My shopping experience here was greater than others. With every dealer ship - there’s some sorts of BS… but that’s not to be surprised of!! As that’s just the reality of it. After bouncing between like 5 different cars. I found the vehicle of choice. Process was decent overall. Walked away with a deal I felt comfortable with. I’d buy a car here again. Worked with “Jim” from sales - who got the job done in a satisfactory manner.Feedback for dealer ship overall -Needs to be modernized. Very bland inside & out.Lots of men……. Lack there of apparent diversity.

We went there to purchase a used car. Made an appointment and there was a vehicle waiting at the entrance for us to check out. The mileage was a little high, so Matt, the salesman we dealt with looked through his inventory and brought us another option in the same colour with half the mileage.We ended up buying the vehicle and are so far happy with it. What Im unhappy with is the financial side of things. The finance guy found us a good financing option with the lowest rates which was great. The issue occurred when he asked if we wanted to do automatic payments, which I did. Two days later i get a call from a 3rd party company asking me for additional details.It wasnt made clear to me that automatic payments wouldnt be handled directly by my bank. I can only assume there would have been a fee for the service (and of course kickbacks for the dealer), which after being on hold for the better part of 15 minutes with the dealership I managed to cancel.That sort of sneaky behaviour means I probably wont buy a car here again.

Such a great experience. Thank you to Jamal for all of the help. I went in to the dealership unsure of what I needed and left with such hope. Thank you to Jamal for easing my mind In then purchase of a new car. Highly recommend to everyone!

On a whim took a visit to see what was on the lot. Was met by Diana who was a pleasure to work with. She was informative about the vehicles and made sure I was confident in my knowledge of each that I had an interest in. She teamed up with Carlo to help provide me a solid picture of my financing and potential risks and benefits. A low pressure environment with excellent teamwork! Great experience!

I recently brought my car in for an issue I was having with my CX5. The service department there is amazing. The staff is extremely friendly, and helpful. I felt they were genuinely interested in finding a solution to my problem, and they did!!I would highly recommend Route 9 Mazda service...Thank you!!!!

My wife and I could not have had a better experience buying a new car. We dealt with Mike the general sales manager, Ken from finance, Tom from sales, and Joe the service director. We had a price point going in and they bettered that. Everyone was extremely friendly and professional. They went over every detail of the car(CX-5) and took their time answering questions. I drove the car home the same day. I would highly recommend Route 9 Mazda to anyone buying a car. I would also recommend going in person because they treated us so well.

Not the best experience with this dealer. I was interested in a Miata. They had the color and options I wanted. Not much stock around so I was willing to travel a couple of hours. So first no discount on MSRP, but I know there is a shortage so okay with that. I take my trade in to a local CarMax for a quote and ask Rt 9 to match. They wont agree to match have to look at the car first. They know Im traveling over a 100mi. Come on CarMax doesnt over quote and they quote 1000s of cars a day. This smelled like such a rip off. Anyway I found a similar spec at Tulley Mazda in southern NH. They took 3,300 off the Miata and matched CarMax. On Tulleys website every single vehicle is discounted off MSRP. Sure there is a shortage, but still dealers borrow to stock so everyday the car sits is another day of interest for them. Is the manufacturer charging them more? Its like scalping tickets should be illegal. Look around I dont think you are going to get your best deal here.

Recently my husband and I had to have our car serviced and we were told it could take a few days. We got a rental from hertz. It was a Mazda cx30. We ended up at the Mazda dealership and we worked with Anthony Gibson. We ended up getting a 2019 Mazda cx5. It was delivered to our house. We want to thank Anthony and the delivery team for taking care of us. We will recommend this dealership to our friends

I usually dont write reviews especially negative ones, but I felt a need to warn others who might be looking into purchasing a new or used Mazda from Route 9 Mazda of Poughkeepsie. I was interested in purchasing a used car I found on their website. I emailed back and forth with a salesperson for about a week and filled out an application to get a loan. I received an email on Saturday at 3:30pm saying I was approved for a loan and they asked when I could come pick up my car. I said I needed to test drive it and that I needed to know more details about the interest rate and monthly payments. The next day I drove over 40 minutes each way to test drive the car I was already approved to purchase. When I arrived the salesperson couldnt find the car, a manager explained that the car was no longer available and must have been already sold. They tried to offer me another similar car with higher mileage and cost an additional $4,000, which I was not interested in buying. They apologized and said they could work with me to purchase a new car of the same make and model. The next day the sales person called saying I was approved for new car with high interest rate for 72 months but the color I wanted wasnt available anymore. I would need to pay a $1000 deposit and trade in my car. This new car was a different color then the one I wanted and the loan was much more than what I wanted to pay. Overall, this was a very poor experience. I will not be looking into purchasing a new or used car from this dealership again. Use caution if you plan to buy a car from them.

I was so very pleased for the third time leasing my CX-5 from Rt. 9 Mazda . Jim Greene went above and beyond to find the vehicle I was looking for . I have to say everyone there is very efficient and so friendly including the service department too !

In July of 2019 my lease was up on my 2016 Mazda 6 that I had gotten from a dealership on Long Island but having relocated upstate I decided to turn it in to a more local dealership. After reading reviews about the closest to my location I decided to go a little further and made my way to Rte 9 Mazda. I was comfortable with my 2016 but this time wanted to purchase rather than lease and also wanted to upgrade from the sport model. They happened to have exactly what I wanted on the lot. One of the extras which wasnt exactly on my list of wants was an after market remote start that happened to be broken. Jamal was my salesman at the time (congrats on your well deserved promotion) and I have to say he made the whole process seamless, fair and honest. He even arranged to have an upgraded brand new remote start installed at no charge. I cant say enough positive things about the whole experience. He was personable, knowledgeable, patient, trustworthy, transparent and went out of his way to help during and after the sale. Of course people will say well thats his job, in response Ill say then he does it well and I appreciate that, especially since the car buying business that can be thought of as sketchy to say the least. Yes, people have negative experiences but that applies to most everything in life. I give credit where its due and what this review reflects is my own personal experience with Jamal and the dealership as a whole. Being in and driving my 2016 Mazda 6 touring is one of my personal joys, she looks good, feels good and she can respond to this impatient old ladys lead foot, which is pretty much all the time. Hasnt let me down yet or gotten me in too much trouble 🤪. Ill probably hang on to her until the 2022 new 6 cylinder comes out. You can be sure Ill be heading to Rte. 9 Mazda for a test drive!!

I bought a 2021 Mazda CX5 a few months ago and the staff was extremely kind, professional and attentive. They worked with me so I was able to purchase my car with no issues at all. There was a young gentleman who i believe was in training, who explained all the details of my car and answered all my questions. I do not remember his name but he did a great job.

Very friendly staff,comfortable waiting room and great service. Thanks for taking excellent care of my Ursula (my cars name)

I was recently interested in trading in my car and purchasing a Mazda. The sales man, Matt, really went above and beyond by showing me every option I have in purchasing a car from him. He went over financing and leasing. Overall Matt made it a great experience and I would 100% recommend going to him if you were interested in buying a car!

I had called to make an appointment and ended up speaking with Nicole Corona. She sounded so lovely on the phone and had answered all of my questions, she was so helpful and sounded very energetic on the phone as well. I can tell that she was very patient and really wanted to make sure I had a great experience. I was very pleased with the service and wished that all companies had someone like her to answer the phone! it would be making appointments a whole lot more enjoyable. THANK YOU!!!

I was given the best treatment and respect from all the people there and will continue to be their customer.

How does one sum up an experience in excellence? I ask that the reader allow me to take their senses upon an adventure! Enter I, one Reginald Masterson, man on a quest to quench his thirst for an automobile of sophistication. My journey begins, wrought with fear, as most car buyers must sympathize with in imagining the dealership experience. My fears are ever so slightly alleviated by a conversation via telephone with the beautiful Ms. Stefanie Bernstein. I now have mustered up the courage to embark to the dreaded building itself, that I may experience my chariot for myself. Our story is now joined by Mr. Justin Myles, a true gentleman if such a thing remains. This young mans delightful nature brings my demeanor into a place of calm. However, my chariot chosen, it is now time to enter the forboding office of finance... Not so! The strapping Mr. Kenneth C. Fadden created an experience of true bliss, both thorough and expedient. One could never dream to think such a disquieting task could bring such ecstasy! I now cross on through the voyages of my humble travels through the universe in my wonderful, and properly protected, steel carriage, namesake of the mighty Ahura! Excelsior!

No one likes having to start out looking for a new vehicle. Most experiences are stressful events. Not so here. From the first step on the lot to the end signing, I never felt rushed, pressured, or otherwise put-upon. The sales staff, management and finance department were stellar in providing a light touch, answering all questions (sometimes twice), and giving me the space to make a decision, even encouraging me to look at other vehicles before committing to purchase. I love my new Mazda! If the service department is as great as the floor team, I will be a lohg-term customer.

Went to Mazda on 9 looking to get a new car and Matthew was very helpful. He had the answers to my questions and when I asked about certain cars and specifications there was no “let me figure that out” or “let me go ask my manager”. He knew what he was talking about and knew the information almost as if he studied every car on the lot. That to me shows a good salesman and someone who wants to put the right person in the right car as well as making an honest deal.

I went there to get an oil change and they were great. Super friendly, easy and fast. And there is a Dunkin in walking distance that you can relax at and wait.

Thankful to route 9 Mazda for getting me into a car quickly, and safely during this pandemic. I needed a new vehicle for my family but was nervous about buying during COVID. Everything was clean, and the process was safe and fast. I worked with Vinny for most of the deal and he was great! He listened to my concerns and was understanding.

Vinny was so great to deal with. Very professional and knowledgeable. We had a great buying experience, low pressure for sure and very relaxed atmosphere. We will definitely be coming back.

I recently went to the Rt 9 Mazda and had a truly wonderful experience. Having never bought a car on my own before, I was nervous walking in, but Vinny, in particular, was extremely knowledgeable and patient in answering all of my questions. He made me feel comfortable and walked me through all of the steps throughout the entire process.

I am only in the process of shopping around for a new car, not ready to buy yet. I spoke with Vinny about my trade in options, price point, and the mazda options in my price range. Vinny was great! Even knowing that I had no intentions on buying the day we spoke, I never felt pressured to buy and Vinny took the time to answer my questions and provide me with the information I needed. I will definitely go back to buy from Vinny when I am ready!

I don’t know about you guys but I hate making calls for any type of service, the wait, the transfer etc. No thank you! But Nicole definitely made it all a pleasant/great experience. Definitely ask for her for whatever you need! Thanks Nicole!

Jamel was AMAZING. Made everything easy and very understandable. The best customer service skills I have ever encountered with. Looking forward to refer my all friends here!

Awesome service by Mr. Jamal Chase. I am looking for a second car and he was able to answer all of my question. Mr. Chase was very attentive and never made me feel rushed or pressured to buy a car. Mr. Chase was very professional and kind.We talk about the color of the car I want and the color inside the car I want. To some it all up it was a wonderful and professional experience I had a Mazda. Thanks A Million Mr. Chase!

I went in believing that finding a car was gonna be as stressful as always. I was honestly surprised by how well the staff handles themselves. Very professional and very courteous. Matt specifically took great care with my concerns and made me feel comfortable exploring all the possible options that would suite me. He changed my perspective on the car buying process and I couldnt be happier with his service. I will be referring everyone I know to Route 9 Mazda!!

I have been searching for a new car for about a month and someone suggested I try here. When I called to make an appointment I spoke with a lovely lady named Nicole. She was so helpful and knowledgeable that I am excited to come in. If everyone is as good as her I am confident that I will find my next car.

Dealt with a wonderful young woman by the name of Nicole Corona. She was extremely helpful, supportive and extremely insightful and knowledgeable and made me feel very comfortable. Highly recommend.

Highly recommend going to route 9 Mazda if you are searching for a new car. Never felt so comfortable going through the process with Vinny. He was very professional and knowledgeable. Thank you Vinny. We will be coming back for our next vehicle!

I recently had the pleasure of working with Nicole C for an inquiry i had. She went about and beyond to provide support and information. She was very patient and provided great insight and customer service throughout. Would highly recommend Nicole as she made the process so easy for us as we look to purchase a new car!

Service was excellent. I had certain things on my wish list and Jamal made it happen. The process was easy and pretty quick. I drove my new car home the same day. Thank you Mr. Chase!

Has such a wonderful experience with this dealership and specifically Vinny Diaz. I needed to lease a car and Vinny made the process so seamless especially during the pandemic. I felt comfortable and safe through the entire deal. I highly recommend visiting this dealership and Vinny!

I had the chance to speak with Nicole about setting up an appointment. She was absolutely wonderful. Nicole helped me out with every question/concern I had. Best customer service ever!

We were recommended by a friend to go to Vinny Diaz for a lease. He was so helpful and took the time to explain everything to us before we got our new Mazda! Great experience and we recommend him big time. Thanks Vinny!

Went to rt 9 Mazda to test drive a potential new car! Vinny was so patient, and answered all of my questions! Completely knowledgeable about his product!! Highly recommend him when looking for your new Mazda!

I had a very good experience. Matt hooked me up with my new car, great for picking the kids up from soccer. Makes pick up and drop off super easy

I had a wonderful experience. Nicole was so super knowledgeable and setting up an appointment was very easy. I highly recommend Route 9 Mazda, I will be doing a lot of business with them.

Nicole was so helpful over the phone. I wanted to make an appointment and she went above and beyond to answer all of my questions. Great customer service

Very nice location and great customer service. Nicole was great helping us make an appointment. Also route 9 Mazda has a great selection of cars. Great experience.

Came in recently and spoke with Vinny and he was so helpful. I truly appreciate all he did for me. If you want me a Mazda go to this location and work with Vinny. Great experience.

For my first time trying to buy a car a had a great experience speaking with Nicole to arrange an appoinment. She was very nice and answer all the questions I had. Im definitely looking forward to buying my first car!!!

Nicole Corona is the best. She was so helpful and so knowledgeable and had an answer for every question I asked her. Some of the best customer service I’ve ever received!!!

Vinny Diaz honestly made my visit to Mazda on route 9 so worth it! He tailored to each and every one of my needs/ wants and did so with a smile on his face and an eagerness to help. I can’t believe the effort he put into our search. I’d like to thank him from the bottom of my heart for the years of happiness to come!

Not very helpful. Didnt know anything about the car I was interested in. (Used Jeep) The guy admitted to knowing nothing about jeeps . Lost my sale with that.

I was very happy with my experience at mazda. Jim was very helpful with getting me into the perfect car and everyone there was super friendly! Highly recommend going to this dealership!

Helped me get a lower shift boot in less than 24 hrs for my Miata that would have taken me 2 weeks to get. Thank you

My car purchase with the help from Chase was great, he was professional and detailed to my preferences and stuck to my budget. Highly recommend. Great communication.

First time interested in a Mazda I spoke with Nicole to arrange an appoinment. She was very nice and answer all the questions I had. I definitely look forward to my appointment!

I was looking at cars the other day and Vinny a manager took great care of me. Answered all of my question and then some. Great experience. Ill be back

Matt was excellent!! I came in for a test drive with my brother and although we ended up not making a purchase, Matt made the experience still a 10/10 with continuous support, answers to our questions, and recommendations as well. Still on the market, but found a solid contender at this dealer!

I just enjoy my experience at route 9 Mazda. Mr. Jamal Chase was so professional and he really seem to care about my needs in a car. Keep up the great work Mr. Chase.

I had a wonderful experience at Route 9 Mazda. Before getting amazing help from Vinny Diaz, I thought getting a vehicle was going to be stressful and time consuming but he proved me wrong! I felt very comfortable and informed which is not something all car dealerships can do for their clients!

Diana is actually the best. She was soo nice and helpful throughout the entire experience of buying my Mazda. Never made me feel funny about asking questions or having concerns (and the fact that I test drove like 5 cars lol) she was like talking to a friend! Tom was super nice too! And a young man working the front desk (?)

I went in to look at a mazda 3 hatchback and was helped by a gentleman named Matt todaro who was very professional about the whole thing. I didn’t feel crazy pressure to get into anything that day and was brought through a lot of the upsides of this vehicle whilst still not trying to pull the wool over my eyes;I did my own research prior. Even though I didn’t walk out with a car, it was one of the better experiences I’ve had at any dealership.

Diana was the single most helpful salesperson Ive ever had the pleasure of working with. Definitely ask to speak to her when shopping for your next car!

I’ve been around the block and back again with car buying and selling over the last 35 years, both through dealerships and privately. I contacted Route 9 Mazda early in 2019 with a special request for a leftover 2018 Mazda 6 with a manual transmission. They were the only ones that managed to find what I was looking for out of more than a half-dozen dealerships located as far north as Poughkeepsie, NY southward into NJ.Jamal Chase handled my new lease/purchase and my current lease surrender without any hitches or hiccups. In fact, Rte. 9 Mazda made it even easier by buying my then currently leased vehicle. (It was a good buy on their part admittedly.) Jamal was helpful, knowledgeable, personable, and didn’t forget my existence the moment I drove off.I’m leery of car dealers at best, and with good reason, but I can say with confidence that I would buy from Rte. 9 Mazda again and I would request Jamal Chase to handle the sale.

If you are looking for a great stress-free experience look no further!! Vinny Diaz was extremely helpful and knowledgeable throughout the entire process. I can’t thank him enough.

I am looking for the right car for my first time purchase and I had a lot of questions!!! I thought I was being really annoying, but Nicole was SO helpful; she was very patient and honest. If she didn’t have an answer right away, she took the time to figure it out for me and made making an appointment so easy. Thank you!!!

Great experience with route 9 Mazda! I worked with Vinny on buying a CX-9 and he made me really comfortable with all the safety features. Thank you again!

Highly recommend this dealership! The whole process was quick and easy. Worked with Vinny and he was great.

Salesman told me “ I’m not going over all cars on the lot !!!” After I asked about other Mazda 5 model with same year salesman tried to push me. I told them specific price range and after presenting model with dog smell on interior of the car and having stains on back seat, he gave me price with $4000 higher that I was expectingI took my son and we left immediately. Floor manager was staying next to us. He didn’t even move to ask what was wrong. Bad attitude, bad customer service.

Great experience today, my brother went and purchased a vehicle today and the process was really nice and smooth. Also the workers there are great conversationalist!

During my car shopping for a new vehicle we were happy to meet Vincent Diaz. He explained finance options and helped us decide on a car. Recommend for sure!

Nicole was very helpful in making an appointment for me. Very personable and thoughtful. Great experience would recommend.

I had a great experience working with Vinny. He was pleasant, kind and patient while I made my decision. 5+ stars

Nicole was great with helping me make an appointment and was super friendly!! She helped me with every question I had and overall I had a great experience here.

Update: After a bumpy start, Mike Smith, the General Sales Manager went above and beyond to fix some problems I encountered. Im very grateful to him for how he handled the situation. He made it very clear that he would take care of the issues that happened and make necessary changes. I have to give credit where credit is due. All issues have been resolved and Route 9 Mazda even went a little further to insure customer support.

My husband bought a car from them 7-8 weeks ago. They still havent processes the transfer of the registration, the temporary expired 2 days ago and they told him he needs to speak to Laura and shes away, then promptly hung up on him. He didnt even get any words out beyond, hi, I need to speak to whoever handles the vehicle registrations. .**EditThe sales manager Mike called us back after seeing this review and explained the situation and reassured me that we wouldnt be ticketed if stopped for this due to covid related dmv delays and he will follow up on Monday. Which is all we wanted to ask when we called. I really appreciate the call and reassurance.

I went to get a new lease and really am on a tight budget. Vinny was able to work with me and guide me in the right direction to keep me on track with my budget. Vinny is knowledgable, and dependable. He was able to answer all my questions and even dealt with me when I kept calling with more question! 🤪 thank you vinny, for making an experience I usually hate, very smooth and easy!

Love mazda,,great cars n good customers services

I had a wonderful experience at route 9 Mazda. Nicole was especially knowledgeable and friendly. She took care of all my needs and answered all my questions.

Hands down the best and friendliest staff. Matthew Todaro was extremely helpful when it came to purchasing and shopping for my first car. Thank you Matt!

We did not purchase a car here. We did not even plan on stopping in. I was already set on purchasing a different used vehicle, but I will say this...speaking with Matt Todaro is enough for me to write this review. He is knowledgeable, professional and NOT pushy, NOT arrogant, NOT a jerk, which is who we interacted with at many other dealerships. If my scheduled purchase did not go as planned we would have gone to Matt for a CX-9. Instead, we’ll be back for our daughter’s first car 👍

Nicole is awesome. So personable and knowledgeable about everything. Booking an appointment with her was so easy!!

I booked an appt with Nicole’s help! She was so accommodating, kind and efficient throughout the entire process. Definitely returning again

Nicole was great! She was informative and very professional. I would definitely stop in again.

Vinny was so helpful and kind! Great experience. Highly recommend asking for him when going in!

Very clean, covid friendly and organized. I was super impressed with the gentleman who helped me, Vinny. He was so friendly, professional and really knew his stuff in terms of financing. Highly recommend Mazda Poughkeepsie- ask for Vinny to help you!

The buying experience was simple and straightforward. Shelby was great to work with. She didn’t try to sell me extras or pressure me into anything. I was out in 2 Hrs and that’s how it should be. Diana was very helpful in explaining the features of the car and took her time. Very pleased with the entire process. The car had some scratches at the bottom left bumper, I guess from the delivery truck bringing it down. They took care of it. It was no big deal. Service department is also a good experience so far.

Vinny Diaz was an awesome sales person. We had a great experience with him and his knowledge on Mazda’s was well worth our car buying.

Matt was great in helping my friend find a car. He went the extra mile for her because she has Cancer it wasnt easy for her to constantly leave the house. He was ablwe to do everything by phone in the comfort of her own home.

Ask for Vinny D! Went in looking for a Mazda3 and left with exactly what I was looking for. Great price, friendly, and top notch service. 5+ stars!

Thank you Jamal Chase for knowing your craft. Taking the time out to go over and discuss my needs in a car. Thank you for your professionalism.

My first car experience with buying a vehicle from this dealership, and it was pleasant, smooth and stress free.Jamal who helped me with the purchase was very knowledgeable, accommodating and extremely professional; I could not have asked for a better person to have done business with.

Matt Todaro Is a great guy to go to if your searching for a new vehicle. He is very friendly and is great at finding exactly what you are looking for. If you stop in the Poughkeepsie Mazda ask if Matt is working.

So happy I was able to work with Vinny. He made the whole process smooth and stress free!

Nicole made the appointment process so easy. Great customer service. Cant wait to come in.

Great experience trading in my old Mazda! Worked with Vinny Diaz. Definitely see him if youre looking to upgrade!

As someone who works in customer service for a living, my expectation is high. Nicole went above and beyond to accommodate me. I cant wait for my appointment and to recommend this location to everyone. Thank you Nicole

Salesman Mathew Todaro was by far the most professional in the building. So much class and beyond helpful towards my wife and I purchasing our new CX-30. Would highly recommend.

The Staff here are amazing! Nicole was very helpful and was very knowledgeable with answers to all my questions.

I had one of the most aggravating experiences of my life attempting to test drive a vehicle at this dealership. This is the first one star review I have ever given, but I believe my experience warrants it. I heard decent things about Route 9 Mazda from friends of friends and most of the reviews on google cite excellent experiences, so I figured I would reach out about a vehicle I was interested in. I found a Mazda6 sedan on the dealerships online inventory and submitted a request through their website. Almost instantaneously, I received a text message from someone in sales. I was excited at the quickness of the response and followed through with product specialist Tom. Tom and I agreed on a date and time and all seemed well, however, the following evening I received a confirmation email from Tom stating a different time. I figured that his schedule could have been filled or perhaps he made a mistake, so I emailed Tom and asked him about the change in time. I received a reply not too long after saying that the original time, 11:00 am, was still fine and confirming my appointment for a test drive. I drove down to the dealership on the agreed upon date, a commute that took me 45 minutes, and I arrived 15 minutes early in order to find parking and make any necessary check-in arrangements. At this point, I was fairly excited because I saw the car that I was interested in parked in the lot and, assuming the test drive went well, I had my mind made up about sealing a deal. This is where things took a turn for the worse. I walked around the lot for a few minutes because I did not wish to be too early for my appointment and I was surprised to see no salespeople about. After pretending to look over a few other models, I decided to stroll inside where I was greeted by nobody. I approached a desk of sorts and asked for help, so a younger man approached me and asked what I was there for. I told him that I had made an appointment with Tom for a test drive and he informed me that Tom was busy at the moment, so he instructed me to have a seat in the waiting room. I happily obliged and as I walked over I was told Tom would be right with me. There were scores of people walking in and out of the waiting room and there was a woman complaining to a staff member about her sons trade-in taking too long. She was moderately angry and making a fuss, but since I am not one for confrontation with any business, I just figured she must have been in a bad mood. How wrong I was! Looking back, I understand exactly where that womans anger came from. I waited in that awful waiting room for an hour and 15 minutes, not counting the 15 minutes early, before finally just giving up and leaving this pathetic excuse for a dealership. I waited patiently as staff members walked in and out and I attempted to get ones attention, but he just greeted another man in the waiting area, ignored me and left. I saw Tom enter at one point and waved to him, but got nothing back. I guess you could say I really felt like a valued customer, you know, being ghosted like that and wasting an hour and 15 on my day off. I did not even have a chance to eat before I left for the dealership that morning and the experience infuriated me to the point where I will not even look at any other Mazda dealerships, I am going to test drive Hondas, Toyotas, Subarus and really any other makes besides Mazda. Worse still, a few days later I received another email from Tom asking me if I still needed help with the vehicle I was interested in, as if nothing had happened and I was still planning to purchase from them! He really just blew me off and did not care! The best word I can think of to describe this ordeal is simply RIDICULOUS! This experience occurred back in March 2021 and if you are wondering why I waited a while to post a review, well Route 9 Mazda can wait for me for once. If you have good luck here that is all well and good, but I cannot, with good conscience, recommend this dealership to anyone.

It is so refreshing have had such kindness and grace extended to me when making an appointment with Nicole. So excited to work with the staff at Route 9 in my search for a new car!!

Matthew Todaro was so helpful! He was super kind and understanding and never made me feel badly for asking questions. Definitely recommend coming here and talking to him!

Vinnie was the best. Definite recommend him to buy a car from. Great salesman.

Just recently purchased a 2020 Mazda. Jamal was great and helped me through the whole process. Thank you!

I went to schedule an appointment to browse for some cars and I highly recommend Nicole! She was very pleasant and helped me easily schedule and navigate my appointment!

One of the smoothest and greatest experiences Ive had at any dealership. Vinny was very knowledgeable with any questions I had and made the process very easy