user
Reel Time Sight & Sound
26381 Via De Anza, San Juan Capistrano, CA 92675, United States
Appearance
Reel Time Sight & Sound
Comments
No
Review №1

I was going to use a place in Corona Del Mar, they were too busy to return a call or email. I call Real Time and boy was I pleased. I worked with Ian he was great! He had me in the schedule within two weeks! The guys that came out were clean and professional. 10/10 would recommend!

JR
Review №2

Ian was outstanding. Worked hard to track down a pair of speakers for me. Very good customer service.

Am
Review №3

Our experience with Reel Time has been top notch. They built a custom entertainment cabinet for our home and installed all our electronics to fit seamlessly. They are creative with design, accurate with their timelines and take tremendous pride in providing quality products. Jon, Andreas, Kevin and Fernando were all a pleasure to work with. Their work isn’t cheap, but you get what you pay for. Can’t wait to recommend to friends and family

La
Review №4

The overall experience was outstanding. The buying experience with Jason was excellent, with the showroom and in-home consultations very helpful. Our input was factored into the component selection in a positive manner. The installation with Jose and Sergio and Kevin also met (high) expectations. The cabinet work by Andreas exceeded our expectations for quality and matching. The finished product looks like it was always part of the original cabinetry.There were a few issues, and the way those were handled is the basis for the 5 stars rating.The follow-up was quick and the corrections were fully implemented. Everyone’s attitude and behavior was constructive and collaborative. The final result is exactly what we intended from the onset. We will definite work with Reel Time for our future audio-video needs and recommend them highly.

Ja
Review №5

We have had some equipment issues, but Reel Time is extremely responsive! Kevin has helped us every time we have had an issue, most times the same day! 5 stars for Kevin!

Ga
Review №6

I wanted a new state of the art TV, so I researched specs and services provided by many retailers. After consulting with Reel Time Sight & Sound I immediately made my decision. I selected Reel Time Sight & Sound because they are extremely knowledgeable and have great installers. All the workers treated me great. They scheduled my installation and ordered the parts. Then they coordinated the complete job with the exact parts I ordered. The installers arrived on time and performed a clean installation. I recommend Reel Time Sight & Sound to anyone wanting to purchase audio equipment or video equipment. If you want custom cabinetry they build to order with outstanding designers and carpenters.Gary L

Ju
Review №7

I highly recommend Reel Time. Professional, thorough and fair. We were having issues with our home sound system and they were quick to come up with solutions and get everything back working in time for a party we were hosting the next day.

Br
Review №8

Thank you Jon, Kevin and to Jose and Kyle for an amazing job installing our new outdoor Sunbright TV. The work is excellent and extremely professional. I will recommend Reel Time any day!

Re
Review №9

A few Saturdays ago, I was having work function party at my home and of course my elaborate audio/video and house music system was not working properly. My party was at 3pm. I called ReelTime and they sent Lalo out to my house. He was pleasant, patient and best of all got everything working in time for my party. I would never hesitate to use these guys again.

Mi
Review №10

The guys at ReelTime did an amazing job! They were on time and respectful of my home. They went above and beyond my expectations.

Pe
Review №11

The Reel Time Team did a great job from start to finish having set realistic timelines and expectations from the beginning matched with excellent customer service, most important we love using our purchased items. The family room TV has excellent picture quality, the home audio system works well from room to room and the installed internet access points has significantly increased our online speed!

Ni
Review №12

We have used Reel Time Sight and Sound for both of our barre3 studios in Orange County. They are extremely helpful and have helped us trouble shoot problems over the last four years. They are always on time and always courteous and respectful. I highly recommend their services for both residential and commercial projects.

Ar
Review №13

These guys are professional, detailed and patient. Love their recommendations and the final product!

Ma
Review №14

Hello my name is Captain Spaulding. I think they did a super job. I’m looking forward to the feedback recommending all my friends and family to Reeltime

La
Review №15

I really cannot evaluate their technical service as they never showed up at my house for the prearranged appointment. I made an appointment 10 days prior for the next Friday appointment, my day off and it was scheduled from 9 to 10 am. When no one showed up and no phone call by 10 am I called Reel Time. I was told that the technician was on the way and should be there shortly. When no one showed up by 11:30 am I called again and spoke with Jason who then gave me a song and dance about a time window and he is delayed at another job. Again there was no phone call or apology for the inconvenience. I said I know the time window was 9-10. He said he should be there within the hour. At 1:30 pm, 4 and half hours after the appointment time, I call again and am told he was at my house and left a note on the door at 9:30. That is impossible as my door was open and my dog was there and would have let me know if anyone was there. There was of course no note on the door. When I told the this to the guy on the phone, did not get his name as I was quite miffed at this point, he said yea we went to another address with someone with your last name. The whole thing is absolute nonsense. They screwed up big time and could not straighten this out after 3 phone calls. Again not once was an apology offered for this amazing inconvenience. If this is how they handle appointments and customers, I cannot imagine trusting them to do any actual work. My advice is look elsewhere for audio visual service.

Jo
Review №16

Working with Skip and Jon has been a great! Timely, professional, and dialed in!

Na
Review №17

Drew is the BEST! I hope he gets a raise!

Te
Review №18

You guys are awesome!! Helped me so much!!!!❤️❤️

Information
31 Photos
18 Comments
4.8 Rating
  • Address:26381 Via De Anza, San Juan Capistrano, CA 92675, United States
  • Site:http://reeltimesightandsound.com/
  • Phone:+1 949-240-0555
Categories
  • Audio visual equipment supplier
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:Closed
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Similar organizations