I do not recommend this place. I bought a matching washing and dryer set and about a week after having it my basement filled with smoke from the washer. we called the next morning and let her know what was happening. She said she would have the technicians pick it up and they would bring a new one. After waiting a couple days and then sitting home all day waiting for them to show up on a Saturday they provided us with another washer that is the same brand but a slightly different color and the door opens a different direction. I called her and let her know that would be fine temporarily but that I wanted the other one that I initially bought fixed and returned. She said that would be fine. It has been 2 months and she always gives us the run a round. They say they do not do Refunds, okay then give me the washer I bought. I paid $550.00, I live paycheck to paycheck and cant afford to just by a washer. The temporary one they gave me works however the spin cycle is so loud that you have to yell to talk to each other on the upper floor of my house. She said, so the only reason you dont want the temporary one is because it is not the same color, like no big deal. She is now claiming we laid the washer down, we never laid the washer down which never happened. My Laundry room is to small to lay it down and there would be no need for that seems the back panel is what you would remove to work on it. Going there was the worst decision and they claim to have a 30 warranty but 1 week apparently is too long for them. I will be getting my money back one way or another!!!
Absolutely terrible place! Have had the washer and dryer for a few months and the dryer is already broken. This was after they installed it incorrectly in my house. I finally found out what they did wrong and went to go fix it and found they also hadn’t installed the washer correctly and it was leaking water, causing mold and rust that went straight into the socket for the washer. Never, ever, ever buy from these people. They lied to me multiple times while I was buying this and while I was trying to get them to install it correctly. I seriously wish everyone would avoid this place so you don’t get scammed.
Awesome service!! variety of inventory to choose from. Brought in my old washer and dryer and got credit for the new set I was getting from them, Claudia and Adriana helped my load It into my truck as I had no one else with me and were really friendly about it !
Total dump, they constantly leave trash in front of their building. Parts of the appliances. Screws. Lint. How can you trust them with any thing if they cant even take care of their trash?
Incredibly unprofessional. Zero communication from owners about repairs. 2 months after a one week fix was told to pick up machine, still wasnt fixed!! Very dissatisfied
WORST PLACE TO BUY APPLIANCES. I bought a dryer and washer 3 months ago and they’re broken already 😡 now they want to charge me to fix them.
I bought a washer and dryer from Neys about 2 years ago and they both work great! I recently moved and had to leave my set of washer and dryer behind, so i came back to their store to buy another set and they gave me a great deal on a maytag bravos front load set :))
Terrible place. Lied about so many things, didn’t install correctly, left a ton of water damage and mold because of the water leak they caused. Never even pushed the dryer vent down into the hole. Just left it sitting on top. Now, a few months later, dryer is broken. I don’t think Google lets me add photos but if I can you will see how bad the water damage was because of them not installing the washer properly.
Avoid this place at all costs! Theyre basically scammers with a storefront. We bouth a washer for $200 in mid March 2021. They delivered it that weekend (super dirty inside and out with a bad smell) and we went to install it and accidentally broke the water connection. They had us bring it back so they could fix it and gave us the run around for 2 MONTHS. We are just now picking up the washer (May 24) and THEY STILL HADNT FIXED IT! They said if we wanted a different washer that we would have to pay for a whole new one!!!! WORST CUSTOMER SERVICE EXPERIENCE EVERRRRRR. I plan to blast this review on every platform possible so they dont get any more business and noone else gets scammed. To be honest, Im surprised Im even getting an appliance, which Im sure will break in a week anyway.
Great prices and clean appliances! I got a beautiful set of whirlpool duets over the weekend from here and Claudia was very kind and had her tech load it for us in our truck ! Definitely recommend 😉
Best experience!! I came into Neys looking for a washer and dryer, and the lady that helped us was very kind i asked if there was anyone that could help me load my set since i had back surgery 1 month ago and would not be able to lift them by myself, she proceeded to call some one to help load the set and they arrived within 12 minutes of the call! highly recommend!
Let me start by saying the appliances work great! The people at the store are super friendly and helpful and do their jobs really well.However...The delivery service was awful! We paid for delivery because we don’t have access to a truck to move a Washer and Dryer. On the first Saturday (approximately one week after paying) our washer was delivered (yay!) they were also going to install the dryer, but because the delivery guys were so rough moving it up the stairs, they had broken it and so we needed to wait another week before it could be sent over.The second week we received no communication from Ney’s regarding when it would be delivered, and heard no knock. We contacted them and they told us the delivery guys tried to deliver it but no one was home (we were home all day). But we decided it was probably an honest mistake and decided to just have it delivered again the next week.On the third Saturday (a full month since paying) one of the delivery drivers was sick and so we offered to help lift the dryer up the stairs with the other delivery guy. However, the delivery guy again did not try to contact us to let us know he was there!! We know because we were sitting next to the door all day again. He dropped the dryer off at the bottom of the stairs, blocking access to the stairs for the entire apartment complex. We figured this out when Ney’s told us the Dryer was delivered and we looked outside to find it sitting on the concrete blocking accessIn summary-the people in the shop are great and the washer seems to work really well! DO NOT GET DELIVERY!!! You will regret it and it’s better to just do it yourself.
They were very helpful and willing to cooperate to get me what I was looking for. Reasonably priced appliances
I am very happy with the machines I have purchased, and with the service! definitely will come here for a fridge once they restock them.
We bought a washer/dryer set from Neys back in July. They delivered and installed quickly. They bought our old washer that wasnt working and hauled it away. The dryer had a knocking sound when it ran so we called them back. As promised they warranty replaced it with a like model. Delivered and installed the replacement. The set has worked great ever since. We have 6 kids and do a lot of laundry. Will definitely buy from them again.
We bought our washer and dryer here and it worked for the first month & now we have had to spend money to repair it. They say their washer and dryers are passed and fixed but that is not the case. They should have a year long warranty minimum, not just for 30 days. Very very disappointed I wasted my money here. Dont bother buying here.
I GOT A GREAT SET FROM HERE AND IT HAS WORKED FABULOUS! THEY DELIVERED THE SAME DAY AND HAULED OFF MY OLD ONES, HIGHLY RECOMMEND
Found a washer on Facebook Market place. Agreed on price and delivery fee. Even offered up our current washer that was very expensive but stopped working; they were going to take that and fix it to resell (at no cost to them). They said we could pay cash or Venmo, I said Venmo was fine. Then they asked for all of the money sent immediately. I wasn’t comfortable with that and said I would pay when they arrived. They claimed I might not be serious, so I offered a deposit. If they were to show up and I not pay, they’d have a hearty deposit for their troubles- yet if they were not to show up, I’d be out the full amount. For whatever reason, they weren’t having that (sketchy). So at the very least, their business model is very questionable. Go somewhere else!
Bought a washer and dryer from them for $465 after 6 months of using it, it broke down. When I called to see if they could get it fixed, they basically said your warranty ran out and we can fix it but you gotta bring it back to us, and then your gonna pay us to fix it. They don’t care about customer service. They sold me a dud and they know it. The dryer can’t spin and the washer leaks. They are just out to get your money.
Bought a dryer paid $150 it worked for 3 months and now nothing, totally broke won’t even turn on or anything. There “warranty” is 30 days so once again I’m going to have to buy a new dryer. Do not recommend this place.
DO NOT BUY ANYTHING FROM THEM! I was promised a warranty and they have yet to hold up on that promise.Got a washer from them, Paid the delivery and installation fee only to have to install the washer myself. Once I install the washer it was not working it was leaking everywhere so they came and retrieved the washer and gave me a loaner while they fixed it. Now they are refusing to deliver my washer that I originally paid for because they want me to take the loaner washer downstairs for them and have me bring it upstairs. I was told when I purchased the washer that if there were any problems they would replace my broken one while they fixed it and reinstall and deliver because I’ve already paid for that to happen once it is not my fault that the washer seal was broken.
Claudia answered all my questions and made me feel confident with my purchase she was also very polite !
I wish I could give this place a 0 star. This is the worst business I have ever dealt with. The worst customer service. When we had problems with our washer from the beginning, they came once to check it out. After that, THEY IGNORED MY CALLS, TEXTS, AND FACEBOOK MESSAGES are the problems continued. Their 30-day warranty is a lie. I was told that we would be able to return them within the 30-days, but when I looked at the receipt, it said no refunds. This place is a joke and I really hope they go out of business because they are scammers!
Good variety of washers and dryers to choose from!! Great customer service.
I just moved to Utah county earlier this month and was in need of a washer and dryer. I came to Neys Appliances and the lady who helped me was really nice and explained to me about their warranty which really convinced me this was the place ! I ended up getting a front load washer and dryer perfect timing to when the delivery guys came in, they helped me load it into my truck and were really kind about it. I highly recommend Neys Appliances!!
I recommend this placeThey have very good customer service.very friendly.the prices for the appliances are comfortable I recommend them and also the delivery address is very fast.
We bought a washer and dryer pair that was advertised as fully functioning and working. It comes with a 30 day warranty and we also purchased an additional 90 day warranty for a total of a 4 month warranty. They delivered it last Saturday (5 days ago) and it was installed. Beginning with the very first load, both the washer and dryer have had serious issues. We have done a few more loads to confirm and every single time, they have both had issues. We have called every day since Monday and they have responded by saying that they will pick it up today or tomorrow or call us back. They have not done either one of these things. Their excuse is that they dont have our phone number or address which clearly isnt true because we have called EVERY DAY since Monday, they had to deliver it TO OUR ADDRESS, and our information was given to them when we purchased the washer and dryer. They claim that the issues are installation problems but the issues are clearly mechanical. Now when we call them, they respond with quit calling us, youre harassing us. They sold non-functioning appliances, refuse to follow through with any of their promises to come get the appliances or even to call us back, and are blatantly trying to get away with selling non-functioning appliances with a scammy warranty that they fully intend to also not honor. We want a refund. This is absolutely not acceptable. Dont come here and buy broken appliances because the 14 year old at the desk will be their cover for innocence.
I would give a 0 rating if i could. DO NOT BUY ANYTHING FROM THEM. What we thought was a working dryer, turned out to be a broken dryer that takes more than 3 cycles to dry. We called and they said they would send a technician out the 20th, we waited at home all day and nothing. We called them to figure out what is going on and the technician got in an accident, they never called to let us know or give us a heads up. A week later we called and they cant come out until Saturday. 12 days later, but they wont hook it up, they will just bring a new dryer and leave while wanting us to pay $30 for gas. This business is a freaking joke.
Got a washer and dryer from here for a very great deal !! They even helped me load it
Perfect for shopping on a budget but still want a great deal!!!
I’m sorry to have to do this but please don’t buy a washer and dryer from this place. I made the mistake of purchasing a pre-owned washer/dryer set from here and it’s the worst purchase I’ve made in 2018. The owner is nice but we had a horrible experience after buying a $700 set of front loaders from here that had many problems leading up to our eventually having to bring them all the way back to the store for a (mismatching) replacement set that we are not happy with and do not trust. Again, I don’t like writing negative reviews, especially for small local businesses but this place warrants one after the hassle that we have been through.
Great prices! And very friendly people highly recommend
Great deal for a washer and dryer set!!
Great appliances, and great deals ! Highly recommend
Great customer service and fair prices
I usually am horrible at making decisions without my wife but Ney’s appliances helped me find a set and made sure I felt confident in my purchase . Thank you for the help Adriana and Claudia!!
The very young lady that works here has very little knowledge on the products that they sell, and every time we would ask her a question she would have to call the owner. The woman who seemed to be the owner came in shortly after we paid for the washer and she helped us load it but she was very rude, and wouldnt explain to us how to use our new machine we bought. She had promised a 30 day warranty, and if after those 30 days our washer broke, we had to pay parts but they would do the labor. As soon as our washer was 30 days old, sure enough it stopped working. I called Ney, the owner, and asked her if she can fix it for a discount since it was past 30 days, she said no, and said that she never gives warranty because all her appliances are used and she doesnt know either if theyll work or not. If I would have known that I would have just bought it off someone on ksl, but this is a store and should have some sort of warranty, because there prices dont compare to bargains that could have been negotiated with someone on ksl. Im very unhappy with their service and products. She could at least talked to me in a friendly, helpful voice, but she is just plain rude, and doesnt care if people waste their money on her products that are not reliable as she had on her ad. I recommend to look else where, even ksl would be better!!
Great! experience here.
I bought a fridge, washer and dryer set and stove all for a total of $650 !!
Prices are good!
Highly Recommend!!!
Nice people