I recently purchased a 2021 Dodge Challenger from Smart Dodge in Pine Bluff, AR. It was the most perfect car buying experience from start to finish. After receiving a phone call from Lee Smart and his explaining all the necessary details that I requested regarding my 2019 Camaro trade-in up front, I do not regret the drive from Memphis to Pine Bluff. Jermaine and Travis were excellent salesmen. They were totally professional, knowledgeable, and patient. Without question, I received five star customer service and I would highly recommend Smart Dodge for your car buying services.

Fanastic customer service. Had an issue with my battery in my 9 month old 2020 Ram truck. Took it in and they replaced my battery and got me out the door in in under an hour.

Was told it would take 2-4 weeks to run a simple computer diagnostic on my van.

What an horrible experience I took my car to Chrysler Dodge Jeep in Pine Bluff Arkansas to be fixed they charged me a little over 1500.00 and my car is in worst shape then it was when I took it. Once they were paid they didnt give a flying flip about the rest Lee assured me that the matter would be handled and asked me 2 leave my car with them a few more days to address the problem but called me back about 15 minutes later and told me it was nothing they could do so I went back to pick up my car and of course he was no where to be seen!!! I AM COMPLETELY DISGUSTED WITH THEM 🤮

The service department is great. They are professional and courteous and service my truck in a timely manner.

This is vehicle #7 in a 10 year span weve purchased from Smart. Definitely our go-to dealer. Theyve always given us the best deal possible to meet our needs & provided great after service as well. Smart is our first & last stop.

Jermaine Bates was a great salesman. I told him what I was looking for and he found it. I really appreciate his hard work. I love my 2018 GMC Sierra!!!!

Worst ever. Sold me a 2019 F150 as new with 8k miles on it. Factory catalytic converters had beer removed and replaced with cheap ones. Engine light came on 1k after purchase, took it to local ford and they informed me of the issue and quoted me 2200 to replace faulty and aftermarket cat converters. Called Smart Dodge and they said they didnt know because they were a Dodge dealership. Total con artists. Thought salesman had earned my business for life but If youre getting a good deal there is a reason, and unfortunately its not because the dealership is honest. 3 months later Im still waiting for the coward of a service manager to call me. No integrity at this dealership...be advised.

Lee Smart and his crew did a great job! Thanks!

Jermaine bates was a great salesman.made the car buying experience very easy and fast .great doing business with you

Not a good experience with this dealer. I bought a 2013 f 150 an within 3 days started having problems with the truck. 4 months later have spent a $1000.00 to get the truck right. I bought the truck knowing it was as is. Tried to call an talk to manager but he was out. Left my number an he never called me back. Not a good way to run a business. Will never buy from them again.

Nice quick clean and friendly

No customer service, they just looked at me through the door like I had coronavirus or something. Was browsing for an hour. Three guys just stared me down

Great service! Travis found us something we loved, and within our price range. Ill be buying my next car there after this experience.

Dale was an awesome salesman. I did my credit application online and picked out the car, they had all the paperwork ready all I have to do is test drive and sign, in and out in 45 minutes.

Worst experience I have ever had in 40+ years of purchasing cars and trucks!- Sales manager was unfriendly when he test drove my truck to evaluate trade in.- Dealer did not provide drive out tags but moved my old plate over to new truck - which is illegal.- Finance manager (Capp) was unfriendly and not helpful. I had 2 cashiers checks totaling more than agreed upon price. He told me he could not get a check cut for difference due to all management taking early lunch and then going to play golf. He said check would be mailed the next week. I waited 3 weeks and followed up. He said he would check and see where refund was. I asked him to call me back and give me an update. He said - you really want me to call you back? I said yes. Of course he never called and I did not get the refund until I called the next week and spoke to GM. He is not good with math and failed to credit the $500 down payment I provided via phone to hold the truck.- Title never arrived so I had to call and request expediting so I can register truck.- Amy in title dept sent me a letter and a faux title. I took this to DMV and they advised without real title I cannot register truck.- I called to speak to Amy and found she no longer works there. Cassidy told me she would overnight the title and email me the overnight tracking number for follow up. 1 week later I called back and she had never sent it as “they were short handed and did not get around to sending.” Said she would overnight that day. I never got an email and to no ones surprise - the title did not arrive the next day either.- I called the next day and spoke with the best employee they have Mark in finance and he requested the check be cut and mailed. I called him back to see if he could help with obtaining title and he said they weee backed up. He said he would call Cassidy and he did. She called me the next day and said that title would be overnighted and she would email tracking number. Never got the email but finally got the title 45 days after purchasing truck.- Do yourself a favor. Find a dealership that hires and trains their employees!

Nice and freindly people

I have had such a great experience with smart, that not only have i purchased my last 2 vehicles from smart, they gave me a job and im currently working here!!!!!

I came to Smart Dodge this morning just to look around. The salesman Cap was the first person to greet me and ask if I needed help. I ended up seeing a car that I liked and started the process. I told Cap how much I was willing to pay per month, what range I wanted my finance charges to be in, how much I wanted for my trade in and what additional options I wanted. Cap worked with the finance manager Omar and other than not getting exactly what I wanted for my trade in, I am walking out with a new car with all of my request being offered. Today I was first time Smart customer but based on how Cap and Omar treated me today, they have gained a life long customer

None of the salesmen came 2 my aid. All 5 was leaning on a car talking and made no effort 2 talk 2 me

Son purchased a car with 20,000+ miles as new but was not offered the new car warranty but they didnt forget to sell the extended warranty and gap insurance. When going in to speak to finance manager we had to wait over 2hrs no one knew where he was, and finally someone called and he appeared and was not helpful at all got an attitude. He stated that it was a service car and it was never registered so they could sell as new. I didnt think this was a big issue but we didnt get much help from any of the management staff. Mr. Davis stated that he called Mr. Smart and he had no other options for us and we would have to talk to the general manager.I will not be referring anyone to this location, the ball was dropped all the way around. I dont imagine Mr. Smart treating anyone this way but was assured they did all they could.

Good service fair pricing on dealer repairs

Best staff. Omar Davis is a 5-star salesman! Everyone is courteous and willing to help, nice selection of cars

Cap was very helpful, knowledgeable, and attentive throughout the whole purchase experience. I was given a fair amount for my trade and and a great deal on the car I bought. I will definitely be back to do business with Cap and the Smart team when and if I need another vehicle.

I’ve Been Trying to get a Vehicle from Smart Dodge In pine bluff Arkansas for a While now Nearly 3 months and They Didn’t Give up on Selling me One, even with the credit issues And all. If you were to buy a vehicle From anyone around this Area Smart Of Pinebluff is the Place to be. My Salesman Cap never Stopped till I signed Papers. He’ll Work with your Issues and Keep In touch to make sure Everything is going to work . Even when he’s not a work he’s a work.

If your looking for a new or used vehicle go see Cap at Smart Dodge. He took care of us from the moment we stepped on the lot. Friendly and great service.

Lee and Travis went above and beyond for me. Vehicle was priced below market avg. They were able to get my payment exactly where I needed them to be and also provided great customer service & great attitudes! Thanks again for the pleasant, easy buying experience. I will only do my business here in the future. Go see Travis for all your vehicle needs!

Cap, the young man that assisted me, went through hoops to secure me financing. Best of all though, he was courteous and respectful. I will be back and hope he is here to help again.

The most friendly, fast and incredible service I have ever experienced buying a car. They made me feel like family! I highly recommend them to anyone! They DO NOT MAKE YOU FEEL LIKE A NUMBER! Excellent on time as well! Dont wait any longer, go see them in pine bluff!

Cap was very friendly and helpful in finding the vehicle we wanted!

Nicest people you would want to meet. Very nice and neat waiting room.

Matt at Smart Dodge in White Hall offered fast, friendly service. I went in and the process was quick and easy! The staff seemed to go the extra mile to make sure you have a great experience there. I really am enjoying my new car and I would do business with Smart Dodge in the future!

Great service and good deals! Go see Cap and he will take good care of you!

I was really impressed with the service that we received. Thomas Holland was our sales rep and he was absolutely wonderful. He took all our info and automatically went to work getting us financed. This is our very first brand new vehicle ever and we are very thankful. I would recommend him to anyone wanting a new ride.

CAP was amazing! We got the Jeep of our dreams. Very friendly and helpful. We highly recommended Smart Jeep!

Cap was very helpful throughout the process of purchasing my very first vehicle! Great service and friendly environment = happy customer 😊

Great service

My Mother and I had the BEST experience at Smart Dodge! We both went in looking for new vehicles and came away with great deals. Matt McDaniels customer service and willingness to help was awesome! I will definitely continue to make purchases and refer others to Smart Dodge!

We had a great experience at Smart! Cap was amazing! He gave us a great deal on our trade-in and was very knowledgeable about the vehicle selection. We will be back!

Smart Dodge is by far the best dealership that Ive been too, with great customer service.I purchased my vehicle with Matt McDaniel.He was very knowledgeable, and has great customer service skills. Matt McDaniel is by far the best salesman Ive come across while car shopping.Thank You Smart Dodge for your help!

Very nice young man. Worked hard to give us the best deal. Very helpful. THANK YOU CAP

Good

Joshua Godfrey is awesome. He takes his time and tries to find you the best deal. He will do everything he can to make your vehicle buying experience as easy as possible.

Amber and Cap are EXCELLENT! I️ advise you to go see them and let them get you into something nice as well. ❤️

I have a car that isnt only new but he did just what I asked for and found me a vehicle with a lower monthly note. Matt was very patient with me during my time of trying to decide on my trade. I talked with him on the phone and when I arrived at the dealership he met me before I could get out of my vehicle with a smile which made me want to do business with your company even more.I went from a 2012 with high payments to a 2016 with lower payments.Thanks Matt, you were awesome.

My experience was great today! Keith Clark and Omar Davis gave me great service and a great deal! If you are in the market for a car, go to smart and ask for these guys!!!

Finance Director, Omar Davis, is awesome!! He went above and beyond to get me in a car today, and was successful!! Thank you for the wonderful customer service and my car!! I will definitely do business with you guys in the future!!

Excellent Service!!

I have bought my last 2 vehicles from here, ando I must say their sales staff is absolutely awesome!!!! Joshua Godfrey, and Matt McDaniel are the absolute very best at their jobs. I will not purchase a vehicle from anywhere else other than here!!!!! I recommend that if anybody is looking for any type of vehicle what so ever go see them first!!!!!!!!

Matt did an amazing job at getting us the deal that we needed! They really went above and beyond to make sure the customer was happy! Excellent customer service!

If you are in the market for a new or used car go see MATT MCDANIEL! He is the truth! From the time I sent him a message on Facebook up until I drove off the lot everything was PERFECT! GO SEE MATT GO SEE MATT GO SEE MATT!! Thanks again for everything I absolutely love my 2017 Chrysler 200!!!

Great service and very persistent with getting the job done!

Charged me $245.00 for just an oil change and wasting 5 hour of my tome telling me they couldnt do what I wanted them to do. There Customer service is the worst. I will never go back to them.I went back and they made things right and were very curtious and professional. I am sorry for my original comments and recommend there dealership among the best.

Expensive and blame pricing on Covid 19

Ive lost count how many vehicles Ive purchased through Smart. New or Used they have provided a great buying experience. Lee and Stevie are the best!

Thanks Cap for your top notch service!! We appreciate you!

Cap was great in his working with me to get the car I wanted. Im very satisfied with my service!

Cap was very helpful and did everything in his might to get me just what I asked for. I would refer anyone to him. He made my first car purchase a breeze!!!

Best prices on Cummins! Ask for Dale he is the best salesman up there.

I had an amazing first experience with purchasing a vehicle from Smart Dodge. Matt McDaniel was an excellent salesman. I got an awesome deal on my 2015 Nissan Altima.

Travis Gaston was horrible with his customer service.Randy, Omar and Bates were great.They went out of their way to ensure the customer left with a vehicle.Thanks you guys!!

Such an awesome place to get a car. Its family owned so the gear towards that. David Lousteau is definitely the best sales associate there. His patience and knowledge about cars is truly phenomenal. Be sure to ask for David and say that Carmyn sent ya!

I had a great experience. I highly recommend checking this dealership out. My sales rep Cap really took care of me.

Excellent service

Find another service place! Took my new car in twice for recall repair, made to wait more than 1 1/2 hrs to be told they did not have anyone to do the recall repair - I should come back. Twice is too many times.

Had an awesome Experience buying my truck from Matt McDaniel. Very professional and friendly. I would Recommend Smarts to anyone who asks.

This dealership is the best.. Very friendly and professional. Matt was very easy to work with and made sure I left with a good deal.....

Cap was very helpful and got me in a car the same day for a great price!

Wonderful service department with exceptional sales staff who are dedicated to excellence and customer satisfaction. Give Josh Godfrey a call! He will not be beat! If anyone can put you in your dream vehicle, hes the man!

Absolutely the worst experience I have ever had with a dealership. Here is why:1. Before I took off work and drove 3 hours to this dealership, we agreed on a price, including TAX because I live in Texas (even stated this in conversation). Not until I got halfway to Pine Bluff did I find out that my bank was being sent Buyers orders $3600 higher than the agreed price.2. Also on the way, I am told I need to bring a PERSONAL CHECK to pay for the car ($45,000). After stating that I will have the bank send a drafting letter, I was told by my salesman that they did not accept drafting letters.3. I get to the dealership, and they lost the keys. No big deal. I wait a hour for them to program a new key. Finally get it programmed, and I am told if I buy the car, they will send me the keys when they find them in the mail, or a spare. That was 2 months ago, and I have called 6 times asking about my spare key, and I still dont have one. I will just have to pull this money out of pocket and buy my own key.4. Not only was it bad enough that the price was $3600 higher than we had agreed upon, it was listed for $1500 less than they were trying to charge me for it on their website. I was then told a sob story about how the internet salesman put the wrong price online. Then Im told another story about how they Know theyre the cheapest in 5 states which is totally irrelevant to our situation. I dont care if youre the cheapest on all 7 continents, wrong is wrong, and if I hadnt known what it was on the website, I would have been charged $1500 extra just for laughs and grins.5. I sat, at this dealership, for 4 hours trying to figure out how I was going to pay for the car, and a price on it. I WAS ALREADY APPROVED FOR THE CAR. The salesman would not accept a drafting letter, and wanted a personal check. On top of the fact, I was being charged $2400 more than the agreed upon price before I drove 3 hours to get this car. After all this time, the salesman walks into the managers office, and the manager tells him to get a copy of the drafting letter and thats all they need. After all this time, we went with what my banker was originally going to do in the first place, which I was told by the salesman that the dealership would not accept.6. As if it werent enough, this is the only sales pitch I was given on the car - If you dont buy it, someone else will. Thats it. Thats what I was told when I wanted the originally agreed upon price to be honored as well. I was not told anything about the car. I was not told what came with it, what warranty it had, absolutely nothing. I wasnt showed how to use anything in the car, not even an offer to do such. I wouldnt even know it came with a year of Sirius XM if Sirius hadnt sent me a letter telling me so. Luckily, this is what I do for a living, so I know the car inside and out.7. After calling a total of around 25 times asking for the manager, I have only actually talked to a manager a total of 3 times. They do not answer the phone, and it will ask you for an extension when they dont, which I have no idea (as anyone who calls) what the extensions for the managers are. Then, when you have to call back and ask again because you dont know the extensions, the people on the phone act like its a burden for them.Ultimately, this is the worst experience I could ever imagine. Buying your first brand new car is supposed to be a wonderful experience, especially when buying a 2016 Dodge Charger R/T Scat Pack, and this was absolutely miserable. I was, and have been more than patient, but Im fed up. You will get what you deserve, and I will be posting this review on every review site I can find. No excuse for all of the to have happened and have none of it taken care of. I only commend Brandon for actually putting forth some effort, but this was already too far gone. I hope nobody is lied to and taken advantage of the way I was.

Worst EVER! Bought a used 2017 Honda Ridgeline. Had nothing but cheap after market parts, when they own a Honda dealership down the street. Was not truthful about the history of the vehicle. Totally miss up on the paper work, by sending it to the wrong address. WOULD NEVER BUY FROM THEM AGAIN !!!!!!!!!!!!!

Great service!!! Joshua Godfrey helped us and we got everything we wanted and he was very patient with us!!! We will definitely go back to him and Smart Dodge for our car buying needs and recommend it to all our friends!!!!

Tommy is an awesome salesman. made purchasing a new truck easy. this will be the second truck I have gotten from him thanks again. I will be back..

I really felt comfortable with our dealer cap, he made our buying experience less stressful, and his knowledge of the auto was superb an helped seal the deal on the 2017 jeep wrangler thank you smart and two thumbs up to Cap

Best place in town to get a good deal on a new car

From the first phone call Matt was friendly and working with patiently with us, When we did decide it was at Smart Chevrolet and he still found us the car we wanted with another salesman Morgan and the both of them gave us the best deal I have personally seen on a new car.We will shop Smart automotive group again..

Justin in servicing helped tremendously and they always provide excellent customer service.

Excellent service provided by Matthew McDaniel quick easy and fast get u in the car u looking for and on your way with no problems thank you Smarts for me new 2017 Dodge Charger....

Great location, that worked well with me, explained everything clearly, were patient with me! Just overall great customer service!!! Thanks Charmarr for getting me in my new car!

Customer Service within the Service Department needs improvement. Very passive communication and updates on my vehicle. Sales department was great.

2001 Chevy SILVERADO LT 4300 Cash. Best Buy. Thanks Mr. Gaston...

Great experience and great people. Go see Matt hell get you hooked up with the perfect car.

We had a wonderful experience purchasing our new Dodge Power Wagon. Mr Charmarr Parks did an awesome job working up our deal.

Good service department!

I had a great experience!!! Thank you to Cap for getting me into the truck I wanted !!

Had airbag recall work done in less than an hour. Nice atmosphere and courteous employees.

Cap was a great salesman. He answered all my questions and sold me a great car

Matt has been the most amazing sales person Ive ever had any dealings with, bar none.

Very happy with my purchase from Leebo and Stevie! They worked with me for days to make sure everything was perfect!

This place is amazing, the staff there is great!!! I was able to get the car Ive always wanted with no problem here at smarts in pine bluff.. they helped me out soooooo much there.. I wanted to thank my salesman Charmar Parks (CAP) for being there with me the entire time and helping with the car I wanted soooo bad.. Omar thank you as well.. love the customer service too 👍🏽

Wonderful customer service! Definitely need to give these guys a shot when purchasing a new or preowned vehicle!

Best experience ever. If you need a vehicle go ask for Matt and hell put you in your dream vehicle.

Smart dodge Chrysler jeep ram was the most professional company I have ever visited and the way tommy Holland answered all my questions and took care of my needs are second to none

Nice experience, got the car I wanted!! Cap made it happen!! #ComeSeeCap

Travis your the best God bless you man thanks so much I love my car so much thank you thank you thank you a million times 💋💋💋💋💋😊

Matt was a wonderful sales professional and helped us alot ..... thanks Matt for the best deal of a lifetime...

After setting a price, getting the bank information, setting up travel, getting the certified bank check, and speaking with them this morning, they sold the vehicle not 3 hours later.The manager said if I had done a deposit this would not have happened. One problem, I WAS NEVER TOLD TO PUT A DAMN DEPOSIT!!!I had asked if there was anything that needed to be done to avoid this last week, and TOMMY (salesman) said no. All I was given was a half-ass sorry. This place has no business ethics! AVOID THIS DEALERSHIP.

Tommy has token care of my whole family he always have been honest and very responsive when we need help thanks tommy for all your help

Travis was great on helping me find something that I would like and be satisfied with.

Enjoyed working with the salesman Cap. Very thoughtful!