Grade A customer service! Robin Rich and Lou... great professional staff. And Melissa in the office. All a pleasure to work with. In the Hudson Valley there are several companies to choose from. This is the best choice! Thank you ⭐

So had a leak last night followed by a visit from the hillside lake fD.. called customer service had a little hiccup at first but in the middle of the nightThe owner rich had come out himself to address the issue, which to me is a true sign of customer serviceAgain the next morning they called back and had them come out w new tank, regulator, and to my surprise Rich’s’ wife had come out with the techMust say I was very happy these people take their Business so seriously very friendly outgoing helpful understanding even when my patience has run out I like to thank them again outstanding job wonderful to see company owners providing true customer service! Also their tech was Thorough wonderfully pleasant thank you all so very much!

Star Gas is a Five Star Company. Richie, owner, came over to give me an estimate on my generator Hook-Up and it was a very fair price. His service technicians were scheduled and arrived on time and did a great and professional jib. I have referred them to many friends of mine and all are very satisfied with their price, office staff and quality of work. I would highly recommend this company!-Don V

I needed to change propane company do to my old propane company started to pricegouge. Plus delivered whenever, to play games on how much you use.I call star gas & talk to Nicole very nice person to talk too. She hook me up with a good gas price, plus a small installation fee.Installation guys were good, they pressure check for leaks. Plus my appliances hookups.As far I see, they seem to be a good company to do business with.

Very professional staff and always quick to resolve any issues even on short notice very efficient keep up the great job

Since the opening of my account, the Poughkeepsie office has been absolutely amazing. They have been helpful, attentive, and easy to work with. I recently purchased a home and my propane tank was leaking. In less than 24 hours, I had someone at my house, replaced the tank, explained to me each step they were taking and assured me that It was all fixed. Whenever I have a questions about billing (I was given a credit) the woman in office is polite and professional!Highly recommended for any new homebuyers.

Great customer service. Pleasant to talk to on phone, and they kept me informed when the delivery was taking place. The best part, No tank rental fee!

I have been a customer for years and have always found Star Gas to have friendly, knowledgeable and professional office staff and drivers. With good pricing and reliable service, I would highly recommend Star Gas to any of my friends. A great company!

As a building professional who has worked with Star Gas for years, you can see a huge difference with a local, privately owned company that is dedicated to providing the best service possible. Every employee is a professional who takes pride in his or her work at Star Gas. They have always exceeded our expectations, with their quality and knowledge. I am proud to partner with them on projects and introduce them to my customers.

Well I waited for the install that was priced very reasonably I had other quote that were ridiculous. Very nice people very nice workers all around good service I own a business vnosetrailers and that’s how we get things done so thank you STAR GAS.

Ive only been a client for about 6 months but this company has already blown me away with their service and professionalism.

Very unscrupulous Company that blatantly refused to honor a credit I had with them in the amount of 39.37. I explained I had sold my bungalow & would like a check mailed to me, which they refused to do. I have Better Business Bureau case pending

Staff is friendly and very knowledgeable with Propane . I would highly recommend to use them for all your propane needs from tanks for heating pools, heating homes, hot water heaters and powering generators. Also they have a great install team

Very wonderful company - courteous and super professional. I highly recommend them.

Owner Rich was great and took care of any concerns I had.

I have been a customer of P****o many years, approximately 12. During part of the time period, I had automatic delivery of propane, they helped me adjust a kitchen stove that was set up for natural gas, so it operates on propane. They delivered gas automatically until I started to burn wood. Then I ordered intermittently. Before penny-pinching I wanted to support local companies and didn’t pay much attention to the charges. Over the past two years I have been on a fixed income and need to penny-pinch, so I have been ordering propane intermittently using it only when I could not burn firewood. Even when I was on automatic fill up, the price they charged was approximately three times the average price of propane as I have found out, from other suppliers. I requested a price adjustment from the company by phone, I was told brusquely, that since I was an intermittent user, the price had to be higher by company policy and it is in line with the public service commission. A few years ago, I began receiving bills for Tank Rental. The tanks have been completely full for years, and I have rarely used the propane. I wanted the propane as a backup in case something happened to me that prevented me from gathering firewood. Although I was charged a large rental fee, no one ever came here to check the tank leakage, nor to do any service at all on the tanks. So, I also called and asked that the fees be dropped because there was no real reason for the fees. The woman who answered in a similar brusque manner said that the charges could not be dropped because it is company policy and approved by the public service commission.So, for the past years I have been severely overcharged for propane, approximately three times the normal price from other suppliers. In addition, I have been paying a rental fee for which no service was provided over many years.When I asked for disconnected tank removal the P****o company came and removed the tanks. I had previously used up all of the propane so that the tanks were completely empty. I made sure that the tanks were empty and disconnected before calling Paraco. I had heard through friends that companies come and fill up the tanks before they remove them! They then charge for emptying the tanks at a high price, plus the removal fee. They sent me a bill for the removal of the disconnected tanks. The removal which took approximately 10 minutes cost $145.80. The tanks were disconnected by my new supplier, Star Gas who charges 1/3 the price of Pa***o, and with no service or tank rental charges. Before disconnecting the Paraco tanks the installers of the new tanks smelled gas, so the long rented tanks have been leaking.I do not have confidence in the business practices of P****o and wanted to warn others of their crushing fees for propane and difficult business practices.I changed my supplier to Star Gas. Am I happy I have done so! The installers came when they said they would, they removed the empty tanks, and when they looked over the place where these tanks had been installed noticed some problems and the tanks needed moving. There were electrical outlets and a clothes dryer vent too close to the location. We conversed, and found another spot for them. The workers then connected them, included some missing parts that were needed to provide sufficient flow to the furnace. The other company neglected either knowingly or from lack of expertise and care; the poor flow had not been sufficient for proper furnace efficiency during the entire time. Now the furnace is functioning properly, and it seems like the gas usage is much less than previously. The furnace runs less and heats better! I recommend the Star Gas Company for other reasons too. Their office manager staff, and schedulers are in control, as evidenced by the efficiency, timeliness, and expertise of their trained personnel. Besides that the company charges the going rate and does not price gouge people on fixed income, because some “authority” says they can.

Star Gas provides prompt professional service for delivery and service. We highly recommend this company.

We called t Weber to change our new stove from natural gas to propane. They come by and we get an outrageous quote of $760 to do a 30-40 minute job. I call star gas and they send two guys over. 35 minutes later and a $90 dollar bill. Save time and money by calling star gas people. 5 stars to star gas!!!!!

Stars price is comparable with the competition. What has pleased me most is the exceptional customer service. The crew that installed and connected my new tank completed work in less time than the estimate stated. Although I didnt realize that and wrote the check for the previously agreed amount, Ive since been informed that Im being credited the difference. On the afternoon following completion of the job the initial tech who provided the estimate stopped by to check the work and my satisfaction followed soon after by the owner of the business. Thank you Star for having provided a rare 5 star customer service experience!

Professional,friendly and dependable. I have been a customer for near 30 years. The personnel at Star Gas have been excellent through good times and bad.

We’ve been using star gas for many years. They’ve always been very professional and responsive. Great company that I highly recommend.

I’ve been here for year. Built many houses and this company is he best in propane installation and delivery.

We ran out of gas 2 times already and we spoke to the office to complain then the lady there said we have to fill a form and credit card to auto fill automatically and guess what ran out of gas again. Call the office lady was very rude and the only thing she want money. Terrible they can and took there garbage I’m done never again

After being a customer here for about 6 months we were waiting on a delivery for over a week, when we called again they said someone had came but no one was home so they left, but for some reason never bothered to call us or let us know. When I called back again they had said that we never called in the first place and if we wanted oyr propaned that was ordered weeks ago it would be a 90$ fee. Would highly recommend NOT using this company.

Rich has been very helpful with all my customers for generators and always there when needed

I had a terrible experience with this company in Poughkeepsie. I would not use them. The gas never worked right even though I bought new equipment. The worse company in every aspect. I gave them a credit card to bill and they still let my gas run out.....

Staff is pleasant and accommodating. The prices are reasonable and comparable to other places.

They are so rude I have used them for years then you call them you need a tank of gas they want to charge a fee of 68.00 dollars extra for a test come on hard enough to pay for gas they always charge xtra even when you tell them you are on disability they don’t care and are always rude on phone so I got new company told them come get there tank best thing I could of ever done