My daughters wipers stopped working on her 2013 Ford Escape, and she needed assistance right away. She stopped in at NAPA, and they helped her get her wipers going on the spot! Thank goodness for the kindness and expertise of the Pullman, WA NAPA! Thank you for getting our daughter back on the road safely!

Store was fairly clean a lil unorganized in a few places but great staff with great customer service

Wife and I came out from north of Seattle to fix daughters car and the customer service here was great!!! Thank you!!!

Kuhl auto parts is way better than napa.

I came in today to pick-up an order on a replacement battery for my car, when I arrived it was ready for me to pick-up. Even though it had only been like 10 minutes. They even offered me tools to borrow, so I could replace it in their parking lot. Super impressed with their level of customer service, and their professionalism! Will definitely be coming back, as my new preferred location for parts!

I have been here twice now and both times they were so helpful and nice! I’m a college student who is not very savvy with cars and it’s so nice being able to go to a place that is willing to help me with my car and not give me attitude about my lack of knowledge. I would highly recommend going here!!

Will was so great!! I showed up 10 min before closing on Friday evening before a trip into the mountains for the weekend ... because my car was having trouble starting. He diagnosed the problem as my old battery, got me the best deal on a new one, had the part in stock and stayed late to help me install it! 20 min later I was on my way home ready to head out on my adventure! SO HAPPY with my experience at Napa Auto Parts!! Thank you!!

Thank you John! Its nice to know there are still kind people out there! I know its your job but you went above and beyond changing out my daughters license plates! Thanks so much!

I am EXTREMELY DISSATISFIED with the way that this branch dealt with a NAPA WARRANTY. When you get any work done with Napa parts, at a Napa certified mechanic, you expect that if the part breaks, they will do whatever they can to honor it at any Napa certified shop. I had a bad part on my vehicle that broke under warranty while here in town, and i took it to a Napa certified mechanic hoping that napa would honor the warranty as they always have. They did NOT, and tried to have the shop charge me almost 600$ to fix the damage that came from the bad part that was installed into my car. Now, I am going to have to tow my car back home so that I can have an HONEST Napa branch work to take care of the warranty with my mechanic there. This is after paying over 100$ to have the mechanic in Pullman take it apart and put it back together to tell me Napa wont cover it. Ive lived in four towns and worked with Napa in all of them and they have never let me down like this. Also, my mechanic said this is the first time in 9 years of working with Napa that be has ever dealt with a branch that refuses to cover a warrantied part. Do not let this change your mind on all of the hard working people that work for Napa all over the place, I have always had the best experience with them and they have always honored warranty until now. If you want to make sure you are truly covered under warranty I suggest maybe going with a different branch.

Awesome place, very knowledgeable and great people to deal with. Only place I go to get parts,

I think the staff is very knowledgeable and is eager to help you with whatever you might need.

I have great experince with them. They know about engine quite lot. When I have no clue what connector AC on my Ford Escort was, they told me what it is really. Great at recommend. If the cashier dont know what Im talk about, they would talk to another guy who is well experinced mechence. Very friendly people. Highly recommended!

Good place to get auto parts

Very helpful people here

Always very helpful and friendly, thank you!

Went to OReilly they had five people helping one person had no time for anyone else, walked into napa had one person working got help right away

Helped me check my engine light and was gratefull.

Had what I needed in stock and a dollar cheaper

Friendly helpful.