Store associate had feet up mask down and refused to help us start a new service. He printed out 15 pages of the company website, highlighted the top sentence and gave it to me which stated to go onto the website. While I called the main company, he spent his time on his phone. Not helpful at all and I can see why this location has no foot traffic.

The sales guy told us my iPhone ( with a crack on the back, which he knew about) would qualify for the trade in. After getting new phones I took my phone for trade in and his story changed He said it did not qualify and it would need to be fixed first. You need to watch what they tell you. They will do anything to get you to buy a new phone. SCAM!

We went to AT&T store at Port Hueneme it was good customer service but we didnt get the name on duty yesterday, Sept 18 at around 5pm. He was able to explain and assist us very well. Thank you.

I visited this store a few days ago & got the best service I have ever received in all my years dealing with phone stores, I currently have T-Mobile & was looking to switch to AT&T. I went in on a somewhat busy day & was greeted by Troy. He was so kind & patient with me, he answered all my questions I had gave him & all the details I needed. What I liked the most is I asked him a few questions & he just wasn’t 100 percent sure & he mentioned he wanted to give me the correct answer because he is still some what new. So he called who I think was his boss to make sure he gave me the correct answer. The fact that he did that & didn’t guess or tell me what I wanted to hear just shows I can trust AT&T. They picked a great person to represent their company. At the end of my time there I switched 2 lines from T-Mobile and went with AT&T walked out with two new phones, two apple watches (Great Promo) and AT&T TV. If you visit this store trust they will take care of you. Great personalitys great service & friendly as can be. Troy if you see this, thank you for helping a old woman like myself with all my questions.

Stephanie is phenomenal. She is patient, knowledgeable, friendly and extremely helpful.She deserves a bonus and a promotion.She has gone above and beyond expectations to assist this elderly person to navigate the trials and tribulations of returning defective products, changing contents to the replacement products, preparing the returned products for shipping and selecting the protective accessories for the replacement products.She is a tribute to the company.Richard Fine, Ph.D.

Troy is at the Port Hueneme, CA store and is a gem 💎 and his sales and customer service skills are done with sparkles. He is very knowledgeable and him and his family are with AT&T.I had to switch our T-mobile account since the service is very spotty in a lot of places. We do not have service at Silver Strand Beach in Oxnard.Troy helped me in purchasing 2 phones and accessories. I will be coming back for the $800 credit for my unlocked phone.I came back today for an AT&T TV free trial and we are switching from TVision.Troy gave me my military discount and was greatly appreciated.I will make a cheesecake one of these days and give the staff one. Good and knowledgeable service definitely deserves some cheesecake!!

Showed up today at 0910. Told my man Santiago, please get me out of here quick. I am a weirdo and get anxiety with sales transactions, but Santiago made it stress free. Thanks Brother!

I had a great experience with Troy and Stephany getting my new I phone 12 they were patient with all my questions helped me get all benefits and discounts possibleI am so grateful for there kind professional Assistance! Totally recommend this locationAsk for them you will have a great experience

My iPhone 8 was dying!! Stephanie and Alan were Great!! They assessed my situation, found I had an upgrade, hooked me up, an even helped with the data transfer from the cloud. I love my new phone, and appreciate the great service I received!!

Very rude will only help you if you’re looking to buy something. Was trying to unlock my phone after paying it off, and they wouldnt even help me in the app that was crashing to do it. They made it overly obvious they didn’t want to help and told me to go do it at home. Even with me being the only person in the store....

Bought a new Samsung S21+ and it was quick, simple and effortless. The associates knew what they were doing and helped us do a cross upgrade and we encountered no issues.

Excellent service and knowledgeable employees. They do a great job helping helping you find the right solution for your cell phone needs.

I wasn’t happy with calling customer service multiple times with no results.Not in a good mood, walked into our local AT&T store and Alan took care of everything and offered me even more ways to save money !He’s the best !

Bad bad bad costumer service. Bought a phone, they added some charges that i did not approve. They did everything quick just to get me out of the store because it was getting late. I come a week later, same thing. They couldn’t help me out till tomorrow and because the girl had to go to lunch. Really? Don’t come to this at&t.

Needed help with my husbands phone today, we had the pleasure of meeting and working with Natalie first and then both Natalie and Stephanie. These girls were great, we were struggling with a phone they correct our problem, made it look easy. They were both pleasant and new their stuff.I would give 10 stars if I could.

Easy phone upgrade with friendly employee. Explained plan options and billing clearly and took care of transaction in reasonable amount of time.

This store offered the absolute worst in customer service. The Manager was offensive, as well as, his employee. They sought to cancel on-line orders to restart the process for their store stating the online order was bogus even after AT &T online took payment already. They would not offer privacy or personal information protections and blurted out customer social security #s loudly and now we have to worry about fraud during a pandemic and during this holiday season. They are BOGUS & just there to take your money without caring for the customer. Go somewhere else!! Terrible experience!!!

I added a line to my account and got a new phone and now I received a bill for $400! None of the items added on to my account were discussed with me by the representative. I was told it would be cheaper for my mom to be added to my account rather than her get her own plan but now my bill is more than 4x what I was paying! I am ready to close my ATT account ASAP.

Eric was awesome! He herpes transfer my stuff

Took awhile to get my watch ported. Stephany was by herself and a lot of customers were waiting. I left not understanding everything I had.

I would like to appreciate Stephany’s help. She’s very welcoming. She has helped me out with my iPhone purchases and all my service needs. Has the answers to all my questions and is a kind person. If you ever need help. I would recommend you visit her.

I just wanted to say THANK YOU to Karen at the AT&T store on Channel Islands. Karen helped my dad get a new iPhone. She was very knowledgeable and explained options to us in easier terms. She is awesome and give her a raise!! She even walked us out and thanked us for coming in...what great service! Thanks again Karen😁

I appreciate Stephany’s help. Great customer service. She answered all my questions and gave me the information I needed. Definitely recommend to talk to her, she is amazing !

I’ve been to this location before and I’m glad to see Alan is still working there. He’s very informative and goes above and beyond in explaining things for you. I would highly recommend this AT&T store to anyone looking to purchase/upgrade.

Stephany took care of my locked phone quickly. Excellent customer service

Alex was the rep that help me. She made the whole process of upgrading my phone so easy! She helped me transfer all my information to my new phone. And she also was able to lower my bill! So glad I came into this location.

Rude terrible service, I want the store manager to phone me to complain about the women who just hung up on me.Nice way to treat someone that just purchased $2000 of new phones.

Amazing service!! Alexandria was the lady who helped me. She was very friendly and very helpful. I left the store confident in switching my business to AT&T.**As a side note, the lady that was helping the customers next to us was also very friendly.

Very helpful staff, every time I have come in I am not disappointed with the service. While waiting to update my new device, staff kept me entertained and interaction was great.

Dear AT&T, I am happy to tell you about your employee at the Port Hueneme store, Alexandria Cuevas. She is an employee extraordinaire! My husband and I purchased new phones and Direct TV under her guidance. She spent so much time helping us! We are 84 and 79 years old and need all the help we can get! She was patient, kind, knowledgeable, professional, sweet and happy! She was so wonderful to work with!

Alex was so amazing, she helpped mom and i switch feom Verizon- and I received a free LG G8 which is the newest phone yet! She was very knowledgeable about what she was selling. She definitely sold us on her personality. Thanks Alex.

One star!I wouldn’t reccomend this store to anyone. Lack of customer service from top to bottom. Employees sitting down while I was browsing for items. Manager short and brief and no help what so ever. I suggest a change in management to better your business. Not the employees.

Wonderful customer service. Extremely helpful. Got what I wanted. Overall very satisfied.

Alex was great! Best AT&T rep ever in 20 years of being a customer.Great deals. Great service.

Excellent service, friendly and no waiting!

Karen & Alex are AWESOME!!. They were so helpful, and worked together to get me back up & running with my new phone. Thanks ladies!!

Very little wait. Employees were very friendly and helpful. Got a great deal too. Thanks.

The sales person (a dumpy portly fellow) is completely inept, although hes personable, and will, if allowed, completely screw up not only your order but your account as he tried to salvage his mistakes into a sale.The manager is a complete douche, whos answer to his staffs mistakes is yeah, we screwed up but youre going to have to go to a corporate store or call yourself to fix itSave yourself some time and aggravation, just go to the AT&T corporate store on Rose.

I came in to the store looking to upgrade my mom and sisters phones. I had no idea what to get them all I knew they needed phones. I was greeted by Karen, a kind and super understanding individual. She recognized and recommend what I should get based on how my mom and sister used their phones. I bought a Samsung S9 and a Note 9. Absolutely amazing recommendation. She was able to make the entire experience and transaction smooth and without a single hiccup. She was an absolute professional representative for this ATT location. Would highly recommend anyone this location and especially to Karen. Fast, courteous and highly knowledgeable.

Alex is just wonderful, she has so much knowledge and patience. She should be a manager and deserves a huge raise. Regards, Chris Torres

The process and helped I received was 5 stars. Im leaving this low review because either att is compromised or they sold my info. Almost immediately I started to receive robocalls and spam emails. I find this very unacceptable.

Movie playing loudly in store, couldnt hear person who may or may not have worked there (regular clothes, no name tag) apatheticly explain how customer service over the phone can do way more than she can. Really not impressed. Expect your breakup letter in the mail chumps.

Great service. Would highly recommend this store.

Thank you great location the young lady there was great help.

Great help! Love my phone its the best

Allen was super helpful. Was upfront with everything.

Alex was awesome! Helped me save money on my bill.

Very helpful customer service.

Ive been to this store a few times and each time Ive been here the rep or reps answer all my questions regardless of its complexity or random questions regarding new policies or new devices.

Great customer service, very knowledgeable and helpful.

The homie Sal HOOKED IT UP GO TO AT&T

Completely ignored while employee talked with his girlfriend.

Very very helpful!!

Worst customer ever one employee working seems like he dose care what is going on around him

Manager was outside unavailable to help the staff member that needed help made my transaction way longer than it should have been. Then they did not do my order correctly at all.... it was a very poorly run store

The guy working there does not know how to do his job, he is very rude towards the customer.

Great Staff

Alex is great!

Alex was awesome!