They are good people. Service oriented.

Their service department is very disorganized. Calling to inquire if a vehicle is ready is a nightmare 20 minutes, 3 hang ups & numerous transfers I find that my vehicle in for an oil change hasn’t been completed after 8 hours. Disorganization & lack of communication isn’t the fault of individual service personnel. The fault rests squarely the service manage since I can’t be the only one that gets poor service.

Poor service, never answer the phone, had to go times to get the status of my car

Best Prices! Bronco Big Bend 2021and Others

Service now is terrible - my Ford Edge (which has been unreliable over the years) went in to have its brakes replaced 1 month ago, and they still havent worked on it! Will not buy another Ford.

Great service, friendly staff, and I would highly recommend! I will be going back for all my service needs for years to come!

Excellent service an very polite !!!

Customer service can better.

Very thorough and helpful. Eco sport is so cute.

Very poor or lack of customer service. Called to request repair of clutch covered by warranty and a safety recall. I was informed had to leave the vehicle even thought no work was going to be done the day I leave my vehicle and they could not tell me how long they would keep the vehicle. They said they had a big lot where they could leave vehicles parked there until they get to them. So what is the purpose of the appointment if the car will be parked and no work will be done?

3 months old, took my Mustang in for a faulty HID module. They kept the car for 3 weeks before starting to work on it, at which point I had to take the car from them because I couldnt keep renting. I havent taken my car in for 3 years..AND 3 years later, I try to buy a replacement key.. no one in service will answer incoming calls. Go in person, they tell me they dont have it and they dont let me order one through them, instead telling me to try at another Ford dealer 30mi away. Lazy & Horrible service.

Awesome experience, great service and excellent offers! Way to go Cesar!

Service was great! When I first called the receptionist she didnt give me much information. Then I called the person who sold me the car and he was very helpful and put me in contact with the service technician. I had to tow my car to the dealership but they arranged my transportation back home, the driver was very kind. The process or leaving the car was fast and convenient, but I probably have to wait 3-4 weeks to get my car back.

Received a notice regarding an urgent recall on my cars air bag system. This is a huge safety item that needs replacement. Placed my appointment on December and was booked for January 14. Same day, I received a call where they asked for my VIM number and confirmed that they didnt have the part available. I received a call 2 days later, confirming my details and said they would call me back. Im still waiting for the call and for the appointment. This is regarding SAFETY, I need attention to this matter.

3 month and they have not fix my car. They dont pick up the phones the receptinist dont car. Have never experience antthing like it.

Used for my Mustang warranty, nice service, fasted, they brings transportation to your work or home.

Very fast service, reliable, professional and following protocols.

After coordinating for 3 weeks the service for a security recall (19S25 / 19V-590) I could not leave the car because they couldnt assure me that it would be finished on the same day. The recall only requires the injection of a Motorcraft liquid (lubricant) in the driver and passengers seatbelt mechanism. Also, the car needs the ball joints replaced and they needed over a week to do that job. Also, no loaners available for people with cars with warrantees lapsed. Autos Vega expects their customers to leave their cars with no estimated time to complete the repairs and to pay rentals. Completely disappointed. Avoid this dealership.

Service was good and we got a sweet deal on our purchase. Best place to go if youre looking for Ford cars.

Its good place for buying a company cars and service.

The service is bad, and you ever wait more of one day for your car. But the shutter is the Best man

The best ...

Needing a Ford part? Ask for Diego Diaz at Autos Vega parts department. He knows his thing, and better than that is the fact that he knows how to be fair at price but also OUTSTANDING at advancing your needs!

Best place to buy Ford or Lincoln. César is the best man, he is the guy to get your dream Car, SUV or Pickup.

Ask for Ruben. Best advisor in Service.

I have had two horrible experiences so far. On both ocassions the receptionist gave me the wrong information and I ended up having to ask for a manager. They ask me to tale my car on a Thursday, but they wont be able to tell me whats wrong till the following Tuesday. There is simply no valid excuse.

Took my SUV for oil change, great service and pretty fast

Great Service

They have my car for 3weeks and is not ready yet!!

Great service!

Their servive department take WAY too long to service the vehicles they sell. I am very upset I bought a Ford.

Great alternative if looking for a new Ford

Worst Customer Service ever. Lazy Lazy Lazy. Called for over an hour to talk to someone in parts. Keep getting mailbox is full on the main number. Dont deserve to be a FORD DEALER!!!

Horrible customer service and expensive!

I was taught that if I have nothing good to say to not say anything at all.

Great customer service.

Out off services area off recall

A bit crowded. Service is average

Customer service sucks with communication. Returning calls,and very slow.

Two month later an used car that I bought there came up with electric problems which they refuse to fix or cover for.

4 Hours for an oil change. Not good at all.

Great service!

Poor customer service..

Excellent service.

The best service

Good service

Great service

So far, excellent

Good service

Great service

Good service

Never buying here again

Impeccable service

Nice service

Good service

Poor costumer service...

Thanks Ruben

Regular!

Ford Dealer and Autoparts

Bad services!!!!!

LA ATENCION FUE ESMERADA Y PERFECTA, EXCELENTE DEALER DE VENTA DE AUTOS, RECOMIENDO 100% AL VENDEDOR ERICK PARILLA DE AUTOS VEGA DE VERDAD QUE ES UN EXCELENTE VENDEDOR, MUY BUENA PERSONA, TE HABLA CLARO EN LA COMPRA DE AUTOS Y TE AYUDA EN TODO EL PROCESO DE LA COMPRA DE TU AUTO.

Hoy Octubre 30,2021, llegue a recibir mi primer servicio Antes de la hora pautada, deje la unidad, procedo a irme ya que me había pendido que le dejara 1 hora y media para 1 servicio, de cambio de aceite y filtro !! 2 hrs !! La unidad fue entregada Antes de la hora establecida, cndo se acerca una Joven con muy pocaEducación, ética y/ o diplomacia !! a decirme que estaban de break los técnicos que mi unidad se estaría comenzando, hora y media después !!! Totalmente Mal Servicio, poco tacto sobre el Servicio al Clinte !! Es Fatal, cosa que ya visto tmbn Tenemos en nstra familia una cantidad considerables de automóviles FORD, quienes. Perderán clientes POR FALTA DE EMPLEADAS CON UN BUEN Servicio AL CLIENTE, donde al Cliente se le TRATÈ CON Respeto Y CARIÑO !! Importante ! El día que sea !! Con el Cliente que llegue !! Tienen a una persona tratando Servicio Al cliente de manera POCO !!Respetuosa Revamuen a quien ponen se Greeter !!

Muy bna su area de servicio y mantenimiento de auto, agradecida de todo su personal x su labor.. desde q llegas, hasta el q t entregan el auto .muy atentos..Gxz..

Little staff to offer good service. Today I was waiting an hour for the parts department to answer me by phone and they never answered me. Once they sell you the car, the service is terrible.

Excellent service and from the seller Mr. Christian Sánchez. Thanks

More than a month to make an appointment. One would think that after that wait they would attend to the car that day. Im leaving her on a Monday, its Friday, and they havent done anything to her yet. Clearly the system they have for service is broken. It does not work. I will never return.

I selected this dealer even though it is not the closest to me because they are the only ones who had a service appointment within 2 months. Today Monday I have an appointment at 7:20 am and I am from Caguas that I had to start the day at 5am. After the plug and waiting for someone to attend to me, they ask me if I was warned that the unit should be left with them for 4 days as they verify it. So the more than 25 days of waiting in addition I must stay 4 days on foot. Not to mention that the guarantees are by date and mileage, a good excuse for the terms of the guarantees to expire. I think that in PR the Ford warranty is a joke in bad taste. And the excuse for no one to work is the pandemic. Mediocre and irresponsible dealer. They are experts in not working and looking for excuses not to do anything. I like my vehicle but I regret it, it has no guarantees that are reliable.

Very good

Excellent all

Great place to get a new & used car ☺️

I recommend it for the good service and the human quality that all its staff has.

Excellent treatment

Nothing special. It is like any other dealer.

They did not help me to reestablish the Blootooh or whatever it is written, of the bus.

I have always taken the car there but the last time shared that the unit verification could take 2-3 weeks or more and at least I appreciated the sincerity. They have a lot of customers so be prepared to wait for service !!!!!!!!!

Excellent service.

Excelent service

Excellent service

The worst of the worst from sales to service is a rake of

Very good attention they solved me

Excellent they attended to me at the corresponding time.

Excellent

Excellent Service Mr. Carlos Daza was very friendly and helpful in making the purchase of my unit, excellent seller.

Good service Beautiful spectacular cars

I am pleased with the attention of Mr. Rafael Rodríguez as a professional. However, I am very displeased with the service they have given me. I bought for the time of Hurricane Maria, three years ago a Battery which has a guarantee until today that expires in September 2020. It is damaged, I call the Ford service where I buy it to make an appointment for the changing the battery. Despite the situation we are going through on COVID-19 and since I am a Nurse, I ask for the day at my job to be able to carry out this procedure. He stopped by the establishment this Wednesday, July 22, 2020 at 9 am to replace the battery. I leave the vehicle as it is a requirement for attendance and to place the battery, as referred by customer service. It was not until 2 pm that same day 5 hours later, they contacted me to report that they did not have the battery available. However missing a day of work. He went to look for the vehicle since it is my only means of transportation. They contact me the next day Thursday, July 23, 2020, to inform me that they already have the battery available. Again despite the situation, I strongly ask in my work area for the day to be able to solve the situation with my transport. Today Friday, July 24, 2020 at 9 am, the unit arrived and took to perform the service as had been agreed upon again by appointment. I leave the vehicle in the Lincon area as reported by the dealership reception, and ask the girl who attends me why this time I leave the vehicle in that area. The girl answers that the work and attention of the clients are being divided to speed up the processes and the waiting of the clients. Just today, I have been waiting the same time as the previous day for 5 hours of waiting, and the vehicle is not yet available to just place a new battery under warranty. I can not understand how it is possible, playing with the time of the people who trust these dealers to solve the situation in which they present themselves with our vehicles. For me it has been in very bad taste the unnecessary waiting for just putting a battery in the car; And not to mention the loss I have had in my work due to this situation, especially when we are going through this pandemic and even more because of the economic situation. I feel very indignant and upset. This will be the last time I trusted my time and my car, in a place where they really do not value the trust placed.

Excellent parts service.

Well.

Once the purchase was made, the stationery took almost nothing.

Parts I needed, they called me quickly to pick them up

Excellent service

Good service and speed

Good customer service although they do not offer many alternatives in used.

The service in the place was normal, the problem is to be able to communicate by telephone. When calling by the number provided by the Internet, a young woman answers attentively and offers you the number of pieces and a supervisor. Because of the number of pieces the communication is almost impossible, the supervisor answered and requested information via text and was given the same, but did not resolve the situation. A call was received from the number of pieces, but when I called I could not communicate. It is frustrating to get information from that place.

The bold and the chubby front desk have a bad attitude. I dont come back to God.I bought an Audi cash. Better service and respect for the client.

Customer service to the fatal unprofessionalism from sub manager I pick up 2018 with transmission problems.

I went to buy spare parts for Ford and the service was excellent, they did not have one of the parts and they quickly made me the approach of order and pick up in 3 days, it seems to me that they are well oriented to the sale and service. I recommend them.

The last time I took my vehicle to have a rubber installed on the rear door, they stayed with it for about a week and in the end they did not install it. The one who attended me told me that it was not in their hands and I decided to take the vehicle to another place where it was installed in a matter of hours. Actually the service was lousy.

Tried unpleasant

Excellent service

Excellent service and organization. The car job well done. Good deal from the moment you enter until you leave.