There is young woman working at this place in the closing shift and she is impressive. The definition of hard working puertorrican women. She does all on her own. The best service I ever had. She is wonder woman.

Nice ice cream place. The ice cream is premium and can add the mix ins that you what. O ordered the Chocolate Devotion. Very good

Speedy service. Friendly staff.

Very goog at my liked,Cold Stone Cremery.in San Juan PR.

I went to Stone Cold with my bf about 3 weeks ago. I decided to call in so I can order in advanced so I wouldnt have to wait too long and for safety measures due to covid. They told me I couldnt order over the phone because the ice cream might melt while they are waiting for me. I told them I was only 5 mins away and would get there asap, the employee said ok well theres nobody here, I replied ok can I please order? He just kept saying the store was empty. I finally get there and there is a huge sign in front of the store with the phone number indicating customers could order via phone. False!When I get there was a strong marijuana smoke smell! I know theres a dispensary right next door but it was pungent and the store looked a little smokey from the inside.The employee in the cash register did NOT have a mask nor gloves. He was just over the cash register in his phone.As soon as I enter theres no greeting but he said very harsh: Theres no atm!Me: Its fine I have some cashThere was poor air conditioner and the ice cream did not look in its best state.Then another employee comes over to serve me ice cream he decided to put on his face mask.Yes, a chocolate milkshake, pleaseEmployee: We dont have any milkshakesI am flabbergasted by the horrible customer service and this is no way to treat loyal customers.Ive never had an issue before with any Cold Stone.I just left and I dont think I will be returning and I wouldnt recommend anybody going ever. Its a shame because this is the closest Cold Stone Creamery to me but now am forced to go to Baskins Robbins since its closer and the customer service is a lot better.

I usually love cold stone. It’s my favorite. We were here at 8:40pm and they wouldnt serve us... their closing time is 9 pm. The woman said she wanted to clean and leave right at 9. We had driven all the way from outside osj with a group of people to go specifically to Cold Stone. This is false advertising and bad customer service .

Employees with horrible attitude.

Great place. Nice staff. Delicious ice cream.

Very good price and theres options of flavor. Super nice employees. Good service Thank you.

It was pretty good. I havent had cold stone in a while. It makes you for lost taste. He made my ice cream standard. Nothing flashy. I had to remind him for my fudge that went inside the ice-cream. The playlist was very catchy that played throughout the store. Some workers speak English, some speak Spanish.

Was delicious! I got the warmed cookie with ice cream combo. So good! Only downside was the time it took. My two friends went before me and my first friend was able to fully finish his Sunday before I even sat down. Only was one person working on a busy day with multiple ships in to port.

Nice service. Clean store. The usual great Cold Stone Creamery products, service and cleanliness.

You get to mix and match what you want in your ice cream. Its sooooo gooood.

Good customer service and good product

Creamy delicious ice cream, large portions

Im sure its great but we really wanted ice cream after a long rain forest and bio bay tour. Looked online and door said they are open I til 10, but it was 9:30 when we got there and doors were already locked with people inside finishing theirs. Either need to not have lazy people or change the sign to really what time they want to stop serving.

Great icecream by the San Juan pier at a decent price!

Yummy 😋😋😋

Courteous employees. Nice cozy establishment.

The employee didn’t know what the ice cream contained . I had to explain to him twice what it was made of. The ice cream was very watery and low quality.

Love it

Nice view of the San Juan Bay. Good service. No parking that keep me from giving 5 stars.

Good place to eat a delicious creamery ice cream

Went there with a friend on a date and enjoyed the good ice cream. Always like it there and the employees are very friendly.

Their banana ice cream ia fantastic. I havent see this chain in ages, but happy to see it alive and well in Old San Juan

Classic ice cream place. Not much to say about it. If you like soft serve its the place to be.

Birthday remix is my favorite! The shop is clean and the young kids working the were friendly.

Even though they had a line the service was very fast.

Good service variety and good quality of icecream recommended for all family.

This place Ice cream is very good & cheap .. I recommende..

Mist fun ice cream option around

The ice cream was a bit expensive but its in prime touristy area so was to be expected. The staff were very nice though.

Cinnamon was really good. No Black Raspberry tho

Very good place to have some ice cream on a hot day in San Juan.

They closed the door on us at 9:35pm when it clearly said that they close at 10pm. We ended up at Ben & Jerrys that gladly took us at 9:59pm :)

Great specially made strawberry blondie milkshake.

Very good very busy

Awesome...friendly staff

Far too much sugar in this icecream

Excellent ice cream of dark chocolate, chocolate swives, chocolate chips and chocolate syrup.

Ice cream made the cold stone way. Exactly what you expect.

Too expensive: two ice creams $12. No parking!

Good customer service but long wait.

Its a great place to eat ice cream

Great service!!

The custom service was not good the server was not nice no smile no greeting at all did not ask if I wanted anything else and did NOT say thank you

Ice cream is phonemenal

Best ice cream flavors

Is okay

Always a good experience.

Long line for service.

Ok

Love this ice 🍦

Ice cream in any language

Very friendly people

Sugar rush anyone?

This store is not very good clean.

I like it

Mmmm

Ice cream lovers place!

Great place

Awesome

Expensive ice cream 🍧 but its good

Service is slow and the ice cream is bad

Love 😍

I live their icecream cake

Loved

Excellent.

Yummy

Yummy!!

Rikooo....

Love it!!!

Rico

Fue una experiencia pesima. Las empleadas nos trataron muy mal. Estaban de forma hostil. Cuando llegamos no habían clientes. Se que esta lo de la pandemia, y muchas cosas no se pueden hacer. Pero le pedí para probar y me dijo que no se podía. A mi entender no tiene sentido, por que es una cuchara y se bota en el zafacon. Pero obiando eso, desde que entramos el trato no fue el mejor. Hasta nos gritaron. La verdad que necesitan enseñarles a como tratar a los clientes.

I liked the place a lot but the service changed a lot since the pandemic, the employees are not very nice. Very bad service even talk to you as annoying employees.

Yesterday I went after 4 pm, the place was empty and clean, we waited a bit for the young woman who attended us to attend to us, I do not know if she was upset but the interaction between her and us was not pleasant but decided to ignore it because I was with my children but what bothered me was the fact that I asked her to change one product for another in which as soon as she gave me the ice cream at first glance you cant see that she added it, I asked her if she had made it and she He answered YES, in the center I think you can already imagine that it was not like that. She has the point for cleaning and the other for the products, I will not mention the name of the young woman here because if she is working it is because she needs it but it should be a little more sincere since I charge something that she was not in.

Unpleasant, they have to buy and leave immediately. They do not allow to consume or standing, they have a fence and from there people ask. I understand that we are in a Pandemic, but the executive order has already changed and of course measures must be taken. But they should be a bit more flexible.

Excellent service, your employees are attentive ... but I am concerned with the treatment of your employees, if they visit the store frequently they see different people attending and that is because they treat them badly, humiliate them and make fun ... I remind him or the supervisor who are young people who need to work they are not rags ... I mention it because I have some friends who worked there and they resigned because of the bad treatment ... more humble and I appreciate those who work for you. Please more tolerance these moments that we are living are not easy .... I hope that attitudes improve.

Delicious mantecado, excellent service

Today I gave myself a sweetie ... a riiiico almost almost rockyroadenunsmallwafflebowl delicious !!!

The employees do not serve you, they serve you annoying and the treatment is the worst for me that they close it or change all the employees 😡😡😡😡😡

Very good

Not seeing that the employees did not use gloves or hairnets and the display was full of dust, and one of the employees disrespected a man for asking if they had a bathroom and the man wanted to see the ice cream they had and the employee to read the list yes or yes.

Excellent service!!

Good the strawberry chesecacke is the best

A place to visit when you want to eat a real mantecado, they prepare the flavor that you ask for.

Very good service and with all the safe measures against Covid 19

You breathe tension. The manager is unprofessional and retaliates with employees who have leadership. Its like a kind of complex. A site can gather very good qualities in flavor and service but if you mistreat your employees for that the business falls. I do not think about sponsoring more I do not like abuse

Fast service!

The clerk taking orders outside should be a little more courteous to customers and be patient

Like all Golden Stones, a lot of ice cream. Vanilla, chocolate, pistachio, strawberry. You can combine them. In nacelles or things. Also in cones of glasses with shocking. Delicious you can go with your partner, alone, with your children, with your mom, with your dad. As you want. You have to go I recommend it with a beautiful view of the docks where the cruise ships are.

Very expensive for the product you receive.

This place sells super good ice cream and a great variety of flavors I invite you to take a tour of this place in San Juan Puerto Rico.

Super delicious and the attention was great !!!

I love these ice creams, I have tried almost all of them, and I let them know they are delicious. It has a great variety of flavors and a wide variety of toppings to make delicious and delicious mixtures. The staff is very friendly and attentive and they work promptly. The place is clean and tidy. And the best thing is that they serve a lot of ice cream.

Spectacular and tasty

Excellent service and very fast.

Excellent service. The very kind employees

One of the richest ice cream parlors in Puerto Rico which you can make different combinations of shortcakes and then enjoy it with your family friends or even yourself. Highly recommended compared to other places of butter in Puerto Rico.

Excellent