Jordan provided me amazing customer service with picking out my new iPhone 13 pro. He was very knowledgeable of its features. Keep this guy around, he’s a valuable piece to this store!

Jordan went way above & beyond to help us! Amazing customer service- very knowledgeable & great attitude. He took extra time explaining all options & we are so happy with the plan .

Went into this store to migrate two of my families phones over from another carrier and potentially upgrade another phone already on our family plan. Jordan was fantastic at helping us navigate our plan and figure out how to do everything we needed to do. When we realized that one of the phones was not needed (after he had already processed the change) he returned the phones, repurchased the ones needed, and did it quickly and without complaint (even though all the extra work was entirely because of us). This will be my go-to store from now on and Jordan is definitely my go-to guy!

Salesman very knowledgeable and friendly. The customers upfront of me and I left headed to the Verizon owned store. TCC was sold out of almost every product. He did update and upgrade my sim card which should get me better service.

Guys was cool, but the corporate stores need to get thier stuff together. All you can do is call customer service and get put on hold or talk to a machine the whole time.. Im 23 min in on hold right now. This is a waste of time.

Been with Verizon for more than 20 years. I always come back because of the service. I have always found the consultants to be very helpful, knowledgeable, willing to share their knowledge. I will always keep coming back.

Ryan has been an amazing rep for Verizon. He was able to get us amazing deals for my family. He was friendly and patient. He met all our expectations and made loyal costumers in us.

Maxx at the Verizon store on George Washington Way in Richland was absolutely delightful to work with. He took the time to answer my questions and showed me helpful tips for my new phone. Highly recommend this Verizon store.

Ryan gave us the best deal ever. He really went out of his way to help us & also to understand everything!! We will definitely do business with Ryan again!! He was also super patient with us!! Thank you Ryan!!

Maxx was very good and very informative on how to avoid future situations. Very knowledgeable with help.

Honestly... Where do I even start? I called to ask for assistance with a charge I had for a dropped line that was made in error the person who answered the phone had some really bad attitude 😒 but whatever.. then! My brother goes to get a new watch and you charge him an activation fee for a device he hasnt received?? Anyway long story short get better customer service.. definitely wont go here would rather use extra gas and go to a different verizon store and be treated with respect

Went in expecting the usual phone retail experience and was blown away by the customer service and how easy it went switching over. I was helped by an employee named Ryan, and he was so professional and personable, as well as honest and quick. Thanks Ryan!!!

Jordan Armstrong was very helpful! Got us everything we needed !

Went into Verizon for a simple tech question and Jordan helped me out and fixed the problem, he was very professional and super helpful! Hes my new go to Verizon guy ans will recomend all my friends and family to him!

Ryan helped bunch! In and out super quick and happy with the offers I got!

Came in with a pretty old phone that was acting up. After messing with it I just decided it was time to upgrade. Maxx was more than helpful in finding me my next phone.

Ryan supplied great service and provided good info about the phone and plans

We had the BEST experience with Garrett at TCC (Authorizes Verizon Retailer). He was so patient, thorough and made sure everything was complete and accurate. He even stuck with me through 2 days of 2-3 calls trying to work through issues with AT&T. What could’ve been a nightmare was just a huge waiting game instead. Thank you Garrett for your willingness to stand with us to get things straightened out. You truly were amazing!!! They are lucky to have you as an employee!!! Verizon has been very supportive through this transition as well. We are grateful!!!

Jordan was amazing! He was helpful, quick, and listen to what I wanted rather than just sell me what he wanted me to buy. 10 stars and above! He is going to be my phone guy from here on out

Great employees, store is clean, and everythingis displayednicely. Honesty is their number one priority. Just purchase my second phone and my wifes new phone with them. I recommend them for purchases.

I would just like to say how great Ryan L was in helping me this morning. As an 83 year old lady it was great to have a very, very patient young man help me and solve my problems along with making me feel so comfortable.

Went in with a bit of a time crunch. They were able to get me my new phone, and set it up quickly.

Came in and got out super fast. Jordan was super helpful and made the experience super painless, will definitely come back to see Jordan for sure.

Absolutely the worst service adding a line to my account. Jordan sucks, just handed me the new phone and said good luck. I will only go to the Verizon store on Keene.

Great customer service by Ryan L

In Monday January 11 2021, I showed up because I needed a new phone urgently! The first person that welcomed me in was a handsome man called Jordan, Jordan looked at at me dead in my left eye and said “sir what can I assist you with?” (With the nicest voice anyone can say it with) and I replied, I am in an urgent need of a new iPhone, Jordan said “splendid I have some new phones that are fresh from the factories” my response was, can I see them? And he said, yes yes you can, as I glared at the Samsung phone Jordan said our top seller phone of this month is, the iPhone 12 Pro Max, and I said, Jordan I’ll take that one, Jordan was quick to grab me a bran new iPhone unopened, he said would you like to set up your phone here or at home? And my reply was Jordan can you guid me tough the set up? ( I knew how to set it up I just wanted to be closer to Jordan ) but Jordan said sure I’ll guid you trough it, oh and guid me he did with extreme swiftness he had my brand spanking new iPhone ready by the time we where done with all the paper work, toward the end Jordan said what kind of case would like to add to your phone? (He was quick for the kill ) I said I’ll take the translucent, Jordan replied, “excellent choice, this case will show off the beautiful of this amazing piece of technological design, but also keeping it protected” he also sold me various accessories and a tempered glass that he claimed “this tempered glass is a shield for your phone that will protect at all times” I then said I’ll take 3 more, but Jordan can I come by and have you installed them as well when they wear out and break? Jordan was quick to say “it would be my honor sir”And that concludes my experience at Verizon over at the George Washington way and Jordan is an absolute ANIMAL when it comes to selling, keep it up.

Ryan was soooo helpful and was a life saver. He was super efficient and knowledgeable helping me get a new phone and transferring the information over from my old phone! Awesome!

Jordan was very helpful and valued my time, I would 100% recommend 😁

Awesome quick painless service! I came in stressed and left with what I needed more calmly. Garrett was super helpful!

Had a great experience, glad jordan helped out. Great service

Ryan was great! He had our new phones waiting when we arrived and got them set up quickly.

Ryan is amazing! He was very helpful and patient with the process of us having to make multiple payments and buy 4 phones. He definitely made the process a lot easier.

Alex was very helpful problem salving my purchase and helped set up my phone. Great service!

Faster than I thought it would be. Excellent service.

Im not very knowledgable technology wise but Jordan was a great help with figuring out my new phone, this is my favorite Verizon store.

Ryan was extremely knowledgeable and helpful. He made sure we were getting what we needed no matter how much time it took. Best customer service ever. Thanks Verizon for having such a great representative on staff!!!

Talked on the phone with Jordan, helped me fix a problem with my iphone, super personable and helpful.

These guys dont know what they are doing, they dont have anything instock, as well as charging fees because they arent a Verizon owned store they are privately owned...

I went in because my phone was malfunctioning and Im senior+ and had no idea what to do! Tailor helped me out by getting me into a wonderful new phone. And even came out to the car to hook up my bluetooth for me. My needs were beyond met! Tailor was very patient will my lack of ability to grasp the technology she was extraordinary I highly recommend this store the environment is wonderful!

Ryan L was very helpful. It was a smooth transition to Verizon and I got a great deal.

Very happy with my service and purchase. Tailor was very knowledgable about android phones, she helped me choose the phone thats right for me! If you are looking for a new phone and service I highly recommend Tailor!

Great costumer service

Went in for a new phone everything was going good untill they ran in to an issue with the phone not being in system but In stock and after nearly two hours turns out there is nothing they can do and it was a waste of my time. only for me to go to a new store and find out they did not reverse my charge so I owe 270 on a phone I dont have so I had to go back to the store to waste more of my time. So avoid at all costs.

I came into the store today to transfer my service to Verizon and Ryan helped me with that action. I was having trouble with transferring my data from the old phone to my new phone. I brought my phones and computer and Ryan helped me troubleshoot the issue and transfer the data. He was professional, patient and knowledgeable.

Jordan was a great help!

I gave them 3 stars because in past years they have been good to work with. But recently I lost my phone and through insurance got it replaced. I went in to TCC to get some help updating and initialize eing the new phone. After a brief amount of assistance the person told me I would need to pay $20 each time I came in for assistance. They had never ask that in the past. We pay a $160 a month and have purchased 5 devices from them. I will start going back to the Verizon corporate store at Columbia center from now on.

Tailor was amazing and very patient with all 4 of us in our quest to replace our phones. We have never had this good of experience at any phone store. She rocks!

Tailor was amazing. I had photos of my deceased father and his messages. She really saved the day! Thank you

Great service and communication, easy to work through setting up new phone service on multiple lines in a quick and convenient way. Ryan L helped and good customer service.

I have had Verizon wireless for quite a few years and I prefer working with the staff at this Verizon retail location over an actual Verizon store… The people are honest and down to earth and very knowledgeable!

Ryan was amazingly helpful and knowledgeable. He made suggestions and provided detailed information regarding options to help facilitate decision-making.

Tailor and Garrett Get 5 stars for their service. these two are hard workers and always are helpful. They answer all questions I have and even figure it out if they don’t know the answer. Their manager not so much. In the few times that I’ve been there, she’s been rather unprofessional with how she’s talked to her employees and has even pulled them away from a customer because she called them to yell at them. They had to stop what they were doing to do something else even though they were helping a customer.

Jordan was a really good help!

I was on Travel and staying in Richland for the week. I was having problems with communications between my cell phone and email server. Since Verizon has been my cell phone carrier for over twenty years, I dropped into this store to see if I could get some help. They took me in like one of their own and helped me work through the problem. Their technical person needed some time to work another problem and scheduled a time for me to come back. When I got back there, their technical person jumped on the problem and went through my device to identify the source of the problem. It came down to a server address issue and now I have a great path forward to getting this fixed. Without their assistance, Id still be poking along without email. These folks provided excellent service to a total stranger! It appears to me they are trying to turn this store around.

Ryan did a fantastic job helping me today.

They really dont give you any information when you do anything. They are just happy to get a sale. When confronted everyone of them denied everything. No one took responsibility. Be careful ask so many questions dont let them talk you into anything period.

Friendly and knowledgeable! Switching to Verizon allowed me to save 50 dollars a month from my previous carrier. The employees were friendly and patient while helping me pick out a phone and tablet that suit my needs and busy life. Definitely nice to experience such amazing customer service!

Great service. Very friendly! Helped lower my bill! Great customers service! I would recommend highly! I will most definitely come again!

Garrett was very helpful in storage issues on my phone, Verizon needs more employees like Garrett.

Ive never had a bad experience going in there. The service reps are extremely nice and welcoming. Ask for Jordan.

The guy that works here isnt bad but notice I said guy. 9 times out of 10 youll be waiting for the one person they ever seem to have on shift. It would be nice if there was enough people working to help people in a reasonable amount of time.Also not a Verizon store. Deals may not be the same as the emails Verizon sends.

Garrett was super helpful, really helped me find the perfect phone, the S10+ and I love it everyday, he was kind, knowledgeable, and very professional, I would recommend him to anyone looking for a new phone under a great carrier!!

Garrett Sprenger assisted us with purchase of 2 new phones today. He was professional and personable. We learned alot of helpful information from him. We will recommend him to others.

If you want quality service Garrett is man!!! Thanks bro!

They do there best to help but often the wait is awful! I have literally sat there for an hour and then gave and left. The times I have gotten service they are fairly good. Some don’t seem like they want to be there.

Savina Was extremely helpful and definitely knows her stuff with the technical aspects of this and is great with customers! Superb job in taking her time to make sure the job was completed

Ryan did a great job helping me with getting setup with Disney keep him atound!

Thank you Garrette for taking the time to help today. You were awesome!

I had friendly customer service. Savina was very nice and helpful. Best customer service i have ever had.

I came in for Black Friday trade it on my familys Samsung phones. Christina at the Richland George Washington Way TCC store was amazing. I came in at 8:00 PM. I was upgrading 3 phones the transfer of data from the phones was going to take longer than anticipated, but rather than asking us to come back the next day she stayed late to make sure that all our phones data were transferred and set up. Christina you rock- thank you for your EXCELLENT CUSTOMER SERVICE.

Excellent assistance from Tailor. Highly recommend her great service.

Mackenzie was such a helpful and pleasant employee. She fixed my wet and non-working phone which I needed for traveling cross country tomorrow. Thank you, thank you, thank you!!

Ryan was most helpful in getting our newly purchased cell phones.

Good experience work with ryan. Help me correct the security on my account, reset password and remove the Verizon smart family app, not needed

Savina has been very helpful and nice in helping me set up my account. This has been a pleasant experience

Savina was very friendly and helpful! She made the process super easy and stress-free.

Garrett provided me with great customer service while I was buying my phone, will definitely come back in for any future phone services I need.

This was an awful experience to say the least. I had the district manager help me while I was in the store. He was in town for the moment helping a new store. When I signed up, I had 2 lines, I came in to check the status of my plan cuz I was very confused when I first started the lines. He was at first very knowledgeable or so I thought. He changed my plan to unlimited, also asked me to save some money by opening a third line with a free phone. I agreed because he said phone was free, and I also was eligable for a work discount because of my employer. Come to find out today, my phone plan was never changed to unlimited, I was almost out of data because i had no ide I wasnt on unlimited. So i spent hooouuurrss on the phone fixing that. On top of that I found out you DO NOT get a work discount when you are on an unlimited plan. So i was tricked into a third line with the promise of a bill around 200 a month. Now im stuck with 270 a month and no discounts. He was very short with me at the end. I will never go back

Tailor was an excellent employee!!She was EXCELLENT at her job. Was able to answer all my questions and offer Wonderful advice as far as how to work my new tabletZona Kysar

This place is a joke, cant replace there own product when purchase from store, then sell wrong accessories, but yet have a 14 day no return policy! Need better customer service then this!

Garrett at Verizon helped me get a brand new s10+ as well as let me pay off my old s8, good service by him and nice shop, very quiet, gotta love that

This store has an amazing staff, very willing to help their customers. Recommend coming here to do your business.

I was away from my home town visiting a daughter who had an accident. On my way to see her I crashed with a deer, total loss, my phone stopped working a few days after. I walked in her close to closing time. Matt was the only one there already taking care of a client. Even though we found out my phone was broken, he was great! 👍 Matt went above and beyond his call of duty. Thank you young man! 👍👍👍👍👍👍👍Sorry, on a bus when taking the picture.

Yes I was great thank you great customer service thanks you

These guys were so AMAZING today! I had dropped my phone and get it completely submerged in water. Thinking Id have to get a completely new one i brought it here as a last chance, hail mary save.... AND THEY SAVED IT! Its working completly like new again! I cant thank these guys enough for not only the great service, but for also saving my phone. They rock!!!!

Well i was going in for an upgrade because it would just be awesome to get one after chemotherapy and there was a sign on the door saying gone to bathroom will be back waited outside for almost 30 min. When i knocked the employee looked more annoyed that a customer was there and pointed to the sign on the door before she said anything and said were in a meeting then closed the door and took the bathroom sign down and put a new one up that said in a meeting she didnt tell me how long they would be or anything else. So waiting for 30 min, no service or courtesy and no communication. Very unprofessional

Savina was very helpful today and prompt with our services today. She helped us with a smile.

Thank you very much for the help Savina I appreciate it, it was a pleasure working with you today

I have no love for the big carriers and only have Verizon because my previous company provided the phone. However, these guys have worked hard with me even though I nickle and dime them. Sometimes you have to wait a bit if its busy, but when you have their attention, they give it their best.

Store manager was awesome Thanks for hooking us up with redux, were going fishing!!

Outstanding customer service. Exceptional Service. Go there for your needs.

Tailor in the Richland location was a pleasure to work with..She is a treasure; patient, professional..Diane Carstens

Isaac has always provided professional service. He is our go to when we need anything at Verizon.

TCC Verizon store in Richland had the best service of all the Verizon stores ever and it is Drew is a manager and awesome did everything he could we went to Verizon store in College Place lady couldnt help us wouldnt help us so come here

Bruh. Waited there for like an hour, then left. The ONE person there will probably offer very good service. But that doesnt matter if theyre never there to help you.

Ryan was very helpful and patient with me.

$200 for a basic flip-phone for my daughter. Cant wait until that contract is up.Google Project Fi people. look it up.

They don’t have good service. Ordered 2 iPhones. Toook 5 day’s to get there. They didn’t call me when they arrived. Then when I went there they didn’t put in there receiving system so I had to wait another day. Not impressed with their organization.

Love the staff here. Branbon and Rocky are the most patient guys. My Dad is 85 and is doing a great job working at his phone. But is a steep learning curve. No matter what has changed on his phone they patiently help him get things back on track. We both feel comfortable asking them for help. Even though there are times we have been down every day, they never makes us feel stupid. I wish we could get these guys cloaned and into every shop. Excelent service ☆☆☆☆☆

The staff there is great they will be more than willing to help you I just left one there