Notch. A smart watch here a year ago, but they cant replace the battery for the smart watch if you need one.

The lady clerk was very helpful ln getting my family picture back on main page so I could touch it and went to text. No more going into phone list

Be sure to see all the recent negative reviews to have an accurate portrayal of your expected experience. Just call customer service, the hold time will be less than the time you wait in this store.I couldn’t be helped and was just told I’d have to call customer service anyways.Don’t bother going in at all.

Salesman lied about my trade in value. Went in with old phone (8+) that had a crack on the back side and wanted to verify I could get the $700 deal. Salesman Said no problem. Went to the store when my new 12 came in. Traded phone in only got $350. Employees basically told me they couldn’t anything and that it was already done deal. Wouldn’t let me take my old phone back. Told me I would have to call 611 number and deal with it on my own they couldn’t do anything. As a new customer I already want to switch after such poor service. Will be contacting AT&T direct to try and get my phone back or promised trade in.

Id give negative stars if I could.Today, per AT&T corporate office, I went in to return the AT&T TV boxes as we were shoved the boxes and our phones when they came in without any assistance. Sorry customer service was not given at pickup and its not okay. Mobily who owns the Plover store, should consider who they hire and rudeness is not a qualification.Upon calling AT&T directly I was told the store will take them back. Jack who claimed to be the manager greeted me with hatred the second I walked in. He stated, Im not taking those, I dont want them in my inventory. Told him I dont care what HE wants its what AT&T says. He told me to leave the store. He actually said Ill help you report me. Really??Outside the stores front doors, I called corporate AT&T who has emailed me a label to send the boxes back and apologized for this store. From reading the reviews, they need to inform their franchise, this is not okay.

Jack and team were extremely helpful, they found a way to provide a great solution for tablets and TV. I’ll be recommending all my friends to come here and switch to AT&T.

Its an AT&T store so dont expect anything else. High pressure sales because they work on commission. Their mobile plans are canned and pre planned so dont think they will give you personalized service. You just have to decide if they are better or worse than any other mobile provider. We go back just because we like the coverage....not the sales team.

When I first walked in, the manager or whoever he was that was in charge was reluctant to switch over my new phone. I hadnt bought the phone in the store, I had ordered it online as they didnt offer it in the store even though it was an AT&t phone. When I showed him that it was actually an AT&t phone he acquiesced to getting the work done and had one of his assistants take care of it. The young lady who did the work was very pleasant to deal with.

Slow!!!! They have no sense of customer service. They have no idea which customers to help so they just help whomever which causes conflict between customers. They start disagreements between customers. And then act like we “should act like adults!” First, get your store under control. Second, when you have a line move customers in and out this is not a coffee shop!

I would give this a 0 rating if I could. Drove 30 Minutes to Plover store 2 days in a row to get our son a new phone for college and upgrade ours. Was told there were no Apple 12 or 11 phones and they would be ordered. Checked appleton and wausau locations. Ordered an 11 phone here and drove another 30 minutes to wausau to get the 12 just before closing. Was told we would now have to switch to a higher amount plan costing 100 dollars more than what we are paying. Riley said plover location misinformed us and we had to have him cancel the 11 we ordered as well. I would have has a surprise when I would notice the 700 dollar discount would not have applied. Called the plot dr as store back and no answer until7 attempts. Talked with Alyssa who ww initially worked with and she said she leaned something new and was sorry. Cancelled my apple 11 order supposedly and wanted 3 hours in gas and travel for nothing. Looking T us cellular and Verizon to have better service. All we wanted was to facetime our son going to college out of state. Dont waste your time going to any of these locations. They dont have phones in store and want to Increase your bill..

The staff and management are incredible!! AJ was knowledgeable, kind and charismatic! He made buying a new phone an enjoyable and effortless experience. Jack and AJ are easy to talk to and use their sense of humor and laid back personalities to make you feel like old friends.

Whiting, Plover, WI.Manager is the most ignorant person I meet. He has absolutely no clue what his doing. I went there to return a screen protector after it cracked in 5 days they refused to reimburse me!!!!!!!!!!!!They where going to keep my money $50 for ONE “screen protector” that was cracked.I have more to say but I’ll stop!!!!I will never go there again!!!!!!!!!!!!

Store employees were more concerned with their laptops and own phones than helping customers. They were very short with poor attitudes and weren’t very helpful in helping us find products located in their stores.

Employees were very helpful todayThank you

Wow! The workers there were super nice! I had great conversations in the process of changing my phone.

Coming from a former employee, I would stay away from this Store!Whatever the sales reps are telling you is 110% either a lie OR a half truth. We do this to sell you a product outside of the phone because we, earn a comission check. We view your money as our money, when you come in youre more then likely to be asked tk buy multiple items or services you dont need.1: Your phone (You are going to buy that anyway you stepped in the store to do that.)2: Case, screen protector, wireless charger. (More money for us reps)3: AT&T T.V Yes, AT&T has it in their head people want this service. So we are in charge of trying to sell the service. And typically we are able to draw the attention of customers. However, after, doing a breakdown of just the basic package, to the very few customers who say yes, things quickly turn into a no. As you can see in the example below, this is just another over priced Cable service.The basic package: $64/mo plus taxAfter 2 years: $99/mo plus tax.4: Reps dont have time for you, they are going to turn through as many customers as possible in order to hit sales goals!Hard truth yall but AT&T sees you as dollar signs.

Staff not very knowledgeable or motivated to help.

Quick and reliable assistance with no hiccups or headaches.

Susana was not helpful at all. Not knowledgeable and seemed uninterested in learning. She wasnt very engaged in helping me. Her colleagues werent very enthusiastic either.

Ellie was extremely nice and helpful. This is what you expect from customer service. I went to the store on Appleton and they refused to help me with a return I purchased in Indiana. They told me I had to go back to Indiana, they couldnt take it back in Appleton. Ellie did not have a problem with assisting me with the return. She informed me I would need to call AT&T to cancel the service. When I showed her I had already tried and was unable to get anyone on the phone, she called someone directly and we handled it in the store. 5 🌟 for Ellie.

2nd and the LAST time Ill be going to this store. One male employee in particular has been rude/has a short attitude both times Ive been in, this time unhelpful and didnt even look up from his phone while talking over another employee that was trying to help me.

I am very satisfied with my IPhone SE and the customer service from Brooke was very professional, informative and sold me on a great deal! I will be coming back for accessories and asking for her to help. 10/10!

Worst customer experience I ever had. The staff continually lied to me. No follow up to see if my problem has been rectified. Seems like the staff turns over daily.

Verbally quoted one price and was billed much more with add ons that were not even discussed. Will be looking for a new cell provider in the near future.

Jon-Paul did an amazing job. He helped us find the best plan for our needs and was able to lower our bill. Plus he taught us how to use some new features we now have access to. Jon-Paul is a fantastic customer service rep. Thank you.

I had a worst customer experience on this store.I was using an S7 edge and theres a new deal going on in ATT where if u trade in the old phone u can get a new S21 for free if you have an unlimited data plan.. However I did not have the unlimited plan and I was on a mobile share plan.. It was my mistake that I have not read the disclaimer clearly b4 trading in .. I trusted the salespersons words and asked him bout the trade in deal and they said theres only a one time charge of $60 for the upgrade we need to pay and there are no extra charges.. However they have not said that there would be an increase in the monthly payment .. So I thought I was getting the new phone with only one time fee.. I noticed the next day via email that the monthly payment would be $200+ instead of $80 for the next 2 years .. Even though the phone price of $800 would be waived off in the upcoming cycles, I will still be paying the extra $120 every month for the unlimited 5g service where the area does not even have the 5g service.. If I had known bout this earlier I would ve happily used the S7 edge which was still in a good working condition.Cos of my stupidity and believing the sales person words blindly, I ve ended up burning my pocket.. I went to the store next day to cancel the deal but the sales people r not even ready to hear me.. The sales girl with blue eyes in tat store was so rude . I dont know how come they were talking sweet the day before n turn rude the next day... Atleast the manager was kind enough to hear the problem.But wat I felt was if the sales people itself r not very clear with the plans atleast do not misguide the customers. And if customer comes and tell their problem please have a courtesy to respect them ..Also it is my fault as well to not know the exact plan details.I would not recommend this store to anyone to be safe ..

Jon-Paul was on the the best representatives that I’ve had the pleasure interacting with. He was very helpful with answering any questions or concerns I had about my account and I cannot tell you how much I appreciate his guest service. I’ve been a loyal AT&T customer for years and this has been the best interaction I’ve had! Thank you Jon-Paul!

We were in the AT&T store in Plover today with a couple of phone challenges. Gabe was the employee that helped us, and he was awesome. He listened carefully to our requests and was quick and thorough with his work. We also appreciated the attention to safety AT&T displayed with the mask requirement, frequent sanitizing of common surfaces, and attempts at social distancing. 😀

Got a new IPhone 11 Pro today and had Jon-Paul. With the state of the world now a days it was truly a great relief to see someone who can still make someone feel welcome while maintaining social distancing. So many people can’t compartmentalize the pandemic and the warmth of good customer service. So thanks JP

Jon Paul was awesome and made our upgrades seamless. We specifically came to him because we were frustrated with the service at other stores. He was able to tell us what was going on through each step of the process which is greatly appreciated. A+++

Very friendly and helpful

AT&T advertises nationwide 5g. I got a Samsung S20. 5g. The phone has always read 4g. Called the store today and asked if 5g was available in the Plover area as its advertised as nation wide. Was told yes it maybe the way my phone is set up. I could either bring it in or IF I have the insurance plan call them to check it out. I have the insurance. As I am on a family members plan I also need the password then they can go in and reset my phone if 5g is in the area. Why isnt this done when you purchase the phone or if 5g is not available why do they advertise it as available nationwide and let you know when you purchase. Love the phone, hate this being misled and hassle to get it corrected. Still dont know if its that 5g is not available or a phone problem. Gave up for the night.

Jon-Paul did a great job. Explained things, told me of sales. Does a great job. Nice to work with!

JP was fantastic to work with. He was very personable and professional. My husband and I can in to switch from Verizon and he was able to handle all our questions and made sure we were getting a plan and phones we wanted. Highly recommend anyone thinking of switching to head to this store.

Robin was phenomenal! Great helper and easy to talk to. She suggested a great idea and it was much appreciated.

Robin was a huge help and was very informative throughout the whole process. Best customer service I have ever received from an employee at a phone company! Thanks Robin and AT&T!

We came into AT&T from T-Mobile and had a very good experience with JP. He answered all our questions patiently and ended up getting us on a plan (and new free phones!) that will end up costing us less in the long term than what we had originally planned. He also has a cute dog 🐕

Jon Paul was very patient and helpful to my 80 year old mother. I would recommend working with him any day

Jp. Was extremely helpful. I appreciate him helping me find the perfect phone for me. He was very polite and I would definitely suggest my friends come here. Also excellent with the disinfectant.😊

I came to the store and had AMAZING service from John paul(Jp). We switched over to a business plan and he was patient and very good to work with. We actually in the end went with the business plan and got cable also!!! I will always drive to point for the great service!

Jon-Paul was an excellent salesman. He was very patient and explained the process of changing our account over to AT&T very thoroughly. He was very knowledgeable on the products as well. Would definitely suggest going to him for all of your technological needs!

I came into this store with many questions, concerns and needs. I literally spent over 3 hrs within the store. Robin and Jon-Paul were both absolutely amazing, patient and helpful above and beyond. They both truly exceeded any expectations I couldve asked for. They both deserve to be rewarded for their outstanding customer service ;)

Shelly was amazing and took care of all my needs. She really took her time and figured out the problem and solved it. I am so happy!

Best personal service from Gabe answering all my questions would highly recommend this store

Employees know their job well

Gabe was incredible. More helpful than I ever remember any one being amazing guy. He deserves a raise.

I went in and was helped by Jon-Paul. He was quick to assist me and was prompt and enthusiastic to help me. He kept the conversation going and easy and made the experience very quick, enjoyable and I left with a smile on my face. I would come back to this location solely to be helped by Jon-Paul.

The rep was very kind and listened closely to my situation and solved it in a timely matter thank you Charles

Lesson learned: switch to AT&T= prepare to engage in a business relationship with a company whose mission goes beyond self interest but treats you the consumer like an adversary using coercive and deceptive business practices and complex legal language to manipulate the law and exploit the consumer beyond the usual, customary and expected norms of business practices.

Jon Paul got us the best deal possible. He was personable and easy to work with!

Shelly did an amazing job on helping me and my family on getting set up with a new IPhone. Shelly went above and beyond to make sure that she answered all of our questions. Shelly is a asset to the company.

Jon-Paul was great to work with. Friendly and overall exceptional customer service.

My grandma and I worked with Robin. My grandma was switching to her first iPhone and Robin was amazing! She’s not only friendly, but extremely knowledgeable and helpful, always going the extra mile. She definitely is in the right career. :)

Dont go on a weekend. We wandered around for 10 minutes and no one could be bothered to greet us. When I inquired about whether there was a line I got a rather snippy answer. We went next door to Cellcom and US Cellular to compare plans. We are out of our AT&T contract and I dont think well stay with them. Customer service is important to us.

Jp was very helpful and polite. These are our first smart phones and he walked us thru it with ease.

Jon-Paul was very helpful and polite. I had a great experience. He was able to answer all my questions and I am a happy customer. Thanks!!

Jon-Paul was AWESOME!!! He upgraded me to a new iPhone 11 & made it so easy for me!! Plus he made sure all my info transferred to new iPhone - so happy! I also bought new iPad & wireless charger, cell phone protector & new case!! Jon-Paul was great & I will have my husband come in to see him for his new iPhone too!!

Jon-Paul was amazing did everything he could to get phones for us with all the headaches we had for him he was great. So nice and very competent. Looking forward to our new relationship with AT&T.

Amazing customer service!!! Shelly answered all out questions and helped us every step of the way when we upgraded our phones while also entertaining 3 kids. Matt the manager was simply amazing he helped us resolved an issue with Billing and going above and beyond doing so. Best location I have been to yet. Thanks yall

Jon paul was a great help, he even helped my parents get all their contacts and photos switched over to new phones

I came in having problems with an online purchase. I was not happy about the situation, until I went to the store. JP was extremely patient, kind, and helpful. I went to the store expecting trouble and left with a smile on my face and a brand new phone.

The service was incredibly slow due to the tech (Shelly) we were working with being easily distracted. We entered the store for a simple plan upgrade (adding data to our plan only) and a phone upgrade for myself and my husband. The process in total took just shy of 2 hours (from 5pm to 6:56pm). Much of the automated process I completed for myself. Of the 4 customers who entered the store after us, 3 left before us and 1 left within minutes of our departure. With the exception of our slow service the remainder of our experience was pleasant. The manager was friendly and helpful while he tried to hurry the process along for us. We spent a considerable amount of time observing the other tech who was friendly, helpful, thorough and efficient.

JP was great. Very helpful let me know my options. Plus got my phone working again. Great experience

Robin was the best and helped me through everything, very pleasant and will do business with her again !

6/18/20: Robbin was very helpful with transitioning me to an upgraded iPhone! Friendly and patient, great experience.

Jon-Paul was excellent to work with, made the experience of transfer a line of service to our existing service effortlessly and enjoyable. He was very knowledgeable. Highly recommend this location.

Jon-paul was Very through in telling us what we needed to know about our new phones and explained everything to great detail great to deal with

JP was awesome and very helpful with setting up a phone for me today. Made the whole trip very easy.

Jon-Paul did an excellent job! Should be manager. 10/10 recommend

Jon - Paul did a great job would come back again

Thank you to Crossroads Commons AT&T in Plover, WI for being open and available during Covid19. Our sales consultant, Gabe Ceballos, was awesome. Thank you for your knowledge, positivity and patience today!

Not very helpful staff. The agent helping us was very new and not familiar with our issue, she kept asking the Supervisor for help and you could see the frustrating look on the supervisors face like leave me alone!! So, the Supervisor kept telling the agent for us to call AT&T on the phone! It was very frustrating seeing how they didnt want to help at all! Thank goodness we are not customers of that company because I would hate to have to go back to that store again! Anyone else had issues here too?

Switching providers is usually a nightmare, JP was great to work with and made the process seamless. Thank you!

Jon-Paul was great to work with. Very informative and made for an enjoyable experience

Jp was an angel from heaven. He is the only att person that got the job done. YeH. JP

Jon Paul was great!! So helpful and I felt comfortable to keep asking questions. Will definitely stay here.

My te h Jon Paul was courteous, professional and k knowledgable. He also took plenty of time with me making sure everything was working prrge tly.

Ellie was amazing. She figured out how to save my valuable contacts...my livelihood. Thank you.

Shelly at this store is very helpful and friendly and is the reason I went with ATT

Robin was extremely helpful and was able to help with my issue right away as well as caught an issue on my bill that she was able to correct saving me some money.

Our experience here was very good. The staff was very helpful and very knowledgeable. Quick service.

Jon-Paul was excellant to work with. Came in 2 weeks ago and talked to him and made everything easy to deal with and switch my wife over from a not so friendly carrier.

I came in to add an iPad to my accounts which was done, a $10/month charge. The clerk told me if I changed plans I could get 2x the data for only that $10. I said sure even though I never used all my data in the past.She then tried to convince me to change other features which I declined. By this time I was ready to walk out.So then I get the statement from ATT and bill is up $40/month. I have been dealing with customer service now for 2 weeks to go back to my old plan and it’s still not straightened out.Suggest avoiding this store. I know I will in the future.

Matthew and Gabe were a great help. They answered all my questions. I had a great experience and would recommend Att.

Jon Paul was excellent explaining everything to me!

John Paul is an absolute heroe! Wonderful customer service. Would like to Thank You for great knowledge experienced employee 👍

Friendly even though they didnt have what I was looking for

Jon-Paul was very kind, professional, and extremely helpful. Excellent customer service! Will be going back to this location.

Jean-Paul was excellent, knew everything I needed, asked the right questions to figure out what I needed to learn -- with no drama or pressure -- and got me all set up very efficiently.

Robin took great care of me during my visit. Very friendly and helpful,and got me on my way quickly.Thanks Robin!

Jon-Paul was a great help, drove down from wausau for a better experience and got it here in Stevens Point, thanks for your hard work!

Jon Paul was very helpful. He explained each step of the process & answered our questions to our satisfaction.

Jp was very helpful. Did his best to solve my problems.

I was having issues with canceling a few extra lines on the account. I had called the main number and attempted to fix this over the phone. I was transferred 9 times before I got frustrated and disconnected. When I went into the store and was approached by Jon-Paul. He was amazing. He sat down at the table and called them directly and talked to the representatives. He also was being transferred but asked why and was very professional. In the end the issue was resolved and I could not have been more pleased with jon-paul!

Charles at the Stevens Point store was so helpful. We had a pretty crazy upgrade and he was great..very nice and helpful.

I was in today and had great service from Shelly Smith. She was so helpful for me with the purchase of my new phone. Always my go to person.

JP, Jon-Paul, is the best, very thorough and explains everything so my mother could understand.

Jon PaulWas extremely helpful, polite and professional.

Horrible customer service and the Manager was rude.

John Paul did a awesome job working with us