Very pleased with the customer service Alma provided. She made suggestions and the end result is perfect! I even recommended her to a neighbor.

Great service! Nick has been really great. Looking forward to my new flooring

This is long overdue, but I replaced some old carpeting with a new laminate floor from Gold River Carpet One last year. Its an area that gets a lot of use, so we wanted something that was good looking, durable, and affordable. Jeff showed me multiple choices and we selected a great floor that hit all of our criteria. It is everything we were looking for, so a big thank you to Jeff and his team for a job well done!!

Gold River Carpets and their installers were great to deal with overall. Their sales manager Nicholas was very helpful and knowledgeable about their products. Their installers were on time, clean, and did great work.

We used Floor Store in the past and purchased high grade carpet, but only 7yrs into it, our carpet lost tension and was very loose with ridges in middle of the room. Floor store wanted to charge us to stretch it out so we decided to go hardwood and after shopping around between S&G, Floor Store, and Gold River, glad we decided to go with Gold River. Great service from Gregg at the Gold River showroom and when he came out to measure, he had a really convenient app, which created perfect room measurements for the perfect amount of hardwood needed and he was fast. Installation was great and the transformation of our rooms look amazing. Highly recommend Gregg and Gold River team.

Gregg did an outstanding job helping us replace our carpet in three phases. We would highly recommend working with Gregg Sessa and Gold River Carpet One.

Staff is very friendly, helpful and knowledgeable! They go above and beyond to help! Huge assortment of products to choose from!

Theyd replaced carpet a few years back. Great customer service then, great follow up today, if Google had 10 stars Id give it to them. They came out on a special trip to measure and see if they had the same brand of carpet in stock - just in case the carpet cleaner couldnt get the stain out.So much appreciate the service.

Working with Gold River Carpet One for our laminate floors exceeded my expectations, and Im one very tough customer. The ordering process with Alma was a treat, contrary to the bidding process with other companies. Home Depot lost our business when we discovered unwelcome surprises in its estimate. Lumber Liquidators was a joke. The installation team Carpet One sent us was excellent. Polite, hygienic, fast, hard-working and super-skilled. One of our next home improvements will be new carpeting where we dont have the hardwood. When we tackle that phase, its GR Carpet Ones job to lose because we wont want to deal with anyone else. Also loved working with a locally owned business!

What a great resource and selection of flooring. Customer Service

The show room is nice. However, thats where he nice ends.I am currently trying to put my house back together after sewage flooded my first floor.Carpet 1 is the only company out of the three I called that would patch together old padding to new. Since thats what the adjuster said they would replace.Since this process made no sense I wanted more info. Turns out it voids your warranty for the carpet. No promises it would wear the same. Seems like doing the patch with the old padding would hurt more than help.What I needed was to have someone come out and bid the flooring and look to see if the pad would work.Greg at carpet one said you need to take it up with your insurance provider. He also noted that insurance companies use them all the time. (Of course they do they save them money)He was also too busy to meet or set up an appointment for estimate. In short I do enough arguing with my insurance company. I wont do it with someone Im perspectivly hiring to do a job.Carpet 1 is in it to make a sale and doesnt care about the customers. I will not recommended them or use them for any of my future job.

Good customer service and selection

Meeting all my flooring needs for over ten years

Great service