I give them a 4.5 their cookies are yummy. They came warm and ready to eat. I highly suggest their vegan cookies.

Daughter at WSU loved this treat. Need to make it easier for Student to pick up their free daily cookie from their Parents club account.

I’ve received overcooked cookies before and the app ALWAYS makes my life a struggle, but we live off campus and the cookies are usually warm and delivered within 30 minutes. It’s not always perfect, but the employees are mostly students working until 3 am trying to make a buck and they make an effort. And just for that: 5 Stars.

It is criminal how good the cookies are at Insomnia. At a fair price too, and they have unique rotating flavors. A couple of times they have been out of the flavors that we were looking for, but that is expected from a place like this on such a large college campus. I would have gotten fat from cookies if we had lived any closer.

Good cookies, but unfortunately, very poor customer service. Weve had them deliver our cookies to other houses, bring us the wrong items, and more. Most recently, I placed an order on their app. I was charged, but the order didnt show up on my app. I called to try to resolve it with the store and was told that there was nothing they could do. That I could call the corporate number (which they dont have in store) and ask for a refund (which will take 3-5 business days.) Sad, when I just wanted my items I was charged for. Currently on hold with corporate, which isnt how I wanted to spend my Saturday night.

Love their cookies, also theyre open till like 3 which is great if you want food in the middle of the night.

DONT DO IT!!!! Have over $66 in authorizations for one $20 order. Called toll-free and all I get is excuses and that they have to submit a form for a refund. If you look, this is not an isolated problem with Insomnia. Cookies are great but not worth them tapping my money for a week for no reason and no explanation. Shouldnt this be against the law - just holding money for no reason???

I wanted to place an order for cookies to be delivered. I was having issues with their website so I called to see if I could just place the order over the phone. The employee I spoke to was rude and acted irritated that I wanted to purchase cookies. She asked for the address for the delivery so I gave it to her (it was to a business to it is a bit of a mouth full). After telling her the address she hung up on me and did not call back. I ended up figuring out how to place the order online, but the website crashed as I was placing the order. I got a confirmation email that the order had been placed.The cookies were warm upon arrival and were very tasty!

I was cussed at by a delivery driver who tried to make me take someone elses delivery. Cant believe the complete lack of respect and customer service from this company. Certainly will not recommend ever again.

While their cookies are delicious, their customer service leaves a sour taste in your mouth. While ordering, the cashier was quite snappy, unhelpful, and demeaning. It was my first and last time going there.

Best damn cookies out there!!!

Very disappointed ordered from insomnia on my birthday as we forgot to get a cake in the whirlwind of a day it was. We didn’t get a SINGLE cookie we ordered, we ordered an 8 box with ice cream and didn’t get any of the cookies. It is clear they just gave us what they had ready, wish they would have called for permission or to let us know they didn’t have what we wanted, I don’t want to pay 18+ delivery for stuff I didn’t want.

Tried the chocolate mint and the double chocolate cookie and they are amazing😀 5/5 all day

I love that they have a vegan option that tastes delicious, i get it so much that they recently gave me an Insomnia Cookies pop socket! The workers are always super nice and as long as the vegan option is still available I’ll continue getting Insomnia Cookies 😋

Excellent customer service! I went when they opened on a Sunday morning and got the cookies warm and fresh. They were a little too overdone as I prefer them gooey but they still tasted delicious. The only drawback is they are a bit pricey.

The food here is to die for, I cant get over how soft and gooey the cookies are. Its honestly such an incredible place, the one flaw is that its too small. The best part, besides the food of course, would have to be that these guys deliver. And not just normal hours, the name says it all. Its so rare to see places like this that will deliver and its honestly really great when you actually have insomnia.

The dessert was amazing the employees were horrible and rude will never return if they are working

Cookies hot out of the oven and ice cream. They are open late. What else is there to say? Go there. Leave happier.

Small but delicious. Beware if youre sensitive to dairy, the milks and icecream sandwiches are exquisite agony.I recommend the the double chocolate mint chip cookies with mint chocolate chip icecream! 🍪🥰

Cool

Amazing and delicious cookies. It can take a little while to get cookies on very busy nights but it’s absolutely worth the wait.

You’re awesome!! Thank you so much for taking some warm gooey love to my Coug! ❤️💕

Best cookies Ive had in years, service is fast and friendly and they deliver until 3am.

Stopped by the area and decided to try this place... tbh I’d rather be lactose intolerant and allergic to gluten than buy their overpriced cookies and ice cream. Very comparable to Safeway cookies.Bring back Bagels and Bottles. Better service and more relevant everyday food.

Did not get my delivery after a text massage said “your order has been delivered “. Terrible phone call service.

Friendly service, hot gooey cookies and an aesthetic walk-in experience made it the perfect place to stop by on a late-night date after everywhere else was closed!

Omgoodness Im in 💙 with these cookies and ice creamsYou cannot go wrong with homemade cookies and hand packed ice cream that tastes a little bit like heaven🤗

I ordered a cake for my birthday and it was great! I totally loved it!

Always satisfies my sweet tooth and delivery guys are hilarious

Very awesome cookies and wonderful ice cream! Although kind of pricey

Delicious cookies! Love this place!

Delish!

Cookies too undercooked and I got sick from the cookies. Wont be going back

Absolutely terrible serivice.

Yummy!