What can I say very efficient. They got me close to what I was wanting to pay!! Polite and well mannered staff. Couldn’t have asked for a better car buying experience. I would love to give a shout out to Mike great salesman, Jason numbers guy valued my trade in effortlessly, Trey IT guy got me going with o star and Serious radio. Josh the man with the papers made it effortlessly easy to sign the paperwork!! Big M you have a great staff in these four men!! Reward them well for I am not the easiest of customers to impress!!!! Thanks guys and I look forward to seeing you again!!!!

Went for an oil change and tire rotation on a Saturday. I got home and parked my car not going anywhere till Monday. The low light came on for my front drivers side tire, same tire I have to always air up so I always know which location it is. I even bought a air compressor to keep in my car as it goes low all the time. Not a single tire had air added. When I aired the tires up the dirt wasnt disturbed around the valve stems or lug nuts. I left a message on the website and Facebook. No response

I had a 3pm appointment. There was a line when I arrived, so figured it was going to be quite a while. That was not the case at all. Got my truck in and out in a very timely manner. Thanks guys! Much appreciated!

Mark went above and beyond assisting us with our truck search. We didn’t live in the area, we live in Alabama and were concerned about the possibility of rust. Mark subsequently sent me a video of him climbing underneath the truck giving me a full view of the underside, doors the whole truck! He did not try to hide anything, pointing out multiple rust spots and it was such an efficient, great experience I felt the need to have to reach out and let people know!

Staff did a wonderful job of going and getting my car I wanted. After that…they were useless. Anytime I tried to contact to ask a question, I was re-routed to someone else. Tried to set up an appointment for my first maintenance and it’s a week and a half later and I’ve still heard nothing. Contacted service department to see if my appointment had been confirmed and kept getting pushback and they acted like they had no idea where to check on the appointment. When the shoe is on the other foot and they want something from you - i.e. referral program - they’ll send a million texts or emails. This will be the last time I use them for any trade in. It’s a shame because I previously purchased an Equinox from them several years ago and had excellent service.

The dealership was great, besides parking my truck in the rain after the service. The customer service appointment line was horrible. The lady had no clue what she was doing and never setup the appointment in the computer. When I got to dealership they said I didnt have an appointment. That definitely needs to get fixed and addressed. The service lady at Big M was wonderful and very helpful, I will be back.

I’ve been trading with big M Chevrolet in Radcliff, Ky since 2008. They are always so knowledgeable and willing to go the extra mile to help make things work for their customers. Kate Snider in the service department is very knowledgeable and took the time, explained things about my vehicle and recommendations, for future services. Kate, explained what would be needed and what to be expected and etc. A+Rating. I would definitely recommend BIG M.

My boyfriend and I ended up purchasing a 2017 Toyota Corolla through them that we fell in love with. We had an appointment set up for service which we had took it in for, and everything that was wrong supposedly got fixed. It still did a tad bit of shaking to where you could barley feel it but when I took it back and one of the sales reps asked to drive to see himself while I rode in the passenger seat. When I felt it he said he said he didnt. I just told him I just wanted to see if it could be relooked at he assured me the mechanics work was really good and he really didnt feel anything wrong and it drove smooth to him. Then at the end of the ride I asked him about the tire pressure light and was told they forgot to write it off that it was going out. So they put a new one on for free and guess what...the light came back on the same day and the shaking has gotten worse. I knew I wasnt crazy and I feel when the customers communicate and have concerns...they should be understood more. Had he would of said ok lets check it out one more time they would have found the issue and it would be fixed right now. I felt like I was being called a liar when I am trying to explain im feeling something but they are not so they feel its not needed to proceed any further. Now stuck with a 15,000 dollar car that had this same problem in the beginning when we bought it..they serviced it and the same day it drove off the lot so smooth and then later that day back to riding rough and light is back on. Wished somebody could of heard me out. I feel like we were screwed

Hands down the best experience Ive ever had at a dealership! Came to Big M because my 2015 Silverado was having mechanical issues. Come to find out, my whole transmission needed to be replaced. Instead, they offered me a great trade-in price for my truck and I bought a new 2021 Silverado 1500 Trail Boss! All in a few hours! Our salesman was Mark Langley. The folks in the Service department were very friendly and professional! I financed through the dealership and got an awesome rate! My wife and I could not be happier or more satisfied! Highly recommend this dealership!

Great service! Me. Smiley is honest and professional. Extremely satisfied with my purchase and experience

A great experience from getting greeted at the initial visit all the way through the build of my vehicle. The process was very easy and the dealership folks that were part of this experience were all very knowledgable.

I have bought 2 trucks from Big M in the past year, I will never go anyplace else. Mr Smiley was great!!

See Louis!!! Hes amazing!!! Hes helped me so much with my credit. Hes not there just to sell you a car.

John is a terrific and trustworthy service advisor. I have lived here since 2005 and have been with Big M the entire time for car purchases and maintenance needs.

I called late in the day because i needed to get my truck checked and it needed a battery and they took it in and got it done when i wasnt so sure i they could do but it did and I am so grateful for the help and being so courteous and kind

I received excellent service at Big M Chevrolet. They took care of my Chevy Silverado and have some of the best transmission people around. The truck I had only owned it a week and dig and went to fight against the warranty people to let them know that this part was actually inside the transmission and was covered under the warranty. However allies warranty would not cover the part anyway so where I bought the truck at Fenton Missouri which was Jim Butler Chevrolet they extended the courtesy of good faith and pay for half the repairs. I was so pleased with Big M Chevrolet that Im having them put their sticker on my truck so people know where I go to get my truck serviced. When in the service department just ask to see John he will take care of you and give it that Personal Touch.

Ask for Smiley...hes so personable. Goes out of his way to help out.

I wish I could give more than 5 stars .Very pleasant car buying experience.You owe it to yourself to talk to Gary about your next automobile.

The staff was very friendly. My salesman Trey, made the experience fast and easy. We did a lot of stuff through texting so when I got to the dealership I wasnt there all day.

Took my Yukon in for an oil change an tire rotation and some recall work. John took care of all the issues. Was able to get our yukon back to us quickly. Good quality service. Very reasonable prices.

My son and I went in to check out a pre-owned Toyota minivan that I saw on the website. Upon entering the lot it was easy to locate a sales associate. The keys were missing for the specific van that I wanted to drive, which honestly I took it as the associate was trying to get me to test drive a more expensive vehicle. We left and went to Wal-mart where we were having work done on our personal vehicle, about 20 minutes later the sales associate walked into Walmart with the keys to that minivan. I was super impressed that he did that. I test drove that van and unfortunately did not buy it due some major engine issues. Another thing that surprised me was when I told the sales associate that I would not be buying the vehicle because of the engine knock he did not try to dumb me down or insist that I look at more expensive ones. I have been to a lot of car lots and BIGM was a good different in all areas that the other GUYS were not. I will continue to look at BIGM for a new to me vehicle.

If you need a very for real, down to earth and legit dealer go to Big M Chevrolet. Will Lorenz is truly Class 1A in everything he does. If you are a veteran of the US military / NATO you have Brother In Arms at Big M Chevrolet .

Very professional staff. No b.s. all business. Enjoyed working with robert smile. Tks.

Sold my 2015 Silverado to big m. They gave me a competitive offer and guarantee to fastest turn around to get my money. Took them several days to actually send the check to my bank to have the lien released. Theyve already sold the truck before they even sent the check. Then sent an 18k check standard mail with no tracking number so who knows if its even lost. Over all it has been a nightmare of a situation. And Im gonna have to make a payment on a truck Ive sold cause they are terribly slow. Do not recommend them at all. All employees have no answers for my problem. Just say idk and I can not do anything for you. Screw BIG M CHEVROLET

Im disappointed in the repair yall did because. It cost me 1400.00 to have my rear main seal replaced. Then a few days later I brought it back because I noticed a leak they told me it was just residual oil. But its been about a month now its still leaking Im pretty sure its leaking from the rearmain seal. But I have tryed contacting them but they havent got back to me.

We paid cash for a SUV on that same day we saw they had a used truck we asked for a cash price, well they said they could not do that since it was already set for auction.Well whats that got to do with customers with cash?Bad experience if we knew that before hand we would have went in down the road to buy!

Quick, professional, and affordable! We walked in with the check engine light on, and they fixed the issue same day. Everyone that we interacted with was friendly, knowledgeable, and professional. We will definitely be making Big M our go-to for car care!

Will Lorenz is awesome and I would highly recommend working with him. I originally came in to look at a truck but found a different used vehicle instead. I went through everything and noticed there was an issue with the passenger side vents not blowing out heat. We worked it out to get it taken care of and after driving I realized the horn wasnt working. They worked that into getting fixed. After dropping it off at their service department they realized it was going to be a few months before it could get fixed due to a parts issue with the other brand. Will worked with the GM and took back the original vehicle I purchased and got me into a newer model Chevy with way less miles.I seriously cant thank them enough for being so patient with me and working with me. everyone I dealt with was amazing and friendly. I will gladly do business with them again.

I came for a simple part to be replaced. I arrived 15 minutes prior and was told it should take maybe an hour. After an hour I inquired about how much longer it would be and I was told it would be another hour! The part was replaced, test was run but apparently needed to be reprogrammed again. No updates throughout the visit and took way longer than quoted. I will not be returning.

If you want to talk about customer service, John at Big M Chevrolet in the service department absolutely excelled. We are from out of town and John made sure to work as quick and proficiently to ensure my wife and I were back on the road as fast as he could. John, it’s hard to find this compassion and customer service. We cannot express enough appreciation for you and all those at Big M Chevrolet! Happy Holidays!

Great experience…easy process

As always, everyone and everything was great

For the great service they help me with anything 😉🙂

Had an awful experience with them. Bought a 2017 Chevy Malibu from them 2 weeks ago. The check engine light was on the next week and they refused to fix my onstar. Everything goes through Capital One, and when i called them verify everything, they said they never got any info from them, in the whole 2 weeks i had the car. So i was driving a car illegally the entite time. Will never recommend nor purchase from them again.

John and the service team at Big M Chevrolet in Radcliff, KY are hard working, trustworthy, friendly, responsive, and do great work. Ive used Big M on several occasions since Ive been stationed at Fort Knox, and they never disappoint. Theyre always welcoming and timely with their service. I do not feel like a joe-shmoo, but a valued customer. Im typically skeptical with dealership service departments, but given my great experiences at Big M, I highly recommend Big M to all my friends, family members and workmates.

The people are great just not happy with the issues being fixed on my truck. Ive taken it to be serviced many times and have said i thought there was transmission issues and now that I have no warranty, the transmission cooling lines are leaking and need to be replaced. Sounds like i was pushed out of warranty and now its a $600 repair. My cabin filter was replaced and now the air blower makes a loud sound which was not happening before. Ive always taken my truck here from the time I bought it brand new but Im very reluctant to buy another vehicle here again.

Fast and efficent. Most difficulty was tryimg to get an appointment. Guess with as good as a job you are doing you stay booked.

Big M treated me right! I got a good deal with no hidden charges or fees. As a bonus, they were honest people and not aggressive. Mark and Justin focused on helping me get the vehicle that was right for me.I went to three other Chevy/GMC dealers and had a terrible experience. That is why I bought for Big M even though I no longer live in the area.

Awesome place, friendly service from people who actually remember you.

Very courteous and exceptional customer service!!! Thank you Kate for being awesome, you addressed my vehicle concerns, was very knowledgeable and facilitated a complimentary ride home while my vehicle was being service (wasn’t expecting that). It was a pleasure working with you. Big M will be my go to for my vehicle service needs.

We have been buying cars for over 40 years and this was the best one we have ever purchased we will be repeat customers

Great service department associates. John W is the best in Hardin County.

Friendly, helpful, truthful. All gentleman were great to work with from Gary the Saleman, Justin and Josh helping me get approved and Mark who helped me get going with my cheverolet and onstar! All the guys stayed after hours to make sure everything was taken care of! Job well done, I’m sending everyone that needs a care to these guys!

I took my vehicle in with a problem light on. The issue was fixed and when I asked what the issue was. It was explained to me.

Will Lorenz he w as s down to earth and not pushy

Will Lorenz is top notch, got me a great deal. Awsome customer service

Appointment was easy to make, service advisor professional and friendly, waiting area comfortable and my vehicle was serviced in a timely manner!

I drive a long way to buy a truck from Big M and the trip was worth it. The truck was priced fairly, but more importantly, the staff was extremely polite and helpful. Dan, Jason, and the rest of the crew were a delight to work with. Straight shooters and welcoming. Thanks for making the buying experience enjoyable.

Amazing staff took care of me and my Colorado. Kind and had good positive conversation while gathering solutions.

Service - 2020 Cadillac XT4. March 2021. Place was dirty and unkempt. Bathroom was unclean. Customer service was fine, except most of the employees, salesmen, office manager, or otherwise were not wearing masks. Vehicle was not able to have tires rotated in accordance with manufacturers guidance, because they “could not find my lug key.” They were adamant that they looked throughout the vehicle- I trusted them, but did not want the lugs removed until I checked my home for the lug key. Thinking I had a bigger problem, when I got home I looked in the glovebox and found the lug key; exactly where I was supposed to be. I will not return.

Everyone was very professional. felt very nice to be greeted by name. service was completed in a very timely manner.

See mark Langley. He is great to deal with.

Bought my Dodge Ram from here.. Cal was super helpful and helped me pick out my first ever vehicle. He worked hard to get me approved for my truck. Go to Big M, ask for Cal... He will help you get the perfect vehicle for you.

John and the rest of the staff were wonderful as usual. I woke Friday morning to a slow start only for my starter to go out in Big Ms parking lot. Friday was a very busy day for me and i could not afford to be without my vehicle. Although I did not have an appointment, everyone went out of there way to make sure my vehicle was repaired and returned to me within hours. Thank you so much.

Well Mr SMILEY is the Main MAN TO SEE IF YOU WANT A REAL DEAL AND REAL TO THE GROUND DEALINGS.

Robert smiley was the best salesman I have ever dealt with. I will come back for future purchase.

Big M Chevrolet has always been there for me, Mark Langley is the best Salesman I’ve ever purchase a vehicle from, His knowledge is above all others. Customer Service and Parts department are five star people. Thank you Big Chevrolet.

We had a no start issue with our vehicle that needed diagnosed and the Big M team was able to deliver quality service in a timely manner. They left no stone over turned until we had an answer to why the vehicle was acting like it was.

I have never been to car lot where I didnt feel like they were very aggressive but our salesman (Will) was nothing at all like that. He worked hard and the next morning I was leaving in a new vehicle. I would most definitely recommend these guys

It’s always a trying experience when your out of town and you get the call from your wife that something is wrong and she’s stranded. As hesitant as I was to send her alone, I sent her to Big M to see what it would take to fix the problem and try to get her back on the road. From the very beginning the staff and especially Katelyn who was our service writer went above and beyond to take care of us. She had explained that they were overly busy with the holidays but made it a point to pull this Christmas miracle off for us. Within a few days my wife was back on the road! I can not thank them enough for taking care of the situation for us and being as thorough and as thoughtful as they were!! We’ll never go anywhere else!!!!

Information they tell us is great so we can get the items fixed.

People very knowledgeable and polite and explain all paper work concerned.

Louis Nelson was very patient and informative. Great personality and his knowledge and clarification of everything was a pleasant experience.

Louis Nelson was extremely pleasurable working with. He went out of his way to find the vehicle that fits my needs. If you are interested in getting a new car. He is the man you want. He is very upfront, and doesn’t play your typical “salesman games”

I now have to drive to another town to get my guaranteed 9.99 oil change! Not a happy customer.

Customer service is friendly and knowledgeable about their products and services provided. Appointments are available fairly quickly.

Kate quoted me a $35-$40 difference of my total bill initially and stated that it may be lesser, but in the end my total bill was $40 more than given and I wasn’t pleased with that at all. Facts should be given and if not, then what was quoted should be honored!

Great experience! Very friendly and did not feel pressured at all. Definitely will recommend Mark our salesman. Thank you we will be back

We just purchased our second vehicle from Big M in Radcliff. Once again. They did a great job. Mark Langley was our salesman both times. Hes awesome. Definitely recommend if you are looking to buy a car or truck, stop by and see Mark Langley. Hes down to earth, not pushy, super helpful. His experience makes the process so easy. Well be return customers. Again.

During the overnight hours of Wednesday, Feb. 10th, a huge ice storm dumped .6-inch of ice here in Flaherty, KY & surrounding cities/towns. The morning after the ice storm (10AM/Feb 11th), we took our 2017 Chevy 1500 into Big M Chevrolet in Radcliff for a 30K-mile check-up. Despite the impact of the ice storm, the wait time was minimal, the cost was very competitive, & the customer service was top notch. John W. & his team took great care of our truck. The truck required deicing & Johns crew took care of it without an extra charge, complaint, delay, or last minute request to reschedule. Lastly, thanks to John W. & his Service Team we had our tires upgraded about 18-months ago with all-season all-terrain tires; thus, we easily made the icy round trip to & from Radcliff (about 20-miles) without any drama. Thank you John W., Melissa, & the Big M Service Team for a job well done!!! Warm regards, the Bishop Family of Flaherty, KY.

Been shopping for a truck for quite some time. Finally found the best deal possible on my new (used) 2010 Chevy Silverado. Nick Peek worked hard to get us the best rate and didnt rest until we got what we wanted. We never felt any pressure and now have the truck weve been waiting for.

I had an appointment at 2pm, which was made 2 days before. I showed up at 2pm and was told there were no sales reps available. I waited about 20 minutes and still there was no one to help me. My time on my one day off each week is valuable to me, which is why I had made an appointment. I left without being helped. Apparently, they didnt really want my business anyway.

The employees were very courteous and completed the work in a timely manor. Im hey pleased with my experience. Thank you!

Usual great service by John, etc

Micah is a good salesman and very easy to work with.

It fast, friendly service and they always do a great job.

Friendly staff. Took 3 hours to fix my car. But I dont know alot about cars and they were busy. Will go back but hopefully that wont happen everytime. Mainly its a long drive to get there from where I live😏

Let me tell you about this man, Louis Nelson. He took care of us today at Big M CHEVROLET. Louis was quick to get me in a test drive of a couple cars we were interested in. Louis made sure the cars were gassed up and warm on the inside considering it’s winter. He was down to earth and really easy to have a conversation with. Great job. Got us in the car we wanted.

Very friendly staff, quick to get my vehicle in for repairs.

Im lady on my own ..Mr.Brown help me step by step..Big M is my family..

The best, that is why I am a repeat customer.Especially Mark.

After paying 1500 dollars in December to have my AC compressor replaced, I had to bring my Car back because no one put freon in it the first time I tried to use it after the weather was hot..

Always great customer and vehicle service. Very clean and sanitized area. Recommend for all your vehicle needs. You will not be disappointed.

Tiffany is so freaking AMAZING!!! She is patient, knows her stuff and determined. Her communication skills are on point! Even during the holidays she would get back to us and let us know if she found something and answer our question!! No doubt she is your girl for this and anything!

I am appalled and enraged that big m has not to follow any safe guidelines or basic recommendations to prevent to spread of COVID-19. While waiting for approximately two hours for my car to be serviced, only one female staff member was wearing her mask appropriately and following other safeguards. I chose to stand outside for the entire time-with the exception of having to go in and make my payment. I observed two different service technicians returning my car to the car lot without a mask that did not spray down my car when they exited my car. Ironically every customer that went into that building was following Covid precautions. Every customer had a mask on and they were maintaining their distance. The lack of awareness and follow through to protect not only customers but also it’s staff that I observed at Big M is outrageous and it also speaks to how you feel about your customers. Your failure to ensure that big m follows any safe guards, precautions or adherence for local, state and federal mandates/recommendations is an embarrassment and completely irresponsible!! Big m’s disregard for public health is blatant, irresponsible and selfish to say the least.Big M‘s lack of awareness or concern for the public has been a consistent. Since the beginning of March, my car has required servicing at the Elizabethtown service department at least for five times. Each time Big M employees showed no regard, failed to practice any safeguards or concern for customers or employees. And each time I either left Big M or waited outside while my car was being serviced out of concern for mine and my family’s personal health.

Big M Chev Service department has great expertise, reasonable prices, and trustworthy and friendly people. How great is that?!

They are fair and honest. Really appreciated how Trey worked with us on finding a good used car!

I would put a 0 if I could. I had my father take my truck into the service shop to have a TPMS sensor looked at. They then proceeded to tell my father I needed over $4000 worth of stuff replaced. When I took it to my mechanic, he told me everything was in running order. So be very careful about taking your vehicles to their service department and ask for a second opinion.

The dealership has an awesome service department. The were able to diagnose, fix, and return my vehicle in jus 1 day. They were friendly, and exceeded my expectations through all steps of the process.

Great service and tech. I was waiting for hour and half before my scheduled time and a work related item was lost from my keychain.

Very good and friendly!

Louis Nelson is the GO TO MAN at this dealership! My husband and I are very particular when we invest, especially when it comes to a car and with us having a newborn right before we move, we had to make sure everything lined up perfectly for us. We came in today, made our expectations known, and he gave us more than what we asked for. He is professional, precise, respectful, and efficient. He is well versed in the vehicles and explains each step superbly. Every question we had, he either gave us the answer or went and found it for us. He set realistic expectations and made our shopping experience positive. We were at ease with our decisions because he gave us the tools to keep us completely in control of every decision. I hate feeling pressured to purchase and my husband and I both agreed that Louis did not make us feel this way. We felt comfortable discussing our finances and goals with him and he kept things realistic. And my favorite part: Louis did not treat us as just another customer or check book to meet his quota. Were now proud owners of a Tungsten 2016 Chevy Equinox thanks to Louis!! I dont need to get another car now because he got us a great one today!! But if I did, Id only want to work with him. If you have any questions, need advice on purchasing or trading in a car, dont forget the name LOUIS NELSON!

If anyone is looking for a great vehicle buying experience, go see Dan at Big M! Just bought my 2nd vehicle from him and the experience was top notch. Very professional and educated while keeping my needs in mind.Just dont service your vehicles there. The service department is atrocious.

Just recently purchased a 2016 Chevy Malibu LT at Big M Chevrolet. Trey Russell made my experience extremely stress free and easy! He sat down with me and went over my options and helped me decide which car would work best for me. In no way was he pushy or rude. I HIGHLY recommend asking for Trey Russell if you’re in the market for a new car! Sending all my friends and family to him!

Extremely easy and with ending satisfaction 👍👍🤣🤣

As usual, the people were very friendly and informative. They took the time to let me know about all of the services that were being done, as well as what services I might need in the future.

Very helpful staff, took time to listen to my questions and was very knowledgeable & honest and answered everything I asked.

Louis Nelson and Mark Langley were outstanding salesmen. They went all out to help me get the car I wanted. They were nice and made my car buy experience fun and satisfying. Big M is the best in town they know how to treat customers.

Your svc department staff are great, they make you feel as if you are family and they are committed to resolving issues we as customers may have with our vehicles.

Be happy to meet Louis and helpful