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Rye Subaru
1175 Boston Post Rd, Rye, NY 10580, United States
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Rye Subaru

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Da
Review №1

I visited another Subaru dealer closer to home, but did not have a good first experience. I decided to try Rye Subaru instead and am very glad I did. The sales team was great, and made the process of ordering the vehicle I wanted very easy. They kept me informed while waiting for the vehicle to be delivered and the final delivery was a breeze.

Br
Review №2

Leasing a car here was such a smooth experience. The dealership is full of consummate professionals. My sales rep, David, was outstanding, charismatic, and a real gentleman. Highly recommend the whole staff. Thank you so much for all your help!

KA
Review №3

Pulled in to the receptionist and the service person everyone was professional and helpful. I had asked Glenn the service person I was dealing with to call me if there were any issues beyond what I had brought my car in for that day call to tell me that they did find a couple of things that needed replacement which I truly appreciate it.And my car was ready even with the additional work close to the timeline he gave me.When I went to pay the bill he went over everything that was done. He was patient with my questions and professional in his manner.

Ma
Review №4

I brought my car in to have body work. While staff are very busy (reportedly down staff as are many businesses these days) they are courteous and accommodating. They even drove my vehicle and placed it in my garage while I was out of town! I found the estimate for repair very reasonable and I found my car in a much cleaner condition than when I dropped it off. Special shout out to Paula Mejia who is most knowledgeable about insurance matters and was ably assisted me thru the claim process.

Pe
Review №5

Rye Subaru is the best. When we leased the Subaru Forester 3 years ago it was a pleasurable experience and turning the car in was just as easy. I would highly recommend Rye Subaru to anyone wishing to purchase a Subaru. You cannot beat their pricing and service.

Ke
Review №6

Service department and sales department were excellent. The car radio- screen is poor when wearing sunglasses. Also volume on navigation should be adjustable not automatic with radio volume. The visibility on screen is a safety hazard. You should replace the screen colors especially on the right side to increase visibility when wearing sunglasses.

De
Review №7

I originally planned to get the loan for the car from another location. However, that place fell through and Josh and Casey helped me see the rates were better through the bank and lower than where I originally planned. Josh was able to get me the loan on a Saturday of a holiday weekend. We also spoke alot throughout the process when it came closer to my car coming. He helped me to make sure all the pieces of the puzzle were together. I was determined to get the car Monday of Columbus Day weekend. I did! Very Happy with it!

Di
Review №8

Very professional at a good price..Love to recommend.So far had two visits and I received very friendly and professionalservice. Appreciate and wish to recommend to others...

Ha
Review №9

Rye Subaru is one of the most personable dealerships that I have been to. Neil, the Sales Representative I worked with, was attentive, thorough, and made me feel catered to. Compared to other dealerships, they really make you feel like a star client. I highly recommend Rye Subaru!

AL
Review №10

I brought my car in for a rattling sound and brake dust that they sold me the car with. It had 9000 mls on it. I brought it in to remove the brake dust they gave it back with only one side done. The rattling never stopped either. Terrible experience unfortunately.

st
Review №11

I am a older woman and I was treated like a queen by our sales man David . This young man explained everything in detail, never rushing me with my questions. What he told me he delivered it. David understood my situation and worked with me and my husband . I was so fortunateto have him as our sales man. He was very efficient.

Ma
Review №12

A very positive experience at Rye Subaru. I decided to lease a Crosstrek and at a time when the market has been very limited with inventory, I was surprised how accommodating this dealership was. Cannot recommend it more. Ask for David Nausch! No pressure, straightforward, and high quality customer service.

An
Review №13

This dealership is taking advantage of the world wide chip shortage. They tried to charge me over $2,500 above the sticker price for a new 2022 Subaru Impreza. I spoke with the Manager Lewis and he told me that’s what every Subaru around the area is doing which is completely untrue. He did not even try to keep me as a customer and quickly gave me back my deposit. Please stay away from this dealership and there shady services.

Te
Review №14

Very efficient service! Special mention goes to service advisor Jose Lopez who explained to me the service options for my car but did not push me into purchasing one or the other. He was respectful of my decision, and I appreciated that. Highly recommend the dealership.

La
Review №15

Annie made the entire experience of purchasing a car during an unusual time seamless and easy! Love my 2019 Subaru Crosstrek. Thank you!

Ma
Review №16

Oil change and tire rotation was efficient, timely and completed within about an hour. Waiting room was pleasant although the coffee machine was not operating. It did seem a bit pricey for the work done, but it was the first service on my preowned vehicle so I figured I should go with the dealer this time.

Sa
Review №17

I dropped off my car for a recall repair. After dropping it off, I had a family emergency and needed my car to get home right away. I called the dealer. Instead of taking my car out of the que - they had a loaner car ready for me when I arrived taking the stress out of the emergency situation. I was so grateful for how I was treated and how quickly they recognized what I needed. I returned the loaner the next morning to pick up my car. Again, they were so kind and thoughtful asking if everything worked out okay. Thank you Rye Subaru!

Di
Review №18

As usual, a great experience at Subaru Ryes service center. The woman who checked me in was thorough and very technical. She understood every detail of the issue that needed to be fixed. Communication was great and I appreciated the loner I had for the day.

bo
Review №19

Good day, I went to get my vehicle serviced 17 Forrester. I called in a problem (ac fan making a motor type of noise when turned on) i have the Subaru extended warranty that covers almost all parts and mechanisms of the car. Upon going in on my scheduled appointment on Friday 8/27 they gave me a run down on how the warranty works. I left the car with them and took my reserved loaner car. On Monday I went in and payed about 140 dollars because they said the noise was coming from a dirty air cabin filer so they changed it (value 30 dollars ) and labor 100 some odd. Immediately after exiting the premises i noticed the noise was still there. I decided maybe it would subside after a few hours of driving however it did not for days to come. I called back multiple times and asked to speak to both the gentlemen who helped me jose lopez and the assistant manager Paula I believe. I also emailed them at length detailing the problem had no been fixed. They never returned my call nor even acknowledged the email. Im a Healthcare worker and commute to Brooklyn everyday. I believe rye Subaru decided to milk the 140 charge so that they would get 2 visits out of this 1 problem that wouldve most likely been covered fully free of charge under my extended warranty.

Bu
Review №20

The dealer was very helpful in returning our car early and leasing another car. The price of the new car lease was within our price goal. There is an extreme shortage of vehicles yet the price for the new lease was reasonable.

Ne
Review №21

Anthony Smith!! Absolutely the best car buying experience I’ve ever had. It was our first time looking at Subaru and we were very comfortable from the moment we stepped into Rye Subaru. Anthony was extremely knowledgeable not just about Subaru but about how it compared to other cars we were looking at. His friendly demeanor made us very comfortable to ask him questions and expect honest answers. You should be in the market for a Subaru and you should be asking for Anthony Smith when you walk through the door to guarantee an honest, fair, and easy atmosphere to purchase your new vehicle. This one was for the little lady but when it’s time for my upgrade I’ll go visit Anthony again for a great deal and superb service.

Co
Review №22

Aah! I purchased my Subaru Forrester 2 weeks ago from Rye Subaru. I searched online and spoke to a few dealerships - by far this was the best car buying experience. From the time I sent my inquiry online to the signing of the paperwork was a pleasurable experience. I would definitely recommend this dealership for your next Subaru purchase. Thanks David.N for all your help.

Ch
Review №23

Great service! Loved my experience!

Ra
Review №24

I bought my first new car (21 STI) from Rye Subaru. Anthony in sales was absolutely AWESOME to work with, as well as the rest of the staff there! I truly felt as though he was just as excited to see me drive off in my new car as I was, and the whole experience was truly a pleasure. I cannot recommend them enough - even with a Subaru dealership being a few minutes closer to me than this one was, Anthony & team were far and wide the clear choice for me.

St
Review №25

Had a very good experience everything was thorough the salesperson Michael was very thorough and efficient from transferring my plates insurance company and the picking up and demonstration of God I cannot say enough about the salesman

an
Review №26

The experience of buying a new car was easier than I thought. Compared to other dealers I went to, I found myself welcomed by a very knowledgeable and friendly team ready to guide me in any way it could.

Th
Review №27

I shopped at Subaru dealerships all over New York and in Western CT and this dealership was hands down the best to work with. I purchased a certified used impreza for my son. The price was fair, the sales staff was helpful without being overbearing. I would highly recommend and would definitely buy from them again the next time Im in the market for a Subaru.

Ma
Review №28

Working with David Nausch and Gary Davis at Rye Subaru was a pure delight. They carefully and fully explained all the features of the car.I love my new Subaru Legacy.I am more than pleased with the dealership.

Gw
Review №29

Rye Subaru has had my car for over 1 week to resolve an issue with an airbag warning light.I have an extended warranty. that I purchased from them. First, Rye Subaru had not entered my warranty in their data base, and couldnt find it, and told me they couldnt order the part until they confirmed the warranty. They found the warranty, and ordered the part.Then I was called that the part was in, and I made an appointment to bring in my car - in about 10 days. (ok - so Im driving around with an airbag warning light for 10 days or so...obviously Subaru doesnt take safety seriously) . Other than the appointment date, all ok so far.So, brought the car in. Expected a 1 day turn around. Nope. Rye Subaru told me that they actually had ordered the part without confirming the warranty, and that Subaru Corporate needed additional testing of the car before the new airbag could be installed. So, a week passes. And they keep my car. Yes, I did get a loaner - but not convenient.I called the Service contact several times for a status update. The service contact did not return my phone calls. I finally left a message saying that there was not point in leaving a message, as the Service contact did not return calls. When I eventually did talk with him he told me that the service associate working on my car was out, and he had no update. He also tells me that Subaru Corporate does not respond promptly, and that is part of the delay.What is disconcerting, is that if Corporate Subaru feels that Rye Subaru has not done proper diagnostics, are Rye Subarus technicians well trained? Or, is it just because I have an extended warranty, and they have no interest in working on my car.Im debating on not calling Rye Subaru for an update, and see how long they are going to keep my car without working on it, or providing an update. So, right now, a very, very, very unhappy customer. If there were minus stars, Rye Subaru would get them. The really sad part is, I think Subarus are great cars. Honest communication from Rye Subaru - thats another question.

Mi
Review №30

My experience at Rye Subaru was amazing. Casey and Josh assisted me with all aspects of my purchase of a new Subaru Forester. I love my truck. They were very professional and made the process painless. Would recommend to anyone looking to join the Subaru Family.

Je
Review №31

Always fast, efficient, and friendly service. I am on my fourth leased Subaru from this dealership and the service is always exceptional.

La
Review №32

Persistent follow up from me was essential to ellicit a response from the service department. The main manager of Rye Subaru eventually did the follow up for me.

Al
Review №33

Had some complications with a major repair job. Tamar Thomas and her manager took care of some issues concerning my extended warranty and brought the job to completion at a reasonable price. Tamar is very calm and thorough, polite, and reassuring. When I picked up my care, there was a small part I needed for my seatbelt strap that Rye didnt have in stock. Tamar promised to mail me one, and I got it yesterday. Thanks Tamar, and thanks Rye Subaru. Everyone there is polite, attentive, and professional.

We
Review №34

The service assistant was wonderful. She was professional, thoughtful and helpful. I had to make three calls in total from the beginning of my appointment to the end. Each time I called I had difficulty. I was either disconnected or shuffled between people before anyone picked up. In one call my call was disconnected twice! Other times I was on hold for long lengths of time or shuffled between people. If your service associate wasnt as good as she was, I would have given a very, very poor rating. I did get a loaner car however and that was good.

Jo
Review №35

Annie at Rye Subaru is by far the best sales representative I’ve ever had to deal with. She is truly the best! Highly recommend Annie for any sales related concern. Honestly I’ve dealt with other sales representatives at Rye, and if it weren’t for Annie I would NOT use Rye Subaru at all. Thank you Annie!

Je
Review №36

Always greeted warmly outside when I pull my car up. Everyone who works inside is friendly and efficient. You get a sense people enjoy working there together and it makes you feel good as a customer. As for the services on my Forester, zero complaints there. Anything I need done I make an appointment for, hassle free online. Then I drop off my car and wait for the friendly call later in the day to come pick up.Now, during COVID, its open and clean inside with barriers and other safety measures in place. Masks are worn and its easy to conduct your business safely. You do not have to delay any necessary car service.

Gr
Review №37

Excellent experience. Everyone there was very helpful, experienced and professional. Highly recommended!

Ci
Review №38

Everyone was extremely communicative and professional. David and Alex made the process seamless.

su
Review №39

The repair was completed as promised. However, the customer service is VERY lacking. When the car is required for a lengthy period, there is no transportation to take the owner home, or given a loaner car. There are no amenities to make the wait pleasant. The car was returned dirty - no attempt to clean it.I was planning a purchase of a new car this summer, and was planning on a new Subaru - I dont live near the Subaru service center, and therefore, it is difficult to get back home when leaving the car, I will consider other options.Our other car has much better service.

Na
Review №40

I always have an excellent experience at this dealership/maintenance garage. Tamar was very helpful. Thank you!

Ja
Review №41

My experience with the Rye Subaru service team was an excellent one. They were very kind and accommodating, and got my car serviced way faster than the estimated time. All in all a great experience. The car enjoyed it too.

Di
Review №42

The service people were very accommodating and efficient. The one area that I was dissatisfied with was the $150 charge to update my Sirius radio. They seemed quite excessive and I would like to revisit that with the service manager.

St
Review №43

Had a wonderful experience with Rye Subaru. The sales staff Neil and Casey were totally accomodating and gave as much time as needed to hold to our agreement, answer any questions and spend all the time needed to show me how to use everything in the car. The survey proportedly sent in by me is totally not true. And we want to post this review to dispel and correct the misinformation in that survey.

Th
Review №44

The service (as always) was very professional and courteous. The repair was done in a timely manner.

st
Review №45

They have been good to me so far

Ra
Review №46

A really, really bad service department. They replaced the malfunctioning infotainment/navigation system (for the second time) and, in the process, disconnected the Starlink security system. I had to bring the car in again for that to be fixed; they fixed that, but were also supposed to update the map on the newly installed navigation system while they had the car; twice, when specifically asked, they told us they had done so, twice they did not do so. Several of the service advisors (not the women) act as if dealing with customers unreasonably interferes with standing around and talking to one another. I will ask them to do the map update one more time (its only two strikes so far), but I most certainly cannot recommend Rye Subarus service department.

Jo
Review №47

Im happy with the job.

De
Review №48

Initially when I got the vehicle, I was happy with my Subaru Crosstrek. However, when one of my close friends looked at my leasing contract for my 2018 Subaru Crosstrek and I told him that Anthony Smith raised his monthly lease offer from $275 to $381, he made me aware that I got ripped off on the lease offer. Looking back, taking that offer from Anthony Smith was a big mistake and I will never lease another Subaru from Anthony or Rye Subaru ever again. They take advantage of people who need a vehicle and the customer service is very sub par.

Ma
Review №49

Excellent service, fast, courteous staff. Very good auto repair experience . Clean, comfortable waiting room and loaner car wasProvided. Thank you!

Ha
Review №50

It has been well over a decade since I went to a dealer to buy a car so I was quite nervous about the process.My son found on the internet a great deal on a barely driven 2018 Subaru Impreza hatchback at this dealership, which he noted had great Google reviews. We went last weekend and met with Josh and then with Gary on the financing, etc. There was no hassle or pressure at all and they were very fair, honest, friendly and respectful. I wanted to trade in a 20 year old Suburu Outback in rather poor physical (but good running) condition mostly just to not go through the hassle of selling it myself and while they were pretty honest about its low value they never questioned taking it and did all the work regarding title, sales transfer, etc.The whole process was quite smooth and did not take long at all. We picked it up yesterday (they actually had it ready the next business day after I visited but I was not free to get it for awhile) and all was great.I would totally recommend this dealership to friends and family. One of the best car dealerships Ive ever done business with.

Ka
Review №51

Anthony Smith was the best. I was welcomed when I first walked through the door. He made me feel very comfortable through out the process of picking out my new Forester. He also gave me the best price around. Highly recommended. Knows his stuff when it comes to Subaru’s.

Jo
Review №52

One of the few dealerships that wont charge you thousands of dollars in hidden fees. Im very happy with the car i got.

Su
Review №53

Buying a car from Rye Subaru was a pleasure. Im handicapped and my current aides dont drive. I chose a car online and they brought it to my house so that I could see it and took my car back for evaluation. Once we settled on a price, they took care of all of the paperwork and delivered my new car ready to go.. all of this within a week!I just had my first service appointment at Rye Subaru, and, again, a good experience. I made an appointment to have it done while I waited. The waiting room was pleasant and the time for service short.

Le
Review №54

Anthony Smith at Rye Subaru made the process of buying my used Subaru Outback super simple. He was beyond helpful in evaluating my available options on the lot and Im still in love with my car (and the heated seats!). Hes the best!

Th
Review №55

They deserve more than five stars. 🌟 I went online to rye subreu website yesterday and was helping my dad look for a good deal on a pre-owned car and I saw this car online and we went to look at it today. we went to test drive it and check it out. rye subreu sales rep Josh Glahn was amazing. He was very respectful and very knowledgeable. Josh was very patient and answered all of our questions and concerns. most of all compared to most car dealerships they do not push you and sale pitch you they are willing to work with you. if you are looking for a used or pre owned vehicle I highly recommend rye subreu ask for Sale Rep Josh Galhn. Great selection and reasonably priced for vehicle value. one of the best friendliest and nicest and most hontest used/pre-owned dealship. They work with you and are not pushy. 👍😀❤❤

An
Review №56

Great experience! Helpful, friendly and informative.

G
Review №57

Quick and reliable service.

Tr
Review №58

The service went great and the customer service was on point. I will be back for my next service and look forward to it.

Br
Review №59

Dealing with Lester Li was a dream. This was my first experience at a dealership and the experience exceeded my expectations. Mr. Li patiently answer all my questions and took his time explaining the contract to me. I would highly recommend Rye Subaru to all my family and friends.

Li
Review №60

Rye Subaru is the best, we have purchased our last 3 cars from them and will continue to go back!

GT
Review №61

I meet tommy, hes really helpful, friendly and nice. he cares about my need. i would recommend going in and have a chat with him about cars options.

Su
Review №62

Service appointment went great. Car was taken in on time and returned in a reasonable time.

Wi
Review №63

After a horrible experience at another Subaru dealership near my home, I became anxious about the entire car buying process. I was immediately brought back to the last time I bought a car where I felt basically harassed into purchasing a vehicle and then spent hours at the dealership while the deal got put together.There was none of this at Rye Subaru! My salesman David completely redeemed the experience for me and made the car buying experience a pleasure. He was genuine and listened to my needs. I left there with the right car at a very fair price.

Do
Review №64

Rye Subaru is fantastic! I have always gotten good service and in a timely manner. Even now with the COVID situation, they are very accommodating and I feel safe there. The service reps are wonderful, caring and thorough. The sales department is equally wonderful. Kudos to Annie Amorasano and everyone in the service department!

M
Review №65

I recently purchased a Subaru Forester at this location and was very satisfied with the service. I made an appointment and the salesperson greeted me at the door. Lester Li was friendly and attentive and I never felt pressured to finalize a purchase. I told him exactly what I was looking for and the price range within my budget and he provided great options, never trying to upsell. This is not the first vehicle I’ve purchased from a dealer, and prior to making this purchase, I visited 8 dealerships. This was by far the best car-shopping experience I’ve had. Also, great coffee!

Jo
Review №66

Great car buying experience. Was able to buy my new 2021 Crosstrek Sport while driving between Exit 2 and Exit 5 on I-287. Had already priced this vehicle at 2 other dealerships and David Nausch was able to give me a substantially lower price in only 3 exits. Met him for the first time a few minutes later and signed the paperwork at agreed upon price. Car pick up was stress free as finance and extended warranty pitch was in a non pressure environment. Dealership was super clean and all employees were wearing masks. Time is money and I spent less time buying this car at a great price than waiting in line at bank drive thru. Thanks David and Rye Subaru.

Da
Review №67

Did service quickly and in timing promised.

Ad
Review №68

This is my second car from Rye Subaru and the second car I’ve bought with Anthony Smith. If you want the best price on a Subaru in Westchester, Rye is the place to go! Anthony was incredibly helpful and patient with all of my questions and concerns, and helped me find the perfect car for me. He was prompt to return phone calls, and had everything prepared and ready to go the day I picked the car up. I highly recommend Rye Subuaru, and when you go, ask for Anthony Smith.

ha
Review №69

I like to visit this location for all my maintaince work

Ca
Review №70

Anthony was wonderful and made the experience as smooth and seamless as possible. Thank you!

De
Review №71

From the moment I walked on to the lot and Lester Li showed me the car I was interested in... I never felt pressed, stressed or anxious about my first purchase from a dealership. That is definitely a credit to Lester and the whole Subaru family. If youre in the market for a Subaru this is the place to go!

Ma
Review №72

I brought my car into the service center for a BRAKE RECALL & on the way home, after it had been serviced, my BRAKES LOCKED while on the entrance to I-287. I had to get out of the car because Roadside Assistance could not locate me via GPS. I tripped and broke my leg. I had to have 2 surgeries, couldnt walk for months, incurred medical expenses, and lost wages. I will never be able to walk without pain.They offered me $1000 after my Attorney contacted them, which was so insulting, but we asked for more, but my Attorney never heard back.I didn’t want to do this publicly. All I wanted was to be fairly compensated for and to acknowledge their part in what happened to me.Their Customer Advocacy Dept is unable to help because Rye Subaru told them they settled with my Attorney, but there was never a settlement.

Sa
Review №73

My experience was very pleasant! Josh very helpful and patient with me in filling out forms since I left my glasses lol. Very professional! And Alex who went on and above and got me a good deal on ghe finance. Drove home my 2015 Subaru Crosstek in by 1pm out by 4pm. I would definitely recommend!

Jo
Review №74

All was repaired quickly and accurately.

Ty
Review №75

Bought a Used 2018 Subaru Crosstrek Premium with very low mileage for a truly unbeatable price. In addition, the salesman, Lester Li, was extremely friendly, informative, and helpful throughout every step of the process. Could not be happier with the vehicle I purchased or my experience with Rye Subaru.

Ad
Review №76

I went to Rye Subaru to get a few of my car problems fixed. I thought it would be like pulling teeth, but instead it was quick and painless. The staff was nothing less than great and made this first time visit a pleasant one.

An
Review №77

Everything was smooth, the loaner was very nice and everyone was wonderful.

Ge
Review №78

I had a good experience at Rye Subaru. I called to schedule a recall issue and have an accessory installed. I got on the calendar, the appointment was confirmed, it started and ended on time. We arranged after-hours pick up, and that all went smoothly. Price was as agreed.

La
Review №79

After some rocky experiences at Rye Subaru service, Eric came and really saved the day. When many things needed to be fixed he came up with a clear plan and made sure we were taken care of. He communicated well and kept me in the loop. I will return if he is handling my claims

Jo
Review №80

Recently visited Rye Subaru looking for a second-hand car for a family member. Last year I bought a new car here, and the service was so good... well it just made sense to go back. The salesman this time was Lester Li, and he got what I wanted straight away. No up-selling, no hard-sell, just friendly and competent. Very happy with my purchase and the service.

Ke
Review №81

Casey and Alex both helped my mom out on picking out a certified pre owned 2018 subaru forrester. Helped out in pricing and were very patient with us. Definitely coming back to do business.

Br
Review №82

My experience with Rye Subaru was top notch! My salesman Dave did everything he could to meet the criteria I was looking for! All phone calls were returned promptly & Dave was always so pleasant and helpful which made my buying experience a wonderful one!

Al
Review №83

So happy with our new Subaru! We got the car we wanted in time for the holidays and it even had a bow on it! Thank you to everyone in Rye!

An
Review №84

Shopping experience was hassle free. We feel we received a fair price without aggressive sales tactics. The car was on the lot and they got it ready quickly and when we needed it. Our sales representative is Annie and she was amazing! If you go to Rye Subaru, and I recommend you do so if shopping for a Subaru, ask for Annie!

Ed
Review №85

Dealership customer service for maintenance is convenient, fast. Never any issues and convenience of overnight drop off

Ge
Review №86

Great experience! I approached Rye Subaru online and quickly got a response from David Nausch. I knew exactly what I wanted (2017 Forester with Eyesight safety system ...at a competitive price), and I was under a time constraint so needed to move pretty fast. David zeroed in on 3 or 4 options, and the info...including detailed pricing proposal... was in my inbox within the hour. I bought my car the next day. Fast processing, reasonable price, great attitude from all concerned. I met several other members of the Rye team (head of sales, business office person, the gent who evaluated my trade in, and even the owner of the overall business). All were professional, constructive and upbeat without any pressure. I had already done some comparative shopping, both online and at another Subaru dealer, and I found the price I paid to be just what I’d hoped.

s.
Review №87

Learn how to treat people respect, and then pass down what you learned. This is ridiculousEdit; I do have family in the area of the world which is why I would be in a different state. Great attempt at fixing the issue though Rye! Awesome customer service

Jv
Review №88

I brought my car brought in for 2 recalls which was fine they did what they needed to do. Although when I got my car back the strip lights I installed under the seats of my car were unplugged and the wires were just left on the floor. I thought I would get my car back exactly the way it was before I brought it in at the least. I guess not.

Ca
Review №89

I am careful to always make an appointment ahead of time. Then one Sunday I ended up with a nail in the side wall of my tire. I knew I needed new tires so I took a risk and just showed up on Monday morning. I was treated wonderfully. They took me right away and kept me informed about tire availability and wait time. It was a very positive experience.

Di
Review №90

I wish I could give zero stars. I just called the service department. My daughter has a check hybrid system warning and we cant get an appointment for 2 months because its diagnostic. When I questioned that, the representative said, I can make an appointment in 2 months. What you do between now and then is up to you and not my problem. Speaks volumes for your dealership. Ill go elsewhere.

Ad
Review №91

Was a great experience leasing my car here and I can easily see leasing again! Was beyond easy and the reps made me feel like they were helping me rather than selling to me. They also do nice events like just recently (Oct. 2019) they gave out Subaru themed dog toys which our dog loves.

Da
Review №92

I brought my mother in with hopes of her leaving with a new car that day. We left another dealership and having such a bad experience, I immediately called the nearby Rye Subaru and made her an appointment that day. We had no idea what we were getting into! We were greeted by the kind Sales Manager, Casey, as soon as we walked through the front door. We already knew then we would leave with a new care based off the warm first impression we received. Casey brought us to our Sales Consultant, Jimmy Telesco, and ensured us we were in good hands. Jimmy is, hands down, the best sales consultant we have ever dealt with. Many of times, you deal with a lot of sharks who are trying to sell you something you dont need. Not only was Jimmy extremely genuine and polite, but was so helpful with helping my mom which car was best for her. We test drove a couple of cars and she signed a lease that same day! We really cant thank Jimmy enough for all of his help and making this process a quick and easy one! My mom is finally driving the car of her dreams!

Ja
Review №93

Had a great experience working with Anthony Smith and Garry over at Rye Subaru. I walked in Memorial Day weekend, with no appointment. Anthony was the salesperson I worked with. He advised me to consider/test drive the Subaru Forester Black edition that was in their lot. I immediately knew this was the perfect compact SUV for me (the size and style were the most appealing factors.) I didnt make a decision the day of the test drive and was not hassled or pressured into one which is always pleasing to a potential customer. After further research and working with Anthony, my dad and I finalized our decision on the same car I test drove a few weeks earlier. I came in for signing and Mike, the general manager was welcoming and invited any current or future questions or concerns. Later, Garry went over the financial information and optional maintenance/tire coverage. Again, this was a no pressure environment and there no hidden secrets in signing the papers. Finally, Anthony went over the specs in my new leased car, which was very informative to make the most of the vehicle. Overall, I would HIGHLY suggest this Subaru dealership if youre looking for a safe and reliable vehicle with a accommodating and friendly team facilitating the purchase.

Le
Review №94

Came for my 24 months service, very courteous staff and all was done on time. I am happy with the service.

Ma
Review №95

I had a great experience purchasing my new 2020 Outback. Jimmy and Casey we great and tracked down the car I wanted in less than a day, when other dealers said it would take 2-3 weeks!

Ch
Review №96

I was interested in changing to a car that had a good safety record on snow but was reluctant to give up my old car that I loved. Neil Downing recognized this and was happy to answer all my questions and tell me all about the Impresa. However, at no time did he pressure me to purchase so he gave me the time and information I needed to make an informed decision. I am delighted with my new car and the purchase experience was a really good one.

Am
Review №97

Polite, fast, efficient!

Ra
Review №98

Every person I met with and had the pleasure of speaking to, were extremely knowledgeable, warm, and understanding. They showed inordinate patience with me as I was having great difficulty in making a decision regarding my purchase- having nothing to do with Subaru! My satisfaction, on multiple levels couldn’t be higher This is where you should buy your Subaru. Ask for Ty and David N. You’ll be glad you did.An extremely grateful new OUTBACK owner.

Jo
Review №99

Place is a total ripoff...I was conned into a lease with a high down payment plus a trade in. My father was ill and tried to reverse this unfair contract and was berated and verbally abused by the apparent General Manager there Mike. Was never able to reverse the deal but thanks to Subaru’s poor workmanship of new cars, Karma and The Lemon Law he had to take that car back. Got all my payments back plus the down payment plus the value of my trade in!! Life comes at you fast. Comes to show don’t ever underestimate someone and treat people like you want to be treated. Never go there again and will always tell my victory story about that place to anyone I know.

Ad
Review №100

I have had back to back great service visits last year for my Subaru Outback being greeted when I pulled up to the service area, stepping into the customer service area greeted with a smile, telling me how much everything will cost, just steps away from Metro North to get to work and picking up my car anytime at night even after hours to drive home my perfectly serviced vehicle. Here’s the bottom line...if you don’t get and/or follow the service requirements needed for your Subaru or any car by the dealership with original parts because you chose the cheaper run of the mill service shop option its going to cost you $$$$$ in the long run. It’s best to do it right the first time.

Information
22 Photos
100 Comments
4.2 Rating
  • Address:1175 Boston Post Rd, Rye, NY 10580, United States
  • Site:https://ryesubaru.com/
  • Phone:+1 914-967-6300
Categories
  • Auto broker
  • Subaru dealer
  • Auto repair shop
  • Car dealer
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:Closed
  • Wednesday:8:30AM–7:30PM
  • Thursday:8:30AM–7:30PM
  • Friday:8:30AM–7:30PM
  • Saturday:8:30AM–7:30PM
  • Sunday:8:30AM–5:30PM
Payments
  • Checks:Yes
  • Credit cards:Yes
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