The staff was really helpful finding the correct part for a custom Jeep Rubicon. Even though the computer and book both called out one part, they did the extra work to ensure I got the correct part... which was different than what both the computer and book called for. They werent put out by it either. It was their idea to measure just to be sure of the fit. This extra effort on their part is what caught the error. Super friendly and helpful.

Battery went bad and Mark checked and changed my battery. He was very thorough and polite. Outstanding customer service!

On Rowlett Road at Big A Road, in Rowlett, Texas. Enter from either road.Big parking lot, you could squeeze in here with a tow.Speaking of towing, Auto Zone has one whole aisle dedicated to towing needs, from A to Z, covered.Nice clean store, manager is very friendly & knowledgeable.Batteries for motorcycles & cars. Pumps, Alternators, Hoses, Clamps, Fuses, Rotors, and tools you will need.All types of automotive fluids, DEF, and fluid change drain pans, etc.Accessories, floormats, seatcovers, fashion items, sunshades, air fresheners. No tires! AZ dont do tires.Support you small local business!

I visited Autozone in Rowlett TX to have my brake light installed a new employee who was kind and quick. I didnt get his name. However, wheni get his name I will definitely give him a personal review

Decent place for your automobile needs.

Well stocked, fairly priced, and helpful staff.

When the “right” part according to the computer didn’t fit, David was kind enough and smart enough to search for an older model year part which ended up being the one I needed. Very appreciative!

Not a clean store at all. The employees dont seem to like their jobs.

Let me tell you something. Levvy? I think his name was. Sweetest gentleman Ive met. He helped me asap. I knew my engine light was on, but I told him my battery light was on. He came out and tested my battery. I had to excuse myself for being incorrect and he didnt second guess it or give me any kind of attitude. First time Ive ever had that happen. When I told him it was the engine light he was a smooth criminal. I choose these guys over OReilly. Autozone got it going on...thanks guys.

Chad showed the real mean of best customer service so professional, he helped me find what I was looking for and help installing it. Great customer service

This place is great all the gentlemen there are knowledgeable and happy to answer any questions. I drive out of my way just to co.e by to this Autozone. David, Steven and Chris, always share the specials that one may not be aware of.Exceptional customer service. Keep on the great work guys 👍

Older guy in here is always super helpful. My husband comes here all the time to get stuff for his box truck. And we always talk about the older guy there that is so nice and always knows what he is talking about. We come there for him. :)

This is a great place. You never have to wait long and the staff is knowledgeable. Always my go to for my car.

Got exactly the right part. When he had time the guy came out and had me pop my hood to make sure b4 he rang me up.

Ive used this store for 20+ years. Yes, the old guy is the best! I did not get him today (12-30-2020 @ 14:04 CST) I got David. Very rude. I had a part that the Greenville store said was broken. It was not. No big deal it was a $15 Part. I had no use for the part as mine was good. I put it back in the box with receipt. David took it out of the box and asked if I installed it. Yes, I replied. He chewed me out as he refunded my money. Im good if its outside your return policy, I read the policy and it looks to me like Im good. But to be treated this way was unacceptable. I may not return to any AutoZone. Thats for the help David I hope they did not take the money out of your check as I feel they did!

Friendly,knowledgeable, fast employees. Great parts! Thank you

Customer friendly efficient employees and good prices.

Helpful and straight shooters

Have most of what you need. More expensive than finding it away from the box store

They dont acknowledge when you walk in the place, I was standing in line for over 5 minutes until someone came from the back and acknowledged that I was there. This is the second time I have been to this exact AutoZone with the same thing happened. Im new to Texas and dont know which ones are professional or unprofessional

Great ppl w/ actual knowledge.

Clean store, they had everything we needed and everyone was so friendly.

Needed battery in stock and swiftly installed. Exceeds expectations.

Always helps the customer get the right part for their vehicle.

Super helpful. Loaner tools are always a plus.

Always buy my batteries & wipers here because of the cheerful free installation!

Convenient and good prices on autoparts

Great customer service from Nick !!! Very profesional and knowledgeable about the parts I needed . Made my experience in this location very good !

They were rude.

The employees here looked unhappy to answer my question when I was asking where to find a specific brake grease. The Autozone off 78 was much better.

Bought a new Battery last week and they installed it in 5 minutes, in the pouring rain while I stayed dry in my car!

The service was great. Chad, changed my battery on such a hot day. He was fast and enjoyed being of service. Great store and employees.

They did not go out and inspect vehicle to see which brakes were bad so Im rating them a to stead of five. If its because of the covid-19 pandemic I understand but if they choose not to go out there and expect the customers vehicle I wont stop there anymore so the experience was bad

Knowledgable staff who help me choose the best option for my car.

This is the best location Ive been to, ever. The employees are always helpful, very knowledgeable, understanding, compassionate, timely, friendly, professional, and polite.The store is a little smaller, so they have a more limited selection than your average AutoZone, but the employees *more* than make up for that.Shame on anyone whos stolen tools from their lending program!

Good service, fair pricing.

I liked the person who helped Us. He even put the new wipers in our car! Great service! Thanks

Great place need to speed up

Always have what i need. My first choice for auto parts.

Good for parts

They were very helpful and will go there again.

Hes out in the pouring rain making sure my bumper doesnt fall off until I can get a mechanic to figure out exactly which clips are broken. Every time Ive been here they are so kind and really go above and beyond any expectations. I love the Rowlett AutoZone!

Very helpful! Will diagnose your engine for free, which Wal-Mart Auto Center cannot do. Friendly associates and knowledgeable of parts and even local auto repair places.

Guys work here are professional and friendly. Very helpful. Good hard working staff.

Employees are awesome!!

The guys that were working (i failed to get their names), one guy was a manager and it was the night of Thursday Nov. 8, 2018, these guys were AWESOME...they really helped the the young man who was helping us...that boy needs a raise FOR REAL!!! Thank you both very much!!!!

I called about my battery warranty. The male on the phone was so rude. I will drive to Garland. I have never received this poor level of service at AutoZone anywhere. I am an AutoZone customer.

Its either hit or miss with this location. Sometimes the works are nice and helpful other times some of the employees seem like they hate their job. Always seems to be well stocked.

I’ve been coming to this place for a few years now, since it’s close to me. However, I’ve noticed that a lot of the parts from this store are defective. I purchased a fuel pump in the past that wasn’t working right. I have also purchased an alternator that had issues as well so I just returned it. Just recently I purchased a gas cap for my car since my old gas cap broke. After using it for a day my check engine light kept turning on. I went and bought a dealer gas cap and the light went away. I used my card to buy the fuel cap and tossed the receipt away because I had some faith that Autozone wouldn’t sell me a piece of trash gas cap. I was wrong and because I tossed my receipt away the best they could do was give me a stupid store credit. Which I will probably not even end up using. When I tried to ask for cash back the manager and two employees threw a fuss. The employee who helped me seemed like he was new but required some assistance. Overall not a fan of this place.

Cookie Monster loves to eat cookies

I brought my battery for test Thursday and they charge it for me. It was late in the afternoon so i had to come back next day to pick it up. I came to pick it up and according to their record it is fully charge. So i took it home and installed it. Car start wonderfully. I thought that was it. Then I drove my car to Honda Lute Riley to get an Oil Change. Came home after that. About an hour later I decided to go do some shopping. I started my car and it was not responding. It wont start (Same starting problem). Took it out and brought it back to AutoZone to check. Machine Tester says battery was about 20%. So they took it to charge again. Next morning, I came to pick up the battery. The rep (Manager), came back and told me the battery is bad. So I decided to buy a new battery. Took it home and installed it. Started the car with no problems. I drove the car to AutoZone to have them test the battery and Alternator just to be sure. The manager run the test and found the Alternator Failed. So I bought a new Alternator. Took it home and installed it. Later drove it back to AutoZone to get it tested. Manager test it and found the Alternator Failed. What are the odds right, its a new Alternator. He tested again with another unit. Same result, failed. Manager told me he will order a new Alternator, I can pick up next day (Sunday). I told him okay, but I told him also that I will go to Honda Lute Riley to get a thorough diagnosis just in case it could be something else causing the problem because I dont want to go through the installation process again as it is a pretty laborious job, especially, if the problem could be something else. So, Monday, I brought the car to Honda Service Lute Riley of Richardson. I do a complete diagnosis of about two hours. Their conclusion was that there was nothing wrong with the Alternator or any other components that may cause the problem. They also told me that the device that AutoZone use to check is not accurate because the car mechanics is designed not to charge the battery during idle. Only when you ram up the car will it charge the battery. So it seems I bought a new Alternator from AutoZone based on a faulty advice. AutoZone tester unit results made me buy a new Alternator. I dont think it was the rep (Manager)s mistake, but rather a wrong diagnosis by their machine and perhaps the technique was wrong. No matter the methods, it was a mistake by AutoZone. I came back to talk to the Manager who had helped me, but he was off, so I spoked with another Manager (Chris). He was very defensive and basically told me that I should have gotten a 2nd opinion before I bought the Alternator. He wont give me back my original Alternator and dont want to give me any compensation. even if it was just a $100 gift card, I would have accepted it. My wife is furious, but thats another story. He basically told me that its too bad, I am out of luck, nothing he can do about it. Here I am thinking, I gave you the benefit of the doubt and with good faith took your recommendation to buy a new Alternator because I trusted your professional judgement, but when things go wrong, they basically tell me sorry, nothing I can do about it. Is this the way you treat your clients? I paid $158.32 for the Battery and $513.09 for the Alternator (-$58 for the core), I even bought a tool to help me do the removal job. With all that money spent (not counting the time and energy spent), they cant even show a drop of goodwill to me. I am a good customer and I dont cause a scene about it as this is not who I am, but I have to tell the truth of the matter so others, hopefully, will be educated of the scenario they will face if mistakes happens. Its a huge lesson for me. If a professional organization cant treat me with respect and good business ethics. I have no reason to do business with them going forward. I had planned to buy tires and other stuffs in the near future, but no I will never go to Autozone again because of this experience. This is why the Amazons and Walmart is still the safer option. AutoZone Rowlett Road!

Been looking for a K&N air filter for about a month for my vehicle. They had it in stock and went above my expectations answering other questions that I had! Everyone that I talk to were very knowledgeable about the products that they carry!

Very knowledgeable on parts and always give good advise to customers

Manager on duty supposedly didn’t know how to process a return and said to come back at another time when the other manager is there. I don’t know but I’m questioning whoever makes the hiring decisions for this location. Just don’t know how a “manager” doesn’t know how to process a simple return, sounds to me that he was just too lazy to do it. Had to drive 20 mins to the next location and waited another 15 mins to be helped.

Both my headlights went out last night and I went in to have them help me find new ones to replace them again. Nice tall man help me not only fine the best price for the best option, but he also stood in the cold and rain helping me replace them for free without me even asking. So blessed to have a nice person like this help me on such a miserable day. I will definitely be coming back to this place.

Great customer service! Tiffany is the best! Always find the way to help.

This is a mixed review. They honored the warranty for batteries which was good. But if you bring the battery in without the vehicle and you want to purchase a new one they require cash. Something about theft through stolen credit cards. Not to overstate the obvious but all you have to do is train your staff to check photo IDs. It seemed ludicrous!

The tall clerk at the Auto Zone on Rowlett Rd was rude and did not have any interest in helping customers. Instead he made snide comments about my knowledge of a car light I was looking to replace. I called it a fog light and he thought that was funny. I guess he thought being a parts store clerk made him better than anyone else. I congratulate him on making it big

Customer service was excellent...

They had exactly what I gad called about earlier today. Easy checkout, friendly staff.

I used to live behind this store so it was my favorite for that reason. The staff is always helpful and the generic parts have worked fine for the most part. Now I do most of my shopping online (Amazon) but most of the time if I dont want to wait Ill go here.

Great place for great parts for your car.

Great place to go for automotive help. We went there to buy brake pads and the employee was a great help in helping us choose the right ones.

They were very educated and helpful with making sure I was taken care of. Thanks stephen.

I always find parts for my car here and they are professional

Came in yesterday with a bad battery. Friendly greeting and great service! Thank you for making a stressful situation so much better !

Very good customer service 👌😊✌

Christopher was super helpful. Very pleasant. I got the information I genuinely needed.

Neat and only a couple of weeks that work there. Dont let those couple stain the rest of them.

Great process store very clean employees always wanting help

Good selection of parts but service was really slow, took 10 minutes to pay for what I wanted, they need to work on that because its not acceptable

Quick and fast service. Whenever I go to this Autozone, Im usually on my way home from work but headed to pick up my son so I dont have much time. I am usually in and out in 10 minutes or less.

These people sell your product will even offer to help you put it on the car and you can use their tools who does that?

The only place that I was able to find the part for my truck in stock, after calling and around and been told it had to be ordered

Desmond was very friendly and helpful. The free diagnostic testing really comes in handy too.

Love this place. Joel is phenomenal, very knowledgeable and these folks are just superb.

Store well lighted, clean and organized. The staff were knowledgeable, professional and informative.

Good service but need a little more attention to customer

Just left from there and was given horrible customer service. I came in and the guy available was just looking at me like he was scared or unsure to help me. When i asked him if he can check to see if i had a fuse or something that will make my light randomly go out. He kept just telling me my mechanic can check as if he didnt want to. Ive never went to an Auto Zone and they never check things or help me to see something etc. Guess its strictly you know what your coming for and know everything about your/a car and they just get the product and ring u up.

The service a AZA is grade A great people

I love good honest recommendations when it comes down to vehicle repairs... thats what I got at the Rowlett store! Thanks

Auto Zone is always the best place to go for your auto needs

Always friendly and always ready to help you pick out your correct part

Stephen B. is always extremely helpful and fast!

I have been a customer of AutoZone since the day they opened. Their always friendly and willing to help you find what your looking for or have delivered to the store for you. Store was clean and well stocked. Love the loyalty card promos.I had to purchase a new battery for my wife’s car and i was in and out in minutes.One gentleman really stands out Mr Levill, he always helps me. Over the years I have gained alot knowledge from him on doing car and engine repairs, that a novice may want to avoid. So Thank You Sir for your time.

These guys are super friendly and know automobiles fairly well they help you find what you need ....great store

Very helpful, and will help anyway they can to save you money. Not like the store across the street.

Good staff many parts on hand or next delivery..

Just bought a new car battery.

Great customer service by the store manager and assistance manager. Favorite store. When I need something from an Autozone. Ill make the extra trip to this location even though there is one less than a mile from my place.

This is one of the better locations. We get in and out quickly.

Everything you need for your car and very helpful staff

My go-to place for auto parts I need immediately. Prices are okay. Service is good.

The customer service representative was very informative and helpful

Fast friendly knowledged help here. A good store.

Very convenient and helpful

Very polite people and helpful

Everything is accessible and the employees are very helpful.

Helps when engine light cones on to tell you whats wrong.

Staff is friendly yet they are far from the autocare experts the company claims to be. Definitely the go-to place for parts when youre in a hurry but if not its better to just order online.