Beautiful historic feel of the hotel rooms which were clean and well stocked with water. The concierge spoke good English but one night we came to pick up ballet tickets which we previously bought, however, the concierge was not to be found. The man at the reception claimed he could not give us our tickets because he “did not have information”. On another morning, i asked for help finding a hair salon, and the concierge said they would get back to me but they never did. One day we returned to our hotel room around 4 pm to find that it had not yet been cleaned. I was really hoping to give it a higher review because this hotel is a historical treasure, but the service was not up to par.
I wanted to have a better experience but I was disappointed.Yes rooms good and clean, service is good as well, however I had an incidence that wasn’t solved. My perfume suddenly disappeared after getting back to the hotel which our room was already cleaned by the housekeepers. Of course we looked very where and for couple of days, now we are leaving and it’s still no found. Of course it’s not the matter of perfume, it’s the matter of honesty from the hotel and to feel safe to keep my belongings in the room without supervision.
We booked our stay for 1 week and we were super excited to stay here as the pictures were super luxurious, marble bathrooms, beautiful decor. However after we checked in we were horrified by the horrible outdated bathrooms, furniture and bed. The pictures look nothing like in real life. The bathroom looks like it’s from 1900s, something from a village. The room and furniture is incredibly old. The fact is they are using fake pictures, the hotel room looks nothing like that in the pictures. Why lie??!
Very Good location, good service, good and nice and friendly staff but they dont give time after leaving time (after 12 pm.)
Great, helpful and professional staff. Many thanks to the managers of the reception !!!
The overall stay was excellent, I have stayed for 5 nights, however when I have asked for late check out for only 30 minutes, they regret and the staff was rude.
We had a really wonderful time at hotel Metropol. The location is superb! Just moments away from the Red Square and opposite the Bolshoy Theater. Very big and beautiful rooms, very clean and superb, kind and helpful staff. I have to spend few moments on the exceptional breakfast in a unique historical room accompanied by the music of a very skillful harpist, accompanied by red caviar and blinny among all other wonderful food choices! The little fountain in the middle of the breakfast hall and the lovely music made the breakfast experience really memorable. Staff is excellent. Location is superb. The only place for visitors of Moscow. We will come back again!
Never forget our excellent stay in this luxury hotel in 2006.Only one regert is that the nearby Bolshoi was colsed for renovation.
Nice place to stay in Near from Red SquareVery nice staffVery clean placeVery nice brekfast in hotel restaurant
Had the 2,600 RUB breakfast buffet. While the food was only average quality, it is in a rather grand room, although they are only serving breakfast in there on Fridays. On Saturday & Sunday the price jumps to 6,500 RUB for brunch which I have not tried. The breakfast had free flow champanski which is fine if its your thing. Nothing ran out which is a plus. Now is a good time to come as it was more than half empty as there are no tours at the moment.
Just the best hotel around all categories. Can’t wait to go back✨✨
Service is good.Breakfast is normal. Could be better.Rooms are outdated. Waiting for some refit.
They have Halal section for the breakfast.
Great grandiose hotel
Exceptional location. Very impressive historical building. Large rooms. But service very far from international standard. Such a shame.
I stayed for 4 nights from September 20. When I checked in, the counter said that it would help me deliver my luggage. But after waiting for the hour, I didnt receive it, so I went down to the counter and asked the bellman for an inquiry. During the call, I called for baggage. The counter said that there was no bellman at the time. If there were free, they would help me to send my baggage as soon as possible. After I couldnt stand it, I went to the counter and asked, there were 2 porters waiting in front of the counter to help others. I suddenly felt discriminated. Then I ordered drinks and grilled vegetables on the first floor bar and sent them to the room. After an hour, I didnt get it until I called to confirm, they said that they received the order, but they forgot the room number. But I am sure to see the waiter write down my room number. During the stay, I placed 4 packs of dried fruit at the counter to give to my friends. My friend just sent a photo to me, but only 3 packs. God! It’s incredible! Five-star hotel employees will steal things from guests. I really don’t believe this is Five-star hotel. If you want to stay in this hotel, you should consider it clearly.
Bad service I want to change the room but they refused and the rooms not clean 😞
The best hotel in Moscow
The service and breakfast was really good. And the history in the walls are simply amazing. The location is perfect. But consider the price and the stars this doesn’t really do the job. The rooms are outdated, the bathrooms are very small and unprofessional and “The Spa” reminded me more of a small swimming hall than a spa. My stay at the Metropol didn’t leave any memories. And except the breakfast and location, this reminded me of a very basic hotel stay.
Rooms is nice and clean. everything you need in the room you can find. The hotel historical place. breakfast area was wonderful. One thing need to be consider the hall way carpet need to change however the house keeper friendly
Excellent location and grand look..well behaved staff
Good location and good service and also fine dining. Expensive
Perfect location and superior service. Old world charm in the heart of historic Moscow. See Red Square, the Bolshoi theater from your bed. First class treatment in a comfortable environment. None of the pressure or apprehension you may have experienced only 15-20 years ago. In this area of town, I now feel more safe than I do in most major cities in the US. A lot of change going on.. it shows.. and I was very happy to see it. A few minor issues with outdated bathrooms and some cumbersome interactions but this is the local norm and I cant hold this minor issue against them. I would absolutely stay here again.
Not a 5 star hotel. The bed is comfy and the decor is unique. However, the AC barely made the room cool. Couldnt sleep well.
Rude staff, they had a take it or leave it attitude, the rooms were outdated and they hotel had parties which made sleeping at night difficult as the entire building would shake because of the music. Only good thing about this place is the location
We stayed here last month and if I could give the hotel and staff a 10* we would!!When we walked in we were greeted by John Coleman who is absolutely amazing!!He sat with us and answered some of our questions for the next days itinerary and did so every day.He gave us so much insight to the city and places to go and visit that are not on local tour buses (we did go to the Cliffs of Moher and the Ring of Kerry).His attention to details and knowledge of Cork is unbelievable.Our room was huge and so clean.Every night when we returned from our outings our bed was always turned down and there was always a knock on the door to see if we needed anything for the evening.The newspaper and fresh coffee in the morning was an added bonus to our stay.The food at the Met was so tasty and very well presented.Every staff member greeted with a smile in passing.How can we forget the fresh green apples that were put in our room every day?? What a great treat.We are looking forward to coming back in April or May of next year.Thank you all for making our first trip to Cork so memorable.
Super central location, clean, the staff at reception and restaurant is very polite and helpful. The rooms interior is not new, but linens are good and everything functional and clean. Despite the central location the rooms is very quiet, thanks to double windows. And again, location, location, location. The breakfast is great, and the restaurant interior is charming, late 19 early 20 centuries
Fantastic Art nouveau hotel. I think its from 1905.Its 100 meters from Kremlin and the red square. It has classic and modern rooms. We had the modern room for a good price. It was simply fantastic. Big rooms with big bathroom. Very comfortable beds and bed sheets. Everything was clean and neat. The concierge service and front desk were nice and helpful.
Here after A gentleman in Moscow
Great hotel from great time of noble Travel. The hotel lobby has a lovely warm feel to it with beautiful decor and quite often there is a pianist performing. You can walk around and arrive to the most historical site by feet. The location between the Bolshoi theatre and Red Square is perfect.
I was in Moscow first time and really enjoy being here. This hotel is great! Dont forget go to 5massage - I have a good relax there. Just go about 5 min from reception
Fine traditional hotel with a great location short walk from Red Square. Good food and good service. Elegant interiors.
The overall service is satisfactory. But the English of the hotel staff may need further improvement. Sometimes it is difficult to communicate with them.
Not a 5 star hotel. More like a 3.5 star. I have stayed at the marriot for the same price and thats 5 star. The room we have was very old. Seemed like no work has been done for it in the past 20 years. It does not have a shower. The windows are dark. Carpet was stained, and my back hurts from the mattress. Not to mention the insect I found when I arrived.
Good but expensive
The staff were very professional and courteous. I would love to stay again. Our room was superb. Room service was also superb.
Beautiful old place. Friendly staff. Ate at the bar/cafe twice, good food and service. The location is very good, about a 5 min walk to the Kremlin and the Bolshoi theater.
A beautiful, classy old hotel that has upgraded amenities while keeping its charm. Breakfast buffet was amazing. The only issue was having to walk bags up a flight stairs from street to lobby. No elevators or lifts available.
The place is historical and very famous. Everyone has to visit it and for geting your own impression.The level of service is perfect and prices are high-You have to pay hard for being into the heart))
Metropolical... This time I was here for a buffet lunch in the hall and ate much pike caviar. It was great. I liked the vodka too.
Very good hotel
Beautiful place to stay
The Metropol must have been one of the finest addresses in the world once upon a time (at least according to the book about the hotel that was provided in my room). Sadly, this time has passed and its now merely a shadow of its former self. Speaking of time that has passed - the time shows in the buildings interior, which is both out of style and somewhat tired.The five star rating must be a historic relic as well, as the reality is quite different - somewhere between 3 and 4 stars. The prices are those of a five star hotel, though. Wouldnt stay here again, even though the location is very convenient. Actually, the location is the only thing I quite liked.
Stunning palace-like hotel! I was having a business trip to Moscow and staying for one day only. I booked for a junior single room for a rest. Somehow the hotel had missed my booking but then they gave me a free upgrade to a kind of “suite” that surprised me a lot! Comfortable bed. Super large room. Two toilets in the suite. Bathtub with nice shampoo, conditioner and body wash provided. Beautiful view outside the window. Wide-range of choice of food for breakfast. Nothing could be better. Great location to many sightseeing spots.
We were delighted with the quality and service of this hotel, from the moment we arrived to to when we left everything was perfect.The rooms are well appointed, the communal areas are very good and it has kept it regal feel.
The hotel is wonderfully located close to Kremlin, Red Square and a Metro station. The art nouveau syle of the whole hotel and rooms is fanstastic and authentic. Service is excellent. The hotel is only a few minutes walk to the Red Square and close to the Kremlin. Great value for money.
It looked very historic
It was quite disappointing, rooms are small and bare, room looks out to other rooms nearly few meters away. The walk to the room was terribly creepy, looked like the Movie “The Shining” with creepy portraits of women looking at you. There was no sense of luxury once you left the lobby, everything was very bare. In the room, the toilets are like some cheap public toilet with dirty old tiles and the toilet seat was cheap thin plastic. They didn’t even supply tooth brushes and tooth paste. Toiletries was cheap and smell bad. Not worth the money at USD300++ not inclusive of breakfast. Better stay at Hyatt or Four Seasons next door.
I had the pleasure to have dinner at Savva. I had been to other fancy restaurants in Moscow and this was my far the best service we received. Our waiter spoke English fluently (a true exception in Moscow!!!) and he guided us to try different local dishes. Id definitely go back if Im ever again in Moscow
Very nice hotel, good service, nice room with a bit of a view. We had a good rate so that’s why I give 5 stars. Very nice
The hotel is excellent in every aspects. High price for tea and coffee ***agement may have a reason for this in order to keep the riffraff from just coming for a cup of tea but they should make adjustments on the guest bill. The service was excellent as was the breakfast each morning.
Very beautiful historical building of the end of XIX century. Looks amazingly.
Top hotel in moscow
The building, reception and dining hall are spectacular but the bedrooms are in desperate need of modernisation.Beds are good quality and comfortable but those rooms are grim looking.The breakfast is excellent and well worth the high prices.Couldnt be in a more central and convenient location.Once those bedrooms are updated, this will be an amazing hotel. It clearly once was and Im sure will be again very soon.
The hotel rooms were quiet and very comfortable. I was greeted very warmly by the front of house staff who spoke very good English. The location for Moscow is ideal Breakfast ball-room is impressive The Ceiling and the lady playing Bard adds to the impression. What a pleasure to have stayed here.
We are so happy that we chose to stay at the Metropol Hotel in Moscow. The location was perfect - walking distance to the metro, Kremlin and Red Square. Great restaurant choices were nearby. The staff at the Metropol spoke English well, were helpful, pleasant and friendly. The hotel has an interesting history, as well. Our room was elegant and comfortable, with modern amenities and great beds. Cant recommend the Metropol enough!
Very elegant and dense of history. Gorgeous breakfast and very kind personnel. Feels like being at a diplomatic meeting. A bit old but awesome.
The Metropol is an architecture gem which continues to house the famous and infamous. We were there for a wedding and the service we received was outstanding. Caviar is always available at breakfast for no extra charge. The front dest is so good to help us with the taxi and travel plan.
Amazing interiors. Cafe has a really nice choice of coffee tea and desert. I personally liked the cake Moskva.
Out of this world service.....so professional and perfect at all times. Beautiful art nouveau design exterior and a virtual palace on the inside. Probably the most comfortable bed Ive slept in (besides mine). The location is unbeatable, its literally in the heart of the city between the Bolshoi theatre and Red Square. You can walk most of the city from here or the metro and bus stops are just outside the hotel. A little on the expensive side, but they earn every penny with their service. And did I mention the breakfast buffet set in a historical ballroom, so you can eat caviar and drink champagne whilst listening to a live harpist play during this unique breakfast experience.
I stayed at the Metropol in 2016. Walking distance to all the wonderful attractions like the Kremlin, Red Square several cathedrals. Safe, beautiful and fun. Enjoy this hotel !
My favorite Historical Hotel in Moscow . Good value for Money, great location overlooking the Kremlin. Big antique room, great breakfast with amazing live music.The Staff and GM are very helpful, friendly and welcoming .
Rich historical heritage hotel one of the oldest yet intriguing in Moscow
A lovely hotel. Rooms are simple but comfortable. Great wifi everywhere. Very pleasant surrounds. A little pricy by Russian standards but on par with most 5 star hotels.
The story of the hotel gives it a unique character. It is next to Metro station and is a short walk to the Kremlin.
Amazing hotel in the very center of the city! Best for business trip or vintage design lovers - the elevator is a piece of art by itself!
We came for a drink in the bar/ lobby area and it was fun and fabulous! Lovely staff, good drinks and excellent pickles and pickled vegetable snacks.
Elegant hotel very close to Red Square and Kremlin. Hospitable staff. Food was excellent. Beside most of Moscows sites.
Amazing hotel with so much history behind it. Definitely worth the stay.
It was a good stay for us as the room had a good view. The staff was also helpful.
Fantastic 1905 building fully restored - Huge rooms & great atmosphere.
We stayed in a newly renovated room. The upsell to this roomcategory was truly wurth it. It was simply AMAZING, SPACIOUS, CLEAN, GLAMOROUS !The hotel was very centrally located within easy reach to discover all moscow. Would immediatly return, when ever possible.Metropole has a lot of history and continues to shine bright. A true leading 5 star city hotel ! Highly recommmendable.
It was a great stay in a hotel ideally situated in the center of Moscow for site seeing. Everything was excellent, from the polite staff to the breakfast in royal surroundings. I recommend it and i will definitely return.,
I highly, highly recommend staying at this hotel due to its excellent location, attentive employees, and comfortable rooms/bathrooms!My husband and toddler and I stayed Friday, Saturday, and Sunday nights in March 2017, and they provided a full size wooden crib on wheels with sheets, duvet, and pillow. They also delivered colorful madeline cookies with dipping sauces just 10 minutes after checking in to say welcome to us and our baby.We booked a superior king room and were very impressed with the decor and view (#2226 on the second floor, looking at Revolution Square and the Kremlin). The ceilings were at least 15 feet high, the king size bed was really a king (76 in. wide x 80 in. long or 193 cm x 203 cm) and comfortable too, and there was more than enough space for our 2 large suitcases and 2 backpacks.The windows open with a key, which I called the front desk for and a bellman brought it literally within 90 seconds. I like to sleep at 65-70° (18-21°) so we kept the windows open during the day and closed them just before bed. There are two sets of double paned windows so when they are closed, the room is very quiet (by my light-sleeping standards.)The receptionists, bellmen, doormen, waitresses, and hosts were all polite and very helpful, spoke English, and made sure that we were comfortable and enjoying our visit. I researched about 5 other hotels in the area and am confident that this is the best one. Im already looking forward to my next visit!
Very nicely newly renovated Hotel, in the center of moscow.Incredibly well located for shopping, next to the bolshoi theatre.Amazing breakfast, all needs covered. Also the restaurant is very good for dinner including the roomservice was very fast. The hotel is amazling decorated for christmas and I bet new year must be just brilliant. Our holiday was perfect. I can only recommend it and cant wait to come back !
Thank you! Amazing location, breakfast & smiling staff. Also thanks Bulgun a lot for helping with every question during my second stay here. Also thanks to Shaier & Jorge for a grear help. See you soon. ))
Very nice hotel! So warm inside even if outside the temperature is extremely low!
The hotel is huge .. the rooms are quiet small but classic
Good food beautiful girls much vodka. Love russia
Top hotel. Very good for trips. Nice breakfast.
Metropol was great much better than Azimut in my other review. Location wise is better and newer more elegant.Cant say much cause too me its just another hotel. The staff are all attentive and speak english.
Magnificent and monumental building from pre-soviet times that amazes with splendour and size. Well and carefully maintained, polite and helpful staff. However, some amenities (namely bathroom) are not up to high standard of the building itself, but not a deal breaker. Breakfast is of great variety (also gluten free, fruits, smoothies...) and the atmosphere with live harph music is mesmerizing. Wi fi can be a bit spotty on the ground floor. Price is reasonable, taking into the account central location of the hotel.
A magnificent hotel in the heart of Historical Moscow. A few minutes walk from the red square and view on the Bolchoi. A lot of history there. Beautiful lobby with Art Deco style. Very decent price for the context. A grwat bar with excellent cocktails.
If anybody is trying to find good deals on hotels visit HoteIRᴀven. com booked a hotel on there and they had the best rates anywhere!Super central location, clean, the staff at reception and restaurant is very polite and helpful. The rooms interior is not new, but linens are good and everything functional and clean. Despite the central location the rooms is very quiet, thanks to double windows. And again, location, location, location. The breakfast is great, and the restaurant interior is charming, late 19 early 20 centuries
Very nice place . Breakfast with live music make good impression on me.
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