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AutoZone Auto Parts
1285 Dewar Dr, Rock Springs, WY 82901, United States
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AutoZone Auto Parts
Comments
Sa
Review №1

Hello I have been a shade tree mechanic for 25 years and I have never had to leave a bad review for a parts store. These people are rude, snippy, and were of no help. Go anywhere else because they will sell you the wrong part and then the old man will complain that its your fault. I had this issue with this 65 year old drug addict burnout and tried talking to the manager but she was set on condoning his actions. Also the regional manager wont answer the phone. So I would highly suggest going anywhere else.

Ca
Review №2

Nice, helpful, calm, knowledgable staff who were able to help out of towners with car troubles.

Do
Review №3

I was broke down with a bad wheel bearing 60 miles north of Rock Springs . Called and they had the bearing and seal in stock. So I stuck out my thumb and in a couple hours I was headed back with the parts and all the tools I needed to get me back on the road. Along with the help of a very good person Brett. We where back on the road. Returned all the tools I did not use and thanked the staff for all their help ...

Da
Review №4

I was very satisfied with the service at this location. I had a very small concern but they were very professional, helpful and they even gave me 10% off my bill. I walked out feeling 100% satisfied. Fyi: Ive never given a 5 star review before and Ive been in Customer Satisfaction Mgmt for 40 years.

Ha
Review №5

Used the reader for check engine light. Friendly and helpful

La
Review №6

Best place to get part that you need for you car and the best service around

Ao
Review №7

Friendly and Helpful staff - they knew exactly what we were looking for.

Ma
Review №8

Nice store. Has most of what you need and can order the rest if needed quickly. I personally dont care for the oil selection but do get parts regularly

Ol
Review №9

Always has the best detailing supplies. Customer service is great when they arent complaining about having to work.

PR
Review №10

Zach you have been the Jesus to my wingsThe love in my heart goes out to you and the crew for all of your patience, help, and kindness.Thank you Autozone and Crew!Especially Mr. Zach!

Mi
Review №11

I was extremely disappointed . I called and got a price and availability on a turn signal switch for a 1999 toyota camry and they told me the price is over 80 dollars when. The exact same one is on amazon for 40 dollars . I believe in using our local stores rather then go online but this is exactly the reason why people do.

Da
Review №12

Im not thrilled with this AutoZone. Workers are not friendly and not helpful, sold me a part I didnt need.

Ge
Review №13

Young lady was fast friendly and at least partially knew what she was doing. I ordered multiple parts for a pick up i had just bought. As she should she put every part in the system. 1 didnt look right to her so instead of blindly trusting the computer she called a coworker to double check. Saved me from an annoying second visit to correct a mistakeThis was a good thing because I had an 8 hour drive the next morning to get myself amd y new truck back home to Nevada

Ge
Review №14

Did a diagnostic check on my car. The clerk was very helpful.

Br
Review №15

Great customer service and really friendly staff! I love this place!

Dy
Review №16

Very helpful staff, they were quick to help me find what i was looking for and patient while i took FOREVER to make up my mind which floor mats i wanted.

Ja
Review №17

Im surprised that in a town full of old Ford trucks that not a single parts store had gaskets in stock.. Autozone had the fastest shipment arrival time...

Wa
Review №18

Had exactly what I needed! Thanks.

Em
Review №19

Pretty standard AutoZone. Helpful staff. Nowhere near as busy as AutoZones in Salt lake or Ogden, so it is easier to get parts. No issues. Prompt service.

Sh
Review №20

Very helpful

Am
Review №21

Customer service, great parts always everything I need for my truck

Pa
Review №22

They always take the time to help all of there customers.

Ti
Review №23

Very helpful

De
Review №24

They went way above expectations, broke down on the weekend, they had the parts and tools I needed to fix myself and they let me do it in the parking lot.

Ka
Review №25

3 weeks of trying to get parts and batteries ordered. Without even touching a computer I was told my multiple people that parts and batteries I needed were ordered and on the way and would be there the next day. I came in multiple times after speaking to someone that my batteries were there. When I would arrive Id be told oh looks like they arent actually in the store l and theyd be here the next day. Again without even looking at a computer or actually checking. Still havent gotten them and was told that theyll be here the next day again. Id normally walk away from this joke of a store and not return but I need the 200 dollar discontinued battery they sold me to be refunded because they dont even carry them now and I needed 2. Again was told the other one would be in the next day and has never arrived and 2 weeks after dealing with that in was told they no longer even carry them.

An
Review №26

You can always get what you need, and if needs to be ordered just call before 4pm and they will do their best to get your parts the next day

Ni
Review №27

The group that worked here are amazing... had everything we needed to get back on the road. Very nice and accommodating to allow us to fix the truck in their lot and get on our way. Thank you!

Mi
Review №28

They were able to read the code for my check engine light with no problem. Offered a few suggestions to look at also. Thanks guys.

Br
Review №29

Best customer service around! Helped us diagnose a problem with the car, find the tools and supplies necessary to fix it, and helped us throughout our process of fixing the issue. These guys are awesome!

Sh
Review №30

Very nice people, however, they did not have the parts that I needed and convinced me (against my better judgement, (my fault) to buy parts they said would work. It didnt work but there was no problem returning them. Price was a bit higher than the store down the street.

Ri
Review №31

Very helpful employees. Nice and clean and had what I needed. Price on receiver parts was a third higher than the exact same parts at Walmart though.

He
Review №32

Anything you need for automotive repair and care.

Ja
Review №33

If I could give no stars as a rating I would... Attempted to purchase windshield washer fluid today. Was myself and one other customer (who was being helped). Four employees. NONE of which even bothered to acknowledge my presence at the checkout counter. Waited for 5 minutes before leaving. Made my purchase at OReilly in under 5 minutes with GREAT customer service. Will NEVER go back to auto zone again!

wi
Review №34

Always have everything I need and they are friendly and cool on top of knowing vehicles.

Pa
Review №35

Great service had my part nobody else did

Pa
Review №36

Great had to buy 2 batteries for my truck

ch
Review №37

Employees are very helpful and knowledgeable! They are very friendly! Would definitely recommend!

Ni
Review №38

We are moving across the country and had a vehicle break down and the store manager went above and beyond for us. The customer service here is outstanding!

ca
Review №39

Service needs help, store was clean but could use more knowledge able people.

Ga
Review №40

It Is just an auto part store they are great with customer service.not much I could tell you

ch
Review №41

Its okay but OReillys is cheaper better customer service.

Ro
Review №42

GREAT PLACE !! NEEDED NEW BATTERIES (2), GREAT PRICES AND FAST SERVICE. I WAS HELPED IMMEDIATELY AND THEY WERE INSTALLED IN NO TIME !!!

Jo
Review №43

Best price in town

Cr
Review №44

Your One-Stop shopping place for all your auto needs

Mi
Review №45

Very helpful sales associate. Easy return and exchange.

To
Review №46

Parts man installed my battery for me. Huge Kudos!

Ge
Review №47

One of my favorite parts stores

Gu
Review №48

Oh my gosh, where do I begin. This auto zone is the best around. My husband and I were driving through from Utah, and my husbands truck broke down. The only place open by the time the tow truck got us was this auto zone, which was 36 minutes out of our way. Nick went above and beyond to help us, spending three hours out in 18 degree weather helping us change our pulleys, our belt, and our coolant line. If you do stop here, I highly recommend it. I can honestly say Ive never been to an autozone where the employee went out of their way to help someone. Not only did he help, he also made sure the truck was in good working order before we left. If we ever break down again, I hope we are close to this auto zone again.

Ca
Review №49

If they dont have it, they try to find it ... good service

Ed
Review №50

Always have to order parts takes about 3 days

br
Review №51

Staff had what I needed and I was out of there very quickly

Ri
Review №52

Good prices and service.

Do
Review №53

Nice friendly knowledgeable staff.

ma
Review №54

They help me a lot, and they are very nice

je
Review №55

Great service and knowledgable employees!

br
Review №56

The manager lady is the worst part otherwise ut would be 5 stars

Ma
Review №57

Very kind staff.Came out and advised me on a check engine light and answered my million questions that I had since I am so vehicle ignorant! They even gave me a printout of my check engine code/issue for my records.

Al
Review №58

Smart people in there. Not a lot of stock though.

St
Review №59

Nice place to get car parts

Ka
Review №60

Woman was very rude and unknowing of the parts. Guy had to step in to help us.

Mi
Review №61

Love it they have everything

An
Review №62

Great place to shop.

La
Review №63

Great and helpful staff!

WK
Review №64

I use to go to another store and moved and now that store cant help no one and we here, they are so awesome. I will stay going here.

Ch
Review №65

Found what I needed but their store brand parts are cheap.

Ar
Review №66

They were a big help

Ki
Review №67

Great help!

To
Review №68

Good place for parts

Re
Review №69

They all go out no matter the weather to assist with placing on chains..wipers...etc

St
Review №70

I like to shop for my car.

Sc
Review №71

Read a code, gave me ideas on how to fix.

Bo
Review №72

Fast

Am
Review №73

Friendly, knowledgeable

Tr
Review №74

The same as any other store

Pa
Review №75

Usually have the part you need but sometimes you stand there waiting for 20 minutes just for the workers to come out from the back to help you.

Sh
Review №76

Just like most auto zones

Ro
Review №77

Store manager disrespectful

Ti
Review №78

Great

Ke
Review №79

Workers are clueless about their parts

Ko
Review №80

Have everything you need

Tr
Review №81

Friendly and knowledgeable

Ke
Review №82

Good service

As
Review №83

People are helpful

Ja
Review №84

Good service

Wa
Review №85

Good service

Li
Review №86

Good

Cl
Review №87

Horrible service

Information
19 Photos
87 Comments
4.2 Rating
  • Address:1285 Dewar Dr, Rock Springs, WY 82901, United States
  • Site:https://autozone.com/locations/wy/rock-springs/1285-dewar-dr.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1211&y_source=1_MjQ3MTI2Mi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 307-362-2700
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–10PM
  • Wednesday:7:30AM–10PM
  • Thursday:7:30AM–10PM
  • Friday:7:30AM–10PM
  • Saturday:7:30AM–10PM
  • Sunday:7:30AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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