Still never manage to remember to snap a quick pic of my ice cream before it’s gone! Pralines and cream is my favorite.

They have a non dairy chocolate chip cookie dough ice cream 🍦 I love that more places are chartering to people that cant / dont do dairy. They also have very cute kids ice creams with characters and beautiful sprinkles. My daughter got the mermaid on and the tail was edible! Comes in a cute cup with a little joke on the back. This was a hit! The other two were a unicorn and a one eyed monster. You pick your flavor and then it comes as the chosen character.

Such a great experience! Holly and Tay-a both were masked up and super friendly. Thanks for working so hard gals!!! Even though I could care less if you had a mask on. Best service ever!!!

My boyfriend ordered a Baskin Robbins delivery order through a delivery app. They didnt have almost anything he ordered and the poor delivery driver had to keep ordering things they might have had just to get the delivery completed. My boyfriend and I are severely disappointed. Baskin Robbins false advertises their products and needs to keep their online menu updated

Ordered something custom in advance. It was never made and they didnt make any effort to make it right. Left me scrambling at the last minute. Definitely didnt appreciate the lack of owning the issue. Honestly not even sure I got a refund.

Bad customer service Can’t make something special (turtle pie) without 25 hours notice so I gave 24 hour notice and the young girl says “oh she is not working tomorrow” It’s is not a lack of resources but a lack of resourcefulness

The Tropical Banana Smoothie is delicious af 😋

Mm good

Five stars because the poor girl left to serve by herself on a weekend night did WONDERFULLY to help all 15, yes FIFTEEN people in her store with no complaints- not counting the drive through!!!!Not only is this too much for one associate, its dangerous! Please reevaluate store policy to reflect safety over profit!

I normally don’t complain. I ordered a shake and it was a large. I drank a few drinks not a lot there was over 3/4 left. The chocolate left a aftertaste in my mouth. I asked to exchange it and they said no. It was a 10 dollar shake. I don’t eat to much ice cream. But when I do I try to enjoy it. Most businesses would have been glad to exchange it . Bad buisness and ice cream no good. Like tofu😤 it’s not what I wanted and paid for. 🤮

Did not use gloves or wash hands when handling our ice cream!!

Not a bad little spot to go for a treat if you are in Prescott. The building definitely feels in need of a makeover but it works for what is there. It is a pleasure to visit the one in Prescott Valley. Friendly, clean, and a decent amount of space.

Loved the service and the ice cream was awesome.I had my heart set on a quart of chocolate but the quart of mint chocolate chip I got instead was amazingly good.Their ice cream is always excellent.I thought the staff were helpful and friendly.And they were not pests, either. They kept busy and still took care of their customers.And did NOT badger anyone to hurry up and leave so they could free up a table or harp on them or hound them relentlessly.In short? Perfect customer service. Helpful without being intrusive. Awesome. Thank you.

This is a small ice cream shop in the back of another store. You have to look for it or youll miss it.We love to stop in for a cup of ice cream especially on a warm summer evening.The staff was freindly and gave us great service, they greeted us with a smile and quickly filled our order.The store was clean as was the parking lot.The parking was a bit difficult as the staff took all of the closest parking spots to the door.Other than that, I would recommend this place.

The lady the answered the window was rude and impatient. The store at the time wasnt busy and it was around 230 pm. Her costumer service was horrible. 👎🏽

Nice and fast service. Our order was correct. Prescott baskin Robbins has 31 plus choices and makes the ice cream dishes just like the picture.

A+++Went in for some yummy ice cream to celebrate my 13 year old daughter getting her walking boot off today and got my order of two waffle bowls with chocolate chip cookie dough ice cream it was yummy!! Sadly didnt have enough money for both but was shocked when ALEX came out and gave me a free ice cream!!! Made mine and my daughters day 👍👍 Definitely coming back for more yumminess #Bestcustomerservice

We try to come whenever we are on this side of town. We love our ice cream. Love Potion #31 is all always a favorite. They did a great job on cakes too. My kids love picking out a cake for the next event any time we come in and the staff always indulges them.

I ordered a medium shake. On the drive thru board it says 3.99 but when I pulled up to the window the total was 6.76! Apparently prices have gone up in the past couple days. So a medium shake went from 3.99 to 6.19!!!! Absurd! They didnt change the board but they expect you to pay these high prices. So apparently theres false advertisement going on.

Ice cream was really good. Quantity isnt there for the price. When they say one scoop they mean it and not a bit more. Very small scoops especially for the price.

The ice cream is DELICIOUS and it is worth every cent. I highly recommend this place

Been here three times, the first time there were only three flavors, both other times they didn’t have German Chocolate Cake ice cream, hello it’s a seasonal flavor, it’s the season for it...

Has a drive through and staff that is always friendly and quick!

Cute outside area. Clean, roomy inside area. Best Baskin-Robbins Ive seen in AZ. A spoon is used for the door handle. Thats happiness upon entry.

I understand that minimum wage went up... But we came tonight to get milkshakes and were displeased to put it nicely. When we received our 2 medium shakes for $15 after tip they were almost 3/4 full. What is worse than that is that we asked for them to be thick and in reality they were both mostly milk. We wont be back.

Love coming for my mint chocolate chip, now we have one in Prescott Valley I won’t be going to this one as much but always fast and friendly heres

I love coming to this ice cream parlor cause my niece works here and everything is perfect when i order what i want .

One of the young female employees was rude and ill mannered because she misspoke regarding the total price of my purchase. My passenger and I both heard her say one price then she became upset when I pointed out the error.

Great customer service and a huge selection of flavors. Tasty ice cream as well :)

Great place! They have a great team working there . Always happy and ready to serve you with a smile!.

This was our 3rd time at this store and I have to say the service gets worse each time and they are always out of stuff. The manager is never around to help thier team. There is never anyone to cash out the customers expect for the one person trying to serve the ice cream. The managers look like they dont even care about what is going on. Never a smile or how can they help the team. So if the leadership doesnt care how is thier team suppose to care. We where so excited about them coming here ans now we will just go back to our old places. I hread several people in line say the same thing. I am sure this isnt how you invisoned you store being ran.

Been to this place twice,first visit no chocolate chip, to night ordereda banana split no vanilla or strawberry and was told they are out of hotfudge= what the ####. this store has been open figure long enough now tohave there inventory figured out - no money from me will drive to Prescottnext time I want 31 flavors = Prescott valley surely doesnt have it.

I am joy getting ice cream from this place the lady is really nice who runs It.

Not as big as other BRs so means not as many choices n flavors or items. Clerks are just ok. Dont really care to go there.

Personnel were awesome

It was service with a smile dont get no better than that

A standard BR. The servers were friendly and helpful, but they are high school kids and change often.

The BEST ICE CREAM IN TOWN! The girls that work there are WONDERFUL!

Great place to get ice cream better than dairy queen

This store was fine but the ice cream at BR is usually watered down. You can do much better.

Thank you Shelby for the great service....

I called three times today to place a cake order and everytime I called I was told that they were too busy to take my order and told me to call back!!!!Every year I order a Birthday cake for my daughter from here!This is the worst customer service!!!!!How long does it take to get a paper and a pen and write someones cake order down?!!

Ok place just not in evening they seem tired

Always great ice cream and service. Or go to place for date night

Theres one girl who has been working there for years. I still go for the peanut butter and chocolate... and maybe a scoop of Rocky road too.

Excellent shakes good customer service

Delicious Ice Cream. Reasonably Priced

Good ice cream, staff is a bit shy though. They honor promotions - went there for their Aug. 31st promotion!

Love this place and the ice cream is so delicious

Wonderful ice cream and a lot of flavors

As always, great service and ice cream.

A little pricey for ice cream, but they have my favorite flavor so I have to go there.

Root beer float. Sublime!

Ice cream how do you go wrong? Love!!

Dirty but great service

Its basil. Robi s. Nuff said

Simply the best ice cream yet!

Friendly, young staff. Typical baskin robbins quality.

The hours say open till 10pm, But at 9:10 there’s no one there... Also once before at 9:30 and the store was closed. Very disappointing.

They gave me a stale waffle, when I told the girl the waffle didnt taste good, she responded they are just a couple of days old and she just didnt care.

Ice cream is heavenly👼

Best ice cream ever

Wont answer phone!! I need to order a cake.

Just Straight Yummy....

Mmmmm Ice Cream

Im a ice cream nut glad they are here

Customer service was great

Service a bit slow. Smaller portions then normal

Google says they are open till 10:00pm but Im here at 9:30pm and they are closed.

I love this place !

Always good.

Awsome

Mmmmmmm

Good icecream

Its icecream!

Love it

Friendly Service!

Good

Yes🍦🍧🍨

Needs a remodel