The customer service there was amazing. He took the time to hear what I wanted and to help explain things to me. I would travel to go to that store just cause of the service alone

Took My Better Half To Pick Up His Beautiful Ibanez. Def would come back. Affordable

Anything music wise to mic stands this place rocks I bought I mic stand and it was perfect will be shopping here again

My son had taken interested in playing the flute for school so we figured to have it repaired. I called Menchey and discussed options of repairs. I was told I could bring it in to have it looked at and I could have a loaner flute while it was being repaired. I visited the store and I was advised they send instruments out for repairs. I would be notified within 5 days of the cost. I asked about the loaner option snd they said they also didn’t have any in stock. I called about hour before I arrived and was told they have a few in stock. I was told they would check the next day and let me know. I called 2 days later and was told there wasn’t any available. I had to wait for the estimate. I waited and received an email about 4 days later with the repair. $374 for a complete overhaul of the flute. I had 24 hours to respond. I understand that it hadn’t been played in years, it wasn’t my expertise because I did not play an instrument but this seemed way high. I called the repair location and was advised it would take 12 weeks to complete the repair. I asked again about the loaner flute because of the time and was told once I agree to the repair, they could see what they could do. Feels like bait and switch to me. My son was starting lessons and I needed a flute. I never agreed to the flute repair and declined the service. I would look elsewhere. About 2 weeks later I called the store and asked if my flute had been returned. It had not. I called the repair store and inquired about my flute. I was told that they could send it back if I chose not to repair it. I told the worker I had already declined it and I would like the flute back. A few days later, the flute was returned to the store. There is a huge miscommunication between the store and the repair store. Their communication snd follow up is horrible.

I bought a Fender guitar here about two weeks ago. I received excellent service and a very knowledgeable sales person ( I want to say her name is Mya? ) Im very happy with it and will definitely return in the future!

Great small music store! Very personalized service. I bought an amp, some music and guitar strings and the people were extremely nice and very knowledgeable. I enjoyed it so much more than the larger stores like Sam Ash and Guitar Center. They have instructors waiting to give lessons as well. Will definitely support this place as much as possible.

Had them adjust the action on my acoustic guitar, dropped it off in the morning and got it back within a couple of hours, which alone is great. My guitar now sounds and plays amazing, it was super cheap and i really recommend bringing your guitar here for a tune up if nothing else. very happy with their work. thanks eddie and jim

The guy that took care of me was very helpful and knowledgeable. Told him I was looking for a beginners acoustic guitar and he played a few so that I could hear them. He didnt try to over-sell me and there was no pressure. When it was all said and done I was very happy with my purchase and will consider them again.

Ill never go here again. The woman who worked there told me she knew nothing about guitars when I asked her questions. Not only that but you dont get a new guitar you get a display that a lot of hands touched. No original box no stock Allen wrench to adjust neck. Ill stick with guitar center where u get experienced knowledgeable staff and a new guitar in box with all accessories.

I called with a simple request: I needed ONE bridge pin; as it decided to take a vacation somewhere.“No problem” they said. When I said how much?, they said don’t even worry about it!My kind of store! Forgoing a simple profit for the welfare of a fellow musician!!

I’m so glad I came here first on my journey to get a ukulele! Their prices are very good and the staff was knowledgeable and super helpful. The night I bought mine a string broke (not their fault just cheap strings from the ukulele company) and when I brought it in the next day to get restrung they were so kind and helped me out. I’ll definitely come back again!

Great selection of guitars, but the bass selection was a bit lacking. The luthier seemed knowledgable and friendly. If they sold guitar & bass hardware (bridges, tuners, saddles, circuits, bass tremolos, etc) itd be a one stop shop.Over all, the staff is friendly and helpful, average prices, decent selection & variety. Best store in the area by far.

I like going here for smaller purchases primarily (picks, strings, etc.), however I did buy a guitar from here and I cant complain. The employees are always pleasant and helpful. Whats really awesome about this store is when I have an inquiry about anything, I can simply go to the counter and ask instead of wandering around aimlessly for 10 minutes and later complaining to the internet that nobody approached me. I love that about this store, and stores in general.

Went into the store looking for specific music but they didnt have it in the store. They took my name and had what I was looking for sent into the store for my inspection. A week later they called and said it was now available for my perusal. Four books of music were there and they were exactly what I was looking for. Bought all four books.

Although Ive been fortunate enough to have known Steve since high school, Saturday was my first visit to see him at Menchey Music Service. As always- he was extremely personable, knowledgable, and made us feel very welcomed. His professionalism and strong customer service skills were very refreshing in comparison with my experiences at other retailers in the Reading area. I also truly appreciated the stores quality inventory and general atmosphere. It will be my pleasure to highly recommend Menchey Music Service to anyone on any stage of a musical journey.

Very positive experience in purchasing a classical guitar right from being allowed to play as many guitars as desired and sales staff tuned the guitars that were out of tune with pleasure. Salesperson went over the guitar and made all necessary adjustments etc. as needed and found us a great bargain on a gog bag. Highly recommend!

Having been to several other Menchey locations (including Hanover), you can find some interesting things at this store that youd have to special order anywhere else. The store is very clean and bright, and Steven and Laura are two of the friendliest, most helpful people. You guys rock!

Best service from staff! They were helpful and informative. No pressure to buy anything. Truly looking forward to having my daughter start lessons.

Great people. Very knowledgeable and helpful. Just bought my guitar there and I love it.

Very highly disappointed with customer service!! My Son and I went in to look at guitars, non electric, of course. We got a hello and that was the extent of it. We walked around for approx 10 minutes and no further acknowledgement. My Son was wanting to buy a guitar from on line. I convinced him to buy local for the added benefits. I will not buy from here nor will I even mention this place as a good reference however as a do not buy reference. My constructive advice is to hire some real musicians that have a true sense of playing an instrument. Not hiring just paycheck collectors.

I was looking for a local place to take my bass in to get checked out since I was having an issue with the jack not working right. I was quickly greeted by the manager (young guy, maybe Jim??), I waited no more than 10 minutes and my repair was done. This was my first visit to this store, and it wont be my last. Not only was it great customer service, the store was clean and the employees were knowledgable. I will be in sooner than later to pick up a new bass amp. Thank you again for your service, see you soon!!!! Anthony Maiorana

We found Menchey Music to be very helpful and friendly.

Everyone was courteous and its been a pleasant experience every time Ive been there.

It was... fine. Good enough for what i need. I dont know why i agreed to do this

My child loves going for her violin lessons her instructor is great

Feel unwelcomed every time I go I dont like it at all there nobody helps with nothing I strongly recommend Penn ave music I go there even if its 5 more mins away and its way better i really hope they change their customer service becuase they have a lot of great stuff

Excellent service. Kind. Friendly.

Great place to get strings, picks, cleaner, and other smaller items for your guitars. Not saying I wouldnt purchase a new axe from them, prices seem reasonable, I just havent had the opportunity. Only reason they are lacking the coveted 5th star is their website is hands down the most unnecessarily complicated, confusing, unfinished, website on the internet. Im not kidding. Go try to find a price, availability, description, directions to a store, inventory list, pretty much anything, without getting hopelessy lost or misdirected. There are so many things to click that take you to where you just were its mind boggling. FIRE YOUR WEB DEVELOPER AND START OVER!! I have no suggestions on who to use, I couldnt design a website if my life depended on it, Im just a 42 year old guitar player that likes simplicity! Store is great! Website SUCKS!!See you this afternoon for strings and a 10 minute jam on one of your beautiful Martins! 😁😁

Very disappointed about being charged. Went in and purchased a lot of cleaning items for our daughters instruments. Decided to sign her up for lessons to find out later there was a registration fee not disclosed to us at the purchase but was charged. Then to find out you pay monthly (which wasnt disclosed at registration) but the teacher of the lesson explained it at the end of first lesson. I believe all your staff should be trained and everything should be disclosed upon registration not after.

I unfortunately did not get the name of the person who helped me, but he was extremely helpful and polite, and I am glad I went there!

Good music stop for accessories and smaller purchases.