Dr. Brown is very thorough with his exams and takes the time to explain the health of your eyes and what to watch out for depending on your condition. He is also very compassionate and caring, and I very much enjoyed my visit to the office. In addition, the office staff was very helpful and efficient in streamlining my appointment and even helping me fix my sunglasses. Thank you so much for taking care of my eye health! :)
Love Dr. Brown! Very thorough with his eye exam and keeps detailed records. He is very nice, the office is very clean, the front desk staff extremely helpful and they have a great selection of eye wear that is competitively priced. I highly recommend Dr. Brown, my husband, myself and two young children have been seeing him over 5 years. He is especially great with my little kids. Looking forward to our next visit!!
If you are trying to find a fantastic eye Dr, you have found one in Dr R Brown. I enjoy being able to see my eye ball innards on a large monitor. Its easy to follow any changes in my vision with the new technology. The office staff are polite and strive to make your visit a low stress experience. Look no further for a great eye Dr. You have found the best in Dr Brown. I have been a patient with Dr Brown for 15+ years.
Dr Brown and his staff are very good. Dr Brown is one of the best eye doctors I have had. His staff is very professional and attentive. You could not ask for a better place for your eye health and care
My wife and I have relied on Dr. Brown for many years. We always find his examination to be unusually thorough, and he takes the time to explain any changes in our prescriptions and to answer any questions we have. He also takes full-screen electronic photographs of our retinas and goes over the findings with us.We recommend his services enthusiastically.Leonard and June Worden
My husband and I really like Dr Brown and are so glad we found him! He is attentive, pleasant, thorough and explains everything very well. His office has a large selection of stylish frames in prices from economical to more expensive designer frames and the receptionist and assistants are very helpful.
My family has been going to Dr. Brown for 25+ years. He and his staff are THE BEST!! Dr. Brown has helped my husband through some medical issues with his eyes. Hes always cheerful, helpful and knowledgeable. If you need an eye doctor....this is the place to go!!
When it was time to update my prescription an get new glasses, I had a pleasant experience as usual. Dr. Brown and his staff are kind, warm and professional. I had fun choosing my new frames with assistance from Dr. Browns fashion-minded staff.
Dr. Brown is great – he is very thorough and great at answering all my questions. His staff is polite and thoughtful. They are very helpful in choosing frames that best suit my face, and the glasses arrive in a timely manner.
I have been a patient with Dr. Brown for 33 years. I now live quite a distance from his office, but I still choose to make the drive. He is a wonderful doctor! And absolutely cares about his patients.
We have been seeing Dr. Brown for about 5 years or so. We really like how attentive the staff and the Doctor is. Always professional and not overbooking. They explain everything and lay out all our options while we are there.Our entire family and grandkids see Dr. Brown !!Wont go anywhere else while Dr. Brown is n practice.
I have been a patient of Dr Brown for over 30 years. With a that said I cannot give him less than 5 stars. He and his receptionists are so very nice and friendly and take such care of me.
Dr. Brown is wonderful. Hes courteous, sharp, and has excellent patient skills. His entire staff is also courteous and very responsive. I highly recommend.
I have been coming for over 15 years. Very professional, personal, and kind. Great office staff.
Dr Brown is a great doctor, so helpful. His staff is also very kind and helpful. Highly recommend this office!
I have glaucoma, and have used a disease of the eye specialist for years. When I had an eye abrasion, my specialist was on vacation, and I had no where to go. The pain was quite bad. I found Dr. Brown online and decided in desperation to try him, never having used him. His staff was great, when I explained why situation they got me in immediately. Dr. Brown was very good, he was concerned and resolved my problem. He checked back in two days to see how I was doing. I highly recommend him. He is compassionate and accomplished.
My family and I have been going to Dr. Brown for many years now. He is very knowledgeable and has a great chairside demeanor. He is very thorough with his exams and gives very good advice. I was thinking about getting lasik surgery to correct my vision so that I wouldnt have to wear glasses to see far away but he told me that due to my age, although it would correct my farsightedness I would, alternatively, have to wear glasses to see up close, which I currently dont need. My kids love going to him as well! He also has a fantastic collection of sunglasses!
Dr Brown has been our eye doctor since 1990, he is the best doctor I and my family have had the pleasure of his service. We now live in Texas for ten years and we still wait until we go back to Sacramento to visit Dr, Brown. He and his staff are very professional as well as efficient. Pluemchit Murphy
I have been going to Dr Brown for over 20 years. I have a high level of trust and respect for his work. He has always answered my questions and explained what he was doing and why it was important to my eye health. On one occasion there was a delay on my glasses order, due to the lens maker error. It did not meet Dr Browns standards and had to be sent back twice. Dr. Brown changed to another vendor, rushed the order and called the previous company and made them refund $180 to me. I have always appreciated his health and great customer service. I cannot imagine having another doctor.Thank you Dr.Brown
Have been a patient for years. Great service. Very competent. Highly recommend.
We made two appointments a week ago. Went in to for the appointments only to find out they lost one of our appointments AND they neglected to let us know of insurance issue PRIOR to showing up and just listed us as self pay. They only called while we were ON THE WAY to the appointments and we never heard the call because we were driving. The lady behind the counter was very dismissive when I told her that it was her I had spoken with on the phone to make the appointments. Dr Brown is an amazing eye dr, but his staff is deffinately something to be desired and not in a good way. What a waste of my gas and time and not to mention the loss of money for having to miss work for this.
I have been a client of Dr Brown for the past thirty years. He has always been efficient and treated me in a professional manner. His equipment has helped in my diagnosis on a number of issues.
Dr Brown and his staff are amazing. He is very professional. I love the girls they are like family. I would recommend them to EVERYONE..
Dr. Brown provides top notch expertise and excellent service. I highly recommend him and his customer oriented staff.
I have been a patient of Dr. Randall Brown, in Gold River for many years. Over the years, I have found him to be a bit impatient. His impatience has caused me to consider changing optometrists many times. However, his office is convenient.My June 2016 visit was not pleasant. I requested written prescriptions for both contacts and eyeglasses. I did receive these but with errors that were covered with black marker.I told Dr. Brown I would be purchasing my contacts and eyeglasses at Costco as their prices are so much more affordable than at Dr. Browns office. He was not pleased and told me to plan on having to return the glasses from Costco as they would be, Crooked. Never mind that the last pair of eyeglasses I purchased from Dr. Randall Brown had to be returned due to an error.I went to Costco to purchase prescription eyeglasses. I was told Costco cannot accept my Rx from Dr. Randall Brown as he had used black marker to hide an error. His office staff kindly faxed a correct Rx for the eyeglasses.At Costco, I decided upon a new pair of eyeglasses. However, VSP would not approve the purchase even though they allow prescriptions to be filled through Costco. Eventually, I was told that Dr. Randall Brown pulled the insurance authorization, thereby preventing me from filling my eyeglass prescription from anyone but him.Dr. Randall Brown, Gold River, is unprofessional and vindictive.Thank you, Dr. Randall Brown, Gold River, for asking me to submit a recommendation for you on Google.
I strongly recommend Dr. Brown. He is meticulous, timely, and takes extra time to research problems when necessary. You cannot find a better doctor.
Dr. Brown is nice and very thorough with his patients. However, the front desk person, Sherry is abrupt, unfriendly and knows little about customer service. After several years as a patient, I will not return again due to her behavior and that of the front desk staff.
Dr. Brown gives the most thorough and obviously knowledgeable examination of any optometrist I have ever known. I really trust and rely on his advice when it comes to my eye health and am so glad he is there for me for both regular and emergency visits when I have an issue.
The staff, and Dr. Brown, are just great. They are all professional and will do their very best to fit you with your new glasses.
Ive been going to Dr. Brown for the last six years and after my last visit, I will no longer see him again. Dr. Brown himself is friendly and knowledgeable, his staff (minus Kim who no longer works there) is terrible. I ordered two sets of glasses the exact same way I did last time (nothing changed). Few days later, Kim calls and tells me there is a $36 dollar extra charge. I ask why and she cant give me a solid answer and says shell call me back. I even offered to pay for 1/2 of the extra charge even through I got the same prescription. Few days after that, Tiffany calls and she couldnt explain the extra charge also telling me that I was responsible for the extra charge. She was rude, unprofessional and would interrupt me while I was talking. I have a 15 month old and she began to fall apart while I was on the phone which irritated Tiffany and I had to hang up. A week later Tiffany calls me and tells me that my sunglass order was canceled because I would pay for the added charge (which was their fault). She told me that my eye glasses were ready to pick up and she wanted my credit card information to refund me $126. I told her I wanted a FULL refund since they didnt honor the agreement in their office and she hung up on me. Four days later I get a call from the insurance company saying I have to pay for the eye glasses or theyll take me to small claims court. About a week after that call I receive my glasses and a check for $121. $136 refund for the glasses minus $15 for the shaping fee so I didnt even get back what they promised. I know its only $5 but this office/company doesnt honor anything they say nor trust them. At no time did I get a call from Dr. Brown asking me my side or what could be done to resolve the issue going on. Instead hell believe his rude staff and now has lost a customer for life. I will, no my wife be returning to him and I recommend that you find another eye doctor who cares about his patients and gets involved in disputes. Its your name on the wall and company you want to keep going, why dont you care and get involved?!? ***Warning, Go Elsewhere***
My family has seen the same optometrist ever since I was little. I ended up having an extremely bad experience and ventured out on my own to find a new doctor. I came across Dr. Brown and when I say I could not have been happier, that doesnt begin to cover it. I have an eye phobia so anything that relates with my eyes creep me out and set me off in some type of anxiety attack. Dr. Brown was so patient and constantly checked to make sure I was okay as to not overwhelm me. Next, when I was searching for glasses, of course you cant really see how you look since theyre not persxription, the staff was so helpful and honest about which frames looked best.Overall, a wonderful experience and I would never change doctors if I can help it.
Ive had a few eye emergencies and Dr. Brown is absolutely wonderful. Its difficult to believe anyone could have a negative experience at Dr. Browns office.
The whole staff is very personable and helpful. Dr. Brown is wonderful and I highly recommend him.
I have been a patient of Dr. Browns for about 10 years. He has helped me through a lot of eye issues, which other Optomitrists were unable to diagnose. He cares for his patients like their family. I highly recommend making him your Optomitrist.
I have always had great service here since I started to need glasses.
Dr Brown is the best optometrist in the area we have been going to him for 20 years
The staff at Dr Browns office are very caring and professional They are all wonderful !!
I have always been pleased with Dr. Browns work!
I have been a patient of Dr Brown for well over 20 years. He has always been excellent both in prescribing lens as well as identifying eye issues..
Great eye doctor - thank you!
Wonderful doctor and staff really cares
Always a pleasure the whole Staff.
Excellent care and knowledgable staff
Dr. Brown is wonderful and so is the staff
Best eye Dr in town
Fire