Bought my hyundia from here. No run around everything straight to the point. Myra in sales was right on point

The sales representative was terrible and rude. He didnt give us options nor showed any interest in getting what we where looking for. We went over to Toyota and bought the car over there with a very sweet sales person.

My husband called this dealer approximately at end of june to make an maintenance and service appointment for his car. His car, Hyundai accent 2014, was purchased at this same dealer. He explained when made the appointment his car could not be moved do to the clutch being broken (manual transmission vehicle). The appointment was set up for August 3rd, 2020. July 31st, 2020 we call the dealer to confirm my husbands appointment, and we were told the appointment had been cancelled and another person was put in his place, I asked for the reason, and was not given any, I demanded our appointment back, and was declined. They wanted to reschedule him for September, knowing that they were at fault for the cancelation of his appointment and not calling to confirm or notify of such change, and also, THEY PUT SOME OTHER PERSON IN HIS PLACE!, I asked for a manager and they claimed manager was not available and I would be called back, no call back was made by the manager or anyone else. This is the reason for my review.

TERRIBLE SERVICE!!We came for air in our one tire and it took 20 minutes for 3 employees to get their service manager to tell us “they’re full.” Their suggestion was to drive down the road and go to the nearest gas station. We will not be coming back or giving them our business again.

Excellent personnel and service!! New customer for life

Good cars Witherspoon good prices

You have to walk to see the cars.

Nice people

Very disappointed this was a maintenance schedule,I had to make 2 appointments because the first one the person assigned was not present waisted my time .On the second occasion a week later,I delivered the unit at 12:00 and they delivered back, about 6:00 pm,imagine 6 hours to change oil and filter is very disappointing!

Received excelent VIP service. Customer service treatment and professionalism is outstanding. Will recommend this dealership to everyone. Im a very happy customer.

To expensive. In two years I had paid a lot less for five visits on maintenace for my pickup, that in two visits for the Hyundai.

Bought a Hyudai 2021

Excellent experience. Superb selection. Professional, courteous sales professional. English spoken. Superb service dept.

Went for maintenance service and received an excellent service. Highly recommended

Great staff, are not pushy at all, friendly and helpful.

Came here for a part for my SUV, super friendly and knowledgeable.

If I would tell ...some executives are true to some unfortunate fame

Polite personal with all disposition to help you!

Great customer service, We were treated like VIPs

Great service and friendly. Ask for Rosa when you arrive in car.

Good serv.

Super clean and organized

Customer service is second to none!!!!

Ok, but can be better...

Great people work there

Excellent customer service...

Professional service

Best place to buy a Hyundai

Service is a disaster.

Excellent service

Excellent servive

Bad service

Great service

Great service

Good service

I arrived in an emergency as my 2019 Elantra vehicle was experiencing the heating problem. They explained to me that they could not receive my vehicle because it had to be by appointment, something that I understood but I explained that I got there since it was the closest place of service to me when the car presented the problem to me. I explained to him and explained again that the problem had just been presented to me and that they would please receive the vehicle since it was an emergency and that I could not use the vehicle like that. I can understand the protocols that each place has but the manager treated me with very little understanding to the level that what she suggested was that I call a tow truck or that I go to the Hyundai of Caparra little by little that was just a few lights, super empathy.

Do not buy from this dealer. Worst Hyundai dealer in PR that in service gives priority to new cars even when you bought it with them. When in Bayamon the service or diagnosis is next week, here it is two months. If you have an emergency ... they will not attend to you on time. Everything is sale for these people.People on the phone are not friendly either. They tend to serve well spoiled as if you were asking for a favor. In my experience, as soon as my car exceeded the warranty, the service went from being regular to negative. Take this experience to make your decision. I shop here and I regret having done it.

Very bad treatment they gave me, they do not give you service if you are not their customer, they treat customers of other hyundai badly I went today and they denied me the service

The purchase process was excellent but the service is HORROR. I have owned Toyota, Kia, Honda, Nissan and Volkswagen and have never had such an unpleasant experience. I have been without a vehicle for a week, communication is null, they have not provided me with a car and to this day I do not know what happens to my vehicle (Venue 2021).

They do not answer the service phone. I have completed the online form to request maintenance service and nothing is communicated. And when I call to make the appointment on the phone, they dont answer. I leave a voicemail and nothing. If they cant handle the load, why do they have a business?

On June 12, separate a Sonata at the Kennedy dealer. On June 17 I requested a refund of the board from the seller Kemuell as I was not interested in the unit. I sent you proof of receipt of payment.He replied on July 21 that he would send a refund that he would notify me when it was ready.I give him time waiting for a prompt response when I see that they do not notify me about a ready check, I contact him on July 1 and the seller replies that the check has not been processed because the dealers owner is on vacation and they have no one to sign the check. In 2021 they still do not have digital signatures ???I request status 07/07/2021 to which the seller responds that he was not in the office that he would be reviewing today.08/07/2021 When I see that I do not get a prompt response from the seller, I contact the accounting department and they tell me that there was no refund submitted. The lady kindly notified me that she would be checking and she would call me back. When you call me back, you notify me that in effect the person who signs is not that it would take another week to reimburse the separate card.I DO NOT recommend the Hyndai Dealership of San Juan, they offer poor service and lack inconsistency in their words! Terrible service to refund the money!👎🏻👎🏻👎🏻👎🏻

They do not answer for the guarantee, I had to arrive and they gave me an appointment for August, still explaining that I have just operated on the humerus and I am affected by the 47-point wound having damaged air. I was treated from 20 feet away without any commitment to help.

Pieces, very good service, super attentive, I like that 👍

Excellent service. Thanks to Doña Mayra Rodriguez for her quality attention.

Good deal

Excellent service

Excellent!

I asked for information on hyundai models and the salesman Kemuell Rodriguez took care of me without rushing or trying to force a sale. Good attention

Buyer beware! Dont do it, find another dealer ... run !! If you are a Servicemember and you use USAA, look for a dealer who knows what they do.

Attentive sales area !! Hyundais service a shame .. simple response from the service manager with frustrations of having wanted to be a prosecutor or lawyer .. making judgment with my situation !! If you cannot pay for a menu .. you must leave the place !! That was his shameless answer and what it cost me in another dealer $ 390.00 here I paid 575.00 plus taxes !! A THEFT ... look for other service centers other than this ...

It is important that everything is in writing. They sell you the car and they dont comply. This is a time where you have to keep the customer.

NOT RECOMMENDED, do not buy anything Hyundai, when they are going to sell you the car they tell you thousands of wonders, with everything and that I write down everything that they offered me in the A / C are 60k miles for your guarantee, I bought my car January 6 2020, I bought it hybrid because I work on the street, because it suits me because of everything I run around the island, I have never failed my routine services according to the dates they give me for that reason of the guarantee, because my appointment was for On 11/21/2020 I called them, left a message more than 2 times for the appointment because they never attended me, I went on a Saturday my day off and I know that service does not work but I stopped by to leave my information and someone would call me, nothing happened Well, the second week of December I call the sales area and they quickly attend to me, I ask to speak to the service manager and he did not answer me, they gave me an appointment for January 21, on January 20 he called meMr. Carlos Valdés to confirm the appointment and I tell him about the A / C problem well and other parts that I need, he decided to look for information and return my call which he did but I could not answer, I called him back I left him a message with A girl and they know that they never called me back, I arrive for my appointment, Heidi attends me and tells me that since my car is at 56k miles and the warranty is about to expire (60k miles) that first they cannot lend me any unit and that the people who make the evaluation of the car can take 3 or up to 4 days to go to the dealer to do the evaluation, what do I do with my work? Well, I have to resolve that if they can prove to me that the A / C was due to external damage, I have to pay them the evaluation around $ 170.00. In fact, since November I have been trying to make my appointment, if they had answered my messages, it would not be in 56k miles, what kind of guarantee is that, apart from that the employee showed little desire to help and guide to reach an agreement, minimum look for the service manager to intervene and reach an agreement or find a way not to lose a customer, but I do not pass, TOTAL disappointment, I am going to fix the A / C in another place and my oil and filter changes can be done by myself, but as long as I can prevent people from going to that dealer, I will. Terrible service.

Excellent service!

Super good service, your sales representative Yadiel Omar Santiago

The service is lousy. They have no tact. My unit is barely a year and three months old and has a problem with the stop light bulb burns out a lot and they tell me there is nothing they can do. To top it off, my usb connection to connect my phone is not working well and they tell me that this is separate and they do not work, did I buy a unit in parts? So I had to leave without any arrangement or help from him. Thanks for nothing. FOR NOTHING I RECOMMEND HYUNDAI RAPID FOR FATAL SALE FOR SERVICE.

Great service

Kennedy Trukers should be called. If you want a terrible service where they deceive you and hide the information, visit them.

Excellent 👌

I have a single owner Tucson 2017 and our service center had always been Hyundai de la Kennedy until today with problems with the air since March due to the pandemic nothing could be done and since May calls come and go, visit to service there are no parts in this time change the appointment for 3 months today was the excuse that unleashed is this discomfort the last person who called to confirm the appointment tells me that the vehicle had to leave it md change the appointment for today August 5, 2020 there was no such appointment that they could not I had to go to Aguadilla the day before to look for my dads car to be able to leave my vehicle. I told the person who called me on the phone while in the parking lot that I wanted to talk to the manager, he left me on hold for 32 minutes and I cut the call when I got to the service door, I asked to speak with him again. ntía?) I indicated that I have been talking to you and coming here and from the first call I always indicated that it was the air conditioning and never indicated that I had to pay for it because I had no service. They lost me as a customer 1. A Manager who does not have the courtesy to serve a customer 2. Employees not properly trained 3. Never has parts. Mr. Manager Carlos Pinerua this is not customer service. I no longer earn one more Dollars and all the people I know.

The service of this place is no longer up to par. The manager is a brat and they even indicate that you cannot pay in cash. When that payment method is already accepted, under the executive order.

An extraordinary treatment, very good service

My experience at Hyundai Kennedy was excellent. The saleswoman is called Lysandra andShe is special, it is worth asking for her to buy, you will not regret it.

Good deal very friendly

I bought my Tucson there, the seller was cordial, my problem started in thePost sale.I had to call several times to arrange an appointment for some plates in the crystals that are already paid.Now I am calling on several occasions to service to coordinate another treatment that was included in the sale and nobody is available, call who sold me the bus and although perhaps he made the request today I still do not solve that issue.

I love the place good inventory of cars

Excellent service

Very friendly treatment and offer the best lifetime warranty for your Hyundai

Excellent treatment

Excellent attention and diligent service. The service representative guided me in what was my first service and I left very satisfied. Recommended

Excellent 👌

To get a service appointment they ask you to request it online and then they will contact you to give you a date and months go by and they never call, I went to another Dealer Hiunday from Cupey and at the time I went out with my appointment for my Tucson I do not recommend Hyundai of San Juan

Too bad Corporation Gomez & Brothers has a representation of such poor service ... damage the service experience !!! I called 5 times for a service appointment today and went to the place and I was unable to arrange a service appointment for my Genesis. When you go to buy my next car ... THEY WILL NOT! Too bad they damage someones experience and do not represent your company with excellence.

They have a very cordial attention, they let me handle the unit that I like without obligation, I recommend them

Every time I return the service better. Better communication, better orientation. Very attentive staff. I will keep coming back

They are great servers, excellent service ... it serves you as queens and kings excellent ... Julio excellent seller gives the extra mile for the customer to leave cheerful and blessed with his new car ...

Excellent service excellent seller Thank you Lisandra for your attention !!!

Excellent service

Service is appalling. Appointments are given at their convenience and not the clients. Not to mention that they have a very serious problem of communication between them which ends up affecting the client. Lousy, lousy, lousy.

Very attentive and professional

I have a new car and in just 6 months the air doesnt work for me. I go to service and I had to wait more than 30 minutes for them to just tell me they will call me for an appointment. I did not like at all the experience I lived in the place today.

Good customer service. They conform to the clients itinerary.

The worst service I bought the bus in Mayagüez and they did not take care of me because I did not buy it from the dealer. I got the window down, it does not come up and they could not help me for a moment with that. It is a risk since I can steal the bus and not even that. I DO NOT recommend it at all.

Good deal!! And good service 💯💪💪

I missed Rosa Pichardo but Luis treated me excellently.

I like the service facilities and the service is very good.

Very good service.

The service is first class, they always attend me at the time mentioned and guide me completely that it will be done to my vehicle. Very professional

The worst customer service of all the PR dealers.First, while I was there, they offered me an offer to change the oil and filter, because I make an appointment right there to take advantage of the offer. The day of the appointment they do the service, and they do not honor the offer because the offer had run out. Well, why do you offer me an offer and give me an appointment for a date when the offer has already expired?Second, we bring the car to honor bumper-to-bumper warranty. They give us an appointment for the next day at 10:00 am. My wife arrives and when they attend to her in the service area they tell her that they cannot check the car or diagnose it because the technician was absent. The dealer and the workshop open at 7-7: 30 am. Couldnt they call ahead of time saying they cant service the car today so that one can re-coordinate the day? No they did not. My wife then asks if they can give her another appointment this week, the lady answers no because she has to give priority to pre-existing appointments. Shouldnt our appointment today, which was canceled by you, have a higher priority?Bad customer service. We will really never go back.

Excellent attention by its employees and a first class service.

The salesman Luis González was very kind and helpful at all times.

Dealer very attentive, good service

Excellent service and is super well located.

Excellent service

Excellent employees I bought a Tucson, it just takes too long in the paperwork.

Very good service. Respectful. Kind.

I had a bad impression initially. The person who attended us made me change my mind. Management attention is cold and impersonal.

Very good facilities. Excellent treatment.

The customer service is second to none.

Great service

The ordering area Mr. Pedro excellent employee