Spent 600 on a new set of fenders just for them to send only the passenger side and destroy the box and bend the fender.ABSOLUTLY terrible customer service, they will hang up on you and give wrong numbers to try and get a refund or even despute being short-changed on an order. pretty much threw away 400 bucks for a fender that never shipped and the metal work for fixing the busted fender that did show up.Gotta be one of the worst companies Ive delt with.

Found part I needed in Toledo for 125 including tax & ship. How much was shipping = $ 60. I offered to drive to Toledo to saveThe ship costs/ they said NO.+I found same part at Fox for only $20. DO IT YOURSELF & SAVE

Great inventory. But the workers take for EVER to bring out an order that should of already been pulled hours in advance. I waited almost 20 min.

These guys definitely went out of their way to help me out. They were able to get my parts to me to another state. Thank you so much!!

The worst costumer service that I have dealt with, I purchased the warranty with labor and part and overpaid for the warranty but they send me a broken engine and now they saying the warranty won’t cover. I have been trying to get hold with the manager John but they always put me on hold and close the line.

Very poor customer service, does not take returns very kindly.

300,000 sq/f of parts.Many new and used parts and paint supplies.

This place is just awesome. They had to expand from the original location on Elizabeth in Wayne Michigan because of their awesomeness

Great experience. Easy pickup of parts.

No customer pickups in romulus despite them selling the part and giving a receipt. Poor customer service.

Parts are good. Service is terrible!

I love this place!! Romulus stoe is excellent! They always have parts for all three of my chevys just bought a mirror yesterday and was damn near new!

So I Decided to by a amp for my 2014 charger found it cheaper at a junk yard near my house. I called directly back five minutes after talking to the sales person to cancel my order and they said they did. But they didn’t. I called back the next day just to make sure it was not coming they said it’s on the way jus refuse it from ups of course they drop it off I sent it back an after a month I still haven’t received my money back ...

DO NOT WASTE YOUR TIME!... Customer service blows to high hell!!! Keeps redirecting you from Sales, Main Menu, Parts, Main Menu.... You’re time and money is valued elsewhere!!! 20minutes customer service call wasted, never directed to proper representative!! YOU HAVE BEEN WARNED!!

So rude- I called about a part and instead of directing to correct number to call the gentleman at this location told me I had the wrong number.

Terrible customer services it been one week and haven’t got my delivery yet, no matter how much you call or leave a voice messages bo one will get back with

STAY AWAY AT ALL COSTS !!!Bought used engine and paid $600 extra for 2yr 24k mile warranty. 6300 miles later (4 months), the engine died. Arthur Herbert will not warranty engine (over email) without even wanting to know the reason for damage. I followed all requirements for the warranty, replacing and servicing what they said was necessary. Now going to court. Attorney says they have violated their legal agreement and that their warranty does not say anything about void if....DO NOT do any business with LKQ. They sell reman parts on Rockauto, Autoworks, Autozone and others as well, and the feedback is horrible.

So my dad is helping me with my truck. He had bought a v-6 for my explorer. Upon pick up this engine had a bent belt tensioner busted up valve cover. No flex plate. No nothing.Removed the old valve cover to discover they sold my dad f#

I called to get part and price information and was MADE TO LISTEN TO ADVERTISMENTS! Whomever is responsible for subjecting potential customers to this treatment should be terminated. This is bad business. Just let me call your number, TALK TO A HUMAN, and spend my money with you. I am beyond frustrated with your company and I havent even spoke to anyone. You people deserve to NOT get business. Ugh!

Different answers from different people Everytime I call .

On hold for 20 min. Then hung up on. Twice.

Amazing over the phone experience, got sent to the Romulus location for a trans, pulled in at 4:32 and the guy told me he couldn’t help me because they closed at 4:30, even after I called to verify hours of business, nice waste of a 3hr drive.

Good costumer service but is not a place to get any parts it is a web search instead of a parts store it is a delivery service

Awful... stay away. Dont get a remanufactured engine from them unless you want to repair their short comings multiple times.... And most of these short comings they are well aware of it seems when you have to deal with the warranty claim center... just spend the extra couple hundred for a engine or trans from the manufacturer

My phone call was never answered. At this location nobody knows what lkq is. DO NOT GO HERE.

Great value for parts

Absolute garbage service was told the part was available in stock and that we can go and pick it up so i sent one of my guys to pick it up when he traveled 32 minutes to the location he was told the part is available in Lansing Michigan and not at the Romulus location goes to really show why they have all of these 1 star reviews

Stay away bad stories all around

Their phone line is infuriating.