It was amazing I went there to get some cookies but they were none so I had to get a cake pop. Other then that it was great!
Omg! I do not recommend this starbucks. This branch is always super busy. Its a fact that something will definitely come out wrong on your order. Especially on-line orders for pick-up. Smh!🤦🏻♂️
Took 30 minutes for one of our 3 items we ordered ahead. A food item and drink came out timely but one drink (which was the same drink as the other one, so makes no sense) took a ridiculously long time. Awful time management. Absolutely ignored my girlfriend standing there for the longest time.
Good atmosphere a bit busy what can you do it’s starbucks I ordered the honey mint citrus hot tea 😊 so good
Love the way employees treat customers very nice and welcoming. The white chocolate frappe is mmmmmmmm......
Busy Starbucks location. Usual Starbucks quality. A couple tables had outlets nearby. Space was a little tight inside. Employees were working hard, but still friendly. Parking is fine for smaller vehicles. Due to the relatively narrow strip of land, stay alert for the drive-through traffic. Nice outdoor seating area. Good looking building from the outside.
This lady and the skinny guy in the window messed up my order 3 times. The 3rd time i just drove away with the wrong coffee. I didnt want to hold the line up anymore so i left. They got mad and started giving me attitude after the second one. I asked for a venti white chocolate mocha with vanilla sweet cold foam and white mocha drizzle. 1st time they gave me caramel drizzle. Second time they gave me reg mocha and it was darker than the black coffee. 3rd time they didnt even add the drizzle. He said in a loud voice i repeted your order 3 times. U said mocha drizzle.. i said no white mocha drizzle. And the guy in the other pic was distracting the blond lady so she kept messing up and giggling
I ordered my drink on my app estimated time was 8 min. I know they are a lil busy mornings so I gave them a few extra min before I arrived. I arrived about 4 min after the estimated time, drink was not ready I was asked to wait a few min the batista was making it now I stepped away as to not block the pick up area. I asked about my drink a few min after I was told it was given to someone else my mistake I was upset and annoyed because I was on my way to work they took another 8 to 10min to make my drink so i had to wait for my mobile order an extra 15 to 20 min. Sadly this is not the first time this has happened at this location so I dont frequent it too often. I will not be ordering from this location any more.
Love starbucks its not that this place is bad its just always busy and running behind. They need to open another location close by to alleviate some of the crowd
I have been to many Starbucks but let me just start by saying that Andrew is the best barista that I have came across. Hes so nice And attentive. My coworkers and my orders always come out tasting delicious every time Andrew makes our drinks. He always has the place running smoothly and is very organized. Thank you Andrew and the rest of the staff for great service😁
They wouldnt even grind a pound of coffee for me that I purchased . employee Emily had the worst attitude for being in a position to help people at any given time.
I was greeted with warm, bubbly, happy, loving energy by Andrew and the rest of the team. They were kind to acknowledge me for a 30 sec wait, Andrew took my order and the team had it ready in a couple minutes despite being pretty busy! I love that a couple 90%+ of Starbucks’ families are so warm and genuine when anyone comes in and quick to acknowledge people who are extra kind and reciprocate that back! It’s a big deal to feel comfortable when you walk into a place like that. FLAWLESS EXECUTION! 1💚🔥
Quick service. Clean location. Friendly staff. I like when I can go in quick and be taken care of. The wait wasnt long at all despite there being more than a few people in front if me and a full drive thru. This is how business should operate. Great job!
I go to this location all the time and wanted to give a review. I order here before my shift, even when we have our own ice coffee at work. Shhhh, I did not just say that. Point is I love Starbucks it caters to multiple dietary matters and is on top of their tea game. As someone who is allergic to milk, I LOVE Starbucks cause you get the options: Oatmilk, Almond, Coconut. Mwah, chefs kiss. And its always an awesome experience too. Customer service is always A game, model customer service. I couldnt think of a better establishment and for coffeeeee.
Guy at the drive-thru was rude. Also, I ordered a caramel ribbon crunch and they didn’t put crunch toppings. How disappointing
ANDREW (Short hair) HAS AN OUTSTANDING CUSTOMER SERVICE!
Fast and good customer service.
Ive been going to this Starbucks for many years now but about 3 months they got new employees and well that has changed my mind on this Starbucks location. In three particular time Ive walked in to order a drink and I always have to wait more than 25 minutes to get one drink. The people working at this location have changed because before 3 months ago I would walk in and out didnt matter what drink I ordered. Im really upset about the service I got the three last times I went its sad because I live down the street. Never again
This location is very busy, average wait time for a mobile order is about 20min.
I just waited 40 minute to get coffee (drive-thru) 🙄
I wanted to give this starbucks 5 stars because the employees that work there are the sweetest people. Tonight I messed up my OWN order not realizing I chose vanilla creme instead of vanilla bean and Stephanie, Im not sure if she was the manager or an associate but she didnt hesitate to fix up the order for me despite me not wanting her to do it because it was my own fault and I didnt want her or her team to have to fix a mistake I made but they immediately made it for me and gave me the order.I appreciate all of them that worked tonight on Feb 23 I wish I got everyones names. Thank you all again!I hope you are all recognized for your kind gestures.
I always come to this location always great service always got my order on time today I have to wait 15min and I got answer you have to wait. I put my order online so i dont have to wait
It took very long time to get my order.
I was so dissapointed with the service i got here today. I watched and waited while 12 people got their order before me. After about 15 minutes the girl then asks me what my order had because they didnt know. This is already after telling another girl the exact same thing. Then while im leaving the girl at the counter said something rude thinking i wouldnt hear. Just sad cuz i never get bad service in the evenings.
Terrible. Out of nearly every item outside of coffee. No sandwhiches or sauces, and they messed up our order. The manager needs to be investigated for poor logistic practices.
A nice place with attentive and cheerful people
Really nice server. Super busy place!
I love this place exapt the drive thru it sucks
Great customer service. Great selection of drinks. Always good.
Please train your employees better, they take forever to make the drinks, especially for mobile order
DRIVE TRU LANE IS EXTRA LONG
This is by far the worst customer service ever..I had to wait almost 25 min for my 2 drinks..and to top it off it was wrong had to go back and get it re done again another wait..🤦🏻♂️🤦🏻♂️
This place is expected to be good and it really is. There is a large variety of things that you can order. All of the food and drinks that are offered are great. The only bad thing is that most of the time there is a decent wait time to get and order your drink or good.
Always behind they in desperate need of help.
Long wait by drivethrue 10pm its closed
Trust me I love coffee but this location is always packed. The waiting will be more than 20 min. Im grumpy at this point.
Excellent recommendation and their cashier is nice.
I stop by here for Coffee l every morning before work . I recommend Starbucks
Ok
Nice but very busy. Took quite a while to get our order. Need to hire more help.
I have to give 3 stars due to the super long drive thru line and 30 min wait.
Mango dragonfruit with lemonade double blended 🔥
Even though they were Extremely busy they did their very best to get our orders out efficiently and the were very polite.
My aunt and I had a bad experience at this starbucks. 1st we order venti and they said they were out of venti cups so we just got granda once we got home 1 of our drinks had a candy rapper from olive garden... I had never had a bad experience in Starbucks.
This Starbucks is so full it needs another one next to it.
Friendly service
Baristas are friendly -they made my coffee delicious-see you soon😁
Been coming to this location for a while because it’s the closest but I’m officially done with this place…Third time getting whole milk when I asked and the label reads soy…Ridiculous to get home and not be able to drink beverage I paid over $5 for..Never again
𝐆𝐫𝐞𝐚𝐭 𝐏𝐥𝐚𝐜𝐞. 𝐖𝐢𝐭𝐡 𝐯𝐞𝐫𝐲 𝐠𝗼𝗼𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞
Fast and great customer service.
Always packed!
A famous coffee shop in town. All I can say was the coffee was really good, Customer service was excellent, Clean and relaxing ambiance. Love to be back here and have some of their caramel frappe.
Atmosphere here is nice. Friendly workers and great drink quality. Not a long wait time. Great place.
Ask for Xochilt, shes wonderful.
Drive thru causes dangerous traffic back up but overall decent location
Cant get enough of my Green Frap. busy place but what starbucks isnt. 😍😍
Good service, and they were following the health procedures to protect our health.
While the menu is standard Starbucks, this one has consistently excellent, friendly service. The baristas are quick and courteous. The only downside to me is that some of the cakes are clearly prepackaged and dont seem to heat well. Parking is not a problem.
Kind of a long line for the drive through, its almost faster to order through the app...
Drive thru is always busy. I repeat, waiting time is about 30 minutes, minimum. Ive been there in the morning, afternoon and nights: the same long, long waiting time. If it wasnt for my wife, I definitely, absolutely wouldnt wait at all. Waste 30 minutes of my time to pay $5.35 for an iced latte, no way. Not me. I do it though for my loved one.
I love the workers there always friendly and polite. Surprisingly, this store is very limited to the variety of food face apply. I have brought this to the attention of the managers and the district managers many times over the years. This is only my opinion an observation oh, what I have noticed is that when I go into nicer areas they are always fully stocked, the variety of salads and sandwiches are wide... I find a bigger variety of healthier choices in those areas outside of San Fernando Sylmar.I know Starbucks can do better for their Sylmar and San Fernando stores. Lets wait and see!
Love this Starbucks location!!! AMAZING service, EXCELLENT staff, Best Coffee Baristas ever!!! Drinks are always Perfect!!!
Love their customer service, they dont take forever to have your order ready.
LOVE there Carmel Macchiato upside down no foam, the challenge is it costs a fortune and good luck getting your drink right, I dont believe they even know how to make my drink, then they say we make it right or we will make it again, yeap, right after you wait in a long line again!
Most of the time I could get a space to seat & do my work. Music is a Lil loud, but the workers are nice & friendly!!!!!Love SAN FERNANDO.
No courtesy on this covid, I was traveling form sfo to San deigo and I requested a restroom for my kid was urgent and denied saying no keys are there for restroom.
They were ok but they have been out of reusable cups 😥
Solid and friendly. They stay on point. This is the one and only that I have not had to return for missing something or my coffee being wrong. Keep up the good work guys! Coffee today on point!
Great place for a coffee, employees are very polite. There was just a huge line in the drive thru that seemed to take a while to move forward. The drive thru is very small so it does get crowded and there might be light traffic in the intersection before entering it, so be careful. Other than that flaw great place, great atmosphere !
Great coffee based beverages
Always friendly here. Line always long.
Coffee was good and service was fast butI initially went there to try and get some work done in my laptop but found the place full of people just sitting down looking at their phones so Ill just go to macdonalds next time.
Good service, nice atmosphere, very good to have this location in the community. Wish it was in a little more private setting/location.
If they get your order correct its usually standard Starbucks quality. This location is so busy that the customer service is barely there. There are a few employees that try to be good at service but those dont include the management.
Love their drinks but once in a while they dont get the drink right
If I’ve fallen in love with starbucks, this one could be a particular.Their employees are friendly, offering a fast and really good services. For the place, the interior, the sunlight goes in, I believe everybody loves being inside especially because of the smooth sunlight. As for exterior, the good layout of out-door sitting can be a reason you sitting outside, felling relaxing. This is the first time I being there, and this one leaves a really good impression on me.
Great service. Food was fresh.
Pleasant Staff & good food, but try to avoid the Morning Rush Hour Madness.
I’ve gone 3 times and every time they mess up my order. Short staffed and very slow. This is unacceptable and I will not be coming back here anymore.
I visited different stores in Burbank, Glendale and others... But I dont know why my macchiato taste as regular coffee mixed with milk on this store. Is not the first time.
Ordered my caramel latte drink with ONLY 1 pump of caramel and it seems they added 1 extra pump to it instead 😖 it was way to sweet !!! I called various times to complain and they never answered nor there was a way of leaving them a message! So disappointed! It’s a cold weather and I was looking fw to have my nice hot drink and chill at at home but it didn’t happen !
Everything so good including prices 😂
Its the best!! Whats not to like🙂
Avoid the car lines, just park and head on in, less than 5 minutes and your drink is out
The customer service is always friendly and patient. But the drive thru is in an awkward entrance that blocks others from going through. And the inside is always full so you have to stand most of the time. Not a big deal since youre waiting for a tasty drink!
If I’ve fallen in love with starbucks, this one could be a particular.Their employees are friendly, offering a fast and really good services. For the place, the interior, the sunlight goes in, I believe everybody loves being inside especially because of the smooth sunlight. As for exterior, the good layout of out-door sitting can be a reason you sitting outside, felling relaxing. This is the first time I being there, and this one leaves a really good impression on me.
Drive thru takes way to long to go through. 20+ minutes is a joke for the amount of cars in line....Updated to 1 star because they gave me the wrong thing -_-
Fantastic serviceThey know how to make my drink ask me how Im doing 😂
First time visiting this San Fernando City Starbucks and the people were very very friendly and nice the place is very clean I will definitely visit again.
I love Starbucks the employees arereally sweet kind. And they are amazing awesome costumer service. Im really happy that Im enjoying their beverages
Line is always crazy, but my coffee is always fresh.
Great coffee. Not low prices but not high either. Great desserts. Really nice atmosphere and friendly employees.
Good spot for coffee on the go. Same overpriced coffee as is the case with all Starbucks in my experience. Happy hour is 2 for one on Fridays I think. Overall quick decent service. Two ambi- bathrooms for public use. Now only one due to covid-19. Quick friendly service. Be warry of the current events in society when visiting places like this. A lot of strange interactions lately due to the stress of covid. If you have a problem just call the customer service number on line. Warning ⚠️Its kind of a pain, but if truly dissatisfied call and complain they will usually compensate you for your time.