So we decided to start the process of pricing new carpeting. We went to Hessler first because of their reviews. First thing I saw was a customer and an employee that were quite close, no mask. I am uncomfortable with that. Went in and another sales associate showed us carpet, answered questions but not very proactive. I picked a couple that I thought I would like. We stressed from the beginning we just wanted a ballpark number and understood a real number would be presented once actually measuring was done. We brought in a general drawing that had square feet listed. It has now been two weeks and not heard a thing. Went to another flooring store, picked approximately the same carpet and the “estimated” quote was waiting for us in the short time it took to get home. Same drawing, same type carpeting and upgraded padding. Needless to say, went with company 2, with even higher grade carpeting. Maybe she didn’t think we were serious? Don’t know but not great service.

We had a great experience with Pete in picking out tile and grout at the Punta Gorda store.We are very happy with our new floor and enjoy showing it off. We would recommend people work with this company.

Building a house thru Harbor Homes, meeting was great, lots of options and knowledgeable staff

Great people to deal with. No pressure and a lot of knowledge and suggestions on the materials to use.

Good knowledgeable service. Ready to purchase my new flooring.

Very professional with a variety of product to choose from. Pete was a pleasure to deal with and a source of helpful information in selecting our product.

After looking into multiple options, we choose Hessler Flooring. Our sales person, Dustin, came to our home to see exactly what we wanted to accomplish and listened to our needs. Their showroom is fantastic with tons of options, which Dustin spent hours showing us. He is very patient and experienced offering great suggestions and never pressured us in any way. Our flooring was completed on time by installers who took great pride in their work. They were very respectful and helpful working around us as we were home with our pets through the process. Before leaving, they made sure furniture and all was back where it belonged and we were happy with their work.We are SO glad we chose Hessler. Our floors look great and our expectations were met and exceeded. Thank you!

Helped by Rich Lancette in finding the perfect porcelain floor tile I was looking for. Professional, friendly, experienced, knowledgeable service. Great selection and competitive pricing. After this purchase, I decided to go with new carpets also and was again completely satisfied with the same great level of service. Carpets were installed with a highly efficient work ethic and done right with no seams where possible and very tight. From scheduling, to service, to product selection, to competitive pricing, Hessler is a go to flooring company to use and have it done right.

Had floor partially installed before Thanksgiving and waiting for transitions! Every time I call someone is going to call me back but they never do! I just keep calling and get the same information! I just want someone to actually do what they say there going too!

They are second to none very professional 👍

Great salesman - *Rich, great demo crew, superb installation. We shopped 6 different stores before I was comfortable with the salesman that was listening to my concerns and going to make me happy with the end product. I am extremely pleased, everything was done on time, professional and friendly crew. Highly recommend using the Punta Gorda location. My floors are beautiful, I cannot find a single spot that displeases me.

I’ve never used their services. But I used to be homeless. Whenever the owners, Rich and Karen, would see me they would always ask how I was and if they could do anything to help. Extremely kind people.I’ve got a feeling that using their services would be a great experience!

I had work done by them. Terrible craftsmanship. Terrible company. They dont honor any of their guarantee. Biggest mistake

3 stars because we had previously been treated really good. This time, not so much sales person for the same product we bought before is now at a closeout price of 25% more than we bought at full retail price before. Not willing to budge and blame some big shot at wayne wilds flooring

We couldnt decide whether to go with a big city floor company in Ft. Myers, or a smaller town experience with Hessler in Punta Gorda. After meeting with the salesman, Tom in Punta Gorda, we decided to go that route. It was the right decision, as Tom was more like a concierge in arranging all aspects of the installation. He came out to the site several times, and was always available to help troubleshoot and resolve any issues. In the end, the finished product was amazing ( Legno Bastogne Engineered Oak Floor) and I would recommend that particular brand of floor, along with Hessler and Tom, for a really top notch experience.

Lots of selection but no one to help the customers. We went in and waited over 20 minutes for help and all the sales people left the sales floor. We were not even greeted when we arrived. Guess they lost a sale.

Dustin, in Porta Gorda store, is very knowledgeable, even though he looks like he is in his twenties, and delivers on time... the flooring people he sent were from Brazil and they were outstanding, personable, polite, and clean and neat. As they say you get what you pay for and I highly recommend this company. A very happy and satisfied customer.

Purchased top of the line Karastan Carpet designed for having pets. We were charged accordingly and the carpet was installed. I had issues with the carpet and found out that the guy who sold us the carpet sold us a downgrade according to a manager from Hessler and the salesman was fired. Hessler never made the attempt to make it right in any single way. Highly unsatisfactory for any business especially a small business in a small town. We always support local business but Hessler is no longer one of them.

Zak was very knowledgeable and helpful in helping my wife and I make a selection for our flooring. Thanks a ton!

I picked out some carpet at this store and scheduled an appointment for measurement the next week. The person, PJ, who was supposed to come was a no show. I called the store. They were clueless and had no idea where he was or if he was coming. They told me I think he is on the road. You know he is moving from Chicago this week. We cant get a hold of him. Oh really. In past years I had purchased my carpet from this store and was satisfied. Clearly the service level has changed. I will be going to friendly floors in Port Charlotte.

Great service and selection with great prices. Wide variety from the basics to the high end.

Great deal on quality carpet. Went everywhere to find carpet and purchased it from hessler. They are really nice and didnt try to upsell me to a really expensive carpet. We talked options and decided the mid range priced version. The salesman let us put samples all over the floor so we could sit on them with the different padding to know what we really wanted. We are odd shoppers but he never made us feel that way. He even joked with us about my husband being hangry. When he came to the house to measure he really took care to make sure we werent paying for a bunch of carpet we wouldnt use. Its been 2 years and the carpet still looks great!

Great selection and wonderful execution! Im very pleased with the way they matched the new tile with the existing tile and the quality of their work.

Great people, great family, huge variey, knowledgeable and courteous team,Alive After 5 is awesome!

The service and selection was great.

We got a price on carpet for our great room and it was very high found the same exact carpet with better pad for $2800. Less wow what a mark up they have pays to shop

Nice, lots of products and stocked very well.

Dustin there rocks!