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Overhead Door Company of Salem
4723 Portland Rd NE, Salem, OR 97305, United States
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Overhead Door Company of Salem
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Br
Review №1

Got in and out without a hassle, Noone tried to upgrade or sell me more than I needed. Knowledgeable staff, honored a military discount and the house dog was absolutely adorable.

Ke
Review №2

Great work done in Albany. Reasonable rates. Quick service (broken torsion spring) which led to broken garage door opener. The tech (Barney?) quickly diagnosed the issue and had parts on-hand to fix it. The opener has never worked better.

A
Review №3

I visited the showroom today to view garage door window options in person. The front desk person was helpful and courteous. He was the only employee (out of 5-6 employees) wearing a mask. Also, zero social distancing between the other employees. I can (kind of) understand being lax behind closed doors but certainly not when clients are present.3/5 stars because they didnt have an example of the window that I wanted to see, plus the lack of masks & social distancing. I might update my review to 4 stars depending on the service I receive when my garage door is installed. To date, the salesperson Mike has been very helpful.My family has used Overhead Door for decades but I will likely check elsewhere in the future should the need arise.

Ro
Review №4

Disappointing response for service request. Zero response from them.Requested residential garage maintenance and safety check as it’s been awhile since garage door was installed.Update after response from owner: I didn’t say that I called. I sent a request from your website form. I provided the reason for the request and my contact information.

An
Review №5

Rude. No empathy, bad service. Laughed at my problem and said I was tying up his phone line with a question. Kept pushing for a service call. I told him I lived in Eugene and that office was worthless and not helping. He kept pushing for a service call to reprogram the remote. Money hungry. He said hes all I have is Eugene is so worthless and laughed again. Calling corporate.

ky
Review №6

Supper nice costumer service also have every thing you need to fix our setup a garage door I also love the dog they have

Ri
Review №7

I find it interesting to read the other reviews. Many 5 star reviews proclaiming excellent service, on time appointments, outstanding workmanship and fair prices. Then there are those with 1 star stating the exact opposite. Now how can that be? I dont believe it. What I believe is some people are simply hard to please and are expecting to be let down.After dealing with Overhead Door Company of Salem Im convinced the many 5 star reviews are accurate. I received excellent communication, fair pricing, prompt arrival for the appointment and service with a smile. I highly recommend this company for all your overhead door needs. Give Kyle a call, you wont be disappointed!

DE
Review №8

Thanks for the terrific service... the field rep was very courteous, fast and professional. Will definitely recommend your company when the opportunity comes up!

Mi
Review №9

I had overhead garage door come over and look at a problem of mine if it isnt an easy fix They are not into it The 1st guy that showed up no cant do it The 2nd guy that showed up said my garage stank Not a good experience

Ni
Review №10

The overall experience was amazing. The technician (Barney) said he was going to try everything he could to fix the door instead of going straight to replacing it, as three other companies told us to do. He attempted one idea that didnt quite fix it completely so he attempted something else. He fixed it and it saved us over a $1000! Barney was professional and friendly. I appreciated that he explained everything he was going to do. I would highly recommend Overhead Door Company of Salem for your garage door needs.

Br
Review №11

Great customer service. came out fixed within 25 minutes.

Wi
Review №12

Our cat was hiding in our garage and ended up sleeping the night in there when we accidentally closed the door, trapping her inside. During the night, she chewed on one of the sensor wires and damaged it. In the morning, we could not get it to open automatically. We called around to get some estimates on what a service call would cost. Overhead Door Company was very reasonable and we were able to schedule a repair with a short wait time. They were also the original company who installed our Legacy 650 garage door opener about two years ago. The technician, Dan, arrived on time (just as he had before) and was courteous, respectful, careful and competent. He had the sensor fixed quickly without any difficulty. The entire team, from the initial phone call to paying the final bill, was outstanding! Everyone was friendly, knowledgeable and professional.Thank you Aaron, Tristan, Dan, Kyle and Amber!Lisa AranaSalem, Oregon

Fr
Review №13

The spring on my garage door snapped over the weekend. I contacted the business to get a price quote and availability to fix. Price and availability were both great. Dan came out the next day. I was told he would arrive between 11 and 1, and he arrived by 11.15. Efficient and professionally installed a new spring, checked everythingetc, and was done within 30 minutes or so. Very good service. I would recommend.

Co
Review №14

Garage had quit working over the weekend. Called on Monday and had a service tech out the next afternoon. Great work and everyone I spoke or interacted with was friendly, helpful and very kind. Definitely will use this company again.

Jo
Review №15

I have an ancient Sears garage door opener that works but no remote. These guys sold me a remote that is compatible and saved me a lot of money and hassle.

JT
Review №16

I called Overhead Door Company of Salem last week to fix a broken spring on my garage door and the reason I called Overhead Door Company of Salem is, I had them install my garage door when it was new several years ago and they did such a great job then I wanted them to do the spring replacements and maintenance on this job as well. I had them replace both springs because it only makes since if its torn apart that far anyway to easily do them both. Ive seen this companys work in the past from the commercial side of it when I was in the work force and was very impressed with the professional and clean installations at my work place and thats why I chose them to install my new garage door at home and now for this repair job. Barney was our garage door technician and was very prompt, professional, and quick at the job. Barney also answered some tech questions I had about the springs and calculations of force and balance and he explained it all to me very well.Five Stars All The Way For These GuysMake Sure Its - Overhead Door Company of Salem

Jo
Review №17

Baldo Pedroza from Overhead Door came out and installed a new garage door opener at our home. He was professional, warm and efficient. This happened during the COVID pandemic and he was also very careful with all he did for us. I am a repeat customer as we had a door tune up a decade or more ago. Highly recommend this company.

Fr
Review №18

My garage door opener had a broken part. I first called another company who told me the part was no longer available, but they could install a new opener. I called Overhead Door. Dan came out, had the part, installed it, lubed the door and made sure the opener was working correctly. It took him 1/2 hour and the price was very reasonable. Super service!

Al
Review №19

Scheduled an appointment. Was expecting service between 12-3pm on a Wednesday. Called that day to confirm. Got confirmation. 3:30pm rolls around and no show. Call to see what happened and all of a sudden no record found. Said thats not my problem, my problem is the bay door you were supposed to be here to repair. Their response was that if I was going to be rude I can take my business elsewhere. So we did. I highly recommend you do too.

Pe
Review №20

They saved me from intruders by fixing my garage door.

Ti
Review №21

We used Overhead Door to install three new garage doors with openers and we were very happy with the product quality, the installers and the overall experience of selecting and buying the doors. We were happy to buy these from a local Salem company and would recommend this business! Thanks

Ro
Review №22

Theyre polite and courteous and theyre clean and they also have a great work ethic.

Ra
Review №23

I just had a guy come out today he was so nice and patient. i wish I would have gotten his name but he darker hair beard and mustache super nice I would reccomend them!!

Al
Review №24

In the last winter freeze we had a large metal spring break on my 2 car garage door. I called Overhead Door and though they were busy with other winter repairs he came out the next day and replaced the spring and tuned up the door. It works great. His price was very reasonable and he couldnt have been nicer to work with. 5 STARS.

Pa
Review №25

The tension spring on my wooden garage door broke. They were available the following day to come and look. I was told they recommend replacing both springs and the fee was $249. The gentleman was able to do it in 30-45 min. The whole process was easy and they were fast flexible and economical. I would recommend them for sure.

Wa
Review №26

A good knowledge with people and it took less time to get hard I wanted then they said

Sh
Review №27

I called overhead door about my broken garage door and they were there within the hour. They fixed it within 15 minutes and it was wonderful. They went above and beyond fixing it and answered some of the questions for me. Thank you overhead door

Ma
Review №28

Henry at Salem Overhead Door was very helpful and professional. I had a broken garage door. Instead of immediately suggesting an expensive service call, he gave me several good suggestions so that I could fix it myself. It probably saved me $100. Thanks a lot. ~ a year later ~ no complaints.

La
Review №29

Quick response time, reasonable pricing, knowledgeable staff and excellent customer service. I am very pleased and would highly recommend them!

Gr
Review №30

Bad customer service. Cheap materials. Didnt want to fix door until I filed a pre complaint form with CCB. Puts yard signs up even before he gets the job. Unscrupulous business.

Vi
Review №31

Friendly staff in very helpful

Jo
Review №32

Had a garage door installed for inlaws .Installer gets 5 stars !!! Inlaws pushed the lock button and we couldnt figure it out ? Called salem office and they took care of it. Office people get 5 stars !!! Installer came out showed us how to work it !!!Another 5 stars !!! Keep up the great work !!!!

E
Review №33

Helpful staff!

Sa
Review №34

Strong level of customer service with quality work.

Pa
Review №35

I find it absolutely ridiculous that this company charges for estimates when every other garage door company does not. They did not tell me this when I called for information. In addition, they said they would call to set up an appointment. Instead they showed up unannounced then sent me a bill for over 200 dollars for an estimate that I did not authorize!

Co
Review №36

Treated poorly, would not respond to e-mails.

WE
Review №37

Always comes out as soon as possible, and gets the job complete.

ja
Review №38

There is to find everything for your doors

Information
5 Photos
38 Comments
4.4 Rating
  • Address:4723 Portland Rd NE, Salem, OR 97305, United States
  • Site:http://ohdsalem.com/
  • Phone:+1 503-393-1236
Categories
  • Garage door supplier
  • Door shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Service options
  • Online estimates:Yes
  • Onsite services:No
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