obviously you need to plan on getting here to beat the crowd. The cream Cheese spreads are good though and slightly made up for the lack of bagel type options. They had us order, pay and then wait by their outdoor window for picking up our bagels. We actually didnt have to wait in a line, but it did take awhile for a place that wasnt busy when we went.

Great customer service and bagels at a charming little shop

I been to his place one and they destroyed my everything bagel with cream cheese. It was a disgrace to bagels. So I thought maybe it was an off day. I go in ask for a bagel with cream cheese on the side. She showed me a tinier than the Dixie cups in the bathroom size togo. Smaller than the ones Dunkin’ Donuts gives you. So you either smother one togo only on one side of the bagel or none at all? What is wrong with this business? How is that an okay option for a whole bagel? And to top it off both times rude customer service from the walk in. If you don’t want to work mornings then don’t get a job that early.

Ridiculously slow service on weekends. I called ahead and was told my order would be ready in 15 minutes. From past experience I knew to give them more time. Got to the counter 30 minutes after ordering and they hadnt even started preparing my order yet. Took another 20 minutes of waiting.Do not go here on weekends if you have anything else to do in the morning.

Really good service some of the most delicious freshest bagels around and dont forget to try to butter pecan cream cheese its simply Delicious

Love this place amazing Bagels the pastrami Reuben is to die for

Got the veggie bagel on an everything, -they used cream cheese instead of hummus, there were HUGE chunks of raw onion, the avocado was brown and saying the bagel itself was average is generous. This is not a standalone experience, -I have never had a bagel/bagel sandwich from here that I would recommend. I’m not sure why I thought this time might be different, but I wanted to give them another chance because they are close by and I like to support local businesses.If you’re craving an actually good bagel, try ordering from The Bagel Place. They’re farther, but they deliver quickly and their bagel quality is definitely superior. Since finding them and after this final experience, I won’t be returning to Fitzwater.

Its just not worth it. Ordering is difficult, they take forever, and the bagel sandwiches are pretty standard and just not worth the hassle.There is no order to their operation and the layout of the building is backwards (you order, then walk down the line and have to repeat your order to the cashier, then backtrack). I wont be going back.

Ive had their cold brew before and its really good, but they never seem to open at the posted hours. The Las 5 times ive tried to go theyre just not open or opening late and not acknowledging people outside. I usually just go to OCF now, cold brew is just as good

I got there at 658 onmw to work, the sign says they open at 7.. I called to ask why the door was locked. They said they didnt have bagles yet ? Ok thats fine but you also sell coffee. I got to work late. They decided to unlock the door at 10 past 7. I set my self up according to their hours of operation on the website.

I wanted to like the place. Close by and decent reviews. Born on NYC bagels and recently had one on a trip up north. I ordered a pork roll egg and cheese on a toasted ET bagel. Im glad I asked for it to be toasted otherwise it would have been a raw bagel. Barely cooked and terrible texture. Calling it an everything bagel would be a stretch by far. It barely had anything on the outside. Maybe everything fell off before I got it. Also its a microwaved egg which never complements a breakfast sandwich. You know the texture Im talking about. When the egg bounces back when you bite into it. Looks like its back to mail order bagels from NY.Note: The onion bagel was a better bagel and had ample Onion pieces on it and was actually cooked. Good amount of jalapeno cream cheese but lacking a bit of jalapeno flavor and heat.

Fresh, smells good, workers always working.

THIS WAS ON MY WANT TO GO LIST.. SO GLAD I FINALLY MADE IT!! HAD THE LOX SPECIAL.. MMM MMM MMM SO GOOD!! MY SON AND I LOVED IT!! THE COLD BREW COFFEE WAS PRETTY GOOD TOO.. I WILL BE GOING BACK AGAIN REAL SOON!! THANK YOU!!

Very hard bagels, not soft at all. Hurt my jaw to chew honestly. These bagels are not even close to a Jersey or NY bagel

The worse customer service Ive ever experienced on a consistent basis. I usually order the same exact thing but the prices are always different, not once have they been consistent. They never add cream or sugar even if you ask for extra cream and sugar. I still always tip because Im in the industry. The food is good thats why I still order from them but they just seem miserable most of the time and the inconsistent pricing is annoying.

Got the veggie bagel and it tasted like cardboard. The texture and flavor were just bland. Got egg,cheese and pork roll on it and I’m just dumbfounded that the entire thing lacked any sort of flavor. Insane. You’d be better off at dunkin!

Poorly staffed, food is just okay. Ordered my breakfast for pickup from down the street while I waited for anyone to acknowledge my presence here.

I was happy that they held two whole wheat everything bagels for me as they always seem to be out by lunch time. While their sandwiches are fine, I dont find their whole wheat bagels to be very whole wheat.

44 minutes to put together 2 bagels on a weekday. Come on.

I wish the bagels were better. Everything bagels are sorely lacking. I’ve gone a few times since it is close to where I live, but I’m generally disappointed each time. However, they do have pretty good bialies and make the bacon well done.

Friendly service, great cream cheese selections, and tasty bagel sandwiches!

Don’t be fooled by the cute hipster exterior. This place has mediocre bagels at best and should hardly call itself a bagel joint.

Delicious B Sandies. Fresh bagels. Wonderful service!

Ive been here a few times with mixed experiences. The location is convenient and clean, the employees are friendly. My only concern is they seem so swamped with orders that quality control of the bagels theyre selling isnt there. Mine today had a paper packaging label baked into it...

Best regular bagels around

The best Philly bagel location. Food is always fresh. Super friendly staff. All the other locations they need to be retained. I go out of my way to order from this location. I hope management can reflect and make changes quick.

So glad I was able to check out this bagel spot during quarantine! I placed my order and paid over the phone. When I arrived at the pickup window, the bagels were ready and they poured my coffee right then and there so that it was hot and fresh for me.I was very overwhelmed with the huge variety of bagels and cream cheese flavors. I ended ordering with an egg bagel with sundried tomato cream cheese. It was delicious, and they were very generous with the cream cheese!I definitely plan to return when in the neighborhood for breakfast or lunch.

To me its one of the best bagel places in town

If this wasnt the only bagel place in the area I would never order from here again. Usually about a 30 minute wait for a bagel and a coffee, even on weekdays.

Amazing bagels and great service.

I got The Godfather twice and it was incredible. LOADED with prosciutto. Today I got one and it had literally 1/4 of the normal amount, PLASTIC IN THE SANDWICH (u know the prosciutto plastic) and to top it off there was a hair. Absolutely disgusted and a waste of a $11 sandwich

I was here this morning and waited for 15 minutes without ever getting my order taken. There were only 2 employees working so they might have been understaffed, but the employees didnt even acknowledge me or the one other customer waiting to place orders. They also were answering the phone to take orders instead of taking our in-person orders. The bagels looked pretty good, but I ended up leaving empty handed after waiting 15 minutes without a simple Hello from the staff. If youre willing to deal with slow and poor service for 15+ minutes, Id say check this place out. But honestly, its not hard to find a decent bagel elsewhere where they actually want your business.

$6.75 for your basic Sausage, Egg, and Cheese on a Bagel. I dont think I need to say anymore.

Bad system, very slow.

I stopped in on a whim during a walk in this cold weather and Im so glad I did. The environment felt very positive and joyful and the staff was really inviting and chipper.At the moment, only three customers are allowed inside at a time and once youve ordered and paid, youre asked to stand outside near a window where youll pick up your order once its ready. This might not jive with people who are sensitive to the cold, but I think its a stellar way to queue up customers during the pandemic, and my wait was only a few minutes even though there were a couple of people ahead of me in line.I ordered a turkey cali (turkey, avocado, peperjack cheese, and sprouts) on a sundried tomato bagel and it was stellar. Excellent, excellent bagel...can they be bought by the dozen? Ill have to find out!!

Terrible customer service. Dont bother.

Classic bagel shop with great bagels. Its not trying to be fancy or trendy but just a great corner place (literally) for a nice bagel.

My first time here today. Great coffee. The bagel was good size. Nor too big and not small. Texture was great I got the poppy seed toasted lox special. the lox were fresh and plentiful. The tomatoes are of the highest quality. Just four blocks from my house and at $10 for the sandwich....I WILL BE BACK!

This place was great a year or so ago, but since Covid it’s really, really gone downhill. Suddenly it takes about over an hour to get just one bagel if you order online or call. And they usually put you on hold for ages if you call. Just not worth going here anymore, quite a shame.

Nice casual bagel place. Low key seating inside plus window service which is always nice to have, is a big win during Covid 19 restrictions. 5 stars since Philly is mostly lacking good bagel options.

Very subpar bagels - the last two experiences have been a let down. Nitro cold brew coffee was terrible - so yourself a favor and just walk to Starbucks. One should not be given just two slices of turkey on a turkey sandwich bagel. Bagels have steadily gone down in quality over the last few months. We used to love going here but now avoid it at all costs.

Bagels had the right texture and taste. Got the lox special and the whitefish special. They were packed with fish and the capers were a great touch. Def going back.

Extremely poor quality of service, which is a shame because the bagels are good.The service was always shaky ever since I started going here, but in recent months it has declined significantly. Frequently when trying to order ahead (Covid) the phone just doesnt get answered. When going to the store it feels like having to help me is a huge bother for the people working there. They give constant attitude and dont even acknowledge people that are waiting.Ive been there well over a dozen times and on my most recent trip they got one item in the order wrong. This was the first time Ive ever went back to get something corrected, so Im not a huge complainer, but when the order is wrong, its wrong. So I went back to get it fixed and was told, well we charged you for the other item. Ok...? If youre at a restaurant and order pizza and they give you a salad, you say it isnt what you ordered, they apologize, and bring out your pizza. We had to go back and forth with the employee, who was pretty much blaming us, and after a few minutes she finally agreed to give us what we ordered originally, of course with us paying the additional $1.50 for the difference between what she gave us and what we ordered (I had no problem paying the delta, considering I would have paid it originally anyway). Then, she proceeded to turn around to her coworker and talk smack about us.They barely answer the phone, mostly ignore you when you come up to the window, and act like youre bothering them when you do catch their attention. Thats not saying all the employees are bad, some are pretty good. I just dont want to buy food from a place where I have a good chance of being ignored or met with confrontation when the restaurant makes a mistake.

These are just not my favorite bagels in the city, they always seem like they have been sitting around and are stale. I really want to like them since they are in my neighborhood, the staff is always friendly and their service is good and it’s always clean...I just don’t care for the bagels but will continue to enjoy their coffee and maybe they’ll add pastries one day...one can only hope!

Takes a very long time to get what you’ve ordered, seem understaffed. Bagels are hard as a rock sometimes. Someone mentioned the bagel place, :fire:

Got two breakfast sandwiches from here. The bagel was fine, they throw a cold piece of cheese on top of the sandwich which I thought was strange. They did use a lot of bacon, so that’s a pro.

Great neighborhood bagels, have to get there early though

This place is amazing!! The food is delicious, you would never guess its 100% vegan. But even better than the food is the super friendly and inviting staff. Totally recommend if you want a piece of gorgeous, happy Philadelphia that you can feel good about. Worth every penny!

This location is far, far from as well run as the Passyunk or South street locations. Call to place an order and wait on hold for 5-10 minutes. I heard another customer had the same issue this morning. Arrive and my sandwich isn’t ready. Overheard the employee say I “took too long.” So, you gave my sandwich to someone who showed up before or...? How could I take too long to arrive for a pickup order? I’m told they’re making it now after I pay; only for it to be sitting on top of their toaster for 10 minutes because no one thought to let me know it was done. Had I not asked I could have been standing there all day. Great service.

Food was amazing!!!! The staff was SUPER friendly and nice. They have other snacks and food to grab on the go. They even had VEGGIE SAMMY! We were searching everywhere for it and they had it here. I highly recommend this place. Location is great.I cant wait to go there next time.

Every time I go the order is wrong in one way or another. Just sat on hold for 15 minutes and just called it quits.

Another hidden gem. Love this place. Whatever bagel sandwhich you choose try it with Cheddar & Horseradish CC. You will love it

Great bagels and bagel sandwiches! I live right around the corner and love walking over for a sandwich on a lazy weekend morning. Sometimes the labeling of the bagels isnt done, so youre not sure whats available until you get to the front of the line, but they generally are nice about telling you what they have available.

This would have been a great bagel, besides that the cream cheese was sour- idk how you mess up cream cheese 🤷🏻‍♂️

Bagels are just okay. They also messed up our order which was not complicated at all. Three bagels- two with one type of cream cheese, one with another. How is that difficult?

Wow! This review is for a bagel sandwich I had twice now (I can’t comment on anything else).I grew-up eating bagels, Lox (not Nova) cream cheese, with onion/tomato & capers. And, almost always from a real Jewish deli/sit down eatery called Hymie’s in Ardmore PA. A true authentic Jewish Deli.-My son brought home a Fitzwater bagel sandwich - Lox and cream cheese onion tomato capers on an everything bagel sandwich - OMG, Yes, it was excellent. Easily 3, 3.5oz of lox + cream cheese on both halves. Wow! Everything was fresh and tastes great. It’s enough food to open the sandwich up to create 2 Packed open face sandwiches. Totally 2 thumbs-up for the sandwich. And, it’s worth every bit of the $10. price (Lox is very expensive, sold by the ounce), ($12.95 at Hymie’s).-That being said, I would not buy a dozen bagels to have at home. They get 5 stars for the excellent sandwich- the bagel alone is satisfactory as bagels go. It’s better than a grocery store but not better then other bagel stores that focus on selling bagels by the dozen.> Original Bagel-Rt. 3, Broomall Pa.> New York Bagel-CityLine Ave & Haverford rd.My son is in the City a lot and brought home the sandwich as a surprise the first time. I requested it the 2nd time and told him he doesn’t need to check with me he can bring that sandwich home anytime - excellent.

A classic bagel joint for all of your breakfast needs, with the added bonus of good quality coffee, juices, and a large variety of cream cheeses. Get there early for fresh, soft, crackly bagels.

This place has great food!! Super friendly service. You must try the EGG SALLY, the best I ever had! And the coffee comes in these super cute mugs

Great neighborhood breakfast spot. The owner is one of the kindest people Ive ever met. If you want good food with nice neighborhood folks, come here. My mom and I have not been disappointed during a visit.

Great food and friendly service. Clean, new restaurant with a creative menu. Who knew bagels could be so interesting... Be prepared to wait as each wonderful sandwich takes awhile to make. My godfather sandwich was sublime. Add avocado to it for a nice treat. Try the French toast bagel!!!

It was my first time here and I got the chicken salad deluxe on a jalapeno cheddar bagel. The bagel was fantastic. It came with spicy artichoke cream cheese which was also fantastic. However, the chicken salad was bland and that combined with extra cream cheese and goat cheese was way too creamy. The price point of $9 was also questionable as the BLT was a mere $5. I will be back but I will make sure to order something different next time. Highly reccomend the jalapeno cheddar bagel with the spicy artichoke cream cheese.

I was craving bagels after my NYC trip. They offer a unique fresh bagel. It had a different texture than I’m used to, but it was enjoyable! I look forward to future stops here.

Great little ma n pa bagel place. There aren’t many good bagel spots around so it’s definitely worth a try. Prices are a bit high but it’s in the city so it’s probably not cheap to run a business there. It’s on the way to work for me so I will definitely stop in more often. It’s too bad they don’t have pork roll egg and cheese on the menu. Otherwise I’d give it 5 stars.

Great corner bagel place for traditional bagels in a variety of flavors. An interesting menu of sandwiches and a nice selection of flavored cream cheeses. Busy weekend mornings but seems to staff for the appropriate rush periods. Perfect if you just want a good bagel and coffee.

Awesome place!! Stopped by today with my girlfriend for the first time. Great selection of breakfast items. Staff was supper nice, amazing service, and most importantly the food was ON POINT! 10 stars

This is my go to! Reliable New York style bagel EVERY TIME! Sandwiches are piled high with quality goodies, but my favorite is the Breakfast Sammy. They make fresh eggs!!!! So happy to have this in the neighborhood.

Great bagels. Great coffee.

Purchased bagels at 9am on a weekday. I would be willing to bet that these are cooked off-site and reheated from frozen to be placed in the display case. Got a bakers dozen and they have a freezer burnt consistency. Only 12 more bagels to go, or maybe I’ll make these bird food. Very disappointed. Smaller than the average Philly bagel. If you want the best bagels in Philly, head a couple blocks east to The Bagel Place and you won’t be disappointed.

Bagels were very good...service was pretty fast once it opened. There was a line outside waiting for it to open...which it finally did at 8:03. I mean, who cares about 3 minutes, but when theres already a line get your act together and open the store on time at least. The bagels were not huge, but pretty tasty and the cream cheese was good. Basically, its what you expect from a bagel joint in Philly.

Great variety of bagels and spreads.

Great sandwich for lunch, good price for what you get. People are super nice. Great atmosphere. Very fast and nice people. thanks

Great breakfast place open on a Monday morning. Excellent PIZZA BAGELS and sandwiches. I ordered food and it was freshly brewed with a creamy top. Yum!

Fitzwater St Bagels is one of my favorite spots to pick up breakfast on my way to work. They have amazing bagels and a great list of sandwiches and specialty cream cheeses (my favorite is the spicy artichoke). There tends to be a line, but it moves quickly, and the service is always stellar.

Lots of great bagel options, all are fresh and have many options for spreads or to make them breakfast sandwiches. I had the jalapeño cheddar bagel with just a regular cream cheese spread, which was a delicious option. Always worth stopping in, small seating / waiting area inside.

Delicious hot sandwiches!! We also got a brownie and a dont - both were SO good We were very happy to find this place and we will definitely come back next time were in the area.

Awesome place. They were super sweet and gave us the absolute best experience, must say I had much more fun then I thought I would. Really great food here.

Actually, my son was traveling with one of his sports teams and ended up at Fitzwater for breakfast after a flight. He insisted I log a 5-star review for them. Best breakfast he ever had!

Good bagels I take them home and make my own sandwiches ECT...I dont wait in the lines . Its a small place that gets very busy on the weekends. Everyone has an opinion on bagels. This is not New York so many people have issues with any other bagel. Its a locally owned place which I enjoy patronizing.

Im going there regularly. The food was good. The employees were friendly. It was not expensive and it was very reasonable. I would highly recommended.

Bagels are okay with decent flavor but the texture is lacking. Consistently on the small size as well.

Awsome bagel great i ever tasted

Wow, this place is truly something special! I ordered the hot ham and cheese croissant and it was so delicious! Service was absolutely outstanding, cashier so kind and made my experience so pleasant

Decided to pop in for lunch and was so pleasantly surprised! All the food was SO delicious. Im not vegan and was surprised by how awesome the flavor/texture was.

Would have given 5 stars, great food and great pocket for our neighborhood. They should take phone orders on the weekends. Being that they do durning the week, huge inconvenience that they do not on the weekends. If they are worried about people not showing for their order then I would suggest prepay over the phone. When you have kids and a million things going on at home, you do not have time to sit and wait for them to get your order ready.

Great bagels

Extremely disappointed... Saw the reviews was in the area decided to check it out... For a bagel egg and cheese and a coffee, it was $7.23 -- quite expensive... But thought maybe its really good...Turns out rhe bagel is stale, the egg and cheese was premade and less than room temperature -- if I wasnt on my way to work i would have went back for a refund

Service is friendly and fast. Nitro coffee is incredible just like their food. Will be recommending to everyone!

Best dirty (with a shot of espresso) chai late!!! Also, delicious bagels 😍❤️

Super good, just wish the toppings stuck to the bagels better. (i.e. poppy seeds)

Pretty gross

I go here for bagels regularly. Breakfast sandwiches are great as well. Coming from North Jersey, my breakfast and bagel expectations are high. I fully recommend this spot!

Long lines for sub-par food. Was next in line and waited for 5 minutes until anyone acknowledged me. They also messed up my order. Tried it twice, wont be back again. Its a shame bc its in a super convenient location but Id rather walk the extra few blocks to Miles Table, Ants Pants or Metropolitan Bakery and actually get good food with great service.

This was my first time and it was the worst experience. I ordered 2 breakfast sandwiches and it took 45 minutes to receive my order. I was offered complimentary bagels for my inconvenience, but never received them. My sandwich had hair on the cheese, and shells in the eggs. This was truly a horrible experience. I will never go back.

The hours online say they open at 6:30am, i got there right at 6:30 to pick up a dozen bagels to bring into work with me and they weren’t open. waiting for 15-20 minutes and still did not open. Ended up leaving and going to a different bagel place. they should be open when they say they open.

Good bagels, gets crowded so be prepared to wait

Great food specials young lady who made me my niece bagel was great

Best bagels in philly. Not overpriced. Better priced and better tasting egg sandwich than other wood stove bagels places, and lines are quicker.

It’s okay for the area. They got my order wrong, we’re out of a lot of stuff, and is very expensive. The bagels are very small and it is pretty disorganized.