I had an amazing experience at John Kennedy Mazda! After having a less than ideal encounter at another dealership, I came to John Kennedy and had the most pleasant and positive experience from start to finish. I worked with Nick Coursey (who I would recommend to anyone!) and he was helpful, patient, friendly, and respectful the entire time. Coming into a dealership alone as a female can sometimes feel intimidating with the wrong salespeople, but no one at John Kennedy ever once made me feel like I didn’t belong in there on my own. Thanks guys - you’ve gained a new customer for life!

Jack is great with customers. Keith on the other hand is not. Makes you feel like you are bothering him. Needs training in customer service.

I have had great service from both the parts and service departments! They were so patient and thorough with me while I had a meltdown over some minor repairs. Not once did they make me feel crazy or like a nusance, and let me tell you, I get on my own dang nerves. By far one of the best garage experiences I have had to date. Mazda for life!

We had a great experience with Nick Corsey! He got us a great car and at a good price. He even emailed us (even though we live 3 states away) to stay in touch and to follow up with us after the sale. Highly recommended - Keep up the good work Nick!

Everyone at the John Kennedy Mazda of Pottstown was wonderful. I worked with a sales associate over phone and email prior to coming in, then had a great experience with management and the financing team. Great, candid, friendly staff. They were happy to answer all of my questions, made me feel very comfortable, and helped find me something that fit every one of my preferences, not to mention offered a fair and up-front price. Id highly recommend this dealership to anyone.

The Service Department never answers the phone or return messages! I had a simple question about how long the basic service package takes. Even the Service Manager doesnt answer the phone or return messages. Happy to take my business elsewhere.

What a great buying experience, only possibly outdone by their service department. Ive tried most of the dealers in the area and these guys still remember good old fashioned customer service and understand its intrinsic value. Ill never buy a Mazda anywhere else. Coming from a big family of mostly Mazda owners, weve tried nearly every dealership in the Phila area and Kennedy is by far the most professional and customer focused.

Great experience for buying out my Mazda CX-5. Staff was on time, explained everything, and were great to work with.

Best experience ever at a car dealership. Salesman Kaj Seel was wonderful to work with. Highly recommend.

John Kennedy Mazda is a great place to buy or lease a great car. Everyone was friendly and helpful, making our purchase easy.

You must see JACOB! He took my fiancé all the way through the process, professionally answering every question we had. Jacob’s personality and willingness to make the car work for us, led us to come back and buy without any doubts! Rob also was an absolutely amazing help, following through the closing process and getting us the best pricing and financing rates we could’ve asked for. Both gentlemen were kind, understanding, and were able to easily explain each step of the buying process without making us feel small or unimportant. I would NEVER go anywhere else to buy a car!

Nick was great at mazda Kennedy. He was efficient, knowledgeable and honest. Made the buying purchase flawless. The facility was very clean and nice. Doug detailed the car to perfection. Great experience.

If you’re in the market for a new car make sure that you visit Jacob at John Kennedy Mazda. After test driving many cars at many dealerships, I ultimately went back to Mazda not only for the car, but for the amazing experience I had at the dealership. Jake answered every question I had about my new CX-5 and made sure that I thoroughly understood the differences between the trim models. Overall, both Jake and Rob (finance manager) offered the best customer service I could have asked for when buying a new car. They made the process quick, easy and painless.

Bought my ford fusion there really great service

Gene made our deal happen and transparent! He knows how to work a deal and we left happy! Thank you!

Always so friendly and attentive. Providing updates througout the time you are there. Other dealers Ive been to in the past from other car manufacturers were always so terrible.

Awesome Dealership!!!!Service Department always makes me feel important and always helpful and courteous

Service Department staff are very helpful

Bought a brand new Cx5 Carbon edition 2021. Great car for the price line . The sales manager and salesperson were pleasant and low key . Negotiations were not drawn out and long . I feel this is a excellent dealership if are looking for a new Mazda .

Had a slow leak in my tire. Fixed it at no charge!

I worked for this dealership for 5 years and also bought 4 cars from them as well. I never once had a problem with anyone in the dealership. Everyone is always willing to go above and beyond to take care of their customer. I would highly recommend this dealership to anybody looking for a Mazda. John Kennedy will not disappoint. Ask for Kaj or Mike Armstrong and they will take good care of you....Jon Anspach

Do not buy your car from John Kennedy Mazda. Their sales manager, Michael Armstrong, is a liar, raised his voice to my girlfriend and myself, and even took off his mask while we were in the same confined room as him. This kind of unprofessionalism and neglect to our lives is incredibly disrespectful. The other (non-John Kennedy) Mazda dealerships in the area offer significantly better prices and better customer service. Don’t waste your time.Story attached:TLDR – Requested an out the door price for a car. Were provided a number. Double checked that number and verbatim said “This is the out the door price, right? Taxes, fees, etc all included?” Came back the next day to buy the car at the agreed upon price and verified one more time on the price and details. Went into financing to do paperwork. After 2+ hours, we are about the sign the final piece of paper when I notice a number that is $5,500 higher than what we agreed upon. Sales manager came in and raised his voice that it is the number we agreed upon and we are wrong, even condescending us. Takes off his mask while in the same, closed door, small office space and continued to raise his voice. We walked out on the deal and bought our car from a different dealership. Second dealership was much more professional and valued our health and wellbeing.Update: Added a picture with my responses to reply I received from John Kennedy to my review. For the owner, if you would like to further discuss with me, I would be more than happy to. You have my email or can call my cell (both of which Michael has).

Mazda has good quality vehicles and the CX5 is an amazing vehicle and the sales people here are friendly(Nick was great)...But the sales manager Micheal Armstrong is very pushy and wants you to pay his price and thats it..Theres no negotiating..We were a returning loyal customer and what he had to offer was nowhere near as good as Toyota, Honda or Nissan...To anyone who reads this there are better dealerships out there who will negotiate more in price and do it in a friendly way...Bottom line here is good vehicles poor sales manager(Michael Armstrong)and better deals at other places .

I bought two cars from John Anspach who works as a dealer here. One new for myself and the other used for my son. Easy going, no pressure and above all honest. I also continue to use the Mazda service side, again great and honest service. The only negative is the high cost of document fees when purchasing a vehicle, otherwise everything is negotiable. Thanks John!

I recently leased a new Mazda CX-5 from John Kennedy Mazda. I absolutely love the vehicle! It drives smoothly, has excellent safety features, feels comfortable, and handles curves and turns with ease.Mike Briggs was my salesperson. I had a wonderful experience working with Mike. He was very transparent, explained aspects of the auto sales business that I wasnt aware of, gave me an exceptional deal on my new vehicle price, provided me with my asking amount for my trade-in, and thoroughly explained the mechanics of the new vehicle. Mike was extremely knowledgeable, very personable, patient, and friendly. He treated me like a valued customer. I would highly recommend Mike Briggs as a salesperson and John Kennedy Mazda.

Excellent dealership! If you want a Mazda and you want it a get it from a great dealership... John Kennedy Mazda is it. And when you go ask for Nick Courtesy! The service department is also excellent! Buy a Mazda from John Kennedy you wont regret it!0

Service Department was most helpful.

Bought a new Mazda 3 here today, and could not be more pleased. I love the car - it is a great drivers car! The people at Kennedy Mazda were very nice to work with from start to finish - friendly, sociable, helpful, and knowledgeable. The price was right, too. Zoom!Zoom!

Great customer service! I feel that I can call the associates friends... Very welcoming and helpful.

I was extremely happy to have stopped at the Mazda dealer. Everyone that works there is accommodating and helpful. My sales person Nick Coursey was exceptionally patient while I made my decision.

Sales person tried to show usbone vehicle which we did not want and would not discuss others with us. He acted as if we were wasting his time.EDIT: We have spoken with Mike as requested. We truly feel this may have been an isolated incident. While we ended up buying a car elsewhere this time, I would try again in the future based on this conversation.

I just purchased my new CX-5 and the experience with John Kennedy Mazda was wonderful from start to finish. Ian in sales was great to work with having everything everything ready for my test drive when I arrived. He took his time to explain everything to me. The entire staff was friendly and everyone was willing to help. Even the sales manager who was very personable made the mountain of paperwork an easy experience. Im very pleased with the vehicle and more importantly the price. I feel I got a lot of bang for the buck! Zoom Zoom.

The best! Honest, trustworthy and straightforward sales people with a great product.I began my relationship at this dealership when I lived in the Valley Forge area but have since moved over an hour away. However, they give such great care and attention to their customers that I refuse to purchase a car from anywhere else.I will make the drive EVERY time to purchase my car from this dealership, even though there is a mazda dealer 10 minutes from my home. I have sent friends and family to purchase vehicles from John Kennedy and they have also been impressed by their amazing customer service and vehicles.BUY A MAZDA! And Buy it here at John Kennedy!

Jon A. helped me pull a couple of strings to get into the car that I wanted. He came in to meet me at the dealership on his days off, and got me in my 2nd Mazda in no time at all. Nothing bad to say about this dealership, and the efforts are much appreciated!

This was the best car-buying experience Ive ever had. The dealership and my salesman, Jared did a fabulous job. Jared was not pushy, he was informative and genuinely wanted to make sure I made the right decision for me. The delivery went smoothly and I was very happy with the professionalism of the employees, particularly the salesman. Thank you for a great experience!

I never felt pressured. They found me a car with everything I was looking for. My Sales Consultant Jason has been great helping me to learn how to use all the new features. Having been a loyal Saturn owner for the last 20 years I was not sure what make of car I wanted next. I love this car and will probably be a loyal Mazda owner for the next 20 years.

I had a great experience with John Kennedy Mazda! I initially went in to price new cars and left with a 2015 Mazda 3 (which I couldnt be happier with). I felt no pressure to buy that day and all of the sales associates were extremely helpful, especially Jason Evans! Thank you guys so much for helping me out and making me feel comfortable with each step of the car buying process!

No real issues with the sales person but we drove 30 m to look at a used car only to find this car is misrepresented on edmunds asno accidents and once there, the carfax came up with an accident damaging both front and rear of the vehicle.

I recently purchased a used 2015 Mazda 6 from this dealership. Last year we leased a car for my wife and had a good experience with this dealership. My buying experience was very Pleasant. I was helped by sales person Kaj. Enjoyed working with him. He is very patient and helpful and explained everything about the car since this is my 1st Mazda. There were a couple of minor things that need some attention and the dealership took care of that right away. Also enjoyed working with the sales manager. He worked with me on getting me a good price for the car. Would definately recommend this dealership if your in the market for a car. Ask for Kaj !!

We just turned in our lease and will probably never get another Mazda, at least from this dealer. In fairness the car was fine, never gave us any issues. The people, however, that work at this dealer are extremely rude, disrespectful and try to nickel and dime you for everything. While we were turning in the car, our sales rep, screamed for an intern, made it very clear he was. Manager and ordered him to do his dirty work. He also made us few very uncomfortable for not buying another Mazda from him. We had gotten several quotes from other dealers to try and just buy out of the lease, and they all said the car wasnt worth the buy out price, when we mentioned this to him, he said they were clearly wrong. The car has 55,000 miles. No one was going to give us 16,500 for the car, no matter how clean it was. I think our sales rep needs some customer sales training. Save yourself some trouble and go to another Mazda dealer.

I recently leased my 4th Mazda CX5 with John Kennedy Mazda. The 2019 model is the best model yet! I absolutely love driving this car. I highly recommend this great team. Kay Seel and Mike Armstrong are always professional and treat me like family due to our long relationship. Thank you again for such great service, above my expectations.

I recently leased a 2019 Mazda 3 AWD and I love it so much. My sales rep, Jon Anspach, was extremely knowledgeable and helpful during the leasing process. He made it so easy and made sure I had all the necessary information provided to me. This is the 2nd car Ive leased with Jon and I could not be happier!

Quick, friendly, professional and left with a brand new car! Never felt pressured to buy or add on service plans. One of the best car buying/leasing experiences I have had.

This is our third time buying from John Kennedy. It has always been a great experience. Our Sales Rep, Jared Millard is very knowledgeable, professional and works to make the process as quick and easy as possible. Service department is exceptional as well. I would highly recommend!

We had an AWESOME experience with John Kennedy Mazda and specifically Jared Millard and Mike Armstrong. They were helpful, kind, and patient the entire time we were there and throughout the entire process of getting a new Mazda CX-5. We had gone to 3 other dealerships and chose to drive far out of our way just to go to John Kennedy (I couldnt be more thankful that we did!). I would not suggest going anywhere but here and will most certainly return for my next vehicle purchase.

I just purchased my 3rd Mazda here! I am so excited to be a repeat customer. I highly recommend this dealership with their helpful service. Kristen was very informative and no pressure. She was a breath of fresh air to work with. She gave me all of my options and helped make it happen. I came home with a brand new 2017 CX-5. It was bittersweet to trade in my 2015 CX-5 I loved so much. She made me an offer we could not refuse. This is the only time I purchased the same car. My husband also has a Mazda 6. This dealership makes it so easy and works with you budget.

Excellent service and friendly staff. I received a lot of good information from my salesman Matt Robinson who was very thorough. In my opinion, the whole process from start to finish was seamless and worry-free. Thanks John Kennedy Ford.

I am always leery about using a dealership for anything. Kennedy has proven me wrong. Service is always top notch. They dont try and upsell and their labor rates are not over the top. I will be buying my next car from them based on the service department. They rock.

Nick was awesome and so patient throughout the whole process. He made sure I was comfortable and understood everything before we moved on. Im so glad I came back and gave John Kennedy Mazda a chance!

Best deal out of 3 Mazda dealers I checked out. Knowledgeable salesman,Jon Anspach (also my tech support guy) is ready to help with any question I might have

Cant say enough about this dealership as this is the 4th car we have leased from John Kennedy Mazda. Michael Armstrong along with Jacob Wagner were extremely professional and more than helpful. We were able to swiftly complete the paperwork and move forward. If you are looking for a very pleasant and non-stressful car buying or leasing experience, John Kennedy Mazda is the dealership for you!

My girl friend bought a 2018 CX-5 from them. They were great while buying the car and even told her maintenance was covered for the duration of the warranty. She went in for her first oil change at 5k miles and they charged her $80+. Dont lie to someone paying 33k for a vehicle. youve lost a faithful customer over an $80 lie.

Smooth as butter! These guys were amazing! Super helpful and kind...made my first leasing experience awesome! Will definitely be returning

Very professional and nice people at Kennedy Mazda! From their online sales rep to their sales team and manager. Very happy with my purchase and how they helped me through the whole process with ease.

Service techs are good, customer desk folks good. My only complaint is that service tends to be slow. Dont wait on your car, drop it off and come back, otherwise you will spend hours in waiting area.

The staff and finance managers are top notch. Very accommodating and helpful in finding the right car at the right price. We will definitely be using John Kennedy Mazda Pottstown in the future.

My boyfriend and I had a great experience with Ian, a new sales rep. He is very kind and even took time out of his Saturday to go pick up our new car! Thank you Ian and team!

Great dealership. Knowledgeable sales folks. I have gotten 6 cars from them. Ill never go anywhere else. I love my CX5, my sales rep bought me in a car within my budget and needs.

Great deal, Mike briggs, good guy!!

Best new car dealer I have ever dealt withI have been driving for 56 years and I have driven in excess of one million miles, purchased numerous new cars from various auto makers and dealers but can state without any hesitation that my experience with John f Kennedy Mazda of Pottstown Pa. Was by far my best experience in buying a new car. My salesman Kaj Seel, my finance executive Nate Dougherty and the General Manager Mike Armstrong all proved to be highly professional, very knowledgable, most friendly and more than willing to go out of their way to accommodate my needs in order to make my car buying experience a happy event, as it should be, but in my experience prior to this Mazda dealer was most uncommon.Two years ago I purchased a 2017 Mazda CX3 from this dealer. It just so happened that they were the only Mazda dealer in a fifty mile radius of my home in center city Philadelphia that had the exact car I wanted in stock at the time I wanted it. I reluctantly drove over forty miles to test drive the car and was so impressed by the Mazda vehicle and the staff at this dealer that I not only purchased the car but since then I have driven the forty miles for each oil change, tire rotation and scheduled maintenance required. The service was as professional, fast, friendly and accommodating as my dealings with the sales and finance staff had been.Two years into my purchase agreement for the CX3 my wife decided that she wanted to move up to the more elegant Mazda CX5 Grand Touring SUV. I called Kennedy Mazda of Pottstown on Wednesday afternoon August 28th, met with the staff the next morning and drove off in my new CX5 GT within 2 hours feeling really good about my new lease deal, my new car and my second great purchasing experience with rhis dealer.If you want a great car, a great purchasing experience and the peace of mind that only comes from dealing with people that you can trust I recommend that you consider buying a Mazda from this dealer even if you must drive fifty miles to get there. By the way, I had to drive past many other Mazda dealers and other automaker dealers including the Mazda of Pottstowns parent dealership, Kennedy Mazda of Conshohocken [which is only 20 miles from my home] to buy the car from this dealer.I have no relationship with Mazda nor with this dealer or any of its owners or employees. I am just a very satisfied customer.Philadelphia Jim

Could not have had a better car buying experience. First time Mazda customer and it wont be our last.The casual sales approach was all the incentive we needed to purchase the car (CX 9) of our dreams.Thanks Matt and Mike for making this possible.

I had visited a couple of (non-mazda) dealers before coming to John Kennedy Mazda, and it was a breath of fresh air. I had made an appointment to test drive a 2015 Mazda 3, and was greeted by Jared precisely at the scheduled time. He let me take a look at the car on my own, and honestly, didnt try to sell me the car at all. We talked some numbers, but I didnt feel like Jared was pushing me into a Sale.After I left the lot, they did not hound me with calls and emails. I returned 2 weeks later to buy my 2015 Mazda 3 from Jared, who was helpful and non-aggressive through the whole process. His manager was equally kind and helpful and honest in taking me though the financing of the vehicle.I would highly recommend this dealership in general, and Jared in particular.

Writing this review while Jason the service manager is doing an awesome job helping me with my vehicle. He has gone out of his way to put something back on the car that came off. Staff was friendly and prompt as well.

JK Mazda goes above and beyond for their customers. They do so in a relaxed, honest manner and are blunt/realistic with their customers. I’ve gotten three cars from them and I will continue to do so, even if they’re 45 minutes away! Thank you!

Very accommodating dealership and service department. Easy parking. Super clean facility and restrooms. Free WiFi, water, snacks, and coffee while you wait. I moved out of the immediate area but still come back here for scheduked maintenance. Oh, and Mazdas are great cars. :-)

Took excellent care of my Mazda when it needed service. I purchased my used car at a dealership in Quakertown along with a warranty and when it started having an issue John Kennedy Mazda service handled everything and put my mind at ease. James is awesome.

Good selection, no nonsense buying experience. A less than consencious sales guy on our 2nd purchase negates that 5th star. Salesman Nick took care of us on our 3rd car.The service dept and desk are top notch but is pricey. Then again, what dealer isnt?

Nice cars, nice salespeople, a little pricey for my taste but nice vehicles.

Really nice dealer. Wpuld have liked to have bought a car but not the right time

This car dealership is awesome!! They were quick, friendly and they actually listed to all of my needs! They were able to get me a top of the line car for my low budget! Shout out to Chau Chu my salesmen, he did an amazing job!

Great sales people and great customer service. This was my second vehicle from John Kennedy and I have been fully satisfied both times. Thanks.

I had a very good experience at Kennedy Mazda. I was looking for a 2017 Mazda 3 5 door in Red with the 2.5 engine. apparently they are hard to come by. JK Mazda was able to locate one in two days. the staff, particularly Jake and Mike conducted themselves professionally with a friendly and personable attitude. the price was fair and reasonable. No high pressure at any time throughout the process.If your looking for a Mazda I would highly recommend JK Mazda.

Never have a problem with this dealership. We have gotten our last 5 cars. Thumbs up to them !!!

A good and honest place to do business. Am enjoying my new car; probably the nicest car I ever owned.

Always nice here and they explain stuff. Rich was very helpful.

Great experience here! Everyone was very professional and got us into a vehicle we loved based upon our budget!

Great experience at John Kennedy Mazda of Pottstown. Ian Rineer, the onsite salesman, made everything easy...test drive, trade in, explaining the features on the car, etc. He even had the car detailed for me before I left. The facility is very pleasant and all the staff were friendly and efficient.My initial contact was with internet sales consultant Jacob Wagner, who professionally answered all my questions, which led to me to choose John Kennedy Mazda of Pottstown.

Easy to work with and super friendly. Made buying a car such a great experience. No pressure!

I had a great experience at this dealership where they answered all my questions and made me feel welcome and appreciated. I would recommend it to anybody whos in the market for a car.

Incredibly helpful staff in the mazda maintenance shop. Great pleasure to work with and put in the extra effort to make sure you get what you need.

Everyone was so nice and helpful! No pressure whatsoever which i greatly appreciated! Made the paperwork simple.

Do not buy a vehicle from them. They will lie to sell you things just to make a few bucks. I bought my vehicle and they sold me a bumper to bumper extended warranty. When i tried to use it I found out that it is not a bumper to bumper and most things are covered but conveniently the part i needed fixed was not. Also the paint protection packages and interior packages they sell are through some bs company that does not take care of you. after one claim they never answered me about reapplying the product. John Kennedy is the worst dealership i have ever dealt with in my life.

Great dealership. This is my 3 vehicle from John Kennedy Ford of Pottstown and I will continue to recommend everyone I know to see John and Matt.

Great sales team, expert knowledge, and some of the most helpful individuals we ever worked with

I recently bought my first-ever new car and could not be more positive about my experience with Kaj at John Kennedy Mazda. Kaj was friendly, respectful, and didnt pressure me into purchasing any upgrades or add-ons. I got a very good deal on my new Mazda3 hatch, and the entire experience was hassle-free. After the sale was completed, Kaj noticed a discrepancy involving accessories I had paid for and contacted me immediately to apologize and refund my money. I would recommend him and John Kennedy Mazda to anyone who wants to have a calm, non-adversarial car-buying experience!

Just bought my second Mazda from John Kennedy. Couldnt possibly get a better deal anywhere else. Make you feel like you are buying from a friend.

Good dealership. Service dept us top notch

Great dealership, not overly pushy. Very accommodating, especially when looking for a car with your 2 year old toddler in tow.

They lie and then tell you you are confused. Test drive a 17 left over on the 7th. Stickered at 29 and change. Made an appointment to go back in 13th to talk financially. We were ready to make a deal that night. Get there. Car not on lot. I asked if it was sold and I was told we moved it to the show room floor and added pinstriping. The car they tried to tell me was the same one was $1100 more! No one admitted it to being a different car but I knew immediately. I was told to ignore the sticker they would give it to me for 29,xxx completly taking my negotiation opportunity off the table. The next day the manager emailed me to clear up what he called confusion. He said The car in the show room was put there on the 9th, followed by another email saying the 10th. We drove the car on the 7th and told them we wanted the one we test drove! And he also said he was writing his inventory 1100 less than cost. And the price was now correct Exactly the price difference from the one I drove. There was no confusion...they were just being shady and trying tell me I was confused.

Great friendly sales and service. Their customer waiting area could be better.

I bought a car here and the sales staff was great. Not the typical car salesman approach and was refreshing to be treated in a manner that was not pushy or slimy!

We just leased our second vehicle with John Kennedy Mazda. Michael Briggs assisted us in the process. Everything went off without a hitch. We couldnt be more pleased!

Ive been trying to get my vehicle in for 30k service. Calls during the week and on the weekend to the service department are directed to voice mail after 4-6 rings. I dont prefer to do business this way and only have a few questions about the cost for this service along with a scheduling question. I left a voice mail during the week and have not gotten a return call. It seems the department is under staffed. Ill go to CJs this time and try Kennedy on the next go round.

Nice dealership, not pushy, everything upfront.

Great dealer, just purchased a new vehicle there. Make sure you talk to Chau in Sales.

Good service priced fairly friendly reception good waiting area

The service dept. made sure that everything I had asked for to be repaired was done. They were friendly and very professional. I have been bringing my Ford and Mercury cars to be serviced here for years.

I just leased my third Mazda from John Kennedy Mazda in Pottstown. This time around, I specifically worked with Mike Armstrong & Chau Chu. I cannot say enough positive things about both of these individuals! I found them to both be willing to work with me, patient, respectful and hard working. Both Mike and Chau went above and beyond and I would not hesitate in recommending them and this dealership! They respected my time, listened to what I had to say & wanted & were respectful of my time & schedule! Both of these gentlemen are class acts! :-)

Horrible service expereince there. Was lied to about parts/costs. First my car couldnt be fixed nor put back together and they told me THATS MY FAULT for bringing it there. Then MAGICALLY after i mentioned an attorney it went back together and drove it off the lot. DO NOT GO THERE FOR SERVICE. Sales guy was professional tho!

Quickly completed. Friendly staff.