This is the worst store service I have ever experienced. They don’t answer the phone, whenever I go to this store they have signs on the door that say “be back in 10 minutes” and are back 30 minutes later or signs like “on lunch break be back at 4:15” at 3:45. This store is inconsistent with service and what they say. The employees are rude and act like you are stupid. Me and my family just ordered 3 new Iphone 13’s and have been told the “estimated time” was one week yet two weeks have past. Then we get emails saying our phones are at the store and there’s no call. They say “we will call you when the store has your new phones” no calls what so ever about anything. Then they don’t have the phones when the FedEx company email says they’ve been delivered to Verizon and signed off by an employee. Very frustrating. Wish we could switch back to T-Mobile. They have great service. Considering we’re spending thousands of dollars on this company they don’t treat you very good and the store in Preston Idaho is poor. If I could give a 0 for a rating I would.

Nathan did a great job explaining our options and the cost. He was super personable with great customer service! Thanks so much!!

Worst service Ive ever experienced. If I could give zero stars I would. Not just this location, but Verizon in general.We go in and on the door says gone to the restroom be back in a minute. Turns out a minute Is 30 minutes. While we were waiting 2 other customers came in and said she still isnt back yetand left. When she finally comes back from the restroom turns out she cant help us and says you have to call tech support. Then we call tech support and they tell us they cant help either we have to do it on the Verizon app (which is also no help). This isnt the first time Verizon has been no help and I dont see the point of these peoples jobs if your just supposed to figure your stuff out on the app.

Taylor was absolutely amazing with everything. She was very kind and professional as well as very helpful with everything I needed. I have had issues with other Verizon stores in the past, but have been coming here for about 6 years now and have never ran into any issues. This store is amazing. Its smaller than your average Verizon retailer but is so worth going.

Nathan is awesome!He went above and beyond expectations. Ive been in retail myself for over 30 years, and very few salesman have impressed me to this level of customer service and professionalism. Thank you! PatK.

Thanks so much. Nate was so awesome. Fast and knowledgeable.

Just had the worst experience at this store. Every single employee we worked with was a joke. Anthony sold us a make believe plan that the real Verizon wouldnt recognize. The manager Justin wouldnt make it right or even talk to us and wouldnt even return his own employees phone calls. WE WILL NEVER do business again with this location and never with a Go Wireless option. Anthony is selling unicorn plans and its a freaking joke.

My husband and I patiently waited an hour or more while the only store clerk helped a young gal get set up with a phone. An elderly man came in to pay his bill, and then another woman came in with phone issues. After the store clerk helped the young woman she took the elderly mans phone payment. Which was okay but that took 15 minutes or more. We had told the clerk we wanted to get a new phone and we were in a hurry. After taking the payment she started to help the woman with phone issues. WHAT THE FREAK!!!! Isnt it supposed to be the clerk helps us, and the other people will have to wait when she can help them, or they could leave and come back later? Where were the other sales people? It is our wedding anniversary today, and my husband was going to get me a new phone. We had to leave because my husband had to get back to work. So much for a new phone!!!!! Thanks a lot!!!

Met with Nathan Obray today at Preston idaho store to straighten out issues related to purchase of new phone. Very helpful can do service. He resolved my concerns. Very pleased with his service.

Nathan and Tayler were beyond excellent helping me with my phone issues!!! I would have given them a 110 stars if I could! I was crazy fool with frustration and I could not say enough wonderful things about both of them!!

I would like to compliment your employees who work in the preston Idaho store. Brennan helped me and he was so kind and patient with me. He answered all my old person questions. I will definitely recommend this store to my friends.

Shayla was super helpful and got us everything we needed taken care of!

The staff are very friendly and helpful!

Andrew, was so helpful to me today! Very patient with all my concerns and what I needed! Made sure I had the proper apps installed on my new phone and helped me set my phone up. Thank you so much, I’ll definitely be back if I ever need more help, reliable for sure and no hassles!

Taylar is an awesome representative!

The service was great. However, the restocking fee I was charged was atrocious. The item had a $99.99 price tag on it and they charged me $69.99 to restock it. The box had not even been opened. I can understand the need for a restocking fee, but it would be nice if it was at least reasonable amount.

This company is absolutely horrible, what am I paying 20$ a month extra for a hotspot for if it doesn’t even get put on my phone until 9 days later. I pay for it so that I can have it to use, I expect to be able to use it when I pay the bill and it resets. I’m not even getting 1mbps now that I paid the bill, when before I had run out I was getting 30mbps. Horrible company and I don’t recommend EVER going through them

Best experience buying a new phone service. Claire was very thorough and did an exceptional job helping me find the right plan and phone for my needs. I couldnt be happier. Thanks again!!

Andrew was the helpful worker I have ever dealt with, he was calm and patient and walked us through the whole process, I would highly recommend going to Preston Verizon and especially working with Andrew.

The staff at the Preston Verizon store was amazing!!!Claire worked with me and was completely awesome an handling my account. My phone was stolen and she helped me walk through everything so I felt my information was safe. I walked out of that store without a worry because of her effort to help me. Thank you so much again Claire!! You have a customer for life!!#ClaireistheMVP

The manager does a great job running the store! Great customer service! I would recommend to people to get your phone and buy local.

We have nothing but good things to say about go wireless. The staff is extremely friendly and helpful. We would recommend them to anyone. Claire especially has been awesome to work with

Jaron (store Manager) I walked in I was greeted with a smile and got the most incredible customer service I’ve ever gotten any cell phone store I love living in a small town but this guy and this place is fantastic thank you very much!!!!

Great, friendly, knowledgeable workers!

Every time that I go in Raylee and Sam always give me great service! They do a great job! I recommend going to them 100% they have great customer service, and are always willing to help out with anything.

Ty and Alyssa were so helpful. I have had horrible experiences at stores and generally use online to order phones. They were friendly, helpful, knowledgeable and fast. Best experience ever!

It was a really great experience! The workers here are very nice and understanding! I would rare this 5 star because of the friendly atmosphere! I got helped by Jeni and Raylee and she was really nice and very quick and did everything she could!

Very helpful! Clay and Jeni were great! They were anxious to see that I received the best deal possible. Very friendly and professional. Thank you, both. I left with more than I expected. :)

Jeni went out of her way to help me and is an asset to the Verizon team. Her knowledge and professional demeanor was much appreciated...a rare thing these days. I will definitely do business with her again and will encourage others to do so as well!

Ty and Jenny were awesome to work with. Best experience Ive ever had at Verizon, hands down. They treated me great. Very knowledgeable and fast.

Absolutely the best people that work there! Ty and Jenny were so very helpful! I definitely will go to this store from now on and not waste my time on the corporate store in Logan!

Jeni was very helpful. I feel confident that if I have another problem with the new phone that Ill be able to bring it here to the store and she will be able to fix it for me. I give her five stars.

I broke my phone and went in to discuss options! Dalton and Kyle were wonderful and helped me find a new phone that does everything I want and all of my new accessories! Great deals, and people at this store. I will always come back here!!

The fellow who waited on us in Preston was extremely helpful! He went the extra mile to make sure that we understood how to operate our new phones. We appreciated that a lot! Thank you Kaden!

I had a reall great experience, and really great customer service. Ask for Claire, she will help you out

Dalton, Ashton, and Jeni are great! I received the best service I ever have had when going into a cell phone store! I will definitely be coming back for all of my Verizon needs!

I came in to the Preston store after I stopped at the corporate store in Logan and I received much better service! There was no wait time, and Dalton, the store manager, helped me get my new phone without being pushy, he actually listened to my needs. I will never go to any other Verizon store! Thanks again Dalton!

I just had such a great experience with Aaron and jenni at the Preston store. Way great help and fun personality😊

Raylee is a customer service rockstar. Ask for her specifically youll be well taken care of perfectly!

Dalton was extremely helpful! Very knowledgeable about the phones, great customer service, he went above and beyond to make sure I got what I wanted and needed. I couldnt be more pleased with my experience at the Preston store.

Love the customer service i receive from samantha and raylee they are always so pleasant to work with! If you are going to go see anyone they are amazing and i recommend them 100%

Jeni was great to work with. Moving all my phones and such to a business account was quick and painless! Go see Jeni for all your business needs.

Jeni has been absolutely amazing and incredibly helpful. I was originally going to go to another store, but Im glad I came here instead. Definitely my new store

Kayden and Dalton were amazing! Dalton taken the past two days to help me fix difficult problems that were not Verizon problems. He was outstanding. He is the face of Verizon in our town and Im not sure what you are paying him but it is not enough!!

I came into the store and because they recognized me as a mother to an employee they didn’t even serve. Raylee and Sam sat at the table and didn’t even help me I was very interested in some of the product but was turned off by their lack of interest in me and my business as a customer. I was in there to drop something off and I wasn’t asked if I needed any help or wasn’t welcomed into the store.

Worked with Aaron today and had the best experience ever! Set everything up for me and love my new iPhone!

Clay was very helpful very personable and very willing to do whatever he needed to do to make my visit pleasant I give him top honors in my book

Jeni explained all my options very well and helped me make the best choice. 10/10 would recommend

You are better off going to Logan if you need to buy anything from Verizon. I recently bought a S8+ from GoWireless and was told if I spent two-hundred dollars in accessories at their store,I would receive forty-thousand points in an app called Samsung Pay. The forty-thousand points are equivalent to two-hundred dollars. Anyways I ended up calling Verizon/Samsung Pay because I hadnt received my points yet. During this called I was informed that just for buying the phone I would have received these points without having to buy the accessories. When I confronted them about this issue in the store I was told, They were just being salesmen, why would they recommend me to another store?Save yourself from being conned go to Logan.

The service was awesome! Dillyn gave me every possible discount and help that I needed! Was very fast and simple to get set up.

Jeni and Dalton help me and my wife. Jeni is always happy and energetic. I would recommend Jeni or Dalton to anyone!

Jenni is the best representative I have ever worked with. I would highly recommend her to anyone.

Jeni is by far the best rep we have ever worked with! I would recommend her to anyone! Go see jeni!!

I came into the Preston store to get a new phone and the manager Dalton went above and beyond to get me into my new iPhone 7. I usually dread going into a store to get a new phone but this experience has changed that for me! I will recommend Dalton and coworkers at this Preston store to all my friends and family!! Thanks again!

Jaron Pitcher is the best employee ever! Hes been so patient and has worked with me HOURS at a time and has even stayed late. Such a trooper!

Awesome service!!

The Preston store is amazing! Dillyn and Dalton always go above and beyond to ensure all of my needs are met! There is no other Verizon store that I would recommend more than this one!!

The women there were a hoot and great to work with!

Kayden and Dalton provided the best customer service we have ever experienced at any store! I came into this Preston store to have them help me with a problem I was having on my phone, not only did they fix my issue, they also set me up with a new tablet and helped me save money by switching me over to Dish! I will not go to any other Verizon store!

This was a great customer service! They alway were happy and tried to do the best and help the best they could i would recommend Raylee and jeni they helped me!

Changed my review owner made it up too me. Got some new people working didnt awnser phones at first. But they are doing better now.

Today I went into Gowireless and worked with Dalton Pitcher. He was more than helpful and I was pleased with the service he rendered me. I would refer anyone to work with him. Customer service seems to be his number one priority. Great visit at Gowireless today. I am sure to return.

Kayden was amazing and explained everything to me. And was so helpful to get exactly what I wanted. I definitely will be back!

Dillyn was very helpful and way honest when I asked questions. He will be my go to guy so please dont move him to another store. All in the store were very friendly.

This place rocks!! Kayden was amazing stayed late even just to help me! Very impressed with store and his willingness to help! Thanks so much!

Experience went very well. Very welcoming to all customers that came in. Very helpful with any questions. Very good experience over all.

Ty, is the most charming patient Verizon employee EVER!!!!!! HE NEEDS A RAISE. Never had a bad experience at the Preston store😄

Raylee and Jeni are phenomenal! 10/10 for them! I recommend go wireless in preston for everyone! They helped me understand everything!

Excellent customer service!!! Dalton was great. I will highly recommend this store to my friends.

It was great working with Dillyn. He was very courteous, and knowledgeable. Everyone in the store was friendly and welcoming.

Jeni is such a sweet girl. She fixed my phone right up! Go see jeni

Dalton totally rocks, he stayed 45 min after closing time too help me get my new phone going. The verizon customer service department was being very difficult and he worked through it with a lot of patience. Thanks to him!

Jeni, Clay, and Ty helped me out! They always know how to get me fixed up and on my way with ease.

Jeni was quick and efficient. She and Staci will make sure you are happy and satisfied.

Dalton, Dillyn, and Kayden are amazing. Whenever I have an issue they fix it. If they dont know why Im having the issue they research and get it done. I will never go to a different Verizon store again!! Thanks guys!!

Dillon in the Preston store helped me out in a very tight spot this morning. I cannot thank him enough. Service was excellent. Will be in Preston store for everything . Thank yuou so much for saving my day !!!!!!.

Dalton was very knowledgeable and helpful! He is the only representative I will work with! He helped me switch from a flip phone to my first smartphone and he also hooked me up with a tablet! Thanks again!!

Dillyn was so great! He was very patient with me and helped me every step of the way with my new phone. I will never go to a different Verizon store!

Definitely go and see Jeni. She will get you squared away & make the process painless!

Very friendly very helpful and knowledgeable as well as being very Awesome

Jeni was great she was informative and fast even with my crazy 2 year old running everywhere.

No line, knoligable employees

They do good work. Fixed my phone.

Jeni did an awesome job took very good of me I would recommend going to her

Very Helpful and fast. Clay does a great job.

Kayden and Dalton are the best. Helped me with my broken phone and got my new phone up and working. Even picked me up a new Galaxy tablet while rhere. Nice rebate..Thanks guys, your awesome....

Dillon was very helpful, knowledgeable, and pleasant. He is definitely an asset to this office here in Preston!

Jeni, was so amazing tonight helping me get my new phone. Way to go jen.

The sales people were really good in helping me in preston. Dalton was incredible in answering my questions.

Fantastic experience! Dalton pitcher was a huge help and was able to get me thr ohone i needed plus some!!!

Dillyn was great! He really went out of his way to help me and he set me up with my new phone! He really went out of his way to ensure that I was taken care of. I will never go to another Verizon store! Thanks dillyn for being my go to guy! You are awelsme!

Very proft polite and acodmating

Jenny and Stacy were awesome. Way better than the boys

Jennifer is awesome she was so nice and quick with getting me upgraded and out of there went to Logan vzw 3 times before giving up and Im glad I came here. Wont be going anywhere else but here from now on.

Staff was very helpful, and very quick! Claire was a big help to me and my family!

Jeni helped me today. She did an amazing job getting my phone fixed.

Jeni was really awesome and knew what to do with fixing my situation

Dillyn, Kaydon and Dalton are Amazing and Fun to work with. 10+ Across-the-Board. Top Hat sales Reps. Full of Helpful Knowledge..Thx Guys🎩

Dylan and kaden were alot of help in setting up my new tablet. this store has always been a great help

Dalton in the preston store was the best for customer service and helpful beyond measure!