I needed to get the Verizon technical support number to resolve the failure of Verizon s cell number movement from my old phone to my new phone.The person in the San Marcos store was pleasant and helpful, and he gave me the number I needed the speak with Verizons technical support.When Verizon person answered, she listened and said she would fix the the problem. That work started with both phones not having service. She requested information of what each phone displated and began to make changes. In about 20 minutes the new phone had service.The old phone was to get the number of a flip-phone. That didnt happen because the Verizon control hardware reported the Sim card in the S4 phone was too old.Today, the new phone has cell service and has better voice audio.I went to this store after calling their number and spoke to a person that said come right over so I can fix it.Unfortunately, the person in this store said to come right over. However, he never said he was in Fallbrook. the person I spoke with was in Fallbrook.I called the San Marcos store because i was in San Marcos.

I just purchased a brand new Samsung S21 Ultra phone and a new Samsung Watch here. Two of the store employees were not able to get my watch to pair or work properly( they were also unable to scan my watch code to get the proper setup). I was told to go to Best Buy or call an 800 number for help. Althoughthey were polite, they were of no help. After a frustrating few hours I decided to return the watch that didnt work and, of course, was charged a $70.00 restocking fee.I strongly recommend using another store (An actual Verizon store or Best Buy) if youll need help with your new purchases. Very disappointed with the service here

Honestly, best service I’ve ever gotten while at a phone carrier store. Alexander was a great help, super nice guy, super chill, he just gave good energy, we were able to do everything we needed. Thank you

Went in and was told there would be a 90 min wait. Gave them my number and they never called... went back 3 hours later and waited in the lobby for another hours. Never got any help. They are way too busy and dont seem to care.

I went in a couple days ago and was getting helped by the Assistant Manager. My friend recommended this store to me because she had a great experience, but it ended up being unprofessional. As I was getting helped by the Assistant Manager, he was being rude and I only went in to change a plan but he tried telling me something was wrong on my phone and I checked and it was completely fine. He then kept trying to sell other items and I understand that’s his job, but when I say no more than 10 times it gets to the point where a customer feels uncomfortable and wants to get the out of that store. I hope someone does something about this.

Worst store.Ordered phones, was told they would arrive on a certain date. Got a shipping notification, then a return to sender notice. When I called the store they said “we can’t find your order info. Then give me your number and we’ll call you back.” That was in November and eventually I went to a real Verizon store not this scam store bad got the phones I wanted in less than a week.I will not be returning to this store ever.

This awesome guy named Elliott that was able to help me out with my phone. Hes very knowledgeable about the products

Idrees is the store manager at this location and has been taking care of our business account for 2 years now, he is exceptional at his job, his customer service skills are wonderful and he always goes the extra mile. One of his associates name is Michael, he as well has been a great advocate and has helped us in many situations when we were in need. This store has professional, friendly staff who are dedicated and willing to go the xtra mile!!

The rep was knowledgeable and friendly. I am happy I switched us over Verizon.

About a year ago I went from a family plan to my own unlimited plan. The store manager Darion was helpful and offered a deal if I bought an iPad. He told me if after 3 months with the unlimited data on the ipad I could cut it off and my rate would not increase on my cell phone. I kept it a full year and now that Im trying to reduce my bills due to COVID-19 I am told they will not honor. So instead of my bill going down $20.00 it will only go down $10.00.We all are struggling and this is noway to keep my business.Now 2 weeks later and there is NO Response from the owner.

After having a horrible experience at the previous Verizon store the second I walked in I felt very comforted and welcomed, Daniel went above and beyond to answer all my questions and was so gracefully patient and knowledgeable helping me with my new device. Although I bought my new phone else where. I will never go to another Verizon store again! I would recommend anyone to come here and ask for Daniel or Maribel. The staff is amazing overall best customer experience! I couldnt have asked for more

Our initial experience was very positive, but then we did not get the promos that Quinn and Jamar (the manager) promised us. I went into the store 3 times to get it at the phone number on line and on the invoice, but they do not answer the phone regularly. I left a message many times, and was told later that they dont have a mail box and they do not listen to messages. Then my bill came, I was quoted that my bill would be $133, including all taxes, and my first bill was $207. I called Verizon directly and have been on the phone with them for about an hour and a half, and they are trying to straighten this out. The person at Verizon I spoke to, Dennis, was outstanding and did all that he could to resolve the multiple issues. It turns out that this store is not a Verizon store at all, it is a premium retailer, but they are not owned by Verizon. I finally got in contact with a corporate person from Go Wireless, the actual store owners, and he said that he will take care of the promo issue. We will see if he does. I have spent hours on the phone, and driving to the store. Please go to the Corporate Verizon Stores. Do not go to any of the Premium Retailers for Verizon. What a headache!!!

Great service from Matt. Thanks for the help with setting up my new phone!

Apparently a lifetime replacement plan is good for two years. I spent the extra money for lifetime, no questions warranty on a screen protector. I just came in to have it replaced and was told they do not honor that any more.The store manager was polite and I do not envy him having to break the news that his company cannot be trusted, but GoWireless is now on my do not shop there list.

I went to this Verizon store tonight as my otter box was broken for my Samsung 8 phone. As I was checking the price it said $59.95 but was charged $69.95. Sales rep gave me 25% off and well thought it was a good deal. I paid but representative of store never told me about 2r% restocking fee. Even when you paid nothing states restocking fee or in store. I left store but my wife said to take otter box back as better price with Amazon even best buy. I went to return and that is when the young woman who helped me said restocking fee and it was on my receipt. I advised back no signs are viable and how come when I paid this restocking fee was never stated upfront??. I will never use Verizon again. They are very expensive phone usage and nothing good was done by store. Especially when no signs are viable to the public. Verizon you lost me as a customer once my time is up I will go with other network.Leonard Bangs

Today I was dreading going into Verizon to get my replacement phone because this is usually a timely process. Quinn and Marible helped me transfer all my information over in no time! While I was waiting for everything to transfer over they told me about an amazing deal they have on their tablets right now. I ended up walking away with a new phone AND a new tablet! By far the best experience yet. Thanks guys!

Professional staff👍

Was shopping for a phone plan for a friend they were very detailed in what they had to offer when my friend arrives here from overseas Im sure we will get her new phone here

Wow! Cannot begin to express how awesome idrees was. He is an exemplary manager. Helped my husband back up his old phone and called warranty to get it replaced and restored his new phone once it got in. He also upgraded me while keeping my bill exactly the same. Will always come back to see him. So ecstatic. Thanks again!

They wont put the blue light protector on my phone because even when I got it from Verizon they say the dont sell it so they cant install it and I should go to another Verizon store to the one where I get it from ... I guess he was so busy with his pc

We live in Peoria, AZ and my screen protector broke when I dropped my phone in California. We have GoWireless in Peoria. First we went to a company store and they wanted full retail price even though I had the protection package from GoWireless. We found this store and Roberto was amazing. I told him that we had the protection package. He took my phone, walked over to get a new one and within 5 minutes changed it out for me. 5 stars! Nothing less.Cathy Moreland

Derion was very courteous and very informative. I appreciate it that he wasnt pushy he just simply revealed the details and facts, letting me come to my own decision.

My experience was exceptional! Quinn was knowledgeable in all the areas I needed help with and was very efficient with putting everything together to help me get my new phone in a timely matter! Highly recommend this Verizon store, even if its not the closest one to you!

Amazing Customer Service! The store Manager Derion was Extremely helpful when my husband and I purchased new phones. He was Very knowledgeable and helped us thru the process of setting up our phones with finger print scanning, our emails...everything we needed. Thanks Derion!! I would definitely recommend going here for your cell phone needs.

Amazing customer service by Alex M. He was so patient and helpful in getting me the best deal and plan on my new account. He was able to get me a new phone and Ipad for less than $100. I highly recommend you ask for him when you come in the store!

Everyone needs to come here! They are awesome. The guys are very knowledgeable and patient. Best service Ive ever had at any verizon. Jamar and Quinn are the best.

Alex and Luis did a phenomenal job getting my iPhone 6s plus ordered for me! Great customer service I definitely will be coming back in the future to upgrade my device! Best store in San Diego!!!

Excellent service!

Mac is very nice and professional.

Amazing experience! The store manager I dress went above and beyond to help yadira get me the best deal. Would recommend this location!

I just found my Verizon guy from now on! I recommend anyone near by with Verizon to go and see Gilbert, he is the store manager and knows what he is doing! And is always a pleasure working with him. Thank you thank you thank you Gilbert!

Store manager Dorien was incredibly helpful and knowledgeable. Very pleasant experience

Go Wireless Los Posas in San Marcos, CA is the BEST! Alex and Daniel are so professional, knowledgeable and nice. Wont shop anywhere else. Highly recommend to everyone.

Alex was extremely professional, and had a great sense of humor! His shift crew, Carlos and their supervisor, were also very kind, and very knowledgeable. What a great team!

These people are not very helpful like they use to be. Went here twice and they seemed like they were to busy to help me so im still having the same issues with my phone.

Very helpful and knowledgeable customer service from Bibiana! She was friendly and answered all questions! Recommend her!!

I had a few issues with their goadvantage program that I was signed up for. The district manager personally called me to work out any issues. The customer service at this location is exceptional. I really appreciate the time they take to help answer each little question and work out every problem. I brought my dad in for his upgrade and everyone was super patient and answered all of his questions. Thank you Yadi, Michael, and Louis.

Michael C. is AWESOME!! He is an asset to your company. He was very helpful and made sure I understood everything. He was there to help me to make the best choices for me. He did not have a problem with me going home and thinking about everything before we made the purchase. He worked with me and we made an appt! I have been going to this store for years and was concerned when the old team left; however, Michael C. and Idrias (spelling) and thier team have it together!THANK YOU SO MUCH Michael C - we really appreciate all of your time and help!!!!

Alex and Sjaaval did an excellent job providing us with great customer service. Sjaaval was perfect in helping us get into a new and iPhone and tablet. He was very thorough and professional. We are very satisfied!

Wonderful service, Jamaal was very helpful. Answered all my questions, set everything up for me and saved me a dollar. Awesome Jamaal, a big THANK YOU!

Awesome service today. Jamaar took the time to understand and resolve all of my concerns. I will definitely stay a Verizon customer.

The service was exceptional, very transparent and straight forward. Would definitely recommend this location to any one looking for new service or anyone already on verizon

I had a great experience. The customer service is outstanding. I was treated with respect and I will be back.

Maribel was extremely helpful and went out her way to help me with my new tablet. Even with non Verizon issues. Awesome Service to the MAX!!!!

Very friendly, helpful staff. Took the time to make sure everything was taken care of before I left

I came here for trouble with my Samsung Galaxy s5 and left with a brand new Samsung Galaxy s7 and tab e, all while lowering my bill $20 a month! Will definitely be back to get anything Verizon and more from the manager Idrees. He was the best and I am so appreciative. Hes my guy now!

Great service. Quinn and Maribel were extremely helpful setting my phone up

Yadi was more than perfect, and pleasant and very patient in helping me understand my new smartphone. You are very lucky to have her 😊

Great customer service by Alex! He Great did a great job setting me up with my new Samsung! Thumbs up!!!

Couldnt have had a better experiencehere. The manager was both knowledgeable and helpful. Not only saved me money on my bill but got me into a phone I am comfortable with.Thanks Gilbert!

Jesston was a great help. Really good customer service.

Just wanted to say how AWSOME my GoWirless consultant was, hes name is Luis.If you need to upgrade your phone or have question about it, go talk to him.He was really great :)

These guys are awesome!!! Of every Verizon store I have been to, this is the very best! (Especially Alex!👍)

Except for what seemed like the supervisor the staff was pretty incompetent. Couldnt even remove my sim card without asking for help. Had no idea what to do and consulted each step of troubleshooting between themselves

Nice staff...great customer service...Thanks Sergio and Idrees...love my new phone!

This store gets a big fat doble fat 0For its costumers serviceWe have been trying to resolve a problem .That they are at fault since back in JulyWe got two phones and return one with in the14 days and they keep charging us for the phone each month and they are sending us to collection because the phone is still in there system.We called the store for two days and finally got through, ask to talk to the manager they said was with another costumer that he would call usback . We waited for two day and never got a call back from them. So we called again, same answer. We called verizon costumer services.They have been trying to resolve the the problem the last 7 months and nothinghas been resolved .

The moment I walked into the store I was made to feel at ease. Jamaar, Yadi and Quinn were so welcoming, so unbelievably helpful and knowledgeable. They equally helped me turn a bad situation (a Verizon phone order) into an awesome experience. I left the store with the phone I wanted and I know I can always come here if I need help!Thanks Jamaar, Yadi and Quinn! I will be back and will most definitely refer my friends to you and this location! You ALL are rock stars!

Susy take that time to give great service did an excellent job providing us with great customer service .

Pretty impressive how nice everyone was dope store. Ill for sure be back for help from Aj

To whom it may concern; My name is Mercedes Montes. I have been a custstomer with Verizon since 1996, and today 2/2/16 I had the best customer service by Jamaar and Sjaaval, he did outstanding job ever! I continue to be a happy client and recommend everyone I know to Verizon, and now will tell them to to the San Marcos store off Las Posas and ask for Jamaar! -Mercedes

Store manager was great, will be bringing over my wifes sprint phone thanks to Gilbert!

Great time. Jamar exceptional. Yaaa!

Today Maribel helped me find the phone of my dreams. Thank you for your excellent service and attention to detail.

Always a smile on the managers face, such a delight to work with. Thank you Gilbert!!

Great place for all your Verizon needs! Everyone here is awesome!

By far friendliest Verizon store I have visited, thank you Gilbert!!

Impressive how smart and nice the manager was. Thanks Gilbert!

Isaac is great! Love my new phone!

People know what they are doing very helpful

These two know their system

I was lied too and now in a stupid contract with my tablet I cant get out of!

In and out within 10 minutes with a new galaxy note 8

Alex was amazing super helpful!

Lazy service.

Fantastic customers service

Luis was very helpful.

Very helpful

Great customer service

Weighty in too check it out.