The Parts section personel, super great service

Recommended, Ask for Chacón is one of the best guys there!

Waiting on tax info to make a deal.

Poor service.No service at all.

The worst service and the worst warranty on replacement and OE parts... Never return for business...

Friendly staff quick service...

Nice service department..

Excellent Inventory Sales and Service

Well, I guess its a good average Ford dealership. They have a really nice showroom and sellers that are eager to help. Inside the building you will also find the parts counter and of course, Motorcraft is the brand of choice. Also, technicians highly experienced on Ford repairs and maintenance are available.

Good place to shop your new Ford... Variety of vehicles and trucks plus the 2020 Shelby..

Excellent services hightly recommended

Best Ford service department. Great team Mr. Campos General Service Manager and Josian Sales Advisor. Definitely recommend it.

Great service. Very fast. VIP treatment!

Very professional and fast service

Dishonesty. corruption misleading sell you the wrong parts for your car dont inform you of your warranties or guarantees... They cant be trusted... Theyre not going to fix your problem take them to DACO... ITS THE ONLY WAY YOU GOING TO GET YOUR PROBLEM RESOLVED

Service department- Poor service, shameful 😞 take a week and never find what my car had and bill me 100.00 for nothing!!!!😡😡😡🤬🤬

☆

They charge for estimates even if the car is under warranty but determined to be a road hazard. Caveat emptor.

Exelent alternative on Ford Repairs.

GREAT CUST SERVICE!

Good service!

Great service

Terrible services

Great

Great

Good attention by employees. Prices for cars are very high

El gerente de Ford Outlet de Sur Miguel Acevedo y el vendedor Gabriel Luciano me atendieron bien y le compré una Ford 150 cabina y media 2021 4x4

It has very good salespeople and I was pleased with the 2021 Ford Ranger purchase. Elvis Lugo was the salesperson.

Excellent service and very friendly

We went to Ponce from San Juan and it was frustrating, we bought two pieces and they were left to deliver the second one in San Juan yesterday Wednesday and they never delivered it, Then my sister called Ford del Sur and they agreed to deliver the same Friday morning, lets see if it is fulfilled Jose Rivera

The worst car-related customer service place in Puerto Rico. They never answer the phone in the parts area, the receptionist also does not do any management to help the customer, the Store Manager is never available to serve the customer. I have had to travel from Coamo to Ponce three times to find out the status of a piece and it has not arrived. In this way who wants to buy a Ford.

They changed my appointment the full workshop please

I do not recommend to anybody. A new vehicle was obtained there and received its maintenance there but later it emerged that it was missing seals and the dealer never resolved.

The employee very friendly and good service although there are certain details that need to be improved

Great service.

Perfect very attentive

Very good service that they gave me in pieces

Excellent place

Excellent treatment and service

Excellent service

I called 2 times and they told me that I had to stop by the store to order the part because they dont have it there, they give me the cost of the part, ok. I decide to go and they never told me that from 12 to 1pm they are on a break (I arrived at 1209). After waiting almost 1 hour when I asked about the part that I was calling in the week, they tell me that they do not have the Mazda catalog and they can not sell me the part after I call 2 times and they made me stop by the store for nothing . The part I was looking for is from a 2001 Mazda Tribute v6 which I understand is the same engine as a Ford Escape.

Good service and speed in the repair of the vehicles. Mr. Jhosean service coordinator was very diligent in making my experience a bearable one after hitting over $ 6,000 for my car repair.

Excellent customer service, good prices.

Great service.

DO NOT BUY HERE!Terrible service since before Covid19 (which is what they use as an excuse now). I have problems with the transmission of a 2014 car, it has an extended warranty on it; first they present me with several inconveniences to diagnose it.* UPDATE *I presented my case to DACO, the diagnosis of several technicians outside the ford indicate to be the cloche of the transmission, while Ford Del Sur are the only ones to say that it is something else that has nothing to do with the cloche. I have asked them for evidence of the technical diagnosis and they say they dont work like that there (that is, they dont give you a copy of the diagnosis made by the technician).THEY ARE NOT TRANSPARENT AND ARE NOT TO BE TRUSTED.******** Last Update 4-Sep-2020It turned out that the diagnosis they gave me was from the dot com sleeve. I took my car to another Ford dealer and everything pointed to the problem being a simple repair; while in this shameful service center even the trouble codes that my car was pulling were invented ... Sabotage, is what remains to be said!Louis riveraCiara SantiagoJosean riveraPichy CamlosFlavio VelazquezThey are all liars! Falsifying diagnostics to sabotage the customer. They do not serve!

Andy from parts should have a better attitude towards customers ...

I do not like because the cars sell they are useless do not buy ford vehicles

Excellent

Excellent service! Jorge Chacón excellent seller. If you want the best Ford of the South business I recommend it

Very attentive your employees.

Very good

Excelent service

The sales manager is a person that no matter how much I asked him for help, he treated me in a sarcastic and derogatory way and without having filed a formal complaint, I would like to let those who wish to visit exclusively that Ford dealer know. I lost part of my time but my money Im sure not yet, scammer

Lousy customer service ... 2 people receiving units and nobody answers the phone in service ... Brilliant !!!! That does not happen in Lexus !!!! I have been with a Lexus unit for 3 years and at that time they have always answered me on duty and they are super friendly ... management or supervision is failing at Ford de Ponce !!

The wait is too much for a 2hr oil and filter. 25min

The car salesman and the manager gave me excellent attention. Satisfied with his work in the dealer.

The process of delivery of licenses and title is very late and the attention of the seller after the unit sells you is very bad attitude bad services

They call me to change the part 4 hours later they call me the part there is no

Excellent treatment, a lot of cars.

Today I was surprised with the staff of Ford of the South, they never touched my vehicle to check the noise in the front tires since two weeks ago they put some parts that the cost was 2,300 and I noticed some faults, only The manager Mr. Jocian told me that a mistake was noticed, and that he had to wait for the one who arranged it to find out what he did to him, he did not know because they have records of the vehicle repairs, but if they never checked him out after almost 6 hours in the place, it bothers me so much that I decided not to leave because I was so disappointed, xq vehicles passed after mine and attended them first. I do not understand why they treat people in this way,. Im very sorry but it was my feeling.

One star and to be able to comment ... what a bad service I was speechless, I just took my 2011 ford f150 to do an inspection and they were not even kind enough to call to let me know that my pickup did not come out ... one of the things I miss from the US but this is Ford from PR ... 👎

Very bad service for repairs. We took two business cars to repair there (because the computerized system could not fix them anywhere other than the Ford dealer), and we are sorry. We should have sold them both and bought a new car from another brand, NO FORD. You have to call constantly or visit the center to let us know the status of auto and estimates, repair only half of the problems and the cost is very high. I do not recommend FORMA D to anyone. Cars that require too much maintenance, expensive and apparently difficult to fix (because neither the dealer can with them).

Pesimo service, it seems that those who work there are not human beings (at least the 3 people who assisted me, including the manager)

Very friendly staff and they know about problems.

Very good service.

Excellent service

Where they have always given me good service.

Great service

Extremely slow services, they ordered a piece on November 19 and it hasnt arrived yet

VERY GOOD DEAL

Super good deal and bluntly. Excellent customer service. Oh and wow on Sunday!

Lousy service

All day to buy a bus. They have to improve the time.

Recently my husband took the car on a Crane because he didnt start. He paid for the crane and for fixing it. The same day we picked it up the maintenance light came out. The next day he didnt turn on anymore. The work was such that even the wires inside the car are visible. Now they refuse to pick it up and you probably have to pay more for the same. Friendly people but the service was unacceptable.

The worst service I have received from a dealer. They do not return calls, you have to be behind them. My car was 6 weeks later to tell me that the piece is in backorder and do not know when they will have it. And to fill the cup, now I have to pay a diagnosis that they told me I didnt have to pay, if not, they handed me the car. I mean I take it for warranty work (I had told them it was the wrong thing), they charge me, and they return the car to me in the same state without making any sort of arrangement. They are first class cheats, what they tell you to give it in writing because they are first class cheats. THEY DONT HAVE A WORD. And beware, I bought several cars but I never come back.

Dolores my wife bought a car and now she cant do anything with the car after I pay it because she needs a declaration of heirs that the dealer did not manage. Tomorrow the tag will expire and he will not be able to use it. Tomorrow he will go to the dealer to return the car.

Great service. Contact Josean Rivera. Tremendous service advisor.

Excellent treatment

Bad customer service. The seller was very friendly, he showed us the vehicle and when his supervisor came, badly educated, his attitude does not win the trust of the customer, I ask him the price of the vehicle and he answers “what price did you see on the label”, because it is not Your responsibility to know the prices. And the problem is the way things are said. In Triangle Dealer in Ponce they treat a wonder, Self-manager and Garage Isla Verde do not even have to say. Unfortunately, that is why we have to go to San Juan, Arecibo, Caguas to buy cars ... There is no customer service here ... Ford del Sur has to educate its sellers on how to gain customer trust. In hard times, you have to know how to take the extra mile ...

Collate respuestos

The best # shelby2020

Service area ... very dedicated staff in customer service.

They treat me well.

Friendly treatment

They no longer have the same attention as before.

Great prices..in the low $ 50,000

Excellent

Bad service

Team!

Regular

Excellent cars

Regular.