I brought my vehicle to George Wall Ford on two recall notices. The service department was easy to work with and incredibly professional. Justin Schwartz (the Service Advisor) and Danielle Kenny (the Service Receptionist) were very accommodating. They scheduled the recall appointment and provided me with a loaner vehicle. The repairs ended up taking longer than they original thought once the technicians dug into the work, but kept me informed every day as to their progress. When something unexpected came up during the repair, they even reached out to Ford to inquire if they would cover the cost of the additional item (which they did). It was a great experience. Justin and Danielle made everything hassle free. I would definitely return to have my vehicle serviced there.

I have been buying Ford vehicles for over 30 years and my recent purchase of the Mach E at George Wall was the best experience EVER! They went out of their way to accommodate my wants and needs, and went over and above my expectations. I cannot thank Brett and Derek enough for all of their hard work, in not only obtaining my vehicle, but taking the time to set everything up and explain everything! Thank you so much for all of your hard work! It is so very appreciated!

Had such an amazing experience purchasing my first Ford at George Wall Ford. Mike and Brett made the process quick and easy! I appreciated their professionalism, trustworthiness, and willingness to work with my budget. I have purchased from Mercedes, Lexus, and Jeep and have to say I have never been able to leave those dealerships without a headache and/or feeling like I didn’t get taken advantage of. Brett and Mike went out of their way to ensure I was getting the best deal and made me feel like I was their top priority that day. Can’t say enough about amazing the customer service at George Wall. I will certainly be a long-term customer, and have already referred my friends and family.

What an awesome experience at George Wall. This is my 1st FORD in last 25 years, always bought an import. Paula (my salesperson), Paul (Sales Manager), and Jonathan (Finance), worked with me, made sure I am satisfied, gave me what I wanted, and even when I was off my calculations - worked patiently. They all had the same motto - Make the Customer Happy. Will never step into another Ford dealership as love the personal touch. Thanks all in the team of George Wall Ford.

Purchased 2 vehicles from Paul within the last few months, Polite courteous, understanding and very helpful. I would recommend George Wall to anyone.Thanks Guys!

A water leak in a car can be a baffling and extremely difficult problem to resolve. My 2018 Lincoln MkX was serviced at George Wall for a stagnant odor. Although it took two visits and 3 months to resolve the issue I could not be happier so I will explain briefly.The first time the car was serviced it was checked at the dealer and then sent to a car detail shop. No leak was detected and the car was fully detailed and ion treated. Unfortunately the odor persisted and the car was once again serviced.This second time with collaboration with Augie, the service manager, it was sent to a body shop. From what I understand the car was literally disassembled to locate the leak. The effort was successful and the leak was discovered and repaired. Additionally all the affected interior pieces of the car were replaced. This includes the carpets and mats and anything else that may have been affected.The extensive time it took to return the car to me was due to the lack of availability of the carpets. My car was still disassembled and putting it back together only to take it apart again seemed unnecessary to me. I was, of course, given a loaner Lincoln for both services. I need the storage capacity of the SUV and on one of the many contacts between Augie and myself I mentioned it would be nice to have my SUV back because of that but not to hurry anything along. Within 10 minutes Augie exchanged the Lincoln sedan loaner with another Nautilus.I have to say that Augie was one of the nicest people to deal with I have ever met in a service department since I started driving more than 50 years ago. I was kept informed of the progress and efforts to obtain the replacement parts. There was never an issue with the loaner cars or anything else over the entire time mine was in for service.If I could give George Wall Service 6 stars I would. Thank you Augie.

My wife & I have purchased several Lincolns From George Wall Lincoln. there service is excellent and they are just the type of dealer you would want to buy from. will buy again from them. Kate out sales person is excellent. Steve my inside person in service is quite knowledgeable and always there to help you. What more can I say.

Very accommodating and attending to your needs. I didn’t spend too much time there which is a big consideration. Thank you very much for your services. I will be back. Thank youSteven Aron

The best Ford dealer around for all of your parts and service needs. My service writer Matt always provides top notch service.

The most important part of the dealership experience IMO involves the service department. George Wall Lincoln delivers. On my recent visit, they continued to provide the level of service you typically see with a Lexus dealer. Very happy and I did not purchase the vehicle there either. That Lincoln dealer, which will remain nameless, has lost my business forever. Professional, courteous and most of all willing to do what needs to be done to enhance the customer experience. Thank you Steve and everyone else @ George Wall Lincoln.

Fast, friendly and reasonably priced!

Each step of the process, from our initial visit with Mike Lalley to our final visit driving my wife’s new Explorer off the lot, went smoothly and flawlessly. Mike was exceptionally personable and we did not feel the slightest bit of pressure in our decision making. He was transparent with pricing and fees so there was no surprise when it came time to sign the paperwork. Once the deal was complete he went over every inch and feature of the vehicle with my wife so she was able to fully enjoy her new car. Mike and Bret are class acts and really make you feel like family when you’re here. The entire staff was extremely welcoming. I will be recommending George Wall to anyone in need of a new vehicle.

Ive been getting my car serviced here for over 5 years. Consistently met with high quality customer care and knowledge for any questions. Ive tried with other autoshops but the work done and quality of parts have always been superior at George Wall.

Justin Schwartz was our service tech and he was incredibly helpful.He was always helpful and responsive to any issue that may have surfacedAccommodating with a calm demeanor summarizes Justin!

These guys were an absolute pleasure to work with. In and out with no stress and no haggling. By far the best car buying experience I’ve ever had, I will gladly be returning when my lease ends.

Matt in-service and all the technicians Did just fantastic job helping me out and doing my truck. Absolutely was completely satisfied and will always be coming back thank you very much I appreciate the help. Thomas Rant

This was a great experience! Derek was wonderful and helped us every step of the way. I love my truck!! I would recommend them to everyone I know!!

We have purchased two cars from George Wall. Both were certified preowned. They do a 200 point inspection in order to certify the preowned car. Their certified preowned warranty is 6 years, 100,000 miles. When we have purchased we were always in and out rather quickly. Staff is always patient and kind. Today we brought our daughter when we picked up the car and they gave her coloring pages and crayons to stay busy. Any time we have needed service in the past we get an appointment quickly, everything is covered under warranty and they offer a shuttle or loaner car. We are happy with the service we recieve from their wonderful staff. Thank you George Wall Team!

Walked in the door with $65,000 in corporate money to spend on a specific vehicle. Ostensibly they could not locate it, but that was not my issue - they never returned my several phone calls. Purchased the vehicle from another dealer.

Service was courteous prompt and flexible to my needs. The sales rep took the time to identify my needs and recommended things I never considered. The finance team was helpful and efficient. No paperwork all electronic signatures etc. the customer service was great all around including the service team

They were very nice and professional. Steve went out of his way to help. He did an excellent job. Will make plans to go back Next time to do a brake recall

Thanks for your service I got what I paid for it was easy and they were very professional will always go back to George Wall in Shrewsbury

Bret Golkin and Derek are great people to work with help me on my 2021 F150 special order purchase. They will help you with anything you need give them a call you will be happy with there services and purchase of vehicle.James Lacher

Thank you George Wall Ford Lincoln for letting me test drive this beauty Lincoln suv I’m in love 😍 with this car . So comfortable with every feature. Most impressive moon roof from front to back of the car you can open the roof and enjoy fresh air and see the entire sky it’s quite impressive. The digital dash board is amazing, color changing dashboard, Lincoln lights up on the ground as you approach the car by the step rails like a projector. It’s really luxurious with a sporty feel and lots of pep. I love the silver pick up monster truck they had up front they have a really nice selection of cars here. Friendly staff. See Kate for your salesperson she was awesome and knowledgeable.

The service department was top notch. This was my first time using the dealership. They finished the car on time and in fact we’re ahead of schedule. They helped me save money on my service by using the points accumulated in my Ford Pass app. All in all I was very pleased. I hope they will continue to provide the same level of service for my next appointment.

Just had the greatest service experience. Brett introduced me to his service team as I wanted to meet who would be servicing my Black Label Navigator. From the moment I walked into the dealership to the moment I picked up my Lincoln I was treated excellent and my Navigator is back to 100%. Thank you Brett for going the ten extra miles for a customer. You now have a customer for life.

I purchased a new Mustang Mach-e online and designated George Wall Ford as my dealer of choice for delivery. I did NOT regret the decision. Whens the last time you paid less than a dealership originally told you?! They took care of all the paperwork in advance and had me approved and in and out of the dealership super fast. The finance manager was very straightforward ... I never felt like things were going to change at the last minute. These guys are proof that you can find a reputable and honest business within an industry that is notorious for high pressure shenanigans. Eric the Sales Manager was a pleasure to work with. I cannot say enough good things about this dealership.

Awesome dealership. Great Sales, Paul and Kate were excellent. Great service, Augie was a big help. Everyone I’ve dealt with has been friendly, helpful and very professional. I would definitely recommend and I am looking forward to a continued relationship.

My family has bought many cars there from my grandfather to my nephew and niece The service is always the best and the sales team is very knowledgeable and friendly with no high pressure it has been owned by the same family for many years and it shows in the respect that they give their clients

Always a pleasant experience. I purchased my vehicle here in 2019 after tirelessly shopping around. Kate helped me find exactly what I wanted and took the time to ensure I was getting the best price possible. Everything she promised, she followed up on. I’ve serviced my vehicle here since and have ever only had positive experiences. From my service advisor, Justin, as well as the entire service team I’ve dealt with. They are professional, knowledgeable, and overly accommodating. It’s not too often you find an all around genuinely satisfying experience within a dealership these days. I have, and would recommend this dealership to anyone. A++ Thank you, George Wall.

Best car buying experience of my life ... and at 63, Ive had a few!

Made appt on Sun 8/8 for monday morning 8/9 at 9:00 am via the chat representative on their website. I confirmed test drive of the F350 King Ranch of which the website had in writing that truck with window sticker KTP-002425 was at the dealership and available for purchase. I drove my F350 King Ranch 2 hours to George Wall Ford, Red Bank, NJ. I arrived at exactly 9:00am and was greeted at the front door. A sales representative asked my name, I told them who I was and that I have a reservation for a test drive. They told me they had no record of this. They proceeded to walk me around the facility in the rain looking for the truck I was to drive. Then we went back into the sales area and the representative asked if I wanted to trade in my truck. I asked them to take a look at it and make me an offer. He also said he has a F350 King Ranch but not in the color I wanted. I proceeded to take it for a test drive. I advised him that I wanted the truck that I was supposed to be test driving. He said that the truck and one other I mentioned were in route to their dealership but did not know when they would arrive. So the sales manager came back with a offer to buy my garage kept, F350 King Ranch in maculate condition for $7,500. I immediately told him NO as similar trucks with 59,000 miles are being sold for 20-25,000 dollars. He then came back from the supervisor and told me that the truck I was supposed to test drive that was not there could be purchased for $5,000 over MSRP. I said that is not acceptable as most dealerships are selling trucks for $1,000 over MSRP. He told me that he gets requests every day for paying $7,500 over MSRP and would not sell me the truck. BOTTOM LINE: I WAS BAIT AND SWITCHED; THEY SCHEDULED ME AN APPOINTMENT, AND I WAS PROMISED A TEST DRIVE OF A TRUCK THEY DID NOT HAVE. THEY TRIED TO STEAL MY EXISTING VEHICLE FROM ME FOR 25% OF ITS EXISTING VALUE. THEN THEY TRIED TO GOUGE ME BY ADDING $4,000 TO A FAIR COST OF A NEW VEHICLE. THEY BLATENTLY LIED TO ME; THEY HAD A TRUCK ON THE LOT, UNSOLD, BUT YET THEY CAN GET $5-7.5K OVER MSRP...??THIS COST ME AN ENTIRE DAY, 4 HOURS OF DRIVING, 3 HOURS GETTING LIED TO AT THE DEALERSHIP, AND APPROX $100.00 IN GAS AND TOLLS.George Wall Ford Lies and Cheats in your face to take your money. This was my experience. I recommend anyone considering a visit there to go somewhere else, where honesty and ethics prevail.

First class operation, no games just a first class dealer, run by first class people

HEADS UP: All the good reviews are from there own employees friends or family members!!! Don’t believe the Liesss Horrible terrible customer service too many people in the show room mostly employees walking around aimlessly 6 feet was never maintained half of them don’t wear mask no help what so ever waste of time ! Not one employee is educated to tell you about any of the cars they tell you to read the sticker they are very RUDE They will tell you lies Terrible scam artist go anywhere!!! ElseDO NOT TRUST THESE PEOPLE WITH YOUR MONEY!

My wife and I went to test drive a new Lincoln. I can’t say it’s something I looked forward to, having had a number of past experiences with high pressure sales at various dealerships. But our salesperson, Eric Rosenow, was very pleasant, well informed about the vehicles, and he made our day a lot less stressful.We loved the Lincoln we test drove and we agreed on a number that seemed very reasonable without having to drag out negotiations. Eric went over and above to make sure my wife and I were completely satisfied. We were also impressed with other employees who provided us with detailed information re: the operation and financing of the Vehicle. I would highly recommend George Wall Ford Lincoln

Seems like a well run dealership, salesman was friendly. Not many cars on the lot but its a common industry problem these days.

Horrible! Called to get 3 recalls fixed, said they had to order airbags and would be in touch. Called 3 weeks straight, no one answerS the phone, left messages each time, no one called back. Sent emails still nothing. Literally they just called after 5 weeks saying airbags were in! I had already taken my car to Irwin in Freehold, they answer the phone, got the airbags within a week and scheduled appointment for fixes. They Follow up with text messages as well as phone calls.George Wall Lincoln should learn a thing or two from Irwin Freehold!

THE Best Customer service around, you won’t find better. I have owned many other luxury vehicles of other makers and by far George wall Lincoln’s staff was the best. Paul the manager, Kate the salesperson, Eric, Matt & Jonathan in finance. Thank you guys for an awesome Experience, not once but twice!The service department is unmatched as well. I was unfortunate to get a lemon 2020 aviator December of 2019 and after many service trips Augie was paramount in helping get the truck returned to Lincoln and a new 2021 replacement in January 2021.I can’t say enough great things about them. Don’t go to any other Ford Lincoln dealership. I drove 40 minutes to them instead of 10 minutes to the dealership near me.George Wall Ford Lincoln is #1!

We worked with Mike Lalley at George Wall Ford. Mike was great to work with. He was very helpful with the car configuration for the features we wanted and in helping to find the right car. And, Mike was very patient with us, allowing us to find the right car. I would definitely recommend buying a car from George Wall Ford

Excellent and prompt service. Everyone was courteous and helpful.

Always a pleasure to work with George wall Ford. They make the process of buying a vehicle very pleasant and easy.

Matt in service was great along with the mechanic whose name I never got. They explained the situation to me by showing me exactly what needed replacing. Two thumbs up!!! 👍👍

Service is always prompt and courteous! They call to discuss any recommendations and are fair and honest in their assessments.

Staff was very courteous, professional and extremely helpful. They processed my warranty repair again without question and completed the repairs promptly. I would highly recommend George Wall Ford for all your needs.

Staff was courteous and pleasant. My truck was clean and driven up to the door. Good service.

I followed Gennaro Esposito from another dealership.. as always great attention and service on his part. The dealership was quick and efficient with this process of buying my daughter her first car. Excellent service and care!! The salesman is AWESOME!!!! Thank you!!

It was the best service you could ask for.

Danny and Juan were not only helpful throughout the buying and trade-in process, they were clear and upfront with prices, features, and had a clear understanding of my needs. Top notch guys.

George Wall Lincoln Ford gave me an awesome experience with getting me out of my old car and into a brand new Ford Explorer! I would highly recommend going to George Wall and asking for Mike Lalley!

Staff is always courteous and professional.

Classic bait and switch where they show on line two F-350 XL diesels in stock. Told on the phone they had one left and made the appointment for 5 PM today. I get there 30 minutes early and they can’t find the truck, then it was in transit then it turned into sold but wait there is another in transit just don’t know when it might arrive. Finally they want me to test drive the next model up, the XLT and lock in on the sight unseen supposedly in transit truck. YEA, NO THANKS but thank you for a complete waste of my time.

I recently bought my fourth Ford Vehicle, but the first one at George Wall in Red Bank, NJ. I was extremely impressed with my sales consultant, Gennaro Esposito. I was trading in my previously leased Explorer for a new one, and he made the entire process seamless. He was very fair, polite, professional, and knowledgeable. I highly recommend George Wall Ford.

Sales person, Lee provided great insight into the cat purchase

Excellent services always they make it you are part of their family soon you steep inside the building and really good cars I love it I hope I can afford to buy more cars

Excellent Service, very happy.

They took care of us when we had our appointment they were quick, accurate and customer service was superb.

1st time customer for oil change. Very happy & satisfied with personnel, service & waiting room. Would definitely recommend and return for car repair & service. Thank you

We were very happy with George Wall Ford. We dealt with Kate who was very knowledgeable and responsive to our needs. The entire process from the test drive through leaving the dealership was painless and completely stress free. I will definitely be going back for future automotive needs.

Won’t budge on prices Selling above msrp And low ball you on trade in. Poor experience

The employees and service are outstanding!!!They truly care about their customers. I would highly recommend George Wall Ford for both purchasing a new vehicle and for service.

Excellent people I just go there to see and I leave with a Ford Explorer . Te recomiendo a Juan da un servicio excelente 100% y Ryno

I required a small part that was backordered for my f150. GW did a great job of keeping me posted on the status by calling me every week and letting me know the latest update. That is very good service!

I have used George Wall service Department for many years now. I am pleased to know that honesty and decency still exists within the service departments at car dealerships. When I look to upgrade my vehicle I will surely look at George Wall to satisfy that need. Thanks to Augie,Steve, and Danielle have a safe and awesome New Year.

I bought my last truck from George wall in 2014. I called and spoke to Paul Palermo about ordering a new transit. I havent gotten any response from him. After we spoke the first time I sent him the pdf of truck I want. He doesnt respond. Sent 2 emails and called him back 4 times. I guess Im not going to be a repeat customer

Nothing but great experiences with George Wall Ford. Justin has been great to deal with in the service department. Very fair and responsive. Appreciate the help they have given me with my explorer.

The service was great all the employees were very helpful. My contact Matt was very helpful

Very courteous staff... great mechanics! Def my goto place for work going forward. Steve was an excellent service advisor!

Horrible experience. Couldnt get the car I wanted and they still have my deposit after 6 weeks of nonsense. Went to Nissan.

I was in THE BEST HANDS with Bret and Brian! Perfect car buying experience from start to finish!! HIGHLY RECOMMEND!!

Love George Wall Ford’s service department.Justin is always thorough and makes sure he contacts me before they do any additional work or if anything unexpectedly comes up. I never feel like they are “ripping me off”. Highly recommend.

It’s was a pleasure to deal with Brett and his team from George wall Ford. The process was so professional and effortless. They had me in and out of there dealership on a timely matter with the car all cleaned and ready to go before my arrival. Going forward i Will always recommend them to all my family and or friends.Loved them so much that i leased the 2020 explorer from them three months ago and just leased a second car as well the 2020 edge.

My experience at George Wall Ford was great! They did not pressure or hassle me. I found a truck that fit my needs and Bret was able to get it for me. I was recommended by multiple people to utilize George Wall Ford to purchase a vehicle. After my experience with purchasing a truck, I would highly recommend going to George Wall Ford and experience the professional and respectful staff that works there. Thanks to all that helped!!

Paul has been one of the most difficult sales people I have ever encountered. I purchased a commercial van a little over a month ago, to be delivered to my home. I didn’t even know if the deal was moving forward after I agreed to the price verbally because Paul communicated so poorly. Finally after multiple attempts at contacting him to see if we were moving forward he says yes it’s happening and that they’re on their way with the van. Absolutely crazy.. At this point I didn’t have insurance lined up nor had I received any paperwork confirming the price, discussed financing or anything. I had to rush to get all of that squared away on my end and missed an afternoon of work since none of this had been scheduled. Finally I think I’m free of this guy, but then I receive my plates and they’re not commercial. I don’t know who buys a work van and doesn’t get it lettered, especially after I very clearly stated what the vans purpose would be. See the attached photo of the text correspondence showing how frustrating the second leg of this nightmare has been for the past week. The only reason I’m even giving two stars is because Kate the sales consultant has actually been very kind and has been trying her best to help me in the role that she is in. I never leave reviews, and I like to believe that everyone has a bad day and should get a pass here and there. But this is just outrageous and some of the poorest costumer service I have ever received. I’m hoping this review will at the very least get someone to reach out and help wrap up this loose end.If anyone want’s more screenshots of text messages, email attempts and phone call attempts I have made I have no problem sharing.

Kate was not just friendly & informative, but she didnt do the hard sell. She let the amazing Lincoln sell itself by showing me all of the amazing features. A wealth of knowledge Kate made the sale easy and walked me through every detail. Insanely amazing custormer service & salesmanship goes to Kate. Five stars plus.

Very friendly service! Totally recommend this location.

Treated me well. Didnt try to oversell. Positive experience for me.

Great service department! Great experience from the front desk all the way way to the service techs. Joe Pagnozzi worked on my truck and did an excellent job.

I’m the third in my family to purchase a vehicle from George Wall. Everyone there makes it painless & easy! No attitudes like you get at other dealers. Everyone there is extremely friendly & helpful. Best is Matt Small! If you need anything give him a call!

The staff is very helpful and friendly. They fixed my car right the first time,

George Wall Ford & Lincoln Has the best deals & amazing service always you wont be disappointed!!Getcash123.com

Found a very nice Certified Explorer Sport here. Pleased with its condition, pricing was reasonable and the overall process was easy.

Gigantic waste of time. If you want to deal with “old school” sales tactics from the sales managers go ahead. Enjoy wasting hours of your time, having your credit hit 6-7x and end up paying more than you should. I was able to get a 3% rate on a certified used car with Dch Kay and it only took a couple hours before I had an approval. Thanks Paul for making me wait extra I ended up with a better deal

Highly recommend!!! I live in Connecticut and I just drove there to purchase my brand new truck! They went above and beyond with the buying process. They even stay after hours to make sure I drove back home with the truck. They honor everything that we had agreed over email and phone. Lastly they dont have any hidden fees unlike many other dealers that I went to.

Had to terminate my lease early and they banged me out for the full term. Scoundrels

Always a pleasant experience! The staff is accommodating and helpful to my specific needs and requests. They constantly are going above and beyond. I highly recommend giving them a chance, you will not be let down!

Im so happy with my new SUV LINCOLN MKC, thank you Kate, you are very nice professional person.👍

Wonderful experience. Very helpful in choosing our vehicle. Friendly Brett made it very easy

The staff at George Wall are truly exceptional! By far the best car buying experience I’ve ever had.

Sales and customer service were outstanding. They worked with me a lot and got Mr what I needed. Very happy with the experience.

Went into George Wall to finalize my purchase, everything went great, very happy with my decision of purchasing my truck from George Wall.

Very happy with my speedy service at George Wall Ford!

Exceptional car buying experience. From being hosted at the dealership by Bret Golkin to final details of of our finance contact with Jonathan, it was a low stress/pressure experience to purchase our new F150. Highly recommend.

Top of the line from everyone else Ive dealt with. Was in and out didnt have to spend hours at the dealership waiting on banks with a average credit score... talk about making things happen??... I Highly recommend George Wall Ford !!

Great service all around! Thank you!

Kate and Paul at George Wall Ford are the best in the business. My wife and I are on our third Explorer. We absolutely love it and the dealership. Kate takes care of all the particulars and leaves no question unanswered. Her care and concern is evident in how she treats her customers. Paul Palermo is top notch. Professional and knowledgeable, he is truly the “go to guy!” When I leave the dealership with the new car, and I say see you in three years, I truly mean I will be back!! Five stars is a low rating compared to what’s deserved.

Great Experience- my salesperson Gennaro is a pleasure to work with, I highly recommend George Wall Lincoln!

I worked with Jeff and Steve from Parts, it was a pleasure working with them. They were very helpful, thank you very much.

I just leased my second F-150 from George Wall Ford. Mike Lalley went out of his way to find me the truck I needed. Super easy and no one is pushy.

Just purchased a Ford Explorer from our salesman Derek-and my experience was the best thus far! We’ve purchased many vehicles before and the experience can’t compare. The process was fast and efficient. Jonathan our finance manager did an awesome job explaining the documents and options available to us. The GM Bret and team are courteous, professional and pleasant to deal with!

Everything about my experiences at George Wall are always great . It feels like dealing with family but in a good way!