Called Rialto glass and spoke to Carlos at 4pm they arrived within 30 minutes, did the work at the quoted price . And cleaned up after the work was done perfect !
I sent to make a glass and they were left to give it in 4 days they called me to tell me that it was not ready that it would be 8 days ... it was urgent and I asked them to cancel the order they did not want even though I was not the one who failed, I will never return to this place terrible customer service.
Very helpful and Treat customer with respect
Yup happy got my windows
Rialto glass its Rialto secret one of the best stores for Windows in Rialto thank you
Horrible. Came out a week ago for sliding glass door. Cynthia claimed 2 man job-couldnt come until this week but would compete work. Then when I called to confirm all of sudden they coming out to find out what needed but wouldnt finish job until next week. Called another company came within 24 hours and completed the job with one man. About same price
These guys did the job right and on time.Very helpful.
Really nice people here they helped me out right away gave me a good price and worked with me on it too! I recommend coming to Rialto Glass to help with your window repairs !
The lack of professionalism in this company is amazing! I received an estimate with a promise to return on the same day to board the door up and to be repaired the next day. Not only did no one show up, no one ever called. Upon calling, I spoke with Cynthia, who claimed that they had a wrong number for me even though they had already called my phone number. I gave them the benefit of the doubt and paid a deposit for that location. While I was there, I also gave Rosa, the office manager a $200 deposit for another location pending what was supposed to be a same day estimate with repairs to be done within 4 days. It took them 4 days to fix the first project and I never received an estimate for the second. When I went in, I was told the parts were ordered and that they should be there Friday. More than a week after they said it would be fixed. When I asked to speak with the owner, I was told Thats not going to happen. Rosa is extremely rude and unprofessional and I would rather pay more to get a job done than to haggle for a run around and never get it done. Rosa blamed the techs for lack of communication. But isnt that her job to stay on top of her techs and to know whats going on? And it was she who was supposed to calk me and failed to do so. Horrible customer service.
Rialto Glass was able to get the job done in the end. However, they lack organization and professionalism. This is a family owned small business. The installers dont communicate with office staff and vice versa. Would be nice if they got themselves a CRM and job tracking system. Even a receipt for the work done would be nice.
These folks are really nice and polite..good for residential glass
Quoted $25, billed $95. Stay away.I will never use them again.
Unprofessional and lack customer service skills. Don’t expect a positive experience. Very threatening in their approach, extremely surprised they are still in business.
I bought 4 mirror glasses from home Depot and took them to Rialto glass to cut off several inches. They did it $15 each piece.
Good service.
Professional Service
Very professional
The prices are very cheap and the staff very friendly
The service is very good