Marina T was so helpful during my visit. I didn’t have an appointment but she was able to fit me in, which I appreciated! Great humor and efficient with my purchase and transfer of data to my new phone. She handled a very belligerent customer very professionally, and kept the environment feeling safe and respectful. thank you!

I had trouble with an existing phone. I arrived at 9AM. Alex said had he had a line hed have insisted I make an appointment. But he had nobody.He was thorough, fast, knowledgeable, & rather then pushing me through, asked me if I want anything else. I liked doing biz with him & will return.

Walked in to buy a new phone, cash in hand but was told that I needed to make an appointment, because she was expecting another appointment at that time--but it looked as if they werent going to show, so instead of taking me next, she was going to take some people that came in AFTER me who ALSO DID NOT have an appointment. I decided to order one online and have it sent to the store instead. Within two hours of placing my order (11:40am) I saw that my order was CANCELLED because it wasnt picked up THAT DAY. It was only 1:40pm and the store hours are posted 10am to 8pm. I called Verizon and they CANT EVEN GET AHOLD OF THESE PEOPLE. Id rate ZERO stars if I could.

Guadalupe was the best! She asked me what I was looking for in a phone and found me one that matched what I wanted and was in my price range (and that had a promo!) She was really patient answering all my questions and made the entire process of setting up the new phone very smooth. This was after another employee at a different location had said he wouldnt help me transfer the contents of my old phone to a new one, so I especially appreciated her excellent customer service. Thank you, Guadalupe!

After numerous numerous problems at the other Verizon story my area, I found this location. Agnes went above and beyond what I could possibly have hoped for, to not only resolve my problems but to ensure that I was satisfied. This took an extraordinary amount of time over numerous days. Thank you so much and Agnes for the exemplary help.

There were 4 employees working the time I walked in the store, signed in and waited about 40 minutes for my turn. Then 3 of the employees just went to the back of the store for about 20 minutes, left 1 employee working. When it was my turn, the staff have very little knowledge of Verizon stuff, to a point of no help, anything we asked were referring to call Verizon.

Anges was excellent with handling the entire process of buying a new phone and changing my phone service to Verizon.Helpful, knowledge and worked through some challenges I had with the setup and operations.Thank you Agnes for all your help. I appreciate all that you did.

During Covid, running a business with all the restrictions and guidelines is hard. Agnes juggled all of that and helped me with professionalism while short handed and dealing patiently with other customers. Love my new iPhone! Thanks so much for all your help!

Tyneesha was extraordinary. Not only did she listen to what I specifically wanted, she located the best discounts, the right accessories and helped me through a big switch back to the iPhone. Great service. Great team. My new Verizon store.

Tyneesha was very helpful and friendly. She made the process of purchasing a new phone very easy and convenient. I was overly pleased with her knowledge and attentiveness. I was also very pleased with how she greeted all of the customers as they entered the store.

This was the best experience I have had in purchasing / upgrading a phone. I love this place and they get it right. Best service out there.

Marina provided terrific customer service and made getting a new phone super simple. She will work with you to get you the best plan and phone for your needs. 5 stars!

OMG💯 The BEST service. Period. I cannot recommend the Women @ this store enough!

Agnes was very friendly, helpful and courteous. She had a good knowledge of the product I wanted, and her service was prompt and efficient.

Very good service,very happy and enjoyable interaction with Verizon employee Guadalupe. I will certainly continue using the Pinole Verizon store as my main service store

Agnes was Extremely helpful and professional. Sadly, in the current climate there was only 1 customer allowed in the store at a time.. and for Good Reason. I patiently waited for my turn and unfortunately there were a few Rude, Belligerent Customers in which Agnes handled Very Well and Very Respectfully.

PLEASE STAY AWAY FROM VICTRA RETAIL THEY ADD ACCESSORIES TO YOU SAYING IT COMES WITH YOUR CELLPHONE THEN THEY CHARGE FOR IT.PLEASE GO STRAIGHT TO A VERIZON STORE.THANK YOU INES YOU SO NICE.BUT YOU NEED TO BE HONEST!!!!!!!

Agnes was very thorough and patient. Very thankful that she helped me set up my new phone.

Marina was amazing! Fast, courteous, and helpful.

Such great warm and friendly service. Very professional with no upsell pressure. I found my hq for all things Verizon.

Agnes was Great! What a great experience, will definitely come back for all my Verizon needs

Sure, these COVID-19 times are tough, but you definitely don’t need to be rude to potential clients. With no signs on the front door, we didn’t realize there were restrictions on capacity. We walked in with intentions of upgrading multiple accessories. The woman greeted us as if we were dumb and said “um... you actually need you to wait outside” We gladly walked out and took our business to target.

They are thug. I purchase a phone from this store. The lady (Agnes E) from charge me extra for the product that i dont need. She ask for the screen protector, phone case and adapter and i said i dont need any. She replied: It come up with the phone as a promotion which is not true. Be careful with all the verizon store.I paid 139 + 15 without knowingly for the product that i dont need or you can buy at $50.

Think twice before doing business at this location. We were told on the phone that we could only be helped by going to a Verizon store... after waiting outside a long time, we went in and tried to get help with two broken devices. The rude person inside informed us that she could not help. We needed to go to a corporate location... but they may not help either. Also, many corporate locations will be shutting down...When I mentioned it might be easier to just change carriers, she informed us she had worked many years there and that would not bother her...Not customer friendly.

Once I got in service was awesome. System was slow.

Worst service from any company I have ever tried to work with. Staff made me wait outside for 20 min before telling me the wait would be at least an hour.

Very pleasant experience yesterday at the Verizon retail store in Pinole, and happy with my new deviceSamsung 20 note!

It’s was very good experience, 100% recommended

I had the best experience I have ever had at a cell store. The manager Joshua made the upgrade so smooth and painless. I also purchased my first tablet he agreed to give me lessons on the tablet if I need it. I am a techno dummy so that was very nice he offered that to me when he didnt have too. Thanks again!!

Amazing customer service. Marina took the time to understand my needs and how to solve them easily. She was pleasant to talk to you and had a very positive attitude. As she had a casual conversation with me she was able to solve my problem and I was on my way with a smile and satisfaction. Thank you very much!Muito obrigado e com certeza enviarei todos os meus amigos e familiares brasileiros para vê-lo.

Great customer service, very pollite and considerate, thank you.

Staff wss personnel and very helpful

Although they were short-staffed when I went in, Joshua Ha took great care of my needs quickly. Good conversation, and knew what he was doing. Very pleasant experience this upgrade

Wonderful service, amazing speeds! Neil and Svetlana were great at installing the service at our apartment, and fun to talk to as well! Would recommend Monkey brains without any second thought!

Very responsive, attentive and professional with a bubbly attitude

Tanim was very very patient with us. We weren’t sure which plan we wanted and he took his time and explained everything to us numerous times. He has a very kind, calm demeanor that I really appreciated.

Visited this location a week ago been meaning to review as promised. I don’t normally do reviews but they really went above and beyond the call of duty. Appreciate the guys at the Pinole store. Thanks again!

Overall informative staff. I purchased 4 lines and it was a smooth strait forward process how it should be. I’m not sure why the other reviews are so negative may be from past teams or management .

Very professional and quick service.

Shoutout to Narmeen, she went the extra mile to help me and I really appreciate her for it. She was busy but still had time to get me taken care of.

Really good experience great vibes all around in this store . Staff seems to work in sync and it was busy at the store at the time. Very attentive and polite sold me a nice Samsung tablet and a new upgrade thank you!!!

VERY Helpful! Brittany went above and beyond to help educate me on my new phone and service plan. Glad I made the switch!

Josh was great! He went above and beyond to help fix the issues that I was having purchasing new phones online. From now on I will visit him for all my phone needs!

This is the fourth time I have purchased a new phone here and the staff is always friendly, knowledgeable, and helpful. An outstanding experience every time.

Thank you your service was very proficient and excellent! Manager and staff are cohesive and I felt a good vibe there! well team work!!!

She is very helpful, very nice lady

Best and quickest service getting a new phone! Highly recommend.

Went in with my dad to see what deals they had, Joshua was awesome even do they were busy he helped us very good and at the same time was helping other very good customer service

Under new management looks like a new team. Let me tell you this has to have been the best experience I have ever had. The guy that helped me even came out to my difficult new mercedes to sync my bluetooth which took me weeks and still was not successful he came out and did it in seconds. Also Josh helped me get a new google phone he highly recommended it when I complained about how high iPhone pricing was. I am delighted on how easy it is to use. He carefully transferred every item I had from my iPhone and organized even the apps I had on my old phone to the new. Again something he did not have to do. My new go to guy and store ! Check it out you wont be dissatisfied and no wait!

I brought my old phone in with sentimental data to be transferred in to my iphone 6 the woman that helped me today was extremely slow, and was not very efficient in helping me. she charged me 20$ data transfer fee with no receipt also when i got home the files were corrupted unable to open on my iphone 6. when i returned to the store explaining what had happened both her and the manager who went by the name J with no last name said they could not help me without even looking at my device for me. they said we cant help take it to El Cerrito because they have a technician there that can help. When i asked for a refund the manger j asked the woman You charged him? she said yeah you know the Data transfer fee? J responded with we cant help and no refund and refused to give me his last name. My wife and I ended up figuring it out on our own by converting the files from 3g2 to mp4 wasnt that difficult just tedious. i am extremely disappointed in the stores value to customer service for being a loyal customer for over 15 years. i could not believe that they would not even take the time to look at my device or even see what was going on. quiet frankly the woman was faster to get her chinese food for lunch rather than helping me when i first got there. I wouldnt be surprised if she pocketed the 20$ as i did not get a receipt. This was unacceptable, and i will be calling corporate after being treated like an unvalued customer at this location. owner needs to know what is going on and get new management on his team. this will NOT go UNNOTICED.

Ok, this is interesting. I have not reviewed or rated this business. Ive had no interaction with them - nor do I desire any (Ive had completely unsatisfactory interactions with Verizon in the past and wont do business with them at all). Not sure where this review came from - Google? whats the story here?

The Manager Mandeep was super helpful and all the staff in duty were prompt and ready to assist with anything I needed. I honestly couldnt have asked for better service.

Its a nice store and the staff there are very very helpful and friendly. We really enjoyed shopping for new phones at that locatio .

The best customer service,this ladies are the best..

Unfortunately an IPAD & the corresponding prepaid cellular service that I purchased from Verizon was not working when I left the store yesterday. After calling in to report this when I got home, the guy who helped me said to turn it off & on and wait. I did as instructed & nothing. Today i went in & I was lucky enough to get waited on by Lucas. He worked tirelessly to find out the info had been entered incorrectly the previous day & my account had never been set up. He stayed an hour redoing the account, talking to the help desk ( who couldnt help) & troublshooting the problem until it was solved. Verizon needs more people like Lucas on its team!!

I am so grateful to AJ for the outstanding service provided during our visit to the store. AJ truly is an asset to the process of procuring new service. Because of her professionalism and patience, my transfer to Verizon from AT&T was smooth and painless. Thank you, AJ, for being there yesterday and for taking the time to help me. You are a superstar!!

Marina is a complement the this company.

Manager is berry sweet nice man. I will be coming here every ti me I have question. Very polite you ng man. Thnk u so much

I was helped by Patricia and it was a very pleasant experience. She knew all of the details, explained everything, and was multitasking to help other customers while I waited for data transfers to complete. The other young lady working with her was also very pleasant and helpful to the customers. Buying a new phone takes time but I knew that going in so I was completely satisfied.

Great experience here at this pinole verizon. First time verizon customer what a wonderful staff and every person I spoke with seemed to be very helpful and knowledgeable . Quick seamless transaction . Highly recommend

Horrible had me waiting hours. Came in to test my phone for water damage. Had to wait because of other customers. One employee gave me his number so they can do test the phone so I won’t have to wait. Came back before store closed and they told me the machine for redux is offline. They could’ve just told me that in the beginning and instead of wasting my time. Simply horrible

This store is privately owned and sets their own rules unbound to Verizon or Apple return policies; we just lost $200 savings to this store that would be honored if we bought at Best Buy, Apple Store, or Corporate Verizon. The short story is we bought three iPhones then found them at Best Buy for $200 off the total. This store said they could do nothing for us because of Verizon and Apple, I called Verizon and Apple and they both said had we bought the phones at a corporate Verizon or Apple store the price could have been matched but it is up to the private store owner to offer the same gratitude. The store owner refused to do anything other than charge a $100 restocking fee if we returned the phones. Needless to say we are very unhappy with this service and will not be returning to this store for further purchases. I hope you will do the same.

This place always has great service !

Worst customer service ever! A Wireless staff selling products that do not fit phones, and major alert... No Refunds and very poor exchange policy. This store leave a lot to be desired and doesnt deserve to wear the name of Verizon. In my case, Verizon direct customer service went over and beyond to clean up the mess that was A Wireless of Pinole. Thank you Verizon Wireless. The single star is here to share this post, if it were possible this store deserves 0 stars.

Not sure whats with all the bad reviews, really helpful and pleasant duo in there. Thanks

Best Verizon store

The staff was very friendly and knowledgeable the service was excellent

Worse customer service

Verizons service is good, but the staff is very untrained, i have a business and when i switched to Verizon, i had to wait 2 days till my phone was activated.

Called the store to ask a simple question and the store manager Alex answered it directly and provided helpful follow up information. I expected less due to the poor reviews but based on my experience maybe dont trust the reviews on here.

These people are dishonest and are not upfront regarding the services and products they offer you. Youll be hit with charges that you are unaware of or didnt agree to.

Good staff

Great experience with the new manager of this location .

Very helpful, great service and a brilliant network

Staff was very smart and helpful

HORRIBLE HORRIBLE CUSTOMER Service. I used capital letters so that you get the point. Waste of time - Staff has No Product Knowledge, No Sense of Service, No Sense of Assistance, No Sense of Customer Satisfaction. There were 5 clients in the store, and 3 employees. Two (2) of the employees were attending one (1) customer, and they kept talking about camping, eating at their favorite places, hunting - it felt like a High School reunion.Everyone was in the waiting area feeling frustrated. I left after 47 minutes of not being attended to, or not even the courtesy of being asked what I was in there for.I cant believe Verizon allows this place to operate in their name.

Nai is the best person to talk to

I was told I couldnt access my family plan account because I didnt have the password, even though Im an account manager. No one in my family knows what password they are talking about. My mother and her husband went into another store and got a new phone (same account) with no hassles. There is little to no consistency with these stores. A wasted hour of my time on a Sunday...

This is a corporate owned store, thank goodness. The staff is ready to greet you and help you out with any questions or purchases

Great overall experience, professionalism, promptness, etc.

Some employees have a big attitude

This store wil charge u 100 doller more if u purchase phone from this location compare to Costco and some other store this just store fees and phone price are higher so be careful purchasing phone from this store

Dont waste your time. Period.

The staff dont know how to treat people

I had no idea that store is private! I got tricked and cheated in to purchase a new phone.Stay away !!!

The best customer service ever!

Small takes a while. No other stores around so that being said. Most the time they have only one or two people in the store and it takes forever when you have to wait in line

Did not go there

Great experience

Never open on time should be open at 10 its now 10:15

Not good

Avoid like the plague

Too expensive

The people who attended me are very kind, They know a lot about their work