I purchased a bestway 12ft fast set pool from this place and it was a defective pool. The same day I took it home and filled it up, half the water leaked out. Giving it another shot I filled it again and now today its pretty much empty. I called the store to let them know and see what I could do since the pool was defective from day 1and they apparently will not do refunds or exchanges, which they neglected to tell me when I bought it, and that I would have to go through the manufacturer. I dont feel like after spending $200 on something that was broken from the beginning I should have to deal with the manufacturer. After this company bought this pool from the manufacturer it should be their job to deal with the manufacturer, not the customer. All I wanted was an exchange so I could finally have my pool but I guess I will have to go on a scavenger hunt myself to see if I can find out what the problem is, and hopefully I can find it before summers over. I know for sure if I go through the manufacturer I will not have a pool until winter, especially with covid going right now. This is ridiculous and I regret buying this pool from this place. A dream just turned into a pool nightmare for me. This I very bad customer service in my opinion, thank the stars that I went with their cheaper pool. If I could I would give this place 0 starts, and I will be calling their corporate tomorrow.

Exciting times. Under contract to build our pool.Greg is our sales rep. Extremely helpful! Great customer service. Excellent prices!

I bought a disposable pool for 3750 at this place and clearly explained to them that I needed everything to be assembled so Rudy said sure no problem I know a guy that can take care of that for you. So then the installer that was recommended shows up builds the pool (easy part) and leaves without building the ladder. Not going to fly. I called the store and I spoke to Gus about the situation and he advised that he would do it since the installer that they referred failed. 4 hours later I get a call saying that they were not going to install it after all because of liability issues. So I advised no problem I will sign a liability waiver. They advise no we cant do it and that it easy to install. I advised Gus I dont care if it easy to install I paid for the pool and installation and I was not going to install it. I missed a days work for a horrible experience. The ladders that they sell you for the above ground pools are in a box in a thousand pieces. If you pay for installation and are a busy person like I am make sure you get it in writing that they will install the ladder. I talked to the manager to come to a resolution but was met with negative results and with a negative attitude. I requested a refund for the ladder since I dont have time to build it and they refused. Dont do business with these people they are very expensive, very lazy and wont do anything make things right.

I have to say he people that came to actually do the work are great, respectful and know what they are doing, but the company is Not organized. One year after they started construction and my project is not done! Pool is finally completed but the deck wont be started till November (2 month). This is unexceptable! Oh and i am already paying for project that is not complete !

Worst experience ever !!! If i could give no stars I would. Went to get an estimate Mid March and was told installation for the replacement pool liner would be available within 6-8 weeks. FOUR MONTHS LATER finally got the liner installed but first receiving a very unprofessional call requesting balance must be paid in full prior to installation, balance of $2k after $9k had been paid upfront. Worst of all is they did not provide the pumps or even bother to Re-install the water fountains because it was not written in the contract even though the representative advised it was included when estimate was provided !!! Went to this place because they initially installed pool years prior by previous home owners, save your money - plenty of other places with better service and actual results.

I have been shopping around for a hot tub for sometime now! My neighbor told me about their Secard Spa she bought 16 years ago, and it still runs like new!So I decided on a Secard Spa. The sales team at Secard Pools & Spa were very informative, patient, helpful and professional, most importantly their prices were comparable.Secard Pool and Spa in Pico Rivera saved the day!Their Team delivered the spa to my home, set it up in record time for my family and I to enjoy for Memorial Day! We now look forward to many years of family fun and memories to come in our Spa!Thank you, Secard Pool & Spa in Pico Rivera!

We love our hot tub. We cant believe we waited 100 years before having this liquid vacation right in our own backyard. The path to acquiring a spa in our possession took quite a while. We are relentless in our research. We talked to everybody in the LA metro area, including Wayfair.com. We kept running into lengthy wait times and high pressure sales people or just plain bad communication skills. It was easier finding health insurance. SECARD made it fluid and easy from first contact through installation. Not only did SECARD have a wide variety of choices available right now, we found exactly what we wanted AND it was in our price range. As novice spa owners, Manager Greg Budinko didnt talk down to us. He was patient. He told us what we needed to know, answered our questions patiently, and was there for support much later after the tub was at our house and we were figuring it out. What a guy! We bought with confidence because of him. Even the delivery service associated with SECARD was incredible. On time, efficient, quick &courteous - and we live on a giant hill! PLAN B (the delivery guys) was fantastic!We cant say it enough, WE LOVE OUR HOT TUB!

My wife and I including my sister in law are looking to buy jacuzzi we decided to come to Secard Pool & Spa in Pico Rivera. They were very friendly and helpful.

Thank you Rudy for educating our family about pool conditioning love the fact that no one ever tries to sell you things you dont need I used to come here as a kid now we have pool for our kids my husband and I only trust one place Secard

I read all the poor reviews, don’t give up on this company.I met Greg at the County Fair two years ago. I was very much interested in a vinyl pool, but it wasn’t the right time to have one installed at my house. I thought about the pool often and two years later, I contacted Greg again regarding the pool. I pretty much purchased all upgrades for my 12x24 liner pool spending more than intended and adding a gazebo jacuzzi.Although purchased Sept. 4th 2019, construction didn’t start until Oct. 24th 2019. The different crews came out for the following three months to work their magic. I spoke with Chris regarding scheduled appointments for the crews. He was extremely professional and was available for every phone call. If he wasn’t available he would call back the same day and would answer all emails immediately. My pool was complete by Jan. 24th 2020. I had a few hiccups, areas that weren’t as polished as should be and areas that needed replacing due to holes or gaps. I sent a few emails and Greg came out examined the areas. He scheduled a crew to come out and they made all the repairs in one day.My jacuzzi was installed and completed the following month. The three for that crew were nothing but professional. I was extremely satisfied with their service. And honestly of all, I enjoyed their service and company the best. I was able to communicate with them without a language barrier and they were fully and completely aware of the product. The gazebo was built quickly and my jacuzzi (seats 7 to 8) was placed in the area with no damage.As for payment, my entire pool and spa were financed besides the first deposit and the ending balance which was not covered. They are thorough when it comes to payment and you are notified of what amount is due and the due date.I was extremely happy with my purchase and I absolutely love my new pool and spa and it is such a joy to sit and relax in my backyard.Thank you Greg, Chris, Juan, Edgar, Robert and all the others for the excellent service.Rachel Shannon

Excellent customer service and smooth transactions all the way through to install.

What was supposed to be just a quick peek in to window shop, turned into a quick educational course that got me so excited I immediately came back the same week to purchase my first new hot tub. Gus was the one who initially greeted me and let me ask a few questions before leading me down everything I needed to know about buying a hot tub. But he was more keen on hearing out what I needed... and my budget. With that in mind, he directed me to exactly what I was looking for. And Greg, the manager, helped close out the deal. Theres something about these guys thats special. They dont treat you like a quick sale. They want the lifetime sale - and THAT is how good sales people continue to earn my business.I highly recommend stopping by the store and not just shopping online. Itll be worth the trip however near or far you are. And trust me, I shopped around. Everywhere else seems like a used car dealership to me. Definitely go in to see Gus or Greg at Secard!

Better than Leslies!!! Come here instead. You’ll be happy you did!!

We absolutely love our Islander Pool. It is so beautiful and has totally transformed our backyard into our very own paradise. The whole process from beginning to end was seamless and everyone from the contractors to the employees of Secard have all been wonderful, timely and courteous.We are very happy we decided on our beautiful Islander Pool from Secard.Below are the before and after of our backyard.

Greg was a very funny man. :) We came in a day early for our pool and he was very enthusiastic- packed up our pool and gave it to us within the hour. Great installation guy too!

Seaguard pool is excellent. excellent customer service. I purchased a pool and a Jacuzzi and I will return again.

Husband and I have been debating getting a hot tub for awhile so we decided to check them out. So glad we came here! Greg was super helpful and not pushy. We had a pleasant experience shopping here and we ended up purchasing. Would def recommend to anyone looking for a pool or spa!

We saw the Island Pool at the Pomona Fair and talked with Greg from the Pico Riviera store. He was very helpful and explained all the good points of a pool that is just 4 feet deep and part above ground. We had a 12ft × 24ft Island Pool installed, with a waterfall. We also found other benefits, less worries of leaves & debris & pets near the pool.

Greg, was just awesome! His customer service was outstanding! He went above and beyond to help me with my pool situation. If ever at the Pico Rivera location ask for Greg, you won’t be disappointed.

We bought a CalSpa hot tub from Secard and had them deliver it all the way out to us in Joshua Tree. Scheduling a delivery time was very easy and quick. On the day of delivery, Peter and his crew of Gilberto and Joe showed up on time with our new tub. They were very professional and were able to maneuver that F650 truck like it was a sedan. Once we told them where we wanted it, they took control and figured out how to get it there. It was not the easiest spot to place it but they made it work.After that, Peter explained how to initially start the tub and how to work the control panel. He also gave us our box of chemicals and explained that. In the 2 weeks that we have owned the tub, it has been so enjoyable and has performed flawlessly. Thank you Secard for the great purchase and continually being there to answer all our little questions!

MY SECARD POOL EXPERIENCE * * * * * 5 STARS!My prized 8X32 foot vinyl 30 year old lap pool is intended as an above ground pool but I did sink it in the ground about 2 feet.  (Half height).  This pool was in serious liner decomposition and already hanging together by threads of degraded vinyl in the liner department.  I was in serious trouble.  Even though my liner was only 3 years old, I needed to replace it soon as it was caving in out of the tongue and groove due to a non-professional liner install done by me and my buddy Crazy Dave!  Online I searched, found and called Greg B. from Secard Pools (Pico Rivera division).  He came out on the next Sunday morning (which was impressive) - May 26, 2019 to give me an estimate for both a new liner and installation.  I had another comparative vendor to choose from but Secards price was better by nearly $1000. Incidentally and additionally, I had 4 structural wall breaches on the north side of my pool that were slightly caving in and Greg promised me after both his and his experts examination that if they were easy fixes, Secard would not charge me.  They deemed them easy (whew) and I was thankful that they proceeded to prepare my pool for a new liner that would give me pleasure hopefully for many years to come!  Gregs estimate time for install was mid July.  That did not happen until the 2nd week of August (these guys are often booked in advance), but this wasnt a deal breaker for me.  Within a few days my pool was restored to showroom perfection.   Secard sent out a measuring team which included a nice man named Geronimo, in the interim and later their draining and install team, headed by a 30 year installer vet named Ramon, who also completed both the water draining and the breach fixes both in about 2 hours.  They came back the following Monday, installed a new liner track and the new liner on that day as well as filling the pool.  On the final day, a Secard team of 3 men came over and cleaned up everything really nice and installed (an optional extra) solar protection swatches to prevent degradation to my North wall pool corners which take on a lot of vinyl eating sun.  They even left me a generous supply of chemicals to set up my fresh water (conditioner and chlorine shock) My pool is now very inviting!  Vinyl installation companies are hard to find in Southern California.  If you are looking for a vinyl pool install team to put your pool together for you so you dont have to mess with it yourself - look no more - Secard was my choice and they ended up being a sound and best choice.  My pool never looked so good in 30 years!  After all was said and done the customer was King!  Thank you Greg B. and your entire Secard team!Jimmy HunterLos Angeles, CA (Fairfax/Grove area)

Got a notor for above ground pool. Works great

We ordered a swim spa in June 2020..it took over 6 months to receive due to Covid..But I was always spoken to professionally even when I was a a bit annoyed 🙃 at the length of time. Once we had the spa delivered we have had no problems..love it!Also, had extra concrete poured..great job.All employees in our home were courtesy, polite and cleaned up. Great job!

Best pool spot ever!

Well stocked, great detailed cleaning information, staff very helpful.

Greg helped us out, he was super friendly, he didn’t try to upsell us into a hot tub we didn’t want. He listened to what our needs were and we found the perfect hot tub for our Airbnb rental at a fair price. I highly recommend this place and will for sure go back again!

I recommend Secard Pools and Spas if you are looking for an above ground pool. I purchsed the 18 x 10 rectangular pool and the kids absolutely love it. The pools are made of great quality and the customer service was excellent. Everyone at the store were very helpful and informative and help me find exactly what i was looking for. I recommend this place.

The customer service is always great. Greg is the best, I can always depend on him to come through when I have questions or concerns. Thanks Greg!

I worked with Gus at the Pico Rivera location, he was very polite, professional and knowledgeable.

Very poor customer service. Man at front desk exhibited condescending, sarcastic tone when asking why I was there. Greg was not there as we had schedule a meeting in advance. Understood, this seems like a rough start representing what Ill be experiencing in the future. Ill simply take my 30-50k to another company.

The spa is great! I did have a couple of delivery/installation issues (hence the 4 stars), but the issues were successfully and timely resolved by two very professional and contentious service technicians, Peter and Ernest. Thank you!

Great experience best pools

This is our second pool we bought from Secard. The staff member (Gus) was very helpful and provided quality customer service. The only issue I had was my credit card wasnt given back to me afyer the purchase and Gus called me when I was about to get home in Pasadena. So I had to drive back to retrieve my credit card. It was my fault for not asking for it too.

Secards is the place to go for all your pool needs for above ground pools and built in pools.

The lady who assisted me acted as if she didnt want to help, very unprofessional. The company claims to have the best prices guaranteed; however, thats not true. Their pools are over priced. I found the same pool at Lowes for $1000 less. As a matter fact, they make up prices.

Great service! Sales lady was really nice and helpful! I’m happy with my purchase.

Thinking of getting a pool? Come see this place..

Helpful and informative...information worked out for me and I was able to resolve my issue without going in to the store so that was a major plus. I gave a 3 only because I have never actually visited the store but they did help me and Im grateful.

Greg is very knowledgeable of the stores products, and extremely helpful. We called the store a couple times to ask for help with pool set up, and was very kind and patient as he walked us through the troubleshooting. We have had great customer service with other staff members as well, and the products speak for themselves.

Their customer service is amazing ! Thank you Greg for all the great help.

Staff is super nice, helpful and share their tips on how to maintain above ground pools to new beginners. They even offered to test my water, if I bring a cup of water with me on my next visit FOR FREE! & they will inform me of all I would need to maintain a clean and safe pool for my kids this HOT summer! Highly recommend this place 👌

Professional and courteous from the initial sales call to the final installation of the pool liner. I would definitely recommend Secard and will use them again.

I contracted them to build a pool at my place in Joshua Tree. The service was horrible. I could never get them to call back. They took my deposit then kept asking me to prove owned the home through my business despite me showing them the deed my business license and even a notarized copy of my business. Then the rep told everything was good and they’d tell me when the dig would start. Then two weeks pass and I’m getting calls from their legal saying they wanted even more proof. I finally cancelled the pool. Of course they still have not returned my deposit. Very unprofessional and very low grade.

Everyone was polite and knowledgeable. Got a 12’ pool and everything to take care of it for my kids this season.

No one attended us. They didnt even come out to ask if we needed any help

This Company is Good and the Staff are well informed and nice. I bought a Pool from them in 2016. Been very happy with the pool and their follow up assistance. Would recommend.

Vinyl pools and spas. Poor customer service. Employees honestly dont care or want to be helpful. The guys who bring the spas to the house are almost always stoned so that means theyre driving around stoned or drunk. Is this the type of company you want to spend thousands of dollars at? Not me. Family & friends have had poor dealings with these guys. STAY AWAY if you want your pool or spa to last without any problems! You dont know me but please trust me on this.

Very helpful and had the parts I needed. Gave me a great price on a new pump motor and impeller.

Very helpful

My husband needed some accessories for our above ground pool and instead of ordering from amazon, he decided to go here and support small business. When he was there, the guy who helped him was not amicable and his answers were just short and didn’t care to earn business. Needless to say, we won’t go back...we’ll just order online

This place has some of the best above ground pools in the area! Their prices are competitive as well.

This place is ok service is bad this people actually dont want to work I dont know what there doing there bad service

Good communicationOn time deliveryGreat experience from sales to delivery.

Used to be a great place to get pool advice and repairs done for my pool which has a liner. If there was of no star rating I would give it to them. Stay completely away from this company they never call you back they dont respond to emails and the overcharge you for everything. A simple $40 part was over $400 installed. When I called them on it they said labor, it took 15 minutes to install the piece. In addition when they installed two of the wood sidewalls they charge $400 each and only cost them $25 to make. They installed defective dry rotted plywood that was separating and looked like they had it outside for years. It was a struggle to get them to replace the defective ones with new ones. You need to be very careful of all the work they do as they will shortcut the work. They also send multiple crews that have no clue what the last crew did and then asked for payment in advance. Do not pay them in advance. I do not recommend this company to anybody, stand clear of this company. I worked with the location in Pico Rivera and their Headquarters in Rancho. The project manager in Rancho Is completely worthless she has no clue what the job sites are doing does not provide them with the correct information before she dispatches them. Does not return emails, but calls for approval to raise the price quickly.

Great advice and service, Friendly salespeople

Would have like more explanation on being pool owner, but product seems to be holding up. 14x22 rectangle above ground pool.

Always helpful and friendlyGreat deals

We purchase A-pool at this store their customer service is horrible!!!!Its sad that they have no KNOWLEDGE in what is customer service. It seemed as if I needed to drag the words out from there mouth. Even though I made a large purchase. They were in a type of attitude of get the f... out.. IM A VERY DISSATISFIED CUSTOMER....

Good selection & pricing on supplys

The guys was very friendly very explainable real kind

We went to only buy a filter for a pool and they were very rude, just because we bought our pool somewhere else. They said were better off going to Leslies pool supply. Anything we had questions about our pool she said we should go elsewhere. Unprofessional... And if theres a reason, they should give a damn good one.. Not just cuz we bought it somewhere else!

They were very helpful in getting what I needed to get my pool up and going. I needed a pump and motor which no one else had and they found one in stock that need a little modification to fit my needs.

Very good service I will recommended

Really bad customer service disappointed my husband paid our pool all cash the pool needs service and they act stupid 😠 Im reporting then to BBB

Its a good place. I come here a lot.

Nice people! Was pleased

Unprofessional and kind rude!

Secard replaced my liner but unfortunately they didnt complete the job properly as they promised. I wouldnt recommend!

Not the best option

Great company

Good service and product thank you for your service